Insight Pest Solutions vs. Orkin

Updated November 5, 2026

Editor · Research and verification: Handshake Research Desk

Insight Pest Solutions ranks #27 of 164 and Orkin ranks #140 of 164 in the West, with Handshake Scores of 8.3 and 6.8 out of 10. Both have locations on file in Washington, Oregon, Idaho, Arizona, Iowa, Montana, New Mexico, North Dakota, Oklahoma, South Dakota and Texas. Orkin also has locations in Arkansas, California, Colorado, Kansas, Louisiana, Minnesota, Missouri, Nebraska, Nevada, Utah and Wyoming.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

#27 of 164 in the West

Insight Pest Solutions 8.3/10

Handshake Score. #27 of 164 in the West

#140 of 164 in the West

Orkin 6.8/10

Handshake Score. #140 of 164 in the West

Insight Pest Solutions and Orkin at a glance
	Insight Pest Solutions	Orkin
Rank	#27 of 164 in the West	#140 of 164 in the West
Confidence	Medium	Medium
Provisional score	No	No
Door-to-door sales	Yes^{7, 8, 9, 10, +4}	N/A^{7, 8, 4, 9}
Ownership	Independent^{2, 3, 4, 5}	SubsidiaryParent: Rollins, Inc. (NYSE: ROL)^{2, 3, 4, 5}
Headquarters	Federal Way, Washington²	Atlanta, Georgia³
States on file	Washington, Oregon, Idaho, Arizona, Iowa, Montana, New Mexico, North Dakota, Oklahoma, South Dakota and Texas41 locations	Washington, Oregon, Idaho, Arizona, Arkansas, California, Colorado, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Utah and Wyoming177 locations
Record verified	October 11, 2026	October 11, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Insight Pest Solutions and Orkin
	Insight Pest Solutions	Orkin
Customer satisfaction 35%	9.4	8.9
Insight Pest Solutions scores higher on customer satisfaction (9.4 vs. 8.9).
Complaint record 10%	10.0	N/A
Insight Pest Solutions scores 10.0 on complaint record; Orkin isn’t scored on it.
Sales and contract fairness 15%	3.5	5.0
Orkin scores higher on sales and contract fairness (5.0 vs. 3.5).
Licensing and compliance 15%	9.0	6.5
Insight Pest Solutions scores higher on licensing and compliance (9.0 vs. 6.5).
Legal and regulatory record 15%	10.0	7.5
Insight Pest Solutions scores higher on legal and regulatory record (10.0 vs. 7.5).
Handshake Score	8.3/10	6.8/10
Insight Pest Solutions has the higher Handshake Score (8.3 vs. 6.8).

Orkin had no usable inputs for complaint record, so that factor was left out of its score and its remaining weights were scaled up to 100%.

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Insight Pest Solutions and Orkin
	Insight Pest Solutions	Orkin
Workplace score	6.8	5.0
Insight Pest Solutions has the higher workplace score (6.8 vs. 5.0).

Review platforms

Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Insight Pest Solutions and Orkin
	Insight Pest Solutions	Orkin
Google listings in the West	34	147
Google reviews	71,022	173,872
Google average	4.9	4.7

Insight Pest Solutions 48 review profiles

Review profiles recorded for Insight Pest Solutions
Platform and scope	Rating	Reviews	Source
GoogleSeattle, Washington	4.9/5	7,344	View
GoogleFederal Way, Washington	4.9/5	6,043	View
GoogleTacoma, Washington	4.9/5	5,721	View
GooglePortland, Oregon	4.9/5	5,400	View
GoogleOlympia, Washington	5.0/5	4,850	View
GoogleVancouver, Washington	4.9/5	4,353	View
GooglePuyallup, Washington	5.0/5	3,767	View
GoogleEverett, Washington	4.9/5	3,626	View
GoogleBellevue, Washington	4.9/5	2,760	View
GoogleBremerton, Washington	4.9/5	2,281	View
GoogleSalem, Oregon	4.9/5	2,273	View
GoogleIdaho Falls, Idaho	4.9/5	1,679	View
GoogleBellingham, Washington	4.9/5	1,629	View
GoogleRedmond, Oregon	4.9/5	1,538	View
GoogleHillsboro, Oregon	4.9/5	1,529	View
GoogleRexburg, Idaho	4.8/5	1,354	View
GoogleOregon City, Oregon	4.9/5	1,106	View
GoogleTwin Falls, Idaho	4.9/5	1,031	View
GoogleGresham, Oregon	4.9/5	1,007	View
GooglePocatello, Idaho	4.9/5	872	View
GoogleRichland, Washington	4.8/5	696	View
GoogleMedford, Oregon	4.8/5	562	View
GoogleDallas, Oregon	5.0/5	424	View
GoogleSpokane, Washington	4.8/5	325	View
GoogleCorvallis, Oregon	4.9/5	249	View
GoogleAstoria, Oregon	4.8/5	4	View
GoogleBend, Oregon	—	—	View
BBBFederal Way, Washington headquarters profile	1.77/5	35	View
BirdeyeSeattle, Washington	4.9/5	8,335	View
HomeAdvisorFederal Way, Washington	5.0/5	5	View
ThumbtackTacoma, Washington	5.0/5	100	View
Trustpilotnational profile	3.6/5	715	View
BestCompanynational profile	4.4/5	962	View
ComplaintsBoardnational profile	2.6/5	40	View
GoogleBend, Oregon	—	0	View
GoogleYuma, Arizona	4.9/5	698	View
GoogleMontana	4.7/5	162	View
GoogleMissoula, Montana	4.9/5	101	View
GoogleAlbuquerque, New Mexico	4.9/5	3,146	View
GoogleRio Rancho, New Mexico	4.9/5	1,832	View
GoogleSanta Fe, New Mexico	4.9/5	1,351	View
GoogleLas Cruces, New Mexico	5.0/5	99	View
GoogleBismarck, North Dakota	4.7/5	178	View
GoogleBroken Arrow, Oklahoma	2.6/5	5	View
GoogleTea, South Dakota	4.6/5	512	View
GoogleRapid City, South Dakota	4.7/5	82	View
GoogleEl Paso, Texas	5.0/5	1,210	View
GoogleSioux City, Iowa	4.3/5	214	View

Orkin 180 review profiles

Review profiles recorded for Orkin
Platform and scope	Rating	Reviews	Source
GoogleTacoma, Washington	4.7/5	2,625	View
GoogleWilsonville, Oregon	4.8/5	2,589	View
GoogleBoise, Idaho	4.9/5	2,372	View
GoogleEverett, Washington	4.8/5	2,252	View
GoogleSpokane Valley, Washington	4.8/5	2,136	View
GoogleEugene, Oregon	4.7/5	1,348	View
GooglePasco, Washington	4.5/5	690	View
GoogleBellingham, Washington	4.8/5	516	View
GoogleKent, Washington	4.6/5	404	View
GooglePortland, Oregon	4.7/5	339	View
GoogleKent, Washington	4.8/5	339	View
GoogleChubbuck, Idaho	4.9/5	326	View

See all 180 review profiles

Better Business Bureau

Insight Pest Solutions. Its BBB profile shows an A+ grade and 35 complaints in the last three years across its BBB files.

Orkin. Its BBB profile shows an A+ grade; the complaint counts on file conflict.

BBB records: Insight Pest Solutions and Orkin
	Insight Pest Solutions	Orkin
BBB grade	A+^{2, 8, 70, 71, +8}	A+^{26, 192, 193, 194, +6}
Accredited	Yes, since 11/30/2022	No
Complaints, last 3 years	35, across 4 BBB files	Conflicting counts on file (each profile’s is listed below)
BBB customer reviews	1.77/5 average from 35 reviews	No reviews
Profile scope	Not recorded	Not attributable to Pacific Northwest corporate branches: Orkin’s national Atlanta, Georgia HQ BBB profile (Rollins/Orkin, 1,241 complaints in 3 years) is company-wide without a state breakdown, while the Garden City, Idaho profile (Sawyer, Inc. franchisee) covers only three Idaho branches and excludes all Washington and Oregon corporate locations.
Retrieved	October 11, 2026	October 11, 2026
Profiles	Main profile Branch profile Branch profile 8 more profiles	Main profile Orkin (Atlanta, Georgia national HQ profile) Orkin (Atlanta, Georgia headquarters file; BBB, Greater Atlanta) 2 more profiles

Contract terms

Terms as recorded from the linked sources.

Insight Pest Solutions 9 terms

Pest Pro plan advertised ‘starting at $79/mo with 24 month agreement’ (Washington and Oregon site, also on Federal Way and Spokane pages).⁶
Mosquito & lawn pest control advertised starting at $99/mo (Washington and Oregon site); ‘Some services are provided on an as needed or seasonal basis.’⁶
Eastern Idaho page advertises general plan ‘STARTING AT $59/MONTH’ and mosquito ‘STARTING AT $39/MONTH*’ with ‘*12-Month Program’.¹⁴
Company says its signed agreements state an early-termination/cancellation fee: ‘Per the signed contract, a cancellation fee would still have applied even if we had received that email.’⁸
Service continues after the contract term ends until the customer cancels: ‘Once the customers contract is complete, we continue to service until we hear otherwise.’⁸
Example contract term cited by the company: ‘$49 per month for 18 months’ with quarterly visits.⁹
Example customer-reported early termination fee of $330 on a $69/month plan (waived in BBB resolution).⁸
Company says agreements include a free re-service guarantee: ‘detailing her initial payment, recurring monthly payments, contract length, and our free re-service guarantee.’⁸
Company says it records sales/agreement acceptance: ‘we have video documentation of her agreeing to the contract and acknowledging the cancellation fee.’¹¹

Orkin 11 terms

Orkin does not publish prices; cost is quoted locally.³
Residential guarantee: free re-service between scheduled treatments and a money-back guarantee (company terms).¹⁰
The About page describes the residential money-back guarantee as 30 days.³
Orkin says its commercial ‘Triple Guarantee’ includes a 2-hour response/24-hour on-site guarantee, reimbursement of regulatory fines caused solely by pests, and three 60-day complimentary-service guarantees (company terms).¹⁰
Introductory promotion shown on the homepage: $50 off the first recurring service.⁶
Rollins (parent) says its pest and termite services are performed under contracts that specify pricing.⁴
Customer report (Eugene, Oregon Google review): a 30-day cancellation notice is required.¹¹
Customer report (Everett, Washington Google review): about a 40% price increase within a year, attributed to a contract price-increase clause.¹²
Customer report (Kent, Washington Google review): a one-time wasp treatment came with a 30-day warranty.¹³
Orkin’s official cancellation policy states that standard recurring residential pest control plans require a 12-month initial agreement, that customers must call 877-819-5061 or their local branch to cancel (no online self-service cancellation), and that canceling before the initial 12-month term ends requires paying the remaining balance under the service agreement.¹⁴
Orkin’s standard residential service agreement (form AG1218) includes a mandatory binding arbitration clause and class-action waiver.¹⁵

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Insight Pest Solutions 28 records (Washington 6, Oregon 6, Idaho 6, Arizona 2, New Mexico 2, Texas 2, Montana 1, North Dakota 1, South Dakota 1, Oklahoma 1)

Licenses and registrations for Insight Pest Solutions
State	Authority and type	Number	Status	Expires	Source
Washington	WSDA Pesticide LicensingCommercial Applicator license of the company’s designated CA (company: Insight Pest Solutions WA LLC, UBI 603281298; CA Ryan Craig Lym); endorsements Ornamental Insect and Disease, PCO Structural, PCO General; branch at 700 NW 42nd St #209 Seattle; 58 company-employed commercial operators listed	94307	Renewed	12/31/2026	⁸⁸
Washington	WSDA Pesticide LicensingCommercial Applicator (company: Insight Pest Solutions Portland LLC, UBI 604598409, DBA Insight Pest Solutions Portland; CA Patrick Edward Brock); endorsements PCO Structural, PCO General, Vertebrate Pest; 16 commercial operators	75460	Renewed	12/31/2026	⁸⁸
Washington	WSDA Pesticide LicensingCommercial Applicator (company: Insight Pest Control Tri-cities LLC, UBI 605834541; site 1333 Tapteal DR STE 106 Richland; mailing 33705 9th Ave S Federal Way; CA Patrick Edward Brock)	75460	Renewed	12/31/2026	⁸⁸
Oregon	Oregon Dept. of Agriculture pesticide licensingCommercial Pesticide Operator — INSIGHT PEST SOLUTIONS WA (Federal Way Washington mailing; Salem Oregon location); IIHS General Pests	AG-L1049220CPO	Active	31-DEC-26	⁸⁹
Oregon	Oregon Dept. of Agriculture pesticide licensingCommercial Pesticide Operator — INSIGHT PEST SOLUTIONS PORTLAND LLC (Portland Oregon 97202); IIHS General & Structural Pests, Ornamental & Turf Insecticide & Fungicide	AG-L1068221CPO	Active	31-DEC-26	⁸⁹
Oregon	Oregon Dept. of Agriculture pesticide licensingCommercial Pesticide Operator — INSIGHT PEST CONTROL TRI CITIES LLC (DBA INSIGHT PEST SOLUTIONS, Richland Washington)	AG-L1098238CPO	Active	31-DEC-26	⁸⁹
Idaho	Idaho State Dept. of Agriculture applicator licensingProfessional applicator (individual: Kelton Chapman, Rexburg Idaho; categories CO IP). ISDA lookup is person-only and does not name an employer; link to Insight is via the Idaho SOS filing for Insight Pest Control Idaho LLC, whose mailing address is ‘Kelton Chapman ... 325 S WOODRUFF AVE ... IDAHO FALLS’.	85463	Licensed (no status field shown)	12/31/2027	⁹⁰
Washington	Washington Secretary of State (via OpenCorporates mirror; CCFS search did not load)Business registration — INSIGHT PEST SOLUTIONS WA, LLC (Washington limited liability company), registered address 33705 9TH AVE S, FEDERAL WAY	UBI 603281298	Active	Not shown	⁹¹
Oregon	Oregon Secretary of State Business RegistryBusiness registration — INSIGHT PEST SOLUTIONS WA LLC, Oregon domestic LLC registered 07-05-2018; principal place of business 488 E Ellendale Ave, Dallas Oregon; member Ryan Lym; administratively dissolved 09-02-2021, reinstated 03-09-2023	1455933-98	ACT	next renewal 07-05-2027	⁹²
Oregon	Oregon Secretary of State Business RegistryBusiness registration — INSIGHT PEST SOLUTIONS PORTLAND, LLC, foreign LLC (Washington), registered 03-27-2020; managers Tyler Wyman and Adrianna Green; mailing 33705 9th Ave S Federal Way; authority administratively revoked 05-27-2021, reinstated 06-22-2021	1658540-93	ACT	next renewal 03-27-2027	⁹³
Oregon	Oregon Secretary of State Business RegistryBusiness registration — INSIGHT PEST SOLUTIONS LLC (Corvallis Oregon), registered agent Matthew Green; administratively dissolved 10-10-2024	2158408-93	INA	Not shown	⁹⁴
Idaho	Idaho Secretary of StateBusiness registration — Insight Pest Control Idaho LLC (Idaho LLC), filed 12/16/2022; registered agent Adrianna Green; mailing 325 S Woodruff Ave Ste 400, Idaho Falls	5032499	Active-Existing	AR due 12/31/2026	⁹⁵
Idaho	Idaho Secretary of StateBusiness registration — Insight Pest Control Tri-Cities LLC. (Idaho LLC), filed 03/04/2025; agent Adrianna Green	6141283	Active-Existing	AR due 03/31/2027	⁹⁵
Washington	Washington Dept. of Labor & Industries contractor registration (data.wa.gov)Construction contractor (General) — INSIGHT PEST SOLUTIONS WA LLC, principal Green, Matthew Ervin	INSIGPS821PC	EXPIRED	October 11, 2024	⁹⁶
Washington	Washington Dept. of Labor & Industries contractor registration (data.wa.gov)Construction contractor (General) — RODENT GUARD PEST CONTROL LLC (same UBI 604723001 as former INSIGHT INSULATION LLC), principal GREEN, MATTHEW ERVIN; BBB lists Rodent Guard Pest Control LLC as a related business and a BBB complaint calls Rodent Guard ‘their affiliate company’	RODENGP745DE	ACTIVE	March 23, 2028	⁹⁷
Arizona	Arizona Department of Agriculture, Pest Management Division (Office of Pest Management)Business license — INSIGHT PEST CONTROL VEGAS LLC, 1886 S Ave B Ste C, Yuma Arizona 85364; QP Levi James McFarlane (QP license 32687; categories 1, 3, 5 Active, expire 05/31/2027); no registered branch offices	10671	Active (issued 04/02/2026)	May 31, 2027	⁹⁸
Idaho	Idaho Secretary of StateBusiness registration — Insight Pest Control Vegas LLC (Idaho LLC, filed 10/29/2025; registered agent Adrianna Green; principal address 3475 W Highway 33, Rexburg). Holds the Yuma, Arizona license 10671.	6501592	Active-Existing	AR due 10/31/2027	³
Arizona	Arizona Corporation CommissionBusiness registry (foreign registration of Insight Pest Control Vegas LLC)	Not shown	Not verified (ACC search has an image CAPTCHA; OpenCorporates served a human-verification check)	Not shown	⁹⁸
New Mexico	New Mexico Secretary of StateBusiness registration — Insight Pest Control SW LLC, foreign LLC formed in Idaho, initial filing 06/08/2026; agent Reed Goodman, 3600 Osuna Rd NE Ste 310, Albuquerque; managers Ryan Lym, Reed Goodman, Matthew Green; alternate name “Insight Pest Control Albuquerque LLC”	0008104219	Active (Annual Report Standing Good)	Not shown	⁴
Idaho	Idaho Secretary of StateBusiness registration — Insight Pest Control SW, LLC (Idaho LLC, filed 01/16/2024; registered agent Matthew Green, Rexburg). The New Mexico operator (foreign-registered in New Mexico).	5563358	Active-Existing	AR due 01/31/2027	⁹⁹
New Mexico	New Mexico Department of AgriculturePesticide licensing. NM’s scoring-authority config lists NMDA (Pesticide Compliance) and treats NM as licensing individuals, not companies; NMDA’s own lookup is titled “Look up a Pesticide License or Business”.	Not shown	Not looked up (NMDA lookup terms restrict commercial use). BBB reports an NMDA license number 2198 expiring 6/26/2027 on the Albuquerque and Rio Rancho files; that is BBB’s record, not an agency lookup.	Not shown	⁷⁶
Texas	Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business License — INSIGHT PEST CONTROL EL PASO, DBA INSIGHT PEST SOLUTIONS, El Paso County; categories PTLW; issued 07/07/2025, renewed 07/31/2026; responsible applicator Taylor Meyers	0966468	Current (listed on the TDA current-licenses report, October 28, 2026 download)	July 31, 2027	¹⁰⁰
Texas	Texas Comptroller of Public Accounts (franchise tax account status; SOS registration)Foreign LLC registration — INSIGHT PEST CONTROL EL PASO LLC (taxpayer 32107804976; formed in Idaho; registered agent Adrianna Green). Effective SOS registration 08/26/2026, after the El Paso business started (BBB: 5/19/2025) and its TDA license was issued (07/07/2025).	0806765854	Right to Transact Business: ACTIVE; SOS Registration Status: ACTIVE	Not shown	¹⁰¹
Idaho	Idaho Secretary of StateBusiness registration — Insight Pest Control El Paso LLC (Idaho LLC, filed 05/19/2025; registered agent Audra Turner; principal address 3475 W Highway 33, Rexburg, shared with the Greens’ Vegas and Yuma LLCs)	6260396	Active-Existing on October 28, 2026 (reinstated): the Idaho SOS search of October 12, 2026 showed it Inactive-Dissolved (Administrative), Not Good Standing, agent Adrianna Green; by October 28, 2026 it is Active-Existing with agent Audra Turner and the next annual report due 05/31/2027. The dissolution date itself is not shown.	AR due 05/31/2027	¹⁰²
Montana	Montana Department of AgricultureIndividual-only state (“A pesticide license is issued to an individual, not a business”): no company license exists. Accela business-name search for “Insight Pest Solutions” returned no licensee; the applicators behind the Missoula/Kalispell office were not identified.	Not shown	Individual-only; no record found by business name	Not shown	¹⁰³
North Dakota	North Dakota Secretary of State (FirstStop)Business registration — Insight Pest Solutions Bismarck LLC, foreign LLC formed in Utah (principal address Orem, Utah), initial filing 03/19/2026. Operator of the Bismarck listing; not this company. ND certifies individual applicators only.	0007450139	Active, Good Standing	AR due 11/15/2027	¹⁰⁴
South Dakota	South Dakota Department of Agriculture and Natural ResourcesIndividual-only state. The DANR commercial applicator roster (Company = “Insight”) lists applicators under “Insight Pest Solutions Sioux Falls LLC” and “Insight Pest Solutions Rapid City LLC” (and “Insight Pest Solutions Sioux City LLC”), e.g. 1031303 Hurley (Tea) and 1029382 Dobbs (Box Elder), licenses expiring Mar 31 2028. These are other Insight-brand operators, not this company.	Not shown	Individual licenses current on the roster	Not shown	¹⁰⁵
Oklahoma	Oklahoma Department of Agriculture, Food and Forestry (ODAFF)Pesticide License — INSIGHT PEST SOLUTIONS, Edmond Oklahoma 73012 (the only Insight pest license in AGLook). Belongs to the Edmond, Oklahoma Insight operator (BBB file owner Joseph Hawes), not this company.	9299	Expired (expiration 12/31/22)	December 31, 2022	¹⁰⁶

Orkin 171 records (Washington 5, Oregon 8, Idaho 5, Texas 44, California 48, Louisiana 12, Colorado 9, Oklahoma 8, Kansas 5, Iowa 6, Missouri 8, Minnesota 2, Utah 1, Nevada 3, Arizona 3, Arkansas 2, New Mexico 1, North Dakota 1)

Licenses and registrations for Orkin
State	Authority and type	Number	Status	Expires	Source
Washington	Washington State Department of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (company: Orkin Exterminating Company, Tacoma; branches Wilsonville Oregon, Vancouver, Everett, Bellingham, Surety Pest Control Oak Harbor)	111368	Renewed	12/31/2026	²⁰⁶
Washington	Washington State Department of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (company: Orkin Exterminating Company, Spokane Valley)	75413	Renewed	12/31/2026	²⁰⁷
Washington	Washington State Department of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (company: Orkin Exterminating Company, Pasco; DBA Crazy Frog Pest Control)	79879	Expired	12/31/2025	²⁰⁸
Washington	Washington State Department of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (company: Orkin Pest Control, Kent; DBAs Acurid Commercial Services, Rollins Inc; branch Orkin Inc Clackamas Oregon)	81458	Renewed	12/31/2026	²⁰⁹
Washington	Washington State Department of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (company: PNWPestSolutions LLC DBA Orkin Pest Control, Hayden Idaho)	92642	Expired	12/31/2025	²¹⁰
Oregon	Oregon Department of Agriculture (ODA) Pesticide LicensingCommercial Pesticide Operator (ORKIN EXTERMINATING INC, DBA ORKIN EXTERMINATING INC)	AG-L0001318CPO	Active	31-DEC-26	²¹¹

See all 171 licenses and registrations

Legal and regulatory record

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Insight Pest Solutions 10 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

October 28, 2026 · Complaint summaryUsed in complaint record
BBB Serving New Mexico and Southwest Colorado
BBB Albuquerque file (Insight Pest Control SW, LLC): 0 complaints, 0 reviews, A, accredited since 10/15/2026. BBB Rio Rancho file: 0 complaints, 0 reviews, A+.^{74, 77}
October 28, 2026 · Complaint summaryUsed in complaint record
BBB of El Paso
BBB El Paso headquarters file (Insight Pest Control El Paso LLC; Las Cruces, New Mexico branch): 0 complaints, 0 reviews, A-, accredited since 9/1/2026.⁸⁰
October 28, 2026 · Complaint summaryUsed in complaint record
BBB, Mountain West & Pacific Southwest
BBB Yuma file (Insight Pest Control Vegas LLC): 0 complaints, 0 reviews, A-, accredited since 8/31/2026.⁸³
October 11, 2026 · Complaint summaryUsed in complaint record
BBB Great West + Pacific
BBB headquarters profile (Federal Way) lists 35 complaints in the last 3 years and 16 in the last 12 months; most concern contract terms/cancellation fees from door-to-door or phone sales, and billing after cancellation. The company responded to all complaints read.⁸
October 5, 2026 · LawsuitShown only
W.D. Wash. (federal)
Federal civil case Madden-Jones v. Insight Pest Solutions WA LLC, No. 2:26-cv-03771, filed Oct. 5, 2026 in the U.S. District Court for the Western District of Washington. The docket lists a complaint (Oct. 5, 2026) and a summons issued and a Case/IFP deficiency letter (both Oct. 6, 2026). The complaint text is not publicly viewable on CourtListener, so the nature of the claims is unknown.¹⁰⁷
June 1, 2026 · EnforcementShown only
Arizona Department of Agriculture, Office of Pest Management
Citation, case 101259 (adjudicated 06/01/2026): AZDA found that Insight Pest Control Vegas, LLC engaged in the business of pest management in Yuma without an OPM business license or registered qualifying party (A.R.S. § 3-3624(A)(1) and (2)). The complaint (02/09/2026) came from an industry member whom an Insight representative solicited at his home; the QP told the inspector the company began operating in Yuma in January 2026 and believed it was covered by an existing license because “Insight operates as a franchise across multiple states”. A business license (10671) was issued 04/02/2026. The published 4-page scan is incomplete: page 1 ends and pages 2 and 4 begin mid-sentence, page 3 holds only the director’s signature (6-1-2026), and page 4 is the hearing-rights notice (“the above citation and order shall be deemed final”). The order and any penalty section are not in the scan, so whether a civil penalty was imposed is unknown. The complaint-search row lists license number 0 (no license at the time).^{5, 110}
March 16, 2026 · Complaint summaryUsed in sales and contract fairness
BBB (location redacted)
BBB complaint: a homeowner said company door knockers kept knocking despite a ‘do not knock’ / no-solicitation sign and asked to be placed on a no-knock list; company took the address for the area manager; marked Resolved.⁸
August 22, 2025 · Complaint summaryUsed in sales and contract fairness
BBB (location redacted)
BBB complaint alleging a man on a segway claiming to work for the company solicited on private property and in no-soliciting areas; complainant said local police had been informed. Company said it had no other complaints or police contact and passed it to management.¹⁰
October 11, 2024 · PermitShown only
Washington Dept. of Labor & Industries
Washington L&I construction contractor registration INSIGPS821PC for Insight Pest Solutions WA LLC shows status EXPIRED (expiration October 11, 2024). Not a pesticide license; relevant only if the company performs construction-type work (e.g., crawlspace/insulation) under this entity. An affiliated entity, Rodent Guard Pest Control LLC, holds an ACTIVE registration.⁹⁶
February 9, 2024 · EnforcementShown only
Maine Board of Pesticides Control (Maine; not Pacific Northwest)
Maine Board of Pesticides Control consent agreement with Insight Pest Solutions Maine, LLC (Falmouth, Maine) over commercial pesticide applications made in 2022 by applicators not properly licensed: the board’s summary counts 1,000 violations (95 applications by applicators neither certified nor licensed, 905 by applicators certified but not licensed with the company). The board approved the consent agreement unanimously at its Feb. 9, 2024 meeting (draft minutes); $40,000 of the penalty was waived unless another violation occurs within five years. The total penalty amount is in a scanned attachment that was not readable. SCOPE: a separate Insight-brand entity (owner/CEO named as Thomas Flaherty), not the Pacific Northwest operator owned by Matthew and Adrianna Green and not its parent; recorded for brand context only.^{108, 109}

Orkin 38 records

Legal and regulatory score: 7.5/10. Records counted in it: 2 of 38.

November 19, 2025 · SettlementScored: legal record
Superior Court of California (civil enforcement by 12 county District Attorneys incl. Orange, Contra Costa and San Mateo; Orkin Services of California)
The People of the State of California v. Clark Pest Control of Stockton, Inc. et al.: stipulated final judgment and permanent injunction (entered Nov 19, 2025) with Clark Pest Control of Stockton, Orkin Services of California and Crane Pest Control (all Rollins, Inc.). It resolved allegations of unlawful disposal of pesticides and hazardous waste in dumpsters, and of customer records discarded without shredding, found in 2021-2022 audits of 40 dumpsters at 22 Clark and Orkin facilities. Total $3,150,000 ($2,017,000 civil penalties; $400,000 supplemental environmental projects; $400,000 compliance-measure credit; $333,000 investigative costs), shared among the three companies. The DA said the companies cooperated.^{244, 245, 246}
April 18, 2022 · SettlementScored: legal record
U.S. Securities and Exchange Commission (national; parent Rollins Inc.)
Rollins Inc., Orkin’s parent, agreed to pay an $8 million civil penalty, without admitting or denying the findings, to settle SEC charges that it made unsupported reductions to accounting reserves in Q1 2016 and Q2 2017 to round up reported EPS to meet analyst estimates. Its then-CFO paid $100,000. This concerns financial reporting, not pest-control service.²⁴³
October 28, 2026 · Complaint summaryShown only
Colorado Department of Agriculture pesticide enforcement (Colorado)
No Orkin, Rollins or Orkin-franchise entry appears in the Colorado Department of Agriculture’s published tables of finalized pesticide enforcement actions for state fiscal years 2022, 2024 and 2025 (July 2021 to June 2025, as rendered). The SFY 2023 link on the enforcement page returned “not found”.^{267, 268, 269}
October 28, 2026 · Complaint summaryShown only
Arizona Office of Pest Management adjudicated complaints (Arizona)
The Arizona Office of Pest Management shows no adjudicated complaints in the last 3 years for Orkin’s business license 4029 (Phoenix, with the Gilbert, Peoria, Phoenix and Scottsdale branch offices) or license 10479 (Tucson).^{230, 231}
October 19, 2026 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (Texas)
TDA warning (no penalty), case 00049517, against ORKIN LLC (Travis County license: Austin): INCOMPLETE/INCORRECT USE RECORDS; date final October 19, 2026. A warning with no penalty is recorded, not scored.²⁶¹
October 16, 2026 · Complaint summaryShown only
Missouri Attorney General (Missouri)
KY3 reports that the Missouri Attorney General’s Office opened an investigation after a Springfield woman said an Orkin technician pressured her into signing a pest-control contract costing more than $21,000. The Attorney General said her office has received several complaints about the Orkin branch in Springfield and that the case is in mediation; Orkin says it is working with the customer to resolve the issue. Pending: no settlement or order yet, so not scored.²⁶³
October 11, 2026 · Complaint summaryShown only
Washington (WSDA pesticide enforcement)
No action naming Orkin, Rollins, Surety Pest Control, Crazy Frog Pest Control, Acurid, Sawyer or PNWPestSolutions appears in WSDA’s published pesticide enforcement action lists for 2019 through Q3 2026.²⁵⁴
October 11, 2026 · Complaint summaryShown only
Idaho (BBB Great West + Pacific; Orkin Idaho / Sawyer, Inc.)
The BBB profile for Orkin Idaho (Garden City) shows 0 complaints and 0 reviews.²⁵⁵
June 17, 2026 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (Texas)
TDA administrative penalty, case 00049084, against ORKIN LLC (Ector County license: Odessa branch): “OPERATING WITHOUT A LICENSE”; penalty $1,000.00; date final June 17, 2026. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶¹
June 10, 2026 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (Texas)
TDA warning (no penalty), case 00049353, against ORKIN LLC (Harris County “ORKIN LLC #877” license: Houston branch #877): TERMITE DISCLOSURE DOCUMENT VIOLATIONS; date final June 10, 2026. A warning with no penalty is recorded, not scored.²⁶¹
June 2026 · LawsuitShown only
Louisiana, Orleans Parish Civil District Court (private suit)
The owners of Fat River Farm, an organic garden in New Orleans’ Lower 9th Ward, won a jury verdict against Orkin LLC after an Orkin technician who had gone to the wrong address fogged their crops with a broad-spectrum pesticide in April 2022. The Lens reports a $332,300 judgment and that Orkin says the ruling is wrong and intends to appeal. Private suit, not final: shown, not scored.²⁶²
April 15, 2026 · EnforcementShown only
U.S. Federal Trade Commission (national; parent Rollins, Inc.)
The FTC issued an administrative complaint (April 15, 2026) and, after public comment, finalized a consent order (June 22, 2026; Commission vote 2-0) requiring Rollins, Inc. (Orkin’s parent) to stop enforcing noncompete agreements against more than 18,000 employees nationwide and to notify current and former workers. The complaint alleged the agreements typically barred pest-control work for two years within 75 miles of any Rollins location. A resolved government order against the parent about employment agreements, not consumer sales.^{264, 265, 266}
February 12, 2026 · Complaint summaryShown only
national (Rollins 10-K)
The parent’s 2025 10-K says it faces routine claims, including representative or class wage-and-hour claims, California PAGA claims, and claims that services did not work. No specific Orkin matter is named as material.⁴
January 16, 2026 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (Texas)
TDA warning (no penalty), case 00048983, against ORKIN LLC (Tarrant County “ORKIN COMMERCIAL SERVICES” license): FAILURE TO COMPLY WITH TRAINING OR SUPERVISION REQUIREMENTS; date final January 16, 2026. A warning with no penalty is recorded, not scored.²⁶¹
December 4, 2025 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (Texas)
TDA warning (no penalty), case 00047921, against ORKIN LLC (Ector County license: Odessa branch): OPERATING WITHOUT A BUSINESS LICENSE and OPERATING WITHOUT A BUSINESS LICENSE; date final December 4, 2025. A warning with no penalty is recorded, not scored.²⁶¹
October 27, 2025 · EnforcementShown only
Solano County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-48-2025-070 (SCP), against “ORKIN PEST CONTROL (5237)” (SPCB branch office BR 5237); incident date October 27, 2025; code section(s) 3CCR 6738; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
October 1, 2025 · EnforcementShown only
Orange County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-30-2026-072 (SCP), against “ORKIN EXTERMINATING COMPANY #802” (SPCB branch office BR 5681); incident date October 1, 2025; code section(s) FAC 12973; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
September 23, 2025 · EnforcementShown only
Solano County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-48-2025-068 (SCP), against “ORKIN PEST CONTROL (5257)” (SPCB branch office BR 5257); incident date September 23, 2025; code section(s) 3CCR 6738; 3CCR 6678; fine $500. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
September 3, 2025 · EnforcementShown only
Orange County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-30-2026-068 (SCP), against “ORKIN PEST CONTROL STRUCTURAL REGISTRAION for Main and Branches” (SPCB company registration PR 6199: Orkin’s main registration, “for Main and Branches”); incident date September 3, 2025; code section(s) FAC 12978.7; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
July 24, 2025 · EnforcementShown only
Solano County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-48-2025-046 (SCP), against “ORKIN PEST CONTROL (5257)” (SPCB branch office BR 5257); incident date July 24, 2025; code section(s) 3CCR 6678; 16CCR 1983; 3CCR 6738; fine $750. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
July 23, 2025 · EnforcementShown only
Sacramento County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-34-2026-004 (ACP), against “Orkin Pest Control (BR5640) Stockton” (SPCB branch office BR 5640); incident date July 23, 2025; code section(s) 3CCR 6726; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
July 10, 2025 · LawsuitShown only
U.S. District Court, N.D. Georgia (1:25-cv-03819), FLSA 29 U.S.C. 216(b) action
Charles v. Orkin, LLC: FLSA minimum-wage/overtime suit filed July 10, 2025 against Orkin, LLC and Rollins, Inc.; 30 other individuals filed consents to join. On the defendants’ consent motion, the court on Aug. 28, 2025 stayed proceedings through Dec. 1, 2025 and administratively closed the case, stating the closure is not a dismissal. The order says that if no request to reopen is made by Dec. 8, 2025, the case will be considered dismissed with prejudice. The docket shows no later entries; no settlement or outcome is shown.²⁴⁷
July 8, 2025 · EnforcementShown only
San Diego County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-37-2025-134 (SCP), against “ORKIN PEST CONTROL” (SPCB branch office BR 5260); incident date July 8, 2025; code section(s) 3CCR 6738; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
May 5, 2025 · EnforcementShown only
Orange County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-30-2026-032 (SCP), against “ORKIN PEST CONTROL #724” (SPCB branch office BR 5249); incident date May 5, 2025; code section(s) 3CCR 6726; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
February 26, 2025 · EnforcementUsed in licensing and compliance
Orange County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-30-2026-019 (SCP), against “ORKIN PEST CONTROL #724” (SPCB branch office BR 5249); incident date February 26, 2025; code section(s) 3CCR 6726; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
January 22, 2025 · EnforcementUsed in licensing and compliance
San Bernardino County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-36-2025-031 (SCP), against “ORKIN PEST CONTROL” (SPCB branch office BR 5530); incident date January 22, 2025; code section(s) 3CCR 6678; 16CCR 1983(c); fine $500. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
December 10, 2024 · EnforcementShown only
San Bernardino County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-36-2025-030 (SCP), against “ORKIN PEST CONTROL” (PCB 45953: a DPR license number not matched to Orkin’s SPCB records); incident date December 10, 2024; code section(s) 3CCR 6726; 3CCR 6738; fine $500. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
November 5, 2024 · EnforcementUsed in licensing and compliance
San Diego County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-37-2025-017 (SCP), against “ORKIN PEST CONTROL” (SPCB branch office BR 5745); incident date November 5, 2024; code section(s) FAC 12978.7(d); fine $350. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
September 23, 2024 · EnforcementUsed in licensing and compliance
Kern County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-15-2025-028 (SCP), against “ORKIN PEST CONTROL - VISALIA” (SPCB branch office BR 5636); incident date September 23, 2024; code section(s) 3CCR 6726; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.²⁶⁰
May 2024 · EnforcementShown only
Maine Board of Pesticides Control (Orkin, LLC DBA Mainely Ticks, Wells, Maine)
Proposed administrative consent agreement summary (file dated May 2024): the staff summary counts 461 violations: pesticide applications in 2021 and 2022 by two company applicators who were certified but not licensed with the company, plus seven label violations for spraying in rain in Sanford, Maine, in April 2022. The summary says the employees were removed and that staff negotiated the settlement with Orkin and Rollins management with guidance from the Attorney General’s office. The penalty amount is not in the summary, and the board’s final acceptance was not confirmed.²⁵⁹
July 31, 2019 · LawsuitUsed in sales and contract fairness
Mississippi (arbitration; Biloxi)
An arbitrator ordered Orkin to pay a Biloxi couple more than $1.9 million, finding fraud by withholding material facts in a transferred termite contract that did not cover Formosan termites.²⁴⁸
May 2016 · EnforcementShown only
Maine Board of Pesticides Control (Orkin Exterminating Company Inc., Portland, Maine branch)
Proposed administrative consent agreement in a May 2016 board-meeting packet: in October 2015 an Orkin applicator treated a non-customer’s home in Sweden, Maine, by mistake, without the owner’s authorization and without positively identifying the treatment site. Orkin acknowledged treating the wrong property. The proposed penalty is $1,000. The document is unsigned; the board’s final acceptance was not confirmed.²⁵⁸
May 27, 2014 · LawsuitShown only
U.S. District Court, E.D. Washington (4:14-cv-05065)
Orkin, LLC v. Malek: Orkin sued a defendant for breach of contract in Washington. The case ended Nov. 13, 2014 with a stipulated final injunction and dismissal with prejudice. The complaint was not read.²⁵¹
August 9, 2013 · LawsuitShown only
U.S. District Court, W.D. Washington (3:13-cv-05683)
Griswold v. Orkin, LLC: employment civil-rights case (nature of suit 442), filed Aug. 9, 2013 and terminated Jan. 15, 2015. Outcome not shown on the docket page.²⁵²
February 19, 2013 · LawsuitShown only
U.S. District Court, W.D. Washington (3:13-cv-05116)
Simon v. Orkin, LLC: employment civil-rights case (nature of suit 442), filed Feb. 19, 2013 and terminated Oct. 21, 2013. Outcome not shown on the docket page.²⁵³
November 18, 2010 · LawsuitShown only
Iowa (federal jury; Bettendorf)
A federal jury ordered Orkin to pay nearly $129,000 for termite damage after finding negligent misrepresentation.²⁵⁰
November 17, 2007 · SettlementShown only
Florida (Tampa)
Orkin paid a $2 million settlement after being accused of letting a Tampa apartment complex become infested by termites.²⁴⁹
December 27, 2001 · SettlementShown only
Multistate attorneys general: New York, Florida, North Carolina, Ohio, Texas and the District of Columbia (no Washington, Oregon or Idaho)
Orkin Exterminating Company settled cases with five states and D.C. over termite-service advertising. The states alleged that Orkin claimed its “Orkin Foam System” would keep termites from returning, which could not be substantiated, and that its ads implied a full warranty it did not offer. The settlement bars unsupported efficacy claims and misstatement of guarantee terms, requires a “limited guarantee” or “limited warranty” disclosure on any advertised guarantee, and lets consumers with disputes under $10,000 use cheaper consumer arbitration. Orkin paid $150,000 for investigation costs.^{256, 257}

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