How do I cancel Evo Pest Control, and is there a cancellation fee?

What the record says about canceling Evo Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company-stated (BBB reply, North Little Rock file, 10/14/2026): the customer “entered into a 12-month service agreement”; on canceling after two months the company “agreed to discount his Early Termination Fee to $200.00”. Confirms a 12-month term and an early-termination fee; the standard fee amount is not stated.¹⁰

  “entered into a 12-month service agreement with Evo Pest Control on July 29, 2026”

• Company-stated (BBB reply, Ellisville Missouri file, 08/25/2026): “He signed for 18 months.” The company cites the customer’s signed contract. (Same file’s first reply to this complaint says the complainant is “not a customer of ours at this location”; the 18-month figure is still the company’s own statement of the contract it holds.)¹³

  “He signed for 18 months. I tried to explain it to him. His contract shows that he was told that it was for 18 months and not for a year.”

• Company-stated (BBB reply, North Little Rock file, 12/18/2025): sales are recorded in a “verification video” in which the customer is told the terms and the cancellation fee.¹⁰

  “The verification video is too long to upload but it clearly shows her being told of the terms of the agreement as well as the cancellation fee.”

• Company-stated (BBB reply, North Little Rock file, 11/05/2025): “This is the contract he signed” — the service agreement is a separate signed document that is not published. The complainant quotes its clause #10 (cancellation without obligation in writing within three business days for door-to-door sales).¹⁰

  “This is the contract he signed, we have actually credited his account after he initially contacted us. I don't have a record that he cancelled within three days”

• evopest.com publishes only website Terms of Service (effective March 18, 2025) and an SMS policy. They govern use of the site, contain no arbitration or class-waiver clause, and say nothing about service term, renewal, cancellation method or fees. Governing law is given as “Kansas, Arkansas, Missouri, Denver”. No service agreement, FAQ or plan terms are published.¹⁴

  “These Terms are governed by the laws of the state of Kansas, Arkansas, Missouri, Denver”

• Customer-reported cancellation fee $340 (BBB complaint 12/17/2025, North Little Rock file); the customer says the door-to-door rep promised she could cancel at any time.¹⁰

  “when I attempted to cancel, I was told I would have to pay a $340 cancellation fee.”

• Customer-reported cancellation fee $249 plus two months of billing and a $200 discount claw-back; customer reports a 2-year contract (BBB review, Tim R., 10/03/2025, North Little Rock file).¹⁵

  “the company billed me for two months service ($96.54 each month) that I did not receive plus a $249 cancellation fee.”

• Customer-reported cancellation fee “around $300”, reduced to $141.50 after negotiation (BBB complaint 01/29/2026, Ellisville Missouri file; Lake of the Ozarks customer).¹³

  “they are charging me around $300 to cancel. After long discussions they reduce it to$141.50.”

• Customer-reported $300 to cancel (BBB review, Kelly S., 01/09/2026, Ellisville Missouri file).¹¹

  “We are stuck in this sham of an agreement without having to pay $300 to cancel it.”

• Customer-reported $240 to cancel (BBB review, Jason S., 09/18/2025, Ellisville Missouri file).¹¹

  “they are trying to charge $240 to pay off a service I can't afford”

• Customer-reported “$700 in fees” to cancel (BBB review, tiffany R., 02/16/2026, North Little Rock file).¹⁵

  “When I asked about cancelling due to services not meeting our needs, they came back with $700 in fees”

• Customer reports that canceling means paying monthly for the rest of the year (BBB review, Wendy L., 09/29/2026, Ellisville Missouri file). No amount given.¹¹

  “Now I will be charged every month for a year for a service that was less than satisfactory.”

• Customer reports being told on canceling that she “owed the balance on the account” with one month left on the contract (BBB review, kris g, 02/13/2026, Ellisville Missouri file). Whether this was the remaining term or arrears is not clear.¹¹

  “I was told over the phone that I owed the balance on the account and that my account would be closed once it is paid off”

• Customer-reported 18-month agreement prepaid in full, then monthly charges and an early-termination-fee threat after 12 months (BBB complaint 08/10/2026, Ellisville Missouri file; billing dispute).¹³

  “I entered into an 18-month pest control service agreement with Evo Pest Control.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Evo Pest Control’s score on this factor: 4.0 out of 10.

• 12-month minimum term^{10, 13}

  Counted in the score: −1

• Early-cancellation fee $240^{10, 11, 13, 15}

  Counted in the score: −2

• Customer accounts of terms misstated at the sale (6 documented)^{10, 11}

  Counted in the score: −2

• Unpublished renewal, cancellation-channel & dispute terms^{1, 10, 11, 13}

  Counted in the score: −1

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