Truly Nolen Pest & Termite Control vs. Insight Pest Solutions

Pest Pro plan advertised ‘starting at $79/mo with 24 month agreement’ (Washington and Oregon site, also on Federal Way and Spokane pages).⁶

Mosquito & lawn pest control advertised starting at $99/mo (Washington and Oregon site); ‘Some services are provided on an as needed or seasonal basis.’⁶

Eastern Idaho page advertises general plan ‘STARTING AT $59/MONTH’ and mosquito ‘STARTING AT $39/MONTH*’ with ‘*12-Month Program’.¹⁴

Company says its signed agreements state an early-termination/cancellation fee: ‘Per the signed contract, a cancellation fee would still have applied even if we had received that email.’⁸

Service continues after the contract term ends until the customer cancels: ‘Once the customers contract is complete, we continue to service until we hear otherwise.’⁸

Example contract term cited by the company: ‘$49 per month for 18 months’ with quarterly visits.⁹

Example customer-reported early termination fee of $330 on a $69/month plan (waived in BBB resolution).⁸

Company says agreements include a free re-service guarantee: ‘detailing her initial payment, recurring monthly payments, contract length, and our free re-service guarantee.’⁸

Company says it records sales/agreement acceptance: ‘we have video documentation of her agreeing to the contract and acknowledging the cancellation fee.’¹¹

October 28, 2026 · Complaint summaryUsed in complaint record

BBB Serving New Mexico and Southwest Colorado

BBB Albuquerque file (Insight Pest Control SW, LLC): 0 complaints, 0 reviews, A, accredited since 10/15/2026. BBB Rio Rancho file: 0 complaints, 0 reviews, A+.^{74, 77}

October 28, 2026 · Complaint summaryUsed in complaint record

BBB of El Paso

BBB El Paso headquarters file (Insight Pest Control El Paso LLC; Las Cruces, New Mexico branch): 0 complaints, 0 reviews, A-, accredited since 9/1/2026.⁸⁰

October 28, 2026 · Complaint summaryUsed in complaint record

BBB, Mountain West & Pacific Southwest

BBB Yuma file (Insight Pest Control Vegas LLC): 0 complaints, 0 reviews, A-, accredited since 8/31/2026.⁸³

October 11, 2026 · Complaint summaryUsed in complaint record

BBB Great West + Pacific

BBB headquarters profile (Federal Way) lists 35 complaints in the last 3 years and 16 in the last 12 months; most concern contract terms/cancellation fees from door-to-door or phone sales, and billing after cancellation. The company responded to all complaints read.⁸

October 5, 2026 · LawsuitShown only

W.D. Wash. (federal)

Federal civil case Madden-Jones v. Insight Pest Solutions WA LLC, No. 2:26-cv-03771, filed Oct. 5, 2026 in the U.S. District Court for the Western District of Washington. The docket lists a complaint (Oct. 5, 2026) and a summons issued and a Case/IFP deficiency letter (both Oct. 6, 2026). The complaint text is not publicly viewable on CourtListener, so the nature of the claims is unknown.¹⁰⁷

June 1, 2026 · EnforcementShown only

Arizona Department of Agriculture, Office of Pest Management

Citation, case 101259 (adjudicated 06/01/2026): AZDA found that Insight Pest Control Vegas, LLC engaged in the business of pest management in Yuma without an OPM business license or registered qualifying party (A.R.S. § 3-3624(A)(1) and (2)). The complaint (02/09/2026) came from an industry member whom an Insight representative solicited at his home; the QP told the inspector the company began operating in Yuma in January 2026 and believed it was covered by an existing license because “Insight operates as a franchise across multiple states”. A business license (10671) was issued 04/02/2026. The published 4-page scan is incomplete: page 1 ends and pages 2 and 4 begin mid-sentence, page 3 holds only the director’s signature (6-1-2026), and page 4 is the hearing-rights notice (“the above citation and order shall be deemed final”). The order and any penalty section are not in the scan, so whether a civil penalty was imposed is unknown. The complaint-search row lists license number 0 (no license at the time).^{5, 110}

March 16, 2026 · Complaint summaryUsed in sales and contract fairness

BBB (location redacted)

BBB complaint: a homeowner said company door knockers kept knocking despite a ‘do not knock’ / no-solicitation sign and asked to be placed on a no-knock list; company took the address for the area manager; marked Resolved.⁸

August 22, 2025 · Complaint summaryUsed in sales and contract fairness

BBB (location redacted)

BBB complaint alleging a man on a segway claiming to work for the company solicited on private property and in no-soliciting areas; complainant said local police had been informed. Company said it had no other complaints or police contact and passed it to management.¹⁰

October 11, 2024 · PermitShown only

Washington Dept. of Labor & Industries

Washington L&I construction contractor registration INSIGPS821PC for Insight Pest Solutions WA LLC shows status EXPIRED (expiration October 11, 2024). Not a pesticide license; relevant only if the company performs construction-type work (e.g., crawlspace/insulation) under this entity. An affiliated entity, Rodent Guard Pest Control LLC, holds an ACTIVE registration.⁹⁶

February 9, 2024 · EnforcementShown only

Maine Board of Pesticides Control (Maine; not Pacific Northwest)

Maine Board of Pesticides Control consent agreement with Insight Pest Solutions Maine, LLC (Falmouth, Maine) over commercial pesticide applications made in 2022 by applicators not properly licensed: the board’s summary counts 1,000 violations (95 applications by applicators neither certified nor licensed, 905 by applicators certified but not licensed with the company). The board approved the consent agreement unanimously at its Feb. 9, 2024 meeting (draft minutes); $40,000 of the penalty was waived unless another violation occurs within five years. The total penalty amount is in a scanned attachment that was not readable. SCOPE: a separate Insight-brand entity (owner/CEO named as Thomas Flaherty), not the Pacific Northwest operator owned by Matthew and Adrianna Green and not its parent; recorded for brand context only.^{108, 109}