Dustin Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★☆☆☆☆BBB, Fresno, California BBB file · October 13, 2026

  “later I found out it was for a one year contract. Also they quoted me $REMOVEDper month for the spray for every other month but the charge me every month”

  larry sRead on BBB

• ★☆☆☆☆BBB, Fresno, California BBB file · December 13, 2023

  “The office manager then informed me that I would need to pay even more money to have them spray those areas.”

  Shane BRead on BBB

• Google, Fresno, California

  “Excellent service, great communication, and friendly service technician!”

  Name not shownRead on Google

  Google review-summary highlight (live page October 28, 2026); date and star rating not shown.

• Google, Fresno, California

  “Customer service A++++ Sam came out for the rodent service in attic and outside.”

  Name not shownRead on Google

  Google review-summary highlight.

• Facebook, Dustin Pest Control Facebook page · December 25, 2025

  “Excellent and friendly service”

  Bernie R.Read on Facebook

• Yelp, Fresno, California

  “They are literally the worst company I've ever used. DO NOT GIVE THEM ANY”

  Name not shownRead on Yelp

Profile scope: Single BBB file for Dustin Pest Control (Fresno), listed at 1477 E Shaw Ave with search entries for 5458 W Mission Ave and 5655 W Barstow Ave; all company offices are in California. No separate branch files found for Clovis, Visalia or Merced in a BBB search near Fresno. Complaint count, rating and accreditation read from the BBB profile and complaints page on October 28, 2026.

Scored: Complaint record, Sales and contract fairness (−1)

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: no summer-sales or D2D rep job posts, no recruiting site, and no review read that describes a rep at the door. The one Indeed review title is “Pest Control Technician / Sales” (Clovis, California), and a BBB review describes a technician asking for an iPad signature after a spray, which is a technician-sold agreement, not a door-knock. Searches run: “door to door”/“door-to-door”/“summer sales”/“knocked”, “salesman”/“sales rep”/“came to my door”, “no soliciting”.

Contract terms and pricing

• Published residential membership plans: Pest Shield Economy $45/month (quarterly service), Pest Shield $49/month (every other month, 6 visits a year), Pest Shield Premium $85/month (monthly). Homes over 3,000 sq ft may need custom pricing.¹⁰

  “Pest Shield Economy”

• Initial treatment is $49 with membership enrollment, $249 without membership.⁴

  “Initial treatment is $49 when combined with membership enrollment. Standalone initial treatment without membership is $249.”

• Published terms say membership plans carry a minimum commitment period and cancellation terms and fees set out in the separate signed service agreement; neither the length nor the fee is published.⁴

  “Membership plans require a minimum commitment period as specified in your service agreement. Cancellation terms and fees are outlined in your signed agreement.”

  Terms “Last Updated: October 13, 2026”. The signed service agreement itself is not published.

• Cancellation must be submitted in writing (email or mail) and is subject to any applicable cancellation fees or minimum commitment periods.⁴

  “Cancellation requests must be submitted in writing (email or mail) and are subject to any applicable cancellation fees or minimum commitment periods.”

• Binding arbitration (American Arbitration Association, Fresno County) for disputes arising from the terms or the company’s services, with a class-action waiver.⁴

  “Any disputes arising from these Terms or our services shall be resolved through binding arbitration in Fresno County, California, in accordance with the rules of the American Arbitration Association. You waive your right to participate in class action lawsuits.”

  Scored: Sales and contract fairness (−0.5)

  The terms state they govern “your use of services provided by Dustin Pest Control” and apply on “scheduling a service, signing a service agreement, or using our website”, so the clause covers the service relationship, not only website use.

• Recurring membership payments are charged automatically to the payment method on file.⁴

  “Recurring membership payments are automatically charged to your payment method on file.”

  This is billing, not a statement that service renews after an initial term; the terms do not say whether a plan continues after the minimum commitment.

• Satisfaction guarantee (free re-treatment between visits) requires an active membership plan and reporting within 7 days.⁴

  “You must maintain an active membership plan”

• Customer report (BBB review, 10/13/2026): a technician asked for an iPad signature “just for the spray”; the customer later found it was a one-year contract, and the company wanted $250 to break it.¹¹

  “later I found out it was for a one year contract”

  Single first-hand report.

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB, Mountain West & Pacific Southwest (Fresno file) · Complaint summaryScored: Complaint record

  BBB rating A+, BBB Accredited since 1/29/2026; 0 complaints on the file. One BBB file covers the company’s Fresno addresses (1477 E Shaw Ave, 5458 W Mission Ave, 5655 W Barstow Ave), all with the same phone.^{2, 21, 22}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation (A+), BBB, Mountain West & Pacific Southwest, 2026²

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Serving the Central Valley since 1973; family-owned, “Three generations of the Miller family”.²⁷

• Nextdoor business page: founded by Bob Dustin (now retired); general manager Ryan Wyatt runs daily operations. The text appears out of date (see the ownership note): the same story names Norman Warden on other directories, and Wyatt is described elsewhere as a former GM.⁶

  The site (Miller family), the Nextdoor page (Bob Dustin; Ryan Wyatt) and BBB (Norman Warden, GM) name different people. Wyatt/Warden resolved as former/current GM (snippet-level evidence, the ownership note); the Miller-family vs Dustin-founder relationship is not reconciled.

• “Fully licensed, bonded, and insured.”²⁷

• Happy Home Promise / 100% satisfaction guarantee: free re-treatment if pests return between scheduled services.²⁷

• “No hidden fees, no surprises” on the pricing page.¹⁰

  Published terms say cancellation fees and a minimum commitment are set in the signed agreement.

• Service area of 24 Central Valley cities from Modesto to Corcoran; five offices (Fresno x2, Clovis, Visalia, Merced).⁵

Mentions

• Reddit r/fresno · Reddit · Date not shown · Mixed toneRead

  Who for Pest control?! : r/fresno

  Thread asking for Fresno pest-control picks; one commenter reports great results with Dustin, another says they stopped using Dustin after a technician sprayed (text cut off in the snippet).

  “Always had great results with Dustin's pest control. No_Access_9539. •. 2y ago. We used Dustin's until the technician randomly sprayed ...”

• Reddit r/fresno · Reddit · Date not shown · Positive toneRead

  Looking for good pest control guy - Fresno

  A commenter recommends Dustin after it treated a heavy bug problem at a newly bought home.

  “I use Dustin Pest Control. When I moved into my house, there was a huge bug problem. They came out and sprayed aggressively.”

• Nextdoor · Directory · Date not shown · Neutral toneRead

  Dustin Pest Control (Nextdoor business page, Clovis)

  Nextdoor business-page story (apparently supplied by the company; the page does not show who wrote it) giving the history: founder Bob Dustin, five Central Valley locations, GM Ryan Wyatt. The GM name looks out of date (see the ownership note).

  “has expanded from a single location in Fresno to 5 locations throughout the Central Valley Area”

Reddit hasn’t been searched for this company yet.

5 locations on file in California (5).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 2,141 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 11 independent websites cited (25 or more earns a point).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• California Secretary of State entity record not read: bizfile Online is blocked and OpenCorporates served a “Checking your browser” page (October 28, 2026). Entity form unverified (BBB: sole proprietorship, alternate name “Dustin Pest Control, Inc”).
• Branch registrations: the DCA October 1, 2026 file lists PR 829 (1477 E Shaw Ave, Fresno) and branch offices BR 5564 (Visalia, 3323 S Fairway) and BR 5565 (Merced). No branch-office registration was found for the Fresno Mission Ave, Fresno Gearhart Ave or Clovis offices, and BR 5564’s address is not the current Visalia office. Recorded as gaps, not deductions (canceled/moved records are not in the file; the DCA search is blocked).
• SPCB disciplinary PDFs: guessed file names pr_829_acc, pr-829_acc, pr_829_aacc, pr-829_aacc, br_5564_acc and br_5565_acc returned 404 (a miss proves nothing).
• County agricultural commissioner civil penalties (DPR list, incidents September 2024 to August 2026): no rows for “Dustin”, “DUSTIN PEST”, 829, 5564 or 5565.
• The signed service agreement is not published. Minimum term length, cancellation-fee amount and whether a plan renews after the minimum commitment are unknown; one BBB reviewer reports a one-year contract and a $250 fee to break it (single report).
• California Attorney General press-release search for “Dustin Pest” returned no releases (oag.ca.gov, October 28, 2026). Searches for lawsuit/settlement/attorney general/district attorney, OSHA/wage/labor commissioner/SPCB found nothing about this company. CourtListener served a human check (HTTP 405); Cal/OSHA establishment search not run (human check).
• Yelp (HTTP 403), Reddit (human check), Glassdoor (not opened; snippet only), LinkedIn (snippets only) and the Facebook page beyond its summary (login wall) were not readable; their figures are snippet-only and not scored.
• No Angi, HomeAdvisor, Thumbtack or Trustpilot profile found in searches. pestcontrolreviews.com shows “4.9/5 ... Based on 49 reviews around the web” for Merced: an aggregator, excluded. Birdeye and Listen360 profiles exist in search results (excluded platforms).
• Google review excerpts: only review-summary highlights collected; individual negative Google reviews were not expanded. Three listings checked live October 28, 2026 (Fresno Mission 4.9/756, Clovis 4.9/534, Visalia 5.0/301); Fresno Gearhart and Merced not re-read.
• Door-to-door: no evidence either way beyond the items in the sales notes; status left unknown.
• Workplace: only 2 Indeed reviews (page) and 2 Glassdoor reviews (snippet); below the 20-review threshold.
• Ownership: no registry confirms who owns the business today. Ryan Wyatt, named on the Nextdoor page, is described as a former GM (Facebook/Instagram snippet); the site’s “Miller family” claim is not reconciled with founder Bob Dustin.
• A MapQuest and BBB listing show a 5655 W Barstow Ave Ste 101, Fresno address. Treated as a former or mailing address, not a location.
• All five listings match the company site on name, address, phone and domain (Clovis suite shows H-7 on Google, F15 on the company site).
• SPCB disciplinary PDF guesses (pr_829/pr-829 _acc/_aacc, br_5564_acc, br_5565_acc) returned HTTP 404 again; a miss proves nothing. California Attorney General press-release search for “Dustin Pest” lists no releases. No court-docket source was readable (CourtListener human check), so pending or past private suits are unchecked.
• All five locations are in California (the only covered state).

Open questions

• Who owns the business today (Miller family, Dustin family, or Warden as partner) is unconfirmed; the California Secretary of State and Statement of Information were not readable.
• Whether the Fresno (Mission, Gearhart), Clovis and current Visalia addresses need their own SPCB branch-office registrations: the October 1, 2026 file lists only PR 829 (1477 E Shaw Ave) and BR 5564/5565; recorded as gaps, not deductions.
• The signed service agreement (term, fee, renewal) is not published; one BBB reviewer reports a one-year contract and a $250 fee.