How do I cancel Mission Pest Control, and is there a cancellation fee?

What the record says about canceling Mission Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company-stated cancellation charge: in a BBB reply the company says it waived “the cost of cancellation of service ($150)” for a customer who had one ant treatment ($139).¹⁰

  “added a coupon to cover both the cost of the service we performed ($139) and the cost of cancellation of service ($150)”

• Company reply confirms an “early cancellation reimbursement” exists (no amount stated) and offered to waive it.¹⁰

  “we'll waive the early cancellation reimbursement if you'd like to go ahead and close out”

• The website Terms of Use (dated February 6, 2023) contain binding arbitration and a class-action waiver, but they cover only disputes about the Terms, the websites and apps, not the service contract.³

  “you agree that any controversy, claim or dispute arising out of or related to these Terms, a Website or App shall be solely and exclusively resolved according to binding arbitration”

• A published “Terms & Conditions” page exists; its search snippet mentions an initial 12-month period and a payment due on early cancellation. Not opened: the site’s Terms of Use forbid systematic retrieval, so no further pages of missionpestcontrol.com were fetched. Snippet only; not used for any scored input.¹⁵

  “If you cancel the service for any reason, or Mission Pest Control cancels this contract for cause, prior to this initial 12 month period you agree to pay”

• BBB complainant (11/29/2023, California profile): emailed three times to cancel; was told canceling requires speaking to an account manager.¹⁰

  “The agent told that I need to speak to an account manager to cancel and that is the only way to cancel the account.”

• BBB complainant (11/03/2025, California profile): emailed a cancellation the company acknowledged receiving, but was told it would not be processed until they spoke by phone; a manager then canceled and refunded.¹⁰

  “the customer service agent told me that they received my email on October 8, but they would not cancel my account until they had spoken with me”

• BBB complainant (11/04/2025): billing moved to monthly for a quarterly service, then a $10/month increase was announced; card was charged after an emailed cancellation.¹⁰

  “Mission Pest Control recently changed the contract for services by charging monthly for a quarterly service. Then I received a notice that the charge would go up $10 per month”

• BBB complainant (10/15/2024): told by the account manager that canceling meant paying a termination fee (company then offered to waive it).¹⁰

  “account manager telling me that i cant cancel or i have to pay a termination fee”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Mission Pest Control’s score on this factor: 8.5 out of 10.

• Early-cancellation fee $150¹⁰

  Counted in the score: −1

• Phone-only cancellation¹⁰

  Counted in the score: −0.5

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