Mission Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Single profile for Mission Pest Control, L.P. (San Diego HQ). All of the brand’s locations are in California, so the profile is California- and West-scoped.

Scored: Complaint record

Complaint themes

• Billing continued after a cancellation request
• Cancellation required speaking with an account manager
• Recurring-price increases
• Door-to-door solicitation

From BBB complaints and reviews

• BBB complaint · November 4, 2025

  “Mission Pest Control recently changed the contract for services by charging monthly for a quarterly service. Then I received a notice that the charge would go up $10 per month - meaning $30 per service.”

  Name not shownRead on BBB

• BBB complaint · November 3, 2025

  “I called and the customer service agent told me that they received my email on October 8, but they would not cancel my account until they had spoken with me. They never made that call.”

  Name not shownRead on BBB

• BBB complaint · July 16, 2025

  “Aggressive door to door solicitation in violation of REMOVEDo Municipal Code section REMOVED... they say "law does not apply to us."”

  Name not shownRead on BBB

• BBB complaint · May 6, 2025

  “We canceled our service in Dec 2024. We continued to be charge for service. Every time I call they keep saying they will cancel and then keep charging.”

  Name not shownRead on BBB

• BBB complaint · November 13, 2024

  “I called and requested one treatment for ants. The technician came and treated for ants. The ants did not go away. I was told that they might need to comeback for retreatment. I did not agree to an ongoing treatment program.”

  Name not shownRead on BBB

  No claimed rep statement about the term.

• BBB complaint · May 24, 2024

  “I asked to stop service several months ago. After repeated attempts from REMOVED, the account manager, to reinstate our service I had not given approval to service much less charge our credit card.”

  Name not shownRead on BBB

• BBB complaint · January 7, 2024

  “We canceled service in September. The representative said they would cancel service immediately.However, four months later, we are still being charged and no services have been performed since.”

  Name not shownRead on BBB

• BBB complaint · November 29, 2023

  “The agent told that I need to speak to an account manager to cancel and that is the only way to cancel the account.”

  Name not shownRead on BBB

BBB profiles

• Main profile · A+View

Door-to-door sales: Yes

Door-to-door sales confirmed by the company’s own BBB reply (it says it obtains county/state permits to knock doors) and by the Moxie group litigation describing summer door-to-door reps. Reviews seen only in search snippets also mention door-to-door reps. Contract terms are in the contract terms.

• “I assure you we obtain permits from the county/state in order to knock doors”

  bbb.org · retrieved October 28, 2026¹⁰

  Company reply to a 07/16/2025 BBB complaint (“Aggressive door to door solicitation in violation of [city] Municipal Code”); a second reply says “We’re sorry you are upset that a salesperson knocked on your door.” The complaint is on the San Diego (California) profile.

• “They hawk their services each summer using door-to-door sales representatives, typically college students, who work on commission.”

  courtlistener.com · retrieved October 28, 2026⁶

  10th Cir. opinion, Jan. 21, 2026 (facts as alleged by the Moxie plaintiffs, which include Mission Pest Control, L.P.). Group-wide statement, not Mission-specific.

• “based Door-to-Door sales representative role with Moxie Pest Control as ... Mission Pest Control brand)”

  linkedin.com · retrieved October 28, 2026¹¹

  LinkedIn post by a summer rep (snippet only; LinkedIn not opened).

• “Maybe lower your prices instead of spending money on door to door sales?”

  m.yelp.com · retrieved October 28, 2026¹²

  Yelp review text seen in a search snippet only (Yelp blocks automated fetches).

• “Mission pest control rang our doorbell and woke up both of our kids during nap time. Please respect no soliciting signs, mission pest control.”

  yelp.com · retrieved October 28, 2026¹³

  Yelp review text in a search snippet only. Not counted toward sales and contract fairness no-soliciting (snippets are never evidence for a scored input).

• “They have a door-to-door salesman walking the streets. He shows up in my”

  pest-control.trustanalytica.org · retrieved October 28, 2026¹⁴

  Review aggregator snippet only (not opened).

Contract terms and pricing

• Company-stated cancellation charge: in a BBB reply the company says it waived “the cost of cancellation of service ($150)” for a customer who had one ant treatment ($139).¹⁰

  “added a coupon to cover both the cost of the service we performed ($139) and the cost of cancellation of service ($150)”

  Scored: Sales and contract fairness (−1)

• Company reply confirms an “early cancellation reimbursement” exists (no amount stated) and offered to waive it.¹⁰

  “we'll waive the early cancellation reimbursement if you'd like to go ahead and close out”

  Scored: Sales and contract fairness (−1)

• Website terms: every service order requires a separately signed customer agreement, which governs the service. The signed agreement itself was not read.³

  “Any order or service request you place with us through a Website or App must be accompanied by a customer agreement that is signed by you. Once you sign a customer agreement, that agreement will contain the only terms, conditions and rights you have in relation to any order or service request.”

• The website Terms of Use (dated February 6, 2023) contain binding arbitration and a class-action waiver, but they cover only disputes about the Terms, the websites and apps, not the service contract.³

  “you agree that any controversy, claim or dispute arising out of or related to these Terms, a Website or App shall be solely and exclusively resolved according to binding arbitration”

• A published “Terms & Conditions” page exists; its search snippet mentions an initial 12-month period and a payment due on early cancellation. Not opened: the site’s Terms of Use forbid systematic retrieval, so no further pages of missionpestcontrol.com were fetched. Snippet only; not used for any scored input.¹⁵

  “If you cancel the service for any reason, or Mission Pest Control cancels this contract for cause, prior to this initial 12 month period you agree to pay”

• BBB complainant (11/29/2023, California profile): emailed three times to cancel; was told canceling requires speaking to an account manager.¹⁰

  “The agent told that I need to speak to an account manager to cancel and that is the only way to cancel the account.”

  Scored: Sales and contract fairness (−0.5)

  Company reply: “We have only received email communications however are happy to close services once the open invoice from 11/01/2023 is paid.”

• BBB complainant (11/03/2025, California profile): emailed a cancellation the company acknowledged receiving, but was told it would not be processed until they spoke by phone; a manager then canceled and refunded.¹⁰

  “the customer service agent told me that they received my email on October 8, but they would not cancel my account until they had spoken with me”

  Scored: Sales and contract fairness (−0.5)

  Company reply 11/13/2025: account closed and the $32.99 charge refunded.

• Company reply describing one customer’s pricing: initial service $79, then quarterly services at $159.¹⁰

  “Customer recieved an initial service that was priced at $79 and five quarterly services priced at $159.”

• BBB complainant (11/04/2025): billing moved to monthly for a quarterly service, then a $10/month increase was announced; card was charged after an emailed cancellation.¹⁰

  “Mission Pest Control recently changed the contract for services by charging monthly for a quarterly service. Then I received a notice that the charge would go up $10 per month”

• BBB complainant (10/15/2024): told by the account manager that canceling meant paying a termination fee (company then offered to waive it).¹⁰

  “account manager telling me that i cant cancel or i have to pay a termination fee”

• Website promotion: $120 off the initial pest control service.⁹

  “Get $120 OFF your initial pest control service*.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB, Mountain West & Pacific Southwest (San Diego, California profile) · Complaint summaryScored: Complaint record

  BBB: 12 complaints in the last 3 years, 3 in the last 12 months; 10 are displayed, all with a company response (6 Resolved, 4 Answered). Themes: billing after cancellation requests, cancellation requiring a call with an account manager, recurring-price increases, one door-to-door solicitation complaint.¹⁰

• July 21, 2026 · San Diego County Agricultural Commissioner (California) · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner administrative civil penalty, NOPA EA-37-2026-080 (structural civil penalty): $600 final fine against MISSION PEST CONTROL (company registration PR 7935); code section 3CCR 6726; incident date July 21, 2026. A fine under $5,000 with no settlement, consent order or judgment.²⁵

  One row per NOPA. Dated by incident date (the file has no final-order date).

• May 22, 2026 · San Diego County Agricultural Commissioner (California) · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner administrative civil penalty, NOPA EA-37-2026-079 (structural civil penalty): $700 final fine against MISSION PEST CONTROL (company registration PR 7935); code section 3CCR 6738; incident date May 22, 2026. A fine under $5,000 with no settlement, consent order or judgment.²⁵

  One row per NOPA. Dated by incident date (the file has no final-order date).

• January 21, 2026 · U.S. Court of Appeals for the Tenth Circuit (No. 24-4076; from D. Utah 2:21-cv-00240) · LawsuitN/A

  Private suit brought by the Moxie group, with Mission Pest Control, L.P. among the plaintiffs, against Aptive Environmental and former employees over Moxie’s confidential sales-rep data (CFAA, trade secrets, RICO). The 10th Circuit affirmed in part and remanded on Jan. 21, 2026. Mission is a plaintiff; no finding against Mission. Not scored (private suit).^{2, 6}

• December 17, 2025 · San Diego County Agricultural Commissioner (California) · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner administrative civil penalty, NOPA EA-37-2026-042 (structural civil penalty): $450 final fine against MISSION PEST CONTROL (company registration PR 7935); code section 3CCR 6738; incident date December 17, 2025. A fine under $5,000 with no settlement, consent order or judgment.²⁵

  One row per NOPA. Dated by incident date (the file has no final-order date).

• March 5, 2025 · San Diego County Agricultural Commissioner (California) · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner administrative civil penalty, NOPA EA-37-2025-056 (structural civil penalty): $350 final fine against MISSION PEST CONTROL (company registration PR 7935); code section 3CCR 6738; incident date March 5, 2025. A fine under $5,000 with no settlement, consent order or judgment.²⁵

  One row per NOPA. Dated by incident date (the file has no final-order date).

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation (A+ rating), BBB, Mountain West & Pacific Southwest, 2021⁴

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Over 12 years of service experience in Southern California.⁹

• Locally owned and operated (the company is a Moxie group affiliate; see ownership).⁹

• Service-area pages for San Diego, Oceanside, El Cajon, Chula Vista, La Jolla and Carlsbad; the only street address on the home page is the Pacific Heights Blvd office.⁹

• Obtains county/state permits for door-to-door sales (company BBB reply).¹⁰

Mentions

• Pest Management Professional (Target Specialty Products feature, Feb. 2019) · Trade press · February 2019 · Neutral toneRead

  A STARTUP STORY: How one California PMP began a ...

  Trade-press feature on Caleb Raymond leaving to open Mission Pest Control in San Diego.

  “So when Caleb Raymond, a nine- year industry veteran, decided to strike out on his own to open and operate. Mission Pest Control in San Diego, Calif., he was”

• Reddit r/sandiego · Reddit · Date not shown · Negative toneRead

  Neighbors pest control? : r/sandiego

  Thread about a pest-control sales encounter that mentions Mission Pest Control and the three-day cancellation right (snippet only; thread not opened).

  “mission pest control to their “small company”. I was uncomfortable ... California law states that you have 3 days to cancel the contract.”

• Reddit r/northcounty · Reddit · Date not shown · Positive toneRead

  Pest control recs : r/northcounty

  A commenter names Mission Pest Control in a North County San Diego recommendations thread (snippet only).

  “carmelloanthonydong. •. 1y ago. Mission Pest Control.”

• moxieservices.com (Moxie Pest Control) · Other · Date not shown · Neutral toneRead

  Why Moxie

  Moxie’s own page lists Mission Pest Control as a sister company.

  “we operate as Moxie Pest Control, as well as our sister companies Joshua’s Pest Control and Mission Pest Control”

• GuildQuality · Directory · Date not shown · Neutral toneRead

  Mission Pest Control - San Diego, California 92103

  Directory profile at the Centre St address with no reviews.

  “4080 Centre St, Suite 207 #2, San Diego, CA 92103”

Reddit hasn’t been searched for this company yet.

3 locations on file in California (3).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 7,574 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• missionpestcontrol.com: the Terms of Use say “You agree that you may not use systematic retrieval of information from any Website or App.” After those terms were seen, no further pages of the site were fetched. Only the home page and Terms of Use captured earlier are used. Not read as a result: the published “Terms & Conditions” service terms (minimum term, renewal, cancellation channel, fee, arbitration), the location pages, About and FAQ.
• Service contract: the website terms say a separately signed customer agreement governs each order; it was not seen. Minimum term, auto-renewal and service-contract arbitration are unknown. A snippet of the Terms & Conditions page mentions an initial 12-month period; not used for scoring.
• All three were checked live on October 28, 2026 (names and addresses match; live counts 5,706 / 1,217 / 1,103). Google served a limited view without sort options, so low-star Google reviews could not be read; Google excerpts are positive-only for that reason.
• Oceanside, El Cajon, Chula Vista and La Jolla appear only as service-area pages (a snippet of the Chula Vista page gives the Centre St address), so they are not added as locations.
• Possible former Orange County presence not verified: snippets show a Yahoo Local “Mission Pest Control in Laguna Hills, CA” listing citing missionpestcontrol.com, (949) 586-2847, and a Yelp page “MISSION PEST CONTROL - CLOSED” in Newport Beach. Mirrored/blocked listings only.
• SPCB: no Branch Office (BR) registrations found in the DCA bulk file for the Centre St (San Diego) or Whiptail Loop (Carlsbad) listing addresses; recorded as a gap, not a deduction. Qualifying operator, insurance and bond are not in the bulk file; the DCA detail page is blocked (Turnstile).
• SPCB disciplinary documents: pr_7935_acc.pdf and pr-7935_acc.pdf returned 404; other file names not tried. A miss proves nothing.
• California Secretary of State entity status not verified: bizfile Online is blocked and OpenCorporates served a “Checking your browser” page. The legal form (California limited partnership) comes from the 10th Cir. caption.
• California AG press-release search (oag.ca.gov/media/news?body_value=”Mission Pest”) listed no releases. No FTC, DA or SPCB action found in searches. San Diego Superior Court has no free name search that loads; state-court civil cases were not checked.
• Cal/OSHA / OSHA establishment search not run. No wage-and-hour or OSHA matter found in searches.
• Employee reviews: Indeed (Cloudflare 403, two attempts) and Glassdoor (“Humans only”) blocked; RepVue/Comparably have no Mission page in search results. Only snippet counts recorded (Indeed 8 San Diego reviews, Glassdoor 2); Workplace not scored. Moxie’s own Indeed/Glassdoor pages belong to a separate legal entity and are not used.
• Yelp (403; terms bar automated tools) and Facebook (terms bar automated collection) not fetched; their ratings are snippet-only and unscored. No Angi, HomeAdvisor, Trustpilot, Thumbtack or Porch profile found in searches. Nextdoor pages exist for San Diego and Carlsbad (snippets) but were not opened; Nextdoor shows recommendations, not ratings. Birdeye (excluded platform) shows profiles at 4080 Centre St (139 reviews, snippet).
• Recorded from its search snippet only.
• Reddit threads not opened; recorded from snippets only.
• Searches: 36 of 40 searches used.

Open questions

• Counter-evidence on the same page: in the 01/07/2024 complaint the company treated an emailed November notice as the cancellation date. Because phone-only is known, the undisclosed-terms row (-1, fee known) does not apply, as for Alta, BRD, Greenleaf and Responsible.
• Published Terms & Conditions (missionpestcontrol.com/terms-and-conditions) are known only from a snippet (initial 12-month period, payment on early cancellation); the site’s terms bar fetching it, so minimum term, auto-renewal and service-contract arbitration stay unknown.
• Mission Termite (SPCB PR 8930) is a separate registration at the HQ address that the company’s termite page (snippet) calls its ‘partner company’; clean record, unscored. Fumigation (‘tenting’) appears in reviews, but neither 7935 nor 8930 includes the Fumigation branch; who performs fumigation was not researched.
• No SPCB Branch Office registrations exist for the Centre St (San Diego) and Carlsbad listings; recorded as a gap, not a deduction.