How do I cancel Romex Pest & Termite Control, and is there a cancellation fee?

What the record says about canceling Romex Pest & Termite Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company terms: recurring service plans are canceled by written notice; prepaid amounts are refunded minus any early termination fee set in the service agreement (the fee amount is not published on the site).²⁰

  “Service Plan Cancellations: Recurring service plans may be cancelled with written notice. Prepaid amounts for future services will be refunded minus any applicable early termination fees specified in your service agreement.”

• Company terms set Texas law and the courts of Dallas County, Texas, for disputes; the website terms contain no arbitration clause or class-action waiver. The service agreement itself was not seen.²⁰

  “Venue: Any legal action arising from these Terms shall be brought in the state or federal courts located in Dallas County, Texas.”

• The website contact form offers a “Canceling my Romex account” request type, so cancellation is not phone-only per the company’s own channels.²¹

  “Canceling my Romex account”

• A Texas customer quotes the signed agreement (Section 11(a)): cancellation by written notice within three business days of signing; after that a $250 early termination fee applies.⁹

  “Section 11(a) says the $250 early termination fee applies only "after the three-business-day period."”

• Customer reports the early-cancellation fee as $250 plus tax ($270.63).⁹

  “Was then told of $250 (+ tax = $270.63) cancellation fee!”

• Customer told by the office they had a 12-month contract with a $250 cancellation fee.²²

  “Their office told me we had signed up for a 12 month contract and if we wanted to cancel it, they would charge a $250 cancellation fee.”

• Customer on a 12-month service plan charged a $250 cancellation fee after moving.²³

  “I relied on that statement when agreeing to their 12-month service plan.”

• Customer describes being pushed to sign a one-year contract; $270 fee charged on cancellation.²⁴

  “they were extremely aggressive and persistent in pushing a one-year service contract.”

• Customer says Romex wants service continued for the next 18 months or a $250-plus-tax cancellation fee.⁹

  “I am not allowed to cancel the services which Romex wants me to continue for the next 18 months unless I pay them $250.00 dlls plus taxes for cancellation fees that were not explained at the beginning on 05/25/2026.”

• Customer says the paper contract stated 12 months / 6 treatments while Romex claimed an electronically signed 18-month contract.²⁵

  “Romex Pest Control is now claiming that I electronically signed a separate 18-month contract, which was never clearly disclosed or explained to me at the time of signing.”

• Oklahoma customer told the $250 cancellation fee applied; says Romex required a phone call and would not handle it by email.²⁶

  “They refused to discuss anything with me via email and required a phone call.”

• Oklahoma customer facing a $250 cancellation fee.²⁷

  “now looking at a $250 cancellation fee.”

• East Texas commenter says Romex canceled on them and charged a $270 cancellation fee.¹³

  “He may not be a scam, but the company canceled on me and charged me a $270 cancellation fee.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Romex Pest & Termite Control’s score on this factor: 4.0 out of 10.

• 12-month minimum term^{9, 22, 23, 24}

  Counted in the score: −1

• Early-cancellation fee $250^{9, 13, 20, 22}

  Counted in the score: −2

• Customer accounts of terms misstated at the sale (8 documented)^{9, 22, 23, 25}

  Counted in the score: −2

• Customer accounts of reps ignoring no-soliciting signs or knocking late (4 documented)^{9, 22, 24}

  Counted in the score: −1

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