How do I cancel Forterra Pest Control, and is there a cancellation fee?

What the record says about canceling Forterra Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company FAQ: the default residential service contract term is 12 months, in exchange for a discount on the initial service.¹⁰

  “Our default service contract term is 12 months. In exchange for committing to 12 months, we typically offer healthy discounts on your initial service (typically $200).”

• Company FAQ: after the initial 12-month term, service continues on a month-to-month basis (continues until canceled).¹⁰

  “after the initial 12-month contract term, your services continue as-is on a month-to-month basis.”

• Company FAQ: canceling a 12-month contract before the term ends requires paying back the initial-service discount.¹⁰

  “If you took the initial service discount and need to cancel prior to completing the 12-month contract term, we just ask that you pay back those initial service discounts.”

• Company homepage: the 12-month plan takes about $200 off the first service; month-to-month is available at the full first-service price; one-time treatments are offered.¹

  “A 12-month plan takes about $200 off your first service, or go month to month at the full first-service price. We do one-time treatments too.”

• Company guarantee: free re-treatments between visits; a dissatisfied customer gets the last service refunded and, in the first year, can cancel with no fees.^{1, 11}

  “Still not satisfied? We refund your last service. Still in your first year? We'll cancel with no fees.”

• Website Terms of Use (forterrapestcontrol.com) contain a binding-arbitration clause and class-action waiver, but they govern use of the website (‘these Terms, the Site’); no residential service agreement is published, so its dispute, renewal-notice and cancellation-channel terms are unknown.¹²

  “Any controversy, claim or dispute arising out of or related to these Terms, the Site, including, but not limited to, alleged violations of state or federal statutory or common law rights or duties shall be solely and exclusively resolved according to binding arbitration”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Forterra Pest Control’s score on this factor: 7.5 out of 10.

• Early-cancellation fee $200^{1, 10, 11}

  Counted in the score: −2

• Auto-renews¹⁰

  Counted in the score: −0.5

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