Palisade Pest Control vs. Flex Pest Control

Company’s own BBB reply: the general pest control service is a year-long agreement, serviced quarterly and billed monthly.⁶

Company’s own BBB reply: the account was set up with a ‘one-year service commitment’ reviewed on a welcome call before first service (reply of 08/25/2026 to a Tulsa-area complaint).⁶

Company’s own BBB reply: an early termination charge of $225 was assessed under the service agreement (reply of 08/25/2026 to a Tulsa complaint).⁶

Company’s own BBB reply (08/28/2025): its customer service representative quoted a $225 cancellation fee by phone; the company then refunded and waived it for that customer.⁶

Company’s own BBB reply: general pest control is quarterly service with monthly billing, ‘according to the terms of their service agreement’.⁶

Company’s own BBB reply: the customer signs a written service agreement stating term, payment obligations, billing schedule and cancellation provisions. The agreement itself is not published on palisadepest.com.⁶

Company’s own BBB reply: mosquito control is not sold alone; it is an add-on to general pest control, performed monthly.⁶

Company’s own Nextdoor post describes a subscription at a flat monthly rate with quarterly treatments and free call-backs.⁷

Customer-reported cancellation fee: $225 (BBB review 08/12/2026, Kathy U.). Not used for scoring because the company states its own $225 figure.⁹

Customer-reported cancellation fee: ‘almost 300 dollar’ (BBB review 10/19/2026, Nicholas Z.). Location not stated.⁹

Customer-reported cancellation fee: half of the treatment cost (BBB review 07/03/2026, Dan M.). Location not stated.⁹

Customer-reported cancellation fee: $225 (BBB complaint 08/25/2026, Tulsa area).⁶

Customer-reported: after declining at the door, the customer says the rep offered a ‘lowered monthly subscription’ of $55.00; the customer says they later learned the service was quarterly while billing stayed monthly, and the company is demanding a $225.00 early termination fee (BBB complaint 08/10/2026, Tulsa, rep visit 05-23-2026). The company’s reply confirms the $225 charge was assessed under the service agreement.⁶

The company’s published website terms (palisadepest.com/terms-conditions) cover use of the website only (use license, disclaimers, Arkansas governing law for website claims). They contain no service-contract terms: no term, renewal, cancellation or arbitration language.¹⁰

Company claim: ‘No hidden fees’, ‘free call-backs’ and a ‘satisfaction guarantee’ on its pest control pages. (A $225 early-termination fee exists in the signed agreement, but the claim is about service pricing; not scored as a contradiction.)⁵

October 28, 2026 · Complaint summaryUsed in complaint record

BBB (company-wide HQ profile)

BBB Rogers, Arkansas headquarters profile for Palisade Pest Control, LLC (covers the headquarters and corporate-owned locations, including Huntsville, Alabama): rating A-, accredited since 5/13/2022, 10 complaints in the last 3 years and 4 in the last 12 months. All 10 published complaints show a business response (status Answered or Resolved). Themes: door-to-door reps (ignoring no-soliciting signs, returning after being turned away, a forged agreement signature), statements at the door about price, cancellation and billing frequency that customers say differ from the agreement, a $225 early-termination fee, and billing/refund errors. No BBB pattern-of-complaints alert on the Information and Alerts page. The Tulsa, Oklahoma and Springfield, Missouri branch profiles display the same 10 / 4 headline.^{6, 33, 34, 35}

August 31, 2026 · Complaint summaryShown only

BBB (HQ profile); location not stated

BBB complaint filed 08/31/2026 (no state or city stated; the file also covers Alabama): the customer says a sales rep told her neighbors had signed up, quoted $50 a month and told her she could cancel anytime, and that she was under the impression there would be no cancellation fee; a cancellation fee was later quoted by the company’s office. The company’s reply (09/11/2026) says service is quarterly with monthly billing and that the account could not be found under the customer’s name. Because the text states no covered-state location it is not counted in sales and contract fairness.⁶

August 25, 2026 · Complaint summaryUsed in sales and contract fairness

BBB (HQ profile); Tulsa area, Oklahoma

First-hand BBB complaint (Tulsa area, OK, sale in April 2026, filed 08/25/2026): the customer says the door salesman told him and his wife there was no contract and they could cancel anytime, and that treatment was every 3 months with billing on treatment days; they then found a signed contract with a $225 cancellation fee and monthly billing. The company’s reply says it cannot confirm the statements, cites the written agreement, a welcome call and a one-year commitment, and denies training reps to misrepresent. The customer rejected the reply twice.⁶

August 10, 2026 · Complaint summaryShown only

BBB (HQ profile); Tulsa, Oklahoma

First-hand BBB complaint (Tulsa, Oklahoma, rep visit 05-23-2026, filed 08/10/2026): the customer declined at the door, the rep offered a ‘lowered monthly subscription’ of $55, and the customer later learned the service was quarterly while billing continued monthly; the company then charged a $225 early termination fee. The company’s reply says it will reinforce clear communication of service frequency and pricing with reps. The reply confirms the fee: ‘The $225 early termination charge... was assessed pursuant to the terms of the service agreement’.⁶

August 6, 2026 · Complaint summaryShown only

BBB (HQ profile); Springdale, Arkansas

First-hand BBB complaint (Springdale, Arkansas, filed 08/06/2026): a representative came to the door despite a City of Springdale no-solicitation sign; the customer says it was a repeat visit after an earlier complaint on the company’s website and that this is ‘a problem all over NWA’. The company’s reply (08/07/2026) confirms summer door-to-door outreach and says it will share the feedback.⁶

August 25, 2025 · Complaint summaryShown only

BBB (HQ profile); location not stated

BBB billing complaints without a stated location: 08/25/2025 (a $225 cancellation fee charged by card after a call; the company says the customer authorized it, refunded it next day and waived the fee) and 07/15/2025 (a church’s refund of $136.88 not received; the company cites a processor confirmation) and 07/14/2025 (a customer told monthly service, then told the plan covered mosquitoes only; resolved).⁶

July 31, 2025 · Complaint summaryShown only

BBB (HQ profile); Florence, Alabama (outside the 24 states)

BBB complaint (Florence, Alabama, filed 07/31/2025): a rep on a Segway came twice, the second time at 8pm. The company’s reply (08/11/2025) confirms she is a representative on its sales team and says it deploys teams into the surrounding Huntsville area, including Florence, for door-to-door outreach. Alabama is outside the 24 covered states, so this is context only and is not scored.⁶

July 15, 2025 · Complaint summaryShown only

BBB (HQ profile); location not stated

BBB complaint (07/15/2025): a rep visited on a scooter on 7/14/2025, left a business card after being told the customer could not talk, and the next morning an appointment email and a second email with a contract bearing the customer’s forged signature (customer’s words) arrived. The company’s reply says the rep intended to send a quote but mistakenly submitted the agreement with placeholder initials, that the account is closed with no charges, and that it is providing additional training to the rep. No location is stated; the forged-signature allegation is not a term, price or cancellation misstatement.⁶

June 25, 2025 · Complaint summaryShown only

BBB (Springfield, Missouri file)

The BBB Springfield, Missouri branch profile (its own BBB file, opened 3/30/2023, with a ‘View Headquarters’ link to the Rogers file) publishes one complaint that is not among the 10 on the HQ list: filed 06/25/2025, a customer says they attended a presentation and signed a contract on June 20, 2025, were told no payment would be taken until the first service, and then $105 was withdrawn before service. The company’s reply admits a billing error and says it refunded $105. The file’s headline repeats the HQ totals (10 complaints / 4 in 12 months), so the count used for context stays at 10. The complaint text names no city; it sits on the Springfield file. It is a payment-timing and billing dispute, not a misstated term, price or cancellation condition.³⁵

March 25, 2025 · Complaint summaryShown only

BBB (HQ profile); location not stated

BBB complaint (03/25/2025): a customer who signed with a ‘summer door to door representative’ and canceled within minutes was called five times, visited, and texted by the rep and his supervisor, then again on 3/24/25. The company apologized, said it removed her from its database and that contact ‘was not in alignment with our commitment’.⁶