How do I cancel The Bug Master, and is there a cancellation fee?

What the record says about canceling The Bug Master

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company (BBB response, 03/09/2026): the residential Pest Plus plan is an annual program billed monthly with quarterly visits, i.e. a 12-month term.⁹

  “Our Pest Plus plan is an annual pest protection program billed in monthly installments for affordability, with service visits scheduled quarterly.”

• Company (BBB responses, 07/18/2024 and 08/07/2024, commercial apartment customer): its termite/Sentricon agreement includes an auto-renewal clause; annual termite and Sentricon station fees renew automatically because the stations are leased.⁹

  “The agreement, which was signed by their office management team and included an auto-renewal clause, requires yearly fees for Termite and Sentricon stations that renew automatically because the Sentricon stations are leased.”

• Not published: the website shows no service agreement, cancellation method, early-cancellation fee or arbitration terms (FAQ, location and package pages checked; FAQ accordions expanded).¹⁰

  “Is a Protection Plan necessary for my home?”

• Consumer report (BBB complaint 02/03/2026): customer says they tried to cancel in November 2025 and kept being billed monthly and threatened with collections; company replied it could not find the account.⁹

  “We have attempted to cancel the service from November 2025. But the company keeps charging on a monthly basis which is not under any contractual agreement.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. The Bug Master’s score on this factor: 8.5 out of 10.

• 12-month minimum term⁹

  Counted in the score: −1

• Auto-renews⁹

  Counted in the score: −0.5

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