Western Exterminator vs. Orkin
Western Exterminator ranks #75 of 164 and Orkin ranks #140 of 164 in the West, with Handshake Scores of 7.7 and 6.8 out of 10. Both have locations on file in Washington, Oregon, Idaho, Arizona, California and Nevada. Orkin also has locations in Arkansas, Colorado, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Utah and Wyoming.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
#75 of 164 in the West
Western Exterminator7.7/10Handshake Score · Provisional. #75 of 164 in the West
| Western Exterminator | Orkin | |
|---|---|---|
| Rank | #75 of 164 in the West | #140 of 164 in the West |
| Confidence | Low | Medium |
| Provisional score | Yes | No |
| Door-to-door sales | N/A10, 9 | N/A7, 8, 4, 9 |
| Ownership | SubsidiaryParent: Rentokil Initial plc (operating company Rentokil North America, Inc.); assets acquired 20122, 4, 5, 7, +2 | SubsidiaryParent: Rollins, Inc. (NYSE: ROL)2, 3, 4, 5 |
| Headquarters | Wyomissing, Pennsylvania2, 3 | Atlanta, Georgia3 |
| States on file | Washington, Oregon, Idaho, Arizona, California and Nevada29 locations | Washington, Oregon, Idaho, Arizona, Arkansas, California, Colorado, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Utah and Wyoming177 locations |
| Record verified | October 27, 2026 | October 11, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Western Exterminator | Orkin | |
|---|---|---|
| Customer satisfaction 35% | 8.8 | 8.9 |
| Orkin scores higher on customer satisfaction (8.9 vs. 8.8). | ||
| Complaint record 10% | N/A | N/A |
| Neither company is scored on complaint record. | ||
| Sales and contract fairness 15% | N/A | 5.0 |
| Orkin scores 5.0 on sales and contract fairness; Western Exterminator isn’t scored on it. | ||
| Licensing and compliance 15% | 8.0 | 6.5 |
| Western Exterminator scores higher on licensing and compliance (8.0 vs. 6.5). | ||
| Legal and regulatory record 15% | 8.0 | 7.5 |
| Western Exterminator scores higher on legal and regulatory record (8.0 vs. 7.5). | ||
| Handshake Score | 7.7/10 | 6.8/10 |
| Western Exterminator has the higher Handshake Score (7.7 vs. 6.8). | ||
Western Exterminator had no usable inputs for complaint record and sales and contract fairness, so those factors were left out of its score and its remaining weights were scaled up to 100%.
Orkin had no usable inputs for complaint record, so that factor was left out of its score and its remaining weights were scaled up to 100%.
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Western Exterminator | Orkin | |
|---|---|---|
| Workplace score | 6.0 | 5.0 |
| Western Exterminator has the higher workplace score (6.0 vs. 5.0). | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Western Exterminator | Orkin | |
|---|---|---|
| Google listings in the West | 29 | 147 |
| Google reviews | 14,029 | 173,872 |
| Google average | 4.7 | 4.7 |
Western Exterminator 32 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleRiverside, California | 4.7/5 | 1,019 | View |
| GoogleCarson, California | 4.7/5 | 708 | View |
| GoogleSacramento, California | 4.9/5 | 632 | View |
| GoogleLos Angeles, California | 4.4/5 | 624 | View |
| GooglePleasanton, California | 4.7/5 | 614 | View |
| GoogleVan Nuys, California | 4.7/5 | 601 | View |
| GoogleChino, California | 4.7/5 | 594 | View |
| GoogleThousand Palms, California | 4.8/5 | 535 | View |
| GoogleSan Marcos, California | 4.7/5 | 509 | View |
| GoogleSan Jose, California | 4.6/5 | 456 | View |
| GoogleVentura, California | 4.7/5 | 380 | View |
| GoogleSanta Rosa, California | 4.6/5 | 355 | View |
| GoogleVictorville, California | 4.7/5 | 354 | View |
| GoogleBakersfield, California | 4.7/5 | 325 | View |
| GoogleHayward, California | 4.4/5 | 322 | View |
| GoogleFresno, California | 4.6/5 | 269 | View |
| GoogleAnaheim, California | 4.6/5 | 258 | View |
| GoogleSalinas, California | 4.5/5 | 59 | View |
| GoogleModesto, California | 4.6/5 | 9 | View |
| GoogleEl Monte, California | 1.0/5 | 1 | View |
| GooglePhoenix, Arizona | 4.7/5 | 1,560 | View |
| GoogleTucson, Arizona | 4.8/5 | 604 | View |
| BBBcompany-wide, multi-brand | 1.64/5 | 99 | View |
| Trustpilotcompany-wide | 3.0/5 | 3 | View |
| YelpTucson, Arizona | 3.1/5 | 18 | 40 |
| GoogleVancouver, Washington | 4.7/5 | 1,070 | View |
| GoogleBothell, Washington | 4.7/5 | 454 | View |
| GoogleKent, Washington | 4.8/5 | 233 | View |
| GoogleSpokane Valley, Washington | 4.6/5 | 140 | View |
| GoogleEugene, Oregon | 4.8/5 | 249 | View |
| GoogleMeridian, Idaho | 4.8/5 | 787 | View |
| GoogleReno, Nevada | 4.7/5 | 308 | View |
Orkin 180 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleTacoma, Washington | 4.7/5 | 2,625 | View |
| GoogleWilsonville, Oregon | 4.8/5 | 2,589 | View |
| GoogleBoise, Idaho | 4.9/5 | 2,372 | View |
| GoogleEverett, Washington | 4.8/5 | 2,252 | View |
| GoogleSpokane Valley, Washington | 4.8/5 | 2,136 | View |
| GoogleEugene, Oregon | 4.7/5 | 1,348 | View |
| GooglePasco, Washington | 4.5/5 | 690 | View |
| GoogleBellingham, Washington | 4.8/5 | 516 | View |
| GoogleKent, Washington | 4.6/5 | 404 | View |
| GooglePortland, Oregon | 4.7/5 | 339 | View |
| GoogleKent, Washington | 4.8/5 | 339 | View |
| GoogleChubbuck, Idaho | 4.9/5 | 326 | View |
Better Business Bureau
Western Exterminator. Its BBB profile shows an A+ grade; its complaint count isn’t tied to its West locations.
Orkin. Its BBB profile shows an A+ grade; the complaint counts on file conflict.
| Western Exterminator | Orkin | |
|---|---|---|
| BBB grade | A+2, 48, 49, 50, +4 | A+26, 192, 193, 194, +6 |
| Accredited | No | No |
| Complaints, last 3 years | 276 on its main profile; not tied to its West locations | Conflicting counts on file (each profile’s is listed below) |
| BBB customer reviews | 1.64/5 average from 99 reviews | No reviews |
| Profile scope | parent, multi-brand: every Western Exterminator BBB profile checked (Anaheim California, Phoenix Arizona) shows the Rentokil North America, Inc. HQ totals | Not attributable to Pacific Northwest corporate branches: Orkin’s national Atlanta, Georgia HQ BBB profile (Rollins/Orkin, 1,241 complaints in 3 years) is company-wide without a state breakdown, while the Garden City, Idaho profile (Sawyer, Inc. franchisee) covers only three Idaho branches and excludes all Washington and Oregon corporate locations. |
| Retrieved | October 27, 2026 | October 11, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Western Exterminator 7 terms
Residential plans are PestFree365 (25 covered pests) and PestFree365+ (39 pests), sold as year-round plans with regular scheduled treatments; a new plan requires purchasing a PestFree365 or PestFree365+ agreement and autopay.11
The company calls PestFree365+ its annual program. The agreement itself (term, renewal, cancellation, dispute terms) is not published on the website.12
Re-Treat Guarantee: covered pests between scheduled visits are re-treated at no extra cost.11
A curative upcharge applies if certain pests (bees, wasps, fleas, cockroaches, mice, rats and others) are present at the initial inspection.11
One-time treatment option with a 30-day guarantee.11
Payment is monthly.11
Third-party estimate (This Old House review, not the company): PestFree365 costs roughly $800 a year for a 2,000 sq ft home.13
Orkin 11 terms
Orkin does not publish prices; cost is quoted locally.3
Residential guarantee: free re-service between scheduled treatments and a money-back guarantee (company terms).10
The About page describes the residential money-back guarantee as 30 days.3
Orkin says its commercial ‘Triple Guarantee’ includes a 2-hour response/24-hour on-site guarantee, reimbursement of regulatory fines caused solely by pests, and three 60-day complimentary-service guarantees (company terms).10
Introductory promotion shown on the homepage: $50 off the first recurring service.6
Rollins (parent) says its pest and termite services are performed under contracts that specify pricing.4
Customer report (Eugene, Oregon Google review): a 30-day cancellation notice is required.11
Customer report (Everett, Washington Google review): about a 40% price increase within a year, attributed to a contract price-increase clause.12
Customer report (Kent, Washington Google review): a one-time wasp treatment came with a 30-day warranty.13
Orkin’s official cancellation policy states that standard recurring residential pest control plans require a 12-month initial agreement, that customers must call 877-819-5061 or their local branch to cancel (no online self-service cancellation), and that canceling before the initial 12-month term ends requires paying the remaining balance under the service agreement.14
Orkin’s standard residential service agreement (form AG1218) includes a mandatory binding arbitration clause and class-action waiver.15
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Western Exterminator 4 records (Arizona 3, California 1)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Arizona | Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov)Pest management business license | 10159 | Active | Not shown | 55, 56 |
| Arizona | Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov)Pest management business license (registered branch offices) | 4008 | Active | May 31, 2028 | 57, 58 |
| Arizona | Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov)Pest management business license | 9123 | Expired | May 31, 2025 | 59, 60 |
| California | Structural Pest Control Board (Department of Consumer Affairs)Company Registration (Fumigation-Pest & Termite Control; SPCB Branches 1, 2 and 3) | 6639 | Active | December 31, 2035 | 48, 61, 62 |
Orkin 171 records (Washington 5, Oregon 8, Idaho 5, Texas 44, California 48, Louisiana 12, Colorado 9, Oklahoma 8, Kansas 5, Iowa 6, Missouri 8, Minnesota 2, Utah 1, Nevada 3, Arizona 3, Arkansas 2, New Mexico 1, North Dakota 1)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Washington | Washington State Department of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (company: Orkin Exterminating Company, Tacoma; branches Wilsonville Oregon, Vancouver, Everett, Bellingham, Surety Pest Control Oak Harbor) | 111368 | Renewed | 12/31/2026 | 206 |
| Washington | Washington State Department of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (company: Orkin Exterminating Company, Spokane Valley) | 75413 | Renewed | 12/31/2026 | 207 |
| Washington | Washington State Department of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (company: Orkin Exterminating Company, Pasco; DBA Crazy Frog Pest Control) | 79879 | Expired | 12/31/2025 | 208 |
| Washington | Washington State Department of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (company: Orkin Pest Control, Kent; DBAs Acurid Commercial Services, Rollins Inc; branch Orkin Inc Clackamas Oregon) | 81458 | Renewed | 12/31/2026 | 209 |
| Washington | Washington State Department of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (company: PNWPestSolutions LLC DBA Orkin Pest Control, Hayden Idaho) | 92642 | Expired | 12/31/2025 | 210 |
| Oregon | Oregon Department of Agriculture (ODA) Pesticide LicensingCommercial Pesticide Operator (ORKIN EXTERMINATING INC, DBA ORKIN EXTERMINATING INC) | AG-L0001318CPO | Active | 31-DEC-26 | 211 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Western Exterminator 18 records
Legal and regulatory score: 8.0/10. Records counted in it: 1 of 18.
September 4, 2026 · SettlementScored: legal record
California (Alameda County DA with 28 other California DAs and the Los Angeles City Attorney)
$3.15 million civil settlement between 29 California District Attorneys plus the Los Angeles City Attorney and Terminix International Inc. and Rentokil North America, Inc. (collectively “Terminix” in the release), resolving the prosecutors’ findings of unlawfully disposed pesticides and hazardous waste at the companies’ facilities statewide (investigated 2021-2024) and of improper management and disposal of customers’ private records. The release says the companies operate 5 Alameda County locations “under the names Western Exterminator Company and Terminix” in Hayward, Pleasanton and Union City; it does not say which facilities had violations or under which name. Western Exterminator Company holds SPCB branch offices in Hayward (BR 5322) and Pleasanton (BR 5326). The release says the company was cooperative and agreed to enhance its policies. Alameda County receives $160,000. Resolved.63
October 27, 2026 · Complaint summaryUsed in complaint record
BBB (Rentokil North America, Inc. HQ profile, mirrored on Western Exterminator California and Arizona profiles)
276 complaints in 3 years and 68 in 12 months on the parent’s multi-brand HQ record; grade A+, not accredited. See bbb.49
October 27, 2026 · Complaint summaryShown only
Violation Tracker (Good Jobs First) search
A search for company names starting “Rentokil North America” returns 6 records: 3 wage-and-hour (US DOL WHD; 2016 $54,036 and $5,537; 2024 $9,288) and 3 OSHA (2018 $8,731; 2021 $5,852; 2025 $21,450). Only the 2025 OSHA record is in California (row above); the detail links of the others carry Alabama, Florida, New Hampshire and Pennsylvania prefixes. A search for “Western Exterminator” returns only the 2011 OSHA record.66, 67
March 26, 2026 · EnforcementShown only
Solano County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, Solano County: NOPA EA-48-2026-010 against “WESTERN EXTERMINATOR CO - SANTA ROSA BRANCH”; structural (SCP); incident date March 26, 2026; code section 3CCR 6726 ($250); final fine $250. Minor administrative penalty.70
October 10, 2025 · EnforcementShown only
Orange County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, Orange County: NOPA EA-30-2026-075 against “WESTERN EXTERMINATOR CO 39003”; structural (SCP); incident date October 10, 2025; code section 16CCR 1970.42 ($250); final fine $250. Minor administrative penalty.70
September 24, 2025 · EnforcementShown only
Marin County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, Marin County: NOPA EA-21-2026-005 against “WESTERN EXTERMINATOR CO”; structural (SCP); incident date September 24, 2025; code section 16CCR 1983 ($625); final fine $625. Minor administrative penalty.70
September 23, 2025 · EnforcementShown only
US OSHA (federal), Grass Valley, California facility
OSHA civil penalty of $21,450 (“Serious”) against Rentokil North America, Inc. at 15088 Lorie Drive, Grass Valley, California (pest-control NAICS). Rentokil North America runs both Western Exterminator and Terminix in California, and the brand at this facility is not identified (Google Maps shows only a building at the address; it is not a Western branch on the company site). Not attributed to Western Exterminator. Source: Violation Tracker.65
August 19, 2025 · EnforcementShown only
Los Angeles County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, Los Angeles County: NOPA EA-19-2025-208 against “Western Exterminator Company - Los Angeles (BR5316)”; agricultural (ACP); incident date August 19, 2025; code sections 3CCR 6627(a) ($50), FAC 11732 ($150), 3CCR 6412(a) ($300); final fines total $500. Minor administrative penalty.70
August 13, 2025 · EnforcementShown only
Orange County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, Orange County: NOPA EA-30-2026-047 against “WESTERN EXTERMINATOR CO 39003”; structural (SCP); incident date August 13, 2025; code section 3CCR 6738 ($850); final fine $850. Minor administrative penalty.70
February 6, 2025 · EnforcementShown only
San Diego County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-042 against “WESTERN EXTERMINATOR COMPANY”; structural (SCP); incident date February 6, 2025; code section FAC 15204 ($250); final fine $250. Minor administrative penalty.70
January 2, 2025 · EnforcementShown only
San Bernardino County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, San Bernardino County: NOPA EA-36-2025-087 against “WESTERN EXTERMINATOR COMPANY”; agricultural (ACP); incident date January 2, 2025; code section 3CCR 6738.1(a) ($375); final fine $375. Minor administrative penalty.70
December 29, 2024 · EnforcementUsed in licensing and compliance
Kern County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, Kern County: NOPA EA-15-2025-030 against “WESTERN EXTERMINATOR CO- NON-AG”; structural (SCP); incident date December 29, 2024; code section 3CCR 6678 ($250); final fine $250. Minor administrative penalty.70
October 15, 2024 · EnforcementUsed in licensing and compliance
Contra Costa County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, Contra Costa County: NOPA EA-07-2024-019 against “WESTERN EXTERMINATOR”; structural (SCP); incident date October 15, 2024; code sections 3CCR 6684 ($400), 16CCR 1983 ($400); final fines total $800. Minor administrative penalty.70
September 27, 2024 · EnforcementUsed in licensing and compliance
San Diego County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2025-012 against “WESTERN EXTERMINATOR COMPANY”; agricultural (ACP); incident date September 27, 2024; code sections 3CCR 6724(b-e) ($250), FAC 11701.5 ($250), FAC 11732 ($250); final fines total $750. Minor administrative penalty.70
September 23, 2024 · EnforcementUsed in licensing and compliance
Orange County Agricultural Commissioner (California); DPR county civil-penalty list
County agricultural commissioner civil penalty, Orange County: NOPA EA-30-2026-063 against “WESTERN EXTERMINATOR CO 39003”; structural (SCP); incident date September 23, 2024; code section 16CCR 1983 ($850); final fine $850. Minor administrative penalty.70
January 19, 2016 · LawsuitShown only
California Court of Appeal, Second District, Div. 7 (B260964); Los Angeles Superior Court SC121539
Daniels v. Western Exterminator Company et al. (defendants also include Post-Sale Corporation and Rentokil Initial): the appeals court reversed a demurrer ruling for Western and sent the case back to the trial court (unpublished opinion, 01/19/2016). The subject of the complaint is not stated on the docket page and the final outcome was not found. Private suit.69
January 13, 2012 · LawsuitShown only
California Court of Appeal, Fourth District, Div. 3 (G045765); Orange County Superior Court 30-2010-00433901
Edwards v. Western Exterminator Company: Western appealed an order denying it leave to file an amended petition to compel arbitration; the appeal was dismissed as taken from a nonappealable order (01/13/2012). The California AG Consumer Law Section is listed as an interested party. The underlying claims are not stated on the docket page. Private suit; outcome of the trial-court case not found. Over 10 years old.68
March 6, 2011 · EnforcementShown only
US OSHA (federal), Laguna Niguel, California facility
OSHA civil penalty of $18,750 against Western Exterminator Co. (violation type “Serious”), facility 30482 N Hampton, Laguna Niguel, California, pre-dating the Rentokil purchase. Source is Violation Tracker (Good Jobs First), a secondary database built from OSHA data; OSHA’s own establishment search was blocked by a human-verification check. Over 10 years old.64
Orkin 38 records
Legal and regulatory score: 7.5/10. Records counted in it: 2 of 38.
November 19, 2025 · SettlementScored: legal record
Superior Court of California (civil enforcement by 12 county District Attorneys incl. Orange, Contra Costa and San Mateo; Orkin Services of California)
The People of the State of California v. Clark Pest Control of Stockton, Inc. et al.: stipulated final judgment and permanent injunction (entered Nov 19, 2025) with Clark Pest Control of Stockton, Orkin Services of California and Crane Pest Control (all Rollins, Inc.). It resolved allegations of unlawful disposal of pesticides and hazardous waste in dumpsters, and of customer records discarded without shredding, found in 2021-2022 audits of 40 dumpsters at 22 Clark and Orkin facilities. Total $3,150,000 ($2,017,000 civil penalties; $400,000 supplemental environmental projects; $400,000 compliance-measure credit; $333,000 investigative costs), shared among the three companies. The DA said the companies cooperated.244, 245, 246
April 18, 2022 · SettlementScored: legal record
U.S. Securities and Exchange Commission (national; parent Rollins Inc.)
Rollins Inc., Orkin’s parent, agreed to pay an $8 million civil penalty, without admitting or denying the findings, to settle SEC charges that it made unsupported reductions to accounting reserves in Q1 2016 and Q2 2017 to round up reported EPS to meet analyst estimates. Its then-CFO paid $100,000. This concerns financial reporting, not pest-control service.243
October 28, 2026 · Complaint summaryShown only
Colorado Department of Agriculture pesticide enforcement (Colorado)
No Orkin, Rollins or Orkin-franchise entry appears in the Colorado Department of Agriculture’s published tables of finalized pesticide enforcement actions for state fiscal years 2022, 2024 and 2025 (July 2021 to June 2025, as rendered). The SFY 2023 link on the enforcement page returned “not found”.267, 268, 269
October 28, 2026 · Complaint summaryShown only
Arizona Office of Pest Management adjudicated complaints (Arizona)
The Arizona Office of Pest Management shows no adjudicated complaints in the last 3 years for Orkin’s business license 4029 (Phoenix, with the Gilbert, Peoria, Phoenix and Scottsdale branch offices) or license 10479 (Tucson).230, 231
October 19, 2026 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (Texas)
TDA warning (no penalty), case 00049517, against ORKIN LLC (Travis County license: Austin): INCOMPLETE/INCORRECT USE RECORDS; date final October 19, 2026. A warning with no penalty is recorded, not scored.261
October 16, 2026 · Complaint summaryShown only
Missouri Attorney General (Missouri)
KY3 reports that the Missouri Attorney General’s Office opened an investigation after a Springfield woman said an Orkin technician pressured her into signing a pest-control contract costing more than $21,000. The Attorney General said her office has received several complaints about the Orkin branch in Springfield and that the case is in mediation; Orkin says it is working with the customer to resolve the issue. Pending: no settlement or order yet, so not scored.263
October 11, 2026 · Complaint summaryShown only
Washington (WSDA pesticide enforcement)
No action naming Orkin, Rollins, Surety Pest Control, Crazy Frog Pest Control, Acurid, Sawyer or PNWPestSolutions appears in WSDA’s published pesticide enforcement action lists for 2019 through Q3 2026.254
October 11, 2026 · Complaint summaryShown only
Idaho (BBB Great West + Pacific; Orkin Idaho / Sawyer, Inc.)
The BBB profile for Orkin Idaho (Garden City) shows 0 complaints and 0 reviews.255
June 17, 2026 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (Texas)
TDA administrative penalty, case 00049084, against ORKIN LLC (Ector County license: Odessa branch): “OPERATING WITHOUT A LICENSE”; penalty $1,000.00; date final June 17, 2026. Under $5,000 with no settlement or judgment: a minor administrative penalty.261
June 10, 2026 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (Texas)
TDA warning (no penalty), case 00049353, against ORKIN LLC (Harris County “ORKIN LLC #877” license: Houston branch #877): TERMITE DISCLOSURE DOCUMENT VIOLATIONS; date final June 10, 2026. A warning with no penalty is recorded, not scored.261
June 2026 · LawsuitShown only
Louisiana, Orleans Parish Civil District Court (private suit)
The owners of Fat River Farm, an organic garden in New Orleans’ Lower 9th Ward, won a jury verdict against Orkin LLC after an Orkin technician who had gone to the wrong address fogged their crops with a broad-spectrum pesticide in April 2022. The Lens reports a $332,300 judgment and that Orkin says the ruling is wrong and intends to appeal. Private suit, not final: shown, not scored.262
April 15, 2026 · EnforcementShown only
U.S. Federal Trade Commission (national; parent Rollins, Inc.)
The FTC issued an administrative complaint (April 15, 2026) and, after public comment, finalized a consent order (June 22, 2026; Commission vote 2-0) requiring Rollins, Inc. (Orkin’s parent) to stop enforcing noncompete agreements against more than 18,000 employees nationwide and to notify current and former workers. The complaint alleged the agreements typically barred pest-control work for two years within 75 miles of any Rollins location. A resolved government order against the parent about employment agreements, not consumer sales.264, 265, 266
February 12, 2026 · Complaint summaryShown only
national (Rollins 10-K)
The parent’s 2025 10-K says it faces routine claims, including representative or class wage-and-hour claims, California PAGA claims, and claims that services did not work. No specific Orkin matter is named as material.4
January 16, 2026 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (Texas)
TDA warning (no penalty), case 00048983, against ORKIN LLC (Tarrant County “ORKIN COMMERCIAL SERVICES” license): FAILURE TO COMPLY WITH TRAINING OR SUPERVISION REQUIREMENTS; date final January 16, 2026. A warning with no penalty is recorded, not scored.261
December 4, 2025 · EnforcementShown only
Texas Department of Agriculture, Structural Pest Control Service (Texas)
TDA warning (no penalty), case 00047921, against ORKIN LLC (Ector County license: Odessa branch): OPERATING WITHOUT A BUSINESS LICENSE and OPERATING WITHOUT A BUSINESS LICENSE; date final December 4, 2025. A warning with no penalty is recorded, not scored.261
October 27, 2025 · EnforcementShown only
Solano County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-48-2025-070 (SCP), against “ORKIN PEST CONTROL (5237)” (SPCB branch office BR 5237); incident date October 27, 2025; code section(s) 3CCR 6738; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
October 1, 2025 · EnforcementShown only
Orange County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-30-2026-072 (SCP), against “ORKIN EXTERMINATING COMPANY #802” (SPCB branch office BR 5681); incident date October 1, 2025; code section(s) FAC 12973; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
September 23, 2025 · EnforcementShown only
Solano County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-48-2025-068 (SCP), against “ORKIN PEST CONTROL (5257)” (SPCB branch office BR 5257); incident date September 23, 2025; code section(s) 3CCR 6738; 3CCR 6678; fine $500. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
September 3, 2025 · EnforcementShown only
Orange County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-30-2026-068 (SCP), against “ORKIN PEST CONTROL STRUCTURAL REGISTRAION for Main and Branches” (SPCB company registration PR 6199: Orkin’s main registration, “for Main and Branches”); incident date September 3, 2025; code section(s) FAC 12978.7; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
July 24, 2025 · EnforcementShown only
Solano County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-48-2025-046 (SCP), against “ORKIN PEST CONTROL (5257)” (SPCB branch office BR 5257); incident date July 24, 2025; code section(s) 3CCR 6678; 16CCR 1983; 3CCR 6738; fine $750. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
July 23, 2025 · EnforcementShown only
Sacramento County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-34-2026-004 (ACP), against “Orkin Pest Control (BR5640) Stockton” (SPCB branch office BR 5640); incident date July 23, 2025; code section(s) 3CCR 6726; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
July 10, 2025 · LawsuitShown only
U.S. District Court, N.D. Georgia (1:25-cv-03819), FLSA 29 U.S.C. 216(b) action
Charles v. Orkin, LLC: FLSA minimum-wage/overtime suit filed July 10, 2025 against Orkin, LLC and Rollins, Inc.; 30 other individuals filed consents to join. On the defendants’ consent motion, the court on Aug. 28, 2025 stayed proceedings through Dec. 1, 2025 and administratively closed the case, stating the closure is not a dismissal. The order says that if no request to reopen is made by Dec. 8, 2025, the case will be considered dismissed with prejudice. The docket shows no later entries; no settlement or outcome is shown.247
July 8, 2025 · EnforcementShown only
San Diego County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-37-2025-134 (SCP), against “ORKIN PEST CONTROL” (SPCB branch office BR 5260); incident date July 8, 2025; code section(s) 3CCR 6738; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
May 5, 2025 · EnforcementShown only
Orange County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-30-2026-032 (SCP), against “ORKIN PEST CONTROL #724” (SPCB branch office BR 5249); incident date May 5, 2025; code section(s) 3CCR 6726; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
February 26, 2025 · EnforcementUsed in licensing and compliance
Orange County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-30-2026-019 (SCP), against “ORKIN PEST CONTROL #724” (SPCB branch office BR 5249); incident date February 26, 2025; code section(s) 3CCR 6726; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
January 22, 2025 · EnforcementUsed in licensing and compliance
San Bernardino County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-36-2025-031 (SCP), against “ORKIN PEST CONTROL” (SPCB branch office BR 5530); incident date January 22, 2025; code section(s) 3CCR 6678; 16CCR 1983(c); fine $500. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
December 10, 2024 · EnforcementShown only
San Bernardino County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-36-2025-030 (SCP), against “ORKIN PEST CONTROL” (PCB 45953: a DPR license number not matched to Orkin’s SPCB records); incident date December 10, 2024; code section(s) 3CCR 6726; 3CCR 6738; fine $500. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
November 5, 2024 · EnforcementUsed in licensing and compliance
San Diego County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-37-2025-017 (SCP), against “ORKIN PEST CONTROL” (SPCB branch office BR 5745); incident date November 5, 2024; code section(s) FAC 12978.7(d); fine $350. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
September 23, 2024 · EnforcementUsed in licensing and compliance
Kern County Agricultural Commissioner (California)
County agricultural commissioner civil penalty, NOPA EA-15-2025-028 (SCP), against “ORKIN PEST CONTROL - VISALIA” (SPCB branch office BR 5636); incident date September 23, 2024; code section(s) 3CCR 6726; fine $250. Under $5,000 with no settlement or judgment: a minor administrative penalty.260
May 2024 · EnforcementShown only
Maine Board of Pesticides Control (Orkin, LLC DBA Mainely Ticks, Wells, Maine)
Proposed administrative consent agreement summary (file dated May 2024): the staff summary counts 461 violations: pesticide applications in 2021 and 2022 by two company applicators who were certified but not licensed with the company, plus seven label violations for spraying in rain in Sanford, Maine, in April 2022. The summary says the employees were removed and that staff negotiated the settlement with Orkin and Rollins management with guidance from the Attorney General’s office. The penalty amount is not in the summary, and the board’s final acceptance was not confirmed.259
July 31, 2019 · LawsuitUsed in sales and contract fairness
Mississippi (arbitration; Biloxi)
An arbitrator ordered Orkin to pay a Biloxi couple more than $1.9 million, finding fraud by withholding material facts in a transferred termite contract that did not cover Formosan termites.248
May 2016 · EnforcementShown only
Maine Board of Pesticides Control (Orkin Exterminating Company Inc., Portland, Maine branch)
Proposed administrative consent agreement in a May 2016 board-meeting packet: in October 2015 an Orkin applicator treated a non-customer’s home in Sweden, Maine, by mistake, without the owner’s authorization and without positively identifying the treatment site. Orkin acknowledged treating the wrong property. The proposed penalty is $1,000. The document is unsigned; the board’s final acceptance was not confirmed.258
May 27, 2014 · LawsuitShown only
U.S. District Court, E.D. Washington (4:14-cv-05065)
Orkin, LLC v. Malek: Orkin sued a defendant for breach of contract in Washington. The case ended Nov. 13, 2014 with a stipulated final injunction and dismissal with prejudice. The complaint was not read.251
August 9, 2013 · LawsuitShown only
U.S. District Court, W.D. Washington (3:13-cv-05683)
Griswold v. Orkin, LLC: employment civil-rights case (nature of suit 442), filed Aug. 9, 2013 and terminated Jan. 15, 2015. Outcome not shown on the docket page.252
February 19, 2013 · LawsuitShown only
U.S. District Court, W.D. Washington (3:13-cv-05116)
Simon v. Orkin, LLC: employment civil-rights case (nature of suit 442), filed Feb. 19, 2013 and terminated Oct. 21, 2013. Outcome not shown on the docket page.253
November 18, 2010 · LawsuitShown only
Iowa (federal jury; Bettendorf)
A federal jury ordered Orkin to pay nearly $129,000 for termite damage after finding negligent misrepresentation.250
November 17, 2007 · SettlementShown only
Florida (Tampa)
Orkin paid a $2 million settlement after being accused of letting a Tampa apartment complex become infested by termites.249
December 27, 2001 · SettlementShown only
Multistate attorneys general: New York, Florida, North Carolina, Ohio, Texas and the District of Columbia (no Washington, Oregon or Idaho)
Orkin Exterminating Company settled cases with five states and D.C. over termite-service advertising. The states alleged that Orkin claimed its “Orkin Foam System” would keep termites from returning, which could not be substantiated, and that its ads implied a full warranty it did not offer. The settlement bars unsupported efficacy claims and misstatement of guarantee terms, requires a “limited guarantee” or “limited warranty” disclosure on any advertised guarantee, and lets consumers with disputes under $10,000 use cheaper consumer arbitration. Orkin paid $150,000 for investigation costs.256, 257
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