Natura Pest Control (Nevada and Idaho) vs. Croach Pest Control
Natura Pest Control (Nevada and Idaho) ranks #15 of 164 and Croach Pest Control ranks #29 of 164 in the West, with Handshake Scores of 8.6 and 8.3 out of 10. Both have locations on file in Idaho. Natura Pest Control (Nevada and Idaho) also has locations in Nevada, and Croach Pest Control in Washington, Oregon, Colorado and Utah.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
#15 of 164 in the West
Natura Pest Control (Nevada and Idaho)8.6/10Handshake Score. #15 of 164 in the West
| Natura Pest Control (Nevada and Idaho) | Croach Pest Control | |
|---|---|---|
| Rank | #15 of 164 in the West | #29 of 164 in the West |
| Confidence | Medium | High |
| Provisional score | No | No |
| Door-to-door sales | Partial8, 10, 3 | Yes10, 11, 12, 13, +6 |
| Ownership | Independent5, 6, 7, 8 | Independent6, 9 |
| Headquarters | Reno, Nevada3 | Hayden, Idaho6, 7, 8 |
| States on file | Idaho and Nevada5 locations | Washington, Oregon, Idaho, Colorado and Utah16 locations |
| Record verified | October 27, 2026 | October 11, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Natura Pest Control (Nevada and Idaho) | Croach Pest Control | |
|---|---|---|
| Customer satisfaction 35% | 9.8 | 9.2 |
| Natura Pest Control (Nevada and Idaho) scores higher on customer satisfaction (9.8 vs. 9.2). | ||
| Complaint record 10% | 8.5 | 10.0 |
| Croach Pest Control scores higher on complaint record (10.0 vs. 8.5). | ||
| Sales and contract fairness 15% | N/A | 4.5 |
| Croach Pest Control scores 4.5 on sales and contract fairness; Natura Pest Control (Nevada and Idaho) isn’t scored on it. | ||
| Licensing and compliance 15% | 10.0 | 9.0 |
| Natura Pest Control (Nevada and Idaho) scores higher on licensing and compliance (10.0 vs. 9.0). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 8.6/10 | 8.3/10 |
| Natura Pest Control (Nevada and Idaho) has the higher Handshake Score (8.6 vs. 8.3). | ||
Natura Pest Control (Nevada and Idaho) had no usable inputs for sales and contract fairness, so that factor was left out of its score and its remaining weights were scaled up to 100%.
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Natura Pest Control (Nevada and Idaho) | Croach Pest Control | |
|---|---|---|
| Workplace score | N/A | 5.5 |
| Croach Pest Control has a workplace score of 5.5; Natura Pest Control (Nevada and Idaho) isn’t rated. | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Natura Pest Control (Nevada and Idaho) | Croach Pest Control | |
|---|---|---|
| Google listings in the West | 4 | 14 |
| Google reviews | 5,328 | 11,198 |
| Google average | 4.9 | 4.9 |
Natura Pest Control (Nevada and Idaho) 7 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleReno, Nevada | 4.9/5 | 2,334 | View |
| GoogleSparks, Nevada | 5.0/5 | 2,164 | View |
| GoogleMeridian, Idaho | 4.9/5 | 570 | View |
| GoogleBoise, Idaho | 5.0/5 | 260 | View |
| BBBReno, Nevada file | — | 0 | View |
| BBBMeridian, Idaho file | — | 0 | View |
| YelpReno, Nevada area | 4.3/5 | 111 | View |
Croach Pest Control 27 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleBoise, Idaho | 4.9/5 | 1,617 | View |
| GooglePost Falls, Idaho | 4.9/5 | 1,477 | View |
| GoogleBeaverton, Oregon | 4.9/5 | 1,404 | View |
| GoogleMukilteo, Washington | 4.9/5 | 1,270 | View |
| GoogleSumner, Washington | 4.9/5 | 1,129 | View |
| GoogleHayden, Idaho | 4.9/5 | 497 | View |
| GoogleKirkland, Washington | 4.4/5 | 406 | View |
| GoogleTacoma, Washington | 4.8/5 | 252 | View |
| GoogleMount Vernon, Washington | 4.5/5 | 108 | View |
| GoogleWashington service-area listing | 4.8/5 | 68 | View |
| GoogleIdaho service-area listing | 4.6/5 | 58 | View |
| BBBHayden, Idaho HQ profile | 2.5/5 | 6 | View |
| HomeAdvisor / AngiMukilteo, Washington | 4.6/5 | 190 | View |
| HomeAdvisor / AngiBeaverton, Oregon | 4.3/5 | 82 | View |
| Trustpilotnational profile | 3.2/5 | 1 | View |
| Facebooknational page | — | 12 | View |
| BestCompanynational profile | 4.5/5 | 170 | View |
| Washington Consumers' CheckbookKirkland, Washington | — | 44 | View |
| Trustindex (aggregator)national profile | 4.9/5 | 15,038 | View |
| Trustburnnational profile | 4.1/5 | 10 | View |
| Experience.comMukilteo, Washington | — | 0 | View |
| Othernational profile | 1.4/5 | 3 | View |
| GoogleWashington | 4.5/5 | 70 | View |
| GoogleFrederick, Colorado | 4.9/5 | 1,378 | View |
| GoogleAurora, Colorado | 4.8/5 | 768 | View |
| GoogleSandy, Utah | 4.8/5 | 1,464 | View |
| BBBFrederick, Colorado | — | 0 | View |
Better Business Bureau
Natura Pest Control (Nevada and Idaho). Its BBB profile shows an A+ grade and 1 complaint in the last three years.
Croach Pest Control. Its company-wide BBB profile shows a C- grade and 14 complaints in the last three years.
| Natura Pest Control (Nevada and Idaho) | Croach Pest Control | |
|---|---|---|
| BBB grade | A+6, 7, 21 | C-6 |
| Accredited | No | No |
| Complaints, last 3 years | 1 | 14, company-wide |
| BBB customer reviews | No reviews | 2.5/5 average from 6 reviews |
| Profile scope | Reno, Nevada file; Local BBB: BBB, Mountain West & Pacific Southwest; address 5955 Equity Ave, Reno, Nevada 89502 (BBB’s spelling; the office is 5595 Equity Ave); alternate name Natura Pest Services, LLC | Not recorded |
| Retrieved | October 28, 2026 | October 28, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Natura Pest Control (Nevada and Idaho) 4 terms
Website offer: initial treatment for $99, ‘regularly $378’ (over 70% off the initial service).11
Five year-round ‘365’ plans (Essential: four-season general pest; Plus: general pest + rodents or garden; Complete: general pest + rodents and garden; Rodents; Garden), each with a ‘Pest Free Guarantee’ and 48-hour service response. No term length, renewal, cancellation or fee terms are stated.9
Pest-Free Guarantee: additional treatments at no extra charge if pests return between scheduled visits.9
Customer report (BBB Meridian, Idaho complaint of 03/01/2026, unanswered): a $150 promotional sign-up fee and $60 per month; about $700 paid over about a year for three services; says service frequency and the promotional discount were misrepresented at enrollment. Customer report, not company terms.12
Croach Pest Control 10 terms
12-month service agreement required (company FAQ).20
Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.21
Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.21
If customer is not home on service day, Croach services the exterior and charges the normal service charge.21
Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.21
No guarantee of complete elimination of pests.21
Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10
Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10
A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told canceling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10
Monthly billing available; recurring visits monthly, bi-monthly or quarterly.20
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Natura Pest Control (Nevada and Idaho) 6 records (Nevada 2, Idaho 4)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Nevada | Nevada Department of Agriculture, Pest Control Section (Plant Industry - Pest Control Program licensed operator report)Pest Control Business License (company license number 7017, ‘NATURA PEST SERVICES’); 11 licensed individuals listed under it | 7017 | Listed on the 2026 Licensed Operators report (report dated September 2, 2026) | 12/31/2026 | 22 |
| Nevada | Nevada Secretary of State (ORION business entity search)Business registration: Domestic Limited Liability Company (86), entity no. E0067722017-8; registered agent Glen A Burress | NV20171092136 | Active | Not shown | 2 |
| Idaho | Idaho State Department of Agriculture (ISDA) Pesticide Applicator LicensingProfessional (individual applicator licenses only) | Not shown | Not verified: ISDA issues no company pesticide license; lookup is by person only | Not shown | 23 |
| Idaho | Idaho Secretary of State (SOSbiz business search)Business registration: Natura Home Services LLC, Limited Liability Company (D); registered agent Greg Young | 5507869 | Active-Existing, Good Standing | Not shown | 24, 25 |
| Idaho | Idaho Secretary of State (SOSbiz assumed business names)Assumed Business Name ‘Natura Pest Control’ | 5987420 | Active-Current, Good Standing | Not shown | 26 |
| Idaho | Idaho Secretary of State (SOSbiz assumed business names)Assumed Business Name ‘Natura Pest Services’ | 5163527 | Active-Current, Good Standing | Not shown | 27 |
Croach Pest Control 18 records (Washington 7, Oregon 4, Idaho 4, Colorado 2, Utah 1)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Washington | WSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP) | 99029 (designated Commercial Applicator Ian Frazier) | Renewed | 12/31/2026 | 47 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC) | 84548 (designated Commercial Applicator Michele Cruzat) | Renewed | 12/31/2026 | 48 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC) | 96949 (designated Commercial Applicator Donald Martin Lynd) | Renewed | 12/31/2026 | 49 |
| Washington | WSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual) | 65377 | Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’ | Not shown | 50, 51 |
| Oregon | Oregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH) | AG-L1043809CPO | Active | 31-DEC-26 | 52 |
| Oregon | Oregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer) | AG-L0167886CPA | Active | 31-DEC-26 | 52 |
| Idaho | Idaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington | 59863 | Listed (record shows expiration 12/31/2027; 0 of 16 CE credits) | 12/31/2027 | 53, 54 |
| Idaho | Idaho State Department of Agriculture (applicator licensing) | 57670 and 88390 (as advertised) | ISDA lookup returned ‘No Active licenses found’ for both numbers | Not shown | 55, 56 |
| Washington | Washington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640) | PESTFF*894K4 | Active | 02/28/2028 | 57 |
| Washington | Washington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345) | CROACNL742DR | Active | 03/19/2028 | 58 |
| Oregon | Oregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC) | 254243 | Active | Not shown | 59 |
| Idaho | Idaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho) | 0000012573 | Active-Existing, Good Standing | AR due 01/31/2027 | 7 |
| Idaho | Idaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC) | 0003747873 | Active-Existing | AR due 01/31/2027 | 3 |
| Oregon | Oregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington) | 853204-98 | ACT (Active); next renewal 04-30-2027 | 04-30-2027 | 4 |
| Washington | Washington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLC | 602900640 / 604089345 / 603202164 | Active per OpenCorporates mirror (not verified on Washington CCFS) | Not shown | 60, 61, 62, +1 |
| Colorado | Colorado Department of Agriculture (CDA)Commercial Applicator (business) license; categories 110, 207, 301, 302, 304 | 16006 | Current (search shows only current valid licenses) | 12/31/2026 | 64 |
| Colorado | Colorado Secretary of StateBusiness registration: Croach Colorado, LLC (Colorado LLC) | 20171103309 | Good Standing | Not shown | 65 |
| Utah | Utah Department of Agriculture and Food (UDAF) Pesticide Program4000 - Commercial Pesticide Business | 4000-2689 | Active | 12/31/2026 | 66 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Natura Pest Control (Nevada and Idaho) 2 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
March 1, 2026 · Complaint summaryUsed in complaint record
BBB Great West + Pacific (Meridian, Idaho file)
BBB complaint (Meridian, Idaho file), Product Issues, status Unanswered: customer paid a $150 promotional sign-up fee and $60/month, about $700 over roughly a year for three services, and says the service frequency and promotional discount were misrepresented at enrollment; asks for a partial refund and cancellation.12
October 20, 2025 · Complaint summaryShown only
BBB, Mountain West & Pacific Southwest (Reno, Nevada file)
BBB advertising review (not a government action): on 10/20/2025 BBB asked Natura Pest Control (Reno file) to substantiate, modify or discontinue broad environmental claims (‘eco-friendly’, ‘organic-based’) on its signage and website; as of 01/05/2026 BBB says the business had not done so. Not scored.6
Croach Pest Control 10 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 28, 2026 · Complaint summaryUsed in complaint record
BBB Great West + Pacific
BBB HQ file re-checked: grade now C- (failure to respond to 1 complaint), 14 complaints in 3 years, 4 in the last 12 months (13 and 3 on October 11, 2026). The file includes branches outside the West: the Columbia, South Carolina branch page links to the HQ and shows its grade and complaint count, as does the Aurora, Colorado branch page. One published HQ complaint (06/23/2025) is from South Carolina (business response cites “South Carolina regulations”). None of the 13 published complaints states a Colorado or Utah location.10, 68, 69
October 28, 2026 · Complaint summaryShown only
Colorado
Separate BBB profile for the Frederick, Colorado office (BBB serving Northern Colorado and Wyoming, file opened 4/5/2023): Not Rated, 0 complaints, 0 reviews.45, 70
October 11, 2026 · Complaint summaryUsed in complaint record
BBB Great West + Pacific
BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-Pacific Northwest branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.10
October 11, 2026 · Complaint summaryShown only
Washington
Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.57
October 11, 2026 · Complaint summaryShown only
Oregon
Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.59
June 16, 2026 · Complaint summaryShown only
BBB (location not stated)
BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.10
August 5, 2025 · Complaint summaryShown only
BBB / Kirkland, Washington
BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.10
December 13, 2023 · Complaint summaryShown only
State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington)
BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.11
July 1, 2021 · PermitShown only
Oregon
Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.4
May 1, 2021 · PermitShown only
Colorado
Colorado SOS filing history for Croach Colorado, LLC: status changed to noncompliant on 05/01/2021 for failure to file the periodic report; the report was filed 05/03/2021. Not a revocation or dissolution; entity in Good Standing on October 28, 2026. Not scored.67
Keep reading
- Natura Pest Control (Nevada and Idaho) review#15 of 164 in the West
- Croach Pest Control review#29 of 164 in the West
- Is Natura Pest Control (Nevada and Idaho) legit?Licenses, BBB record and legal history
- Is Croach Pest Control legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
Other comparisons with these companies
- Pointe Pest Control vs. Natura Pest Control (Nevada and Idaho)
- Natura Pest Control (Nevada and Idaho) vs. Insight Pest Solutions
- Natura Pest Control (Nevada and Idaho) vs. Fox Pest Control
- Bulwark Exterminating vs. Natura Pest Control (Nevada and Idaho)
- Truly Nolen Pest & Termite Control vs. Natura Pest Control (Nevada and Idaho)
- Natura Pest Control (Nevada and Idaho) vs. HomeTeam Pest Defense
- Natura Pest Control (Nevada and Idaho) vs. Advanced Integrated Pest Management
- Bulwark Exterminating vs. Croach Pest Control
- EcoGuard Pest Management vs. Croach Pest Control
- Pointe Pest Control vs. Croach Pest Control
- Insight Pest Solutions vs. Croach Pest Control
- Berrett Pest Control vs. Croach Pest Control
- Presto-X Pest Control vs. Croach Pest Control
- Croach Pest Control vs. EnviroPest
- Truly Nolen Pest & Termite Control vs. Croach Pest Control
- Western Pest Control vs. Croach Pest Control