Forterra Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★☆☆☆☆BBB, company-wide · August 28, 2026

  “A Forterra employee cut in line in Im front of me at the Take 5 Oil Change on Friday August 2026.”

  Claudia H.Read on BBB

• Google, Southlake, Texas · ~July 2026 (shown "3 months ago" on October 28, 2026)

  “As first-time Forterra customers, we are very pleased with our overall experience.”

  Shanan K.Read on Google

• Google, Dallas, Texas · ~May 2026 (shown "5 months ago" on October 28, 2026)

  “Parker did a wonderful job as always! Thank you to all of the Forterra Team.”

  VA N.Read on Google

• Google, Aubrey, Texas · ~October 22, 2026 (shown "6 days ago" on October 28, 2026)

  “Casey with Forterra Pest Control was great! He came to service my home, and he was fast, friendly, and efficient.”

  Paul T.Read on Google

• Facebook, Southlake, Texas page · August 16 (year not shown)

  “Casey did a great job treating the interior and exterior of our home. He was very kind and professional!”

  Natalie Z.Read on Facebook

• Yelp, Southlake, Texas listing · October 5, 2026

  “Made an appt one week two weeks in advance for a time window between 9-11a. No call, no nothing, no follow up.”

  Robert O.Read on Yelp

• Yelp, Southlake, Texas listing · February 23, 2026

  “Forterra has been a great pest control company for my house. They come when they are supposed to”

  Brenda S.Read on Yelp

• Thumbtack, Southlake, Texas profile · August 26, 2022

  “Hired for initial spray in our home we recently bought. Our tech was on time and very knowledgeable.”

  Emily L.Read on Thumbtack

Profile scope: Southlake HQ file (BBB Heart of Texas); the only BBB file found; the company operates only in Texas (Southlake, Dallas, Aubrey). Business Management: Mr. David Dance, Owner. Alternate phone (817) 241-4887. BBB search returned one Forterra file.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

Not established. The company sells mainly online (instant quote at quote.forterrapestcontrol.com) and by phone, and its careers page recruits salaried ‘Entry Level Sales Representative’ and ‘Outside Sales Representative’ roles (base plus commission; the outside role is aimed at residential and commercial territory accounts, property managers and multi-site clients). The About page lists one ‘Outside Sales’ staff member. The only door-knocking report is a ~2021 r/Denton post (‘they came knocking on our door’) visible only as a search snippet because Reddit blocked the page; a Yelp search snippet on another business’s page (‘Nina D. said: Forterra sales came ...’) is truncated. No summer-sales recruiting, D2D job post, solicitor permit or first-hand review describing reps at the door was read on a page. Badge left ‘unknown’ because the one first-hand report is snippet-only; it would support ‘partial’ if the thread can be read.

• “Entry Level Sales Representative FULL TIME · BASE PLUS COMMISSION”

  forterrapestcontrol.com · retrieved October 28, 2026⁸

• “Own a DFW territory for residential and commercial accounts. Property managers and multi-site clients are the growth side of this business.”

  forterrapestcontrol.com · retrieved October 28, 2026⁸

• “Parker OUTSIDE SALES”

  forterrapestcontrol.com · retrieved October 28, 2026²

• “Tell us your ZIP code and square footage at quote.forterrapestcontrol.com. Exact price in 60 seconds, no phone call, no credit card.”

  Company website · retrieved October 28, 2026¹

• reddit.com · retrieved October 28, 2026⁹

  r/Denton post (about 5 years old, so ~2021) seen only as a search-result snippet; the thread page shows a Reddit human-verification check and old.reddit requires login, so it could not be read. Lead only, not page evidence.

Contract terms and pricing

• Company FAQ: the default residential service contract term is 12 months, in exchange for a discount on the initial service.¹⁰

  “Our default service contract term is 12 months. In exchange for committing to 12 months, we typically offer healthy discounts on your initial service (typically $200).”

  Scored: Sales and contract fairness (−2)

• Company FAQ: a no-contract option exists. Customers who skip the discount pay full price for the initial service and are on a month-to-month contract.¹⁰

  “If you don't want to sign a contract, we simply skip the discounts and you pay full price for your initial service. In that situation, you are in a month-to-month contract.”

• Company FAQ: after the initial 12-month term, service continues on a month-to-month basis (continues until canceled).¹⁰

  “after the initial 12-month contract term, your services continue as-is on a month-to-month basis.”

  Scored: Sales and contract fairness (−0.5)

• Company FAQ: canceling a 12-month contract before the term ends requires paying back the initial-service discount.¹⁰

  “If you took the initial service discount and need to cancel prior to completing the 12-month contract term, we just ask that you pay back those initial service discounts.”

  Scored: Sales and contract fairness (−2)

• Company homepage: the 12-month plan takes about $200 off the first service; month-to-month is available at the full first-service price; one-time treatments are offered.¹

  “A 12-month plan takes about $200 off your first service, or go month to month at the full first-service price. We do one-time treatments too.”

  Scored: Sales and contract fairness (−2)

• Company guarantee: free re-treatments between visits; a dissatisfied customer gets the last service refunded and, in the first year, can cancel with no fees.^{1, 11}

  “Still not satisfied? We refund your last service. Still in your first year? We'll cancel with no fees.”

  Scored: Sales and contract fairness (−2)

• Company FAQ: if a pest issue isn’t remedied after 3 re-service attempts, the last payment is refunded.¹⁰

  “If we're not able to remedy a pest issue after 3 re-service attempts, we'll refund your last payment - no questions asked.”

• Published prices: general pest plans from $49/mo (Basic), $59/mo (Standard, with termite monitoring), $69/mo (Premium, with Sentricon and termite warranty); Sentricon-only from $29/mo; mosquito from $52/mo (Apr-Oct).^{1, 11}

  “Plans from $49/mo”

• Website Terms of Use (forterrapestcontrol.com) contain a binding-arbitration clause and class-action waiver, but they govern use of the website (‘these Terms, the Site’); no residential service agreement is published, so its dispute, renewal-notice and cancellation-channel terms are unknown.¹²

  “Any controversy, claim or dispute arising out of or related to these Terms, the Site, including, but not limited to, alleged violations of state or federal statutory or common law rights or duties shall be solely and exclusively resolved according to binding arbitration”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Heart of Texas · Complaint summaryScored: Complaint record

  BBB Heart of Texas file for Forterra Pest Control LLC (Southlake; the company’s only BBB file): rating A+, not accredited, 0 complaints in the 3-year reporting period, 1 customer review (1/5). File opened 7/27/2021. No pattern-of-complaints alert shown.^{4, 30}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Thumbtack Top Pro, Thumbtack, 2022, 2023²⁴

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• 3,400+ homes protected across DFW¹

• All technicians are W-2 employees, not subcontractors, licensed under TPCL #850046; trucks carry GPS and cameras.²

• Three DFW offices (Southlake HQ, Dallas, Aubrey).¹

• BBB A+ rating (confirmed on BBB; not accredited).¹

• Operates only in Texas (Dallas-Fort Worth); no locations outside the 24 covered states found.¹²

Mentions

• r/Denton · Reddit · ~2021 (shown "5y ago") · Neutral toneRead

  Thoughts on Forterra Pest Control?

  A Denton-area resident asks for opinions after Forterra came to their door; replies not readable.

  “We've been looking for a pest control and they came knocking on our door.”

• EIN Presswire (press release by Growthbound Marketing) · News · June 27, 2022 · Positive toneRead

  Local Dallas Pest Control Company Gives Free Services to Families in Need

  Company press release launching the ‘Dallas Bites Back’ program of free pest control for nominated families; describes Forterra as family-owned and Dallas-based.

  “Forterra Pest Control is a family-owned, Dallas-based pest control company”

• ShoutoutDFW · Blog · February 14, 2023 · Positive toneRead

  Meet David Dance | Pest Control Business Owner

  Owner interview: Dance left corporate consulting during the pandemic to start Forterra and aims to modernize the customer experience.

  “I started Forterra Pest Control with the idea that consumers wanted a different experience from their pest control providers.”

• Nextdoor · Directory · August 31, 2026 · Positive toneRead

  Forterra Pest Control (Nextdoor business page)

  Public Nextdoor page with neighbor recommendations; a Keller neighbor reports years of quarterly service without issues.

  “Used for many years, and no issues. On their quarterly program, inside and out.”

Reddit hasn’t been searched for this company yet.

3 locations on file in Texas (3).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• 3,005 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 15 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Both checked live October 28, 2026 (addresses match; counts +1.4% and +3.6%).
• TDA: only one business license (0850046, Tarrant County) is on the current-license report; the Dallas and Aubrey offices have no separate TPCL on it although TDA requires a license per business location. Recorded as a gap, not a deduction.
• TDA enforcement: the bulk report is a rolling 12 months (October 27, 2025 to October 26, 2026) and shows no Forterra rows; older history not available.
• BBB: the BBB profile shows 0 complaints and 1 review; no pattern-of-complaints alert. Complaint text: none to read.
• Google: only the most-relevant review per listing loads in Google’s limited (signed-out) view; sorting by lowest rating did not work, so no negative Google excerpts were captured.
• Yelp: yelp.com returned 403; the 4.5-4.6 / 28 figure is from Yahoo Local’s mirror and search snippets only (not scored).
• Reddit r/Denton thread (door-knocking report) blocked by a Reddit human-verification check; old.reddit requires login. Snippet only.
• Glassdoor blocked (Cloudflare); 1 review per snippet, no rating. No Indeed or RepVue company page found. Workplace not scored (fewer than 20 reviews).
• Angi/HomeAdvisor/Trustpilot: no Forterra Pest Control profile found by search. GuildQuality profile exists but has no reviews and is a company-solicited survey platform (excluded).
• Service agreement not published: cancellation channel and any arbitration clause in the residential service contract are unknown. The website Terms of Use arbitration clause covers only use of the site.
• Texas AG: no published complaint dataset; no AG press release or action found. FTC: nothing found.
• Courts: no case naming Forterra Pest Control as a party found on CourtListener (opinions: no results; RECAP: Forterra appears only on creditor/notice lists in unrelated bankruptcies, e.g. Inspired Healthcare Capital Holdings, Bankr. N.D. Tex. 26-90004). Texas state trial courts (re:SearchTX needs an account) not searched.
• OSHA establishment search shows a human-verification check to automated agents (Texas SOS guide); not searched.
• Texas SOSDirect (paid) not searched; registry status from the free Comptroller page, which shows current status only, so a past forfeiture can’t be ruled out.
• Searches for MML Investments and Forterra acquisition/investment terms could not run.
• CourtListener re-check could not be completed (the search page navigated away during capture; API requires an account).
• Deer Crest Holdings LLC and MML Investments, L.P. have no Public Information Report on file, so their members are not public.

Open questions

• Sales and contract fairness cancel fee: the guarantee’s “Still in your first year? We’ll cancel with no fees” is read as a conditional remedy (it follows “Still not satisfied?” after free re-treats), not as a conflicting company-stated fee for an ordinary early cancellation; flat ~$200 kept (-2).
• Door-to-door stays unknown: the only door-knocking reports (r/Denton ~2021; a truncated Yelp snippet “Forterra sales came...”) are snippet-only; Reddit still shows a human-verification check.
• Deer Crest Holdings LLC self-describes (via Zolidar) as an acquisition-focused investment firm; no fund or outside investors are shown, but its members are not public.