Lloyd Pest & Termite Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: California (home region): HQ file for Lloyd Pest Control, 1331 Morena Blvd Ste 300, San Diego, which “includes complaints for Lloyd Pest Control’s headquarters and its corporate-owned locations”; every Lloyd location found is in Southern California. Branch pages are views of the same file (same ID 1126-100132).

Scored: Complaint record

Complaint themes

• Missed or skipped scheduled service visits (2 of 2; company blamed internal scheduling-system changes, apologized and credited/rescheduled)

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found (October 28, 2026). The careers site recruits pest control technicians, a commercial Business Development Manager, termite inspectors, termite repair staff and customer service reps; no residential door-to-door or summer sales roles are listed. Technicians earn “monthly bonuses for leads and referrals”. The BBB file (2 complaints) and the Google/HomeAdvisor/BBB reviews read contain no reports of reps at the door. A 1959 appellate case describes an employee’s door-to-door canvassing in La Jolla at that time; that is historical, not evidence of a current sales model.

Contract terms and pricing

• Company-stated typical pricing: one-time residential treatment $150-$395; ongoing preventive plans (monthly, bi-monthly or quarterly) average $30-$90 per month.⁵

  “most homeowners can expect to pay $150 – $395 for a one-time treatment. Ongoing preventive service plans range by frequency (monthly, bi-monthly, quarterly) but generally end up averaging between $30 and $90 per month.”

• Both one-time treatments and recurring maintenance plans are offered (company FAQ). No minimum term, auto-renewal, cancellation method, cancellation fee or arbitration term is published on the site.⁵

  “We provide both one-time exterminations (for sudden infestations) and recurring maintenance plans to keep pests out year-round.”

• Service guarantee: re-service at no charge if pests return during the guarantee period, and a 100% refund on the service visit if the customer is not happy.⁵

  “If the pests come back during your guarantee period, so will we — at no charge. And if you’re not happy, we will give you a 100% refund on your service visit.”

• Termite guarantees: drywood fumigation 3 years; subterranean liquid treatment 3 years; local treatment 3 months; wood repair 1 year; heat 1 year. The transferable Termite Protection Plan (after whole-structure fumigation) carries an annual premium.⁸

  “Drywood Termite Fumigation – Three-year guarantee”

• Termite inspection is free, but a $100 reporting fee applies when escrow documentation is required; a $100 escrow inspection and report is offered.⁵

  “*Inspection is free, but if special escrow documentation is required there is a $100 reporting fee.”

• Bills are paid online through the customer portal (Clypboard); the company warns customers off third-party bill-pay services such as Doxo.⁹

  “Lloyd Pest Control only offers online bill payment options via our website and our Clypboard customer platform.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB, Mountain West & Pacific Southwest · Complaint summaryScored: Complaint record

  BBB HQ file (covers HQ and corporate-owned locations): 2 complaints in 3 years, 1 in the last 12 months, both “Service or Repair Issues” and both answered (missed or skipped service visits; the company cited internal scheduling-system problems and credited/rescheduled). A+ rating, accredited since 1952.²⁵

• October 14, 2025 · San Diego County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, San Diego County: NOPA EA-37-2026-007 against “LLOYD PEST CONTROL CO. INC.”; incident date October 14, 2025; code section BPC 8538; final fine $250. Matched by license number: SPCM 813 = SPCB company registration PR 813, held by Lloyd Pest Control Co Inc. Minor administrative penalty.²⁶

  The file has no address column; dated by incident date (no final date in the file). BPC 8538 is the Structural Pest Control Act notice-to-owner/occupant section.

• May 8, 2024 · Santa Clara County Superior Court (California) · LawsuitN/A

  Vishal Shah v. The Lloyd Pest Control Co.: a complaint filed May 8, 2024 in Santa Clara County Superior Court, summarized by Trellis as a class action alleging the defendant violated the Rosenthal Fair Debt Collection Practices Act through an electronic communication. The docket lists “Request: Dismissal” on July 11, 2024, described as “entire with prejudice by atty Lane” (the plaintiff’s attorney). No class certification or class settlement is shown; terms of any private resolution are not shown. Private suit, not a government action; not scored. Entity: the defendant name matches the BBB alternate name “The Lloyd Pest Control Co Inc”; Trellis shows no address, so the tie to this Lloyd rests on the name.²⁷

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Serving Southern California since 1931; three generations of the founding family.⁶

• More than 200 radio-dispatched trucks and 200 licensed technicians, plus quality-control staff, an entomologist and a biologist.⁶

• Awards: BBB Torch Award for Marketplace Ethics; Family Business Institute Large Family Business of the Year; NPMA honors (company claims; not verified on the issuers’ sites).⁸

• Palm Springs page: “Rated 4.9 stars in Palm Springs by 5,712 customers” (company figure; no source given).³⁷

• Serves San Diego, Orange, Riverside, Palm Springs/Desert Cities, San Bernardino and Los Angeles counties.⁵

• Careers: “1st year techs can earn $50,000+”; paid training and licensing; profit-sharing/retirement plan.⁷

Mentions

• Pest Control Technology (PCT) · Trade press · May 6, 2021 · Positive toneRead

  Lloyd Pest Control Doubles Down On Its Mission

  Profile of how Lloyd, led by third-generation president and CEO Jamie Ogle, rewrote its mission statement with employee surveys and focus groups around family, security and care.

  “Team members expressed how much they valued the family feel of the company and the sense of trust and fairness that was part of the culture.”

• Reddit r/sandiego · Reddit · Date not shown · Neutral toneRead

  Any Recommendations for Pest control companies (r/sandiego)

  A commenter in a San Diego recommendations thread identifies as a former licensed technician at Lloyd; the comment text beyond the snippet was not read.

  “(I used to be a licensed pest control technician at Lloyd's pest control)”

• San Diego East County Chamber of Commerce (Facebook) · News · Date not shown · Neutral toneRead

  Lloyd Pest Control joins San Diego East County Chamber

  Chamber post welcoming Lloyd as a member.

  “Please welcome Lloyd Pest Control to the San Diego Regional East County Chamber of Commerce.”

• Neighbor2Neighbor (n2n.la), Los Angeles · Directory · Date not shown · Positive toneRead

  Lloyd's Pest Control (Neighbor2Neighbor)

  Los Angeles “handpicked” directory listing for Lloyd that shows license number 5616 (the Paramount branch registration) and Los Angeles-area service areas.

  “LICENSE NUMBER 5616”

• California District Court of Appeal, Fourth District (via FindLaw) · Other · 1959 · Neutral toneRead

  Lloyd Pest Control Co. v. Lopez (1959)

  Historical appellate case brought by Lloyd against a former employee; the snippet notes the employee had done door-to-door canvassing in La Jolla. Page not fetched (connection error); historical context only.

  “door to door canvassing in La Jolla. In this canvassing Lopez was looking”

• City of National City records (Laserfiche) · Other · October 9, 2025 · Neutral toneRead

  The Lloyd Pest Control Co. - Pest Control Services - 2024 (Agreements / Contracts)

  National City, California records index lists a 2024 pest control services agreement with The Lloyd Pest Control Co. (municipal customer).

  “The Lloyd Pest Control Co. - Pest Control Services - 2024, 0, Agreements / Contracts.”

Reddit hasn’t been searched for this company yet.

10 locations on file in California (10).

Overall confidence in this score: High, 7 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

Where it fell short of full marks:

• 4 of 5 factors scored (not scored: sales and contract fairness).
• 3,222 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 17 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Checked live on October 28, 2026: Anaheim 4.9/717, Desert Hot Springs 4.8/157, Northridge 4.0/3, and San Diego Sherman St 4.8/670, Paramount 4.2/25, San Diego Morena Blvd 3.9/19; every listing matches the company site’s address and phone (Northridge: phone only). El Cajon live check failed with a connection error.
• California business registry not verified: bizfile Online is blocked and the OpenCorporates search served a “Checking your browser” page on October 28, 2026. Entity status of Lloyd Pest Control Co Inc and Lloyd Termite Control Co The is unknown; the legal name comes from the SPCB registration.
• SPCB licensing is from the DCA bulk licensee file (October 1, 2026 snapshot), not the live DCA detail pages (Turnstile-blocked), so disciplinary documents and insurance/bond fields were not seen. Guessed SPCB accusation PDFs (pr_813/pr-813/pr_436/pr-436 _acc/_aacc) all returned 404, which proves nothing.
• No SPCB branch-office (BR) row was found at the Desert Hot Springs (“N Palm Springs”, 19161 Newhall St) office or at either Northridge/Van Nuys address (18555 Eddy St; 16140 Valerio St). Recorded as a gap, not a deduction: only confirmed licensing problems count, and these offices may operate under other registered branches.
• California Attorney General press-release search for “Lloyd Pest” (oag.ca.gov/media/news?body_value=Lloyd+Pest) showed no matching releases on October 28, 2026. No county District Attorney action found in searches.
• Courts: CourtListener served a human check on October 28, 2026; no federal docket search done. State-court search only via a Trellis listing. Justia (403) and FindLaw (connection error) pages for the 1959 Lopez case were not fetched.
• Workplace safety (Cal/OSHA via the OSHA establishment search) not checked: the results page serves a human check. The searches “Lloyd Pest Control OSHA” and wage/PAGA lawsuit returned nothing relevant.
• Contract terms are not published: the site has no service agreement, terms of service or residential plan terms. Minimum term, auto-renewal, cancellation fee and arbitration are unknown. One customer report bears on the cancellation channel. A 2015 HomeAdvisor reviewer says a staff member told them a termite spot treatment had no guarantee; one old report, not a published term.
• Yelp not fetched (blocks capture); one San Diego Yelp rating (3.8/265) is recorded from a search snippet only and is not scored. Glassdoor (human-verification check) and Indeed (403) not readable; their figures are search snippets only and not scored.
• Angi profile page timed out (angi.com/companylist/us/ca/san-diego/lloyd-pest-control-reviews-156435418.htm, a guessed URL); the HomeAdvisor profile with the same Idaho (156435418) was read instead. Trustpilot/Thumbtack: no Lloyd profile found in searches. Nextdoor page exists (snippet) but was not read.
• Awards (BBB Torch Award, Family Business Institute award, NPMA honors) are company claims only; not verified on the issuers’ sites.
• Reddit: only search snippets were used; comment threads not read.

Open questions

• California Secretary of State status of Lloyd Pest Control Co Inc and Lloyd Termite Control Co The (bizfile blocked).
• No SPCB branch-office row at the Desert Hot Springs or Northridge/Van Nuys offices; they may operate under another branch. Not a deduction.
• Indeed and Glassdoor unreadable (403 / human-verification check); Workplace stays excluded until a page-evidenced rating exists.