Croach Pest Control vs. EnviroPest

12-month service agreement required (company FAQ).²⁰

Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.²¹

Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.²¹

If customer is not home on service day, Croach services the exterior and charges the normal service charge.²¹

Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.²¹

No guarantee of complete elimination of pests.²¹

Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).¹⁰

Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).¹⁰

A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told canceling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.¹⁰

Monthly billing available; recurring visits monthly, bi-monthly or quarterly.²⁰

October 28, 2026 · Complaint summaryUsed in complaint record

BBB Great West + Pacific

BBB HQ file re-checked: grade now C- (failure to respond to 1 complaint), 14 complaints in 3 years, 4 in the last 12 months (13 and 3 on October 11, 2026). The file includes branches outside the West: the Columbia, South Carolina branch page links to the HQ and shows its grade and complaint count, as does the Aurora, Colorado branch page. One published HQ complaint (06/23/2025) is from South Carolina (business response cites “South Carolina regulations”). None of the 13 published complaints states a Colorado or Utah location.^{10, 68, 69}

October 28, 2026 · Complaint summaryShown only

Colorado

Separate BBB profile for the Frederick, Colorado office (BBB serving Northern Colorado and Wyoming, file opened 4/5/2023): Not Rated, 0 complaints, 0 reviews.^{45, 70}

October 11, 2026 · Complaint summaryUsed in complaint record

BBB Great West + Pacific

BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-Pacific Northwest branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.¹⁰

October 11, 2026 · Complaint summaryShown only

Washington

Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.⁵⁷

October 11, 2026 · Complaint summaryShown only

Oregon

Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.⁵⁹

June 16, 2026 · Complaint summaryShown only

BBB (location not stated)

BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.¹⁰

August 5, 2025 · Complaint summaryShown only

BBB / Kirkland, Washington

BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.¹⁰

December 13, 2023 · Complaint summaryShown only

State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington)

BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.¹¹

July 1, 2021 · PermitShown only

Oregon

Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.⁴

May 1, 2021 · PermitShown only

Colorado

Colorado SOS filing history for Croach Colorado, LLC: status changed to noncompliant on 05/01/2021 for failure to file the periodic report; the report was filed 05/03/2021. Not a revocation or dissolution; entity in Good Standing on October 28, 2026. Not scored.⁶⁷