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Saela Pest Control vs. Croach Pest Control

Two craftsman porches side by side, one with a green door and one with a terracotta door, each with a blank checklist on a clipboard.

By the Handshake Research Desk

Saela Pest Control ranks #1 and Croach Pest Control ranks #7 in our Pacific Northwest pest control rankings, with Handshake Scores of 8.3 and 7.7 out of 10. Both have locations on file in Washington, Oregon and Idaho.

This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.

At a glance

Ranked #1

Saela Pest Control8.3/10

Handshake Score. #1 in Pacific Northwest pest control

Ranked #7

Croach Pest Control7.7/10

Handshake Score. #7 in Pacific Northwest pest control

Saela Pest Control and Croach Pest Control at a glance
Saela Pest ControlCroach Pest Control
Rank#1 in Pacific Northwest pest control#7 in Pacific Northwest pest control
ConfidenceHighMedium
Provisional scoreNoNo
Door-to-door salesYes2, 7, 8, 9, +6Yes10, 11, 12, 13, +4
OwnershipSubsidiaryParent: Rollins, Inc. (NYSE: ROL), acquired April 20252, 3, 4, 5Independent6, 9
HeadquartersOrem, Utah2Hayden, Idaho6, 7, 8
States on fileWashington, Oregon and Idaho5 locationsWashington, Oregon and Idaho11 locations
Record verifiedOctober 14, 2026October 11, 2026

Our research

How they score

The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.

Handshake Score factors: Saela Pest Control and Croach Pest Control
Saela Pest ControlCroach Pest Control
Customer satisfaction 35%8.58.7
Croach Pest Control scores higher on customer satisfaction (8.7 vs. 8.5).
Complaint record 10%N/A10.0
Croach Pest Control scores 10.0 on complaint record; Saela Pest Control isn’t scored on it.
Sales and contract fairness 15%6.04.5
Saela Pest Control scores higher on sales and contract fairness (6.0 vs. 4.5).
Licensing and compliance 15%9.59.0
Saela Pest Control scores higher on licensing and compliance (9.5 vs. 9.0).
Legal and regulatory record 15%10.010.0
Tied on legal and regulatory record (10.0 each).
Handshake Score8.3/107.7/10
Saela Pest Control has the higher Handshake Score (8.3 vs. 7.7).

Saela Pest Control had no usable inputs for complaint record, so that factor was left out of its score and its remaining weights were scaled up to 100%.

Workplace

We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).

Workplace scores: Saela Pest Control and Croach Pest Control
Saela Pest ControlCroach Pest Control
Workplace score6.75.5
Saela Pest Control has the higher workplace score (6.7 vs. 5.5).

Review platforms

Google figures cover each company’s Pacific Northwest listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.

Google reviews: Saela Pest Control and Croach Pest Control
Saela Pest ControlCroach Pest Control
Google listings in the PNW511
Google reviews10,6778,286
Google average4.64.9

Saela Pest Control 18 review profiles

Review profiles recorded for Saela Pest Control
Platform and scopeRatingReviewsSource
GoogleKent, Washington4.6/52,939View
GoogleBeaverton, Oregon4.6/52,826View
GoogleLynnwood, Washington4.5/51,929View
GoogleNampa, Idaho4.5/51,816View
GoogleLakewood, Washington4.8/51,167View
BBBSaela Pest Control profile, Kansas City, Missouri1.21/5414View
BestCompanynational profile4.5/5376View
HomeAdvisorLynnwood, Washington4.6/5586View
HomeAdvisorLakewood, Washington4.7/5928View
HomeAdvisorKent, Washington4.6/51,474View
HomeAdvisorBeaverton, Oregon4.4/5886View
HomeAdvisorNampa, Idaho4.7/5234View
YelpBeaverton, Oregon—226View
YelpLynnwood, Washington—210View
YelpLynnwood, Washington—130View
YelpLynnwood, Washington—116View
YelpKent, Washington—113View
YelpNampa, Idaho—56View

Croach Pest Control 22 review profiles

Review profiles recorded for Croach Pest Control
Platform and scopeRatingReviewsSource
GoogleBoise, Idaho4.9/51,617View
GooglePost Falls, Idaho4.9/51,477View
GoogleBeaverton, Oregon4.9/51,404View
GoogleMukilteo, Washington4.9/51,270View
GoogleSumner, Washington4.9/51,129View
GoogleHayden, Idaho4.9/5497View
GoogleKirkland, Washington4.4/5406View
GoogleTacoma, Washington4.8/5252View
GoogleMount Vernon, Washington4.5/5108View
GoogleWashington service-area listing4.8/568View
GoogleIdaho service-area listing4.6/558View
BBBHayden, Idaho HQ profile2.5/56View
HomeAdvisor / AngiMukilteo, Washington4.6/5190View
HomeAdvisor / AngiBeaverton, Oregon4.3/582View
Trustpilotnational profile3.2/51View
Facebooknational page—11View
BestCompanynational profile4.5/5170View
Washington Consumers' CheckbookKirkland, Washington—44View
Trustindex (aggregator)national profile4.9/515,038View
Trustburnnational profile4.1/510View
Experience.comMukilteo, Washington—0View
Othernational profile1.4/53View

Better Business Bureau

Saela Pest Control. Its company-wide BBB profile shows an A+ grade and 1,053 complaints in the last three years.

Croach Pest Control. Its company-wide BBB profile shows an A- grade and 13 complaints in the last three years.

BBB records: Saela Pest Control and Croach Pest Control
Saela Pest ControlCroach Pest Control
BBB gradeA+31, 32, 33, 34, +1A-6
AccreditedYes, since 8/17/2022No
Complaints, last 3 years1,05313
BBB customer reviews1.21/5 average from 414 reviews2.5/5 average from 6 reviews
Profile scopeKansas City, Missouri profile. No Washington, Oregon and Idaho or Utah Saela profile exists; a BBB search (October 13, 2026) shows five Saela listings: Kansas City Missouri, Merriam Kansas, Wheeling Illinois, Thornton Illinois and a new Atlanta Georgia headquarters profile (file opened 10/12/2026, 0 complaints, 0 reviews). The Kansas City profile’s “About This Business” text describes Rollins, Inc., and its complaint figures (1,053/3yr on October 13, 2026; 1,055 on October 11, 2026) and review figures (1.21/5 from 414, October 11, 2026) equal the Rollins, Inc. HQ profile figures, so they are not Saela-specific.Not recorded
RetrievedOctober 13, 2026October 11, 2026
Profiles

Contract terms

Terms as recorded from the linked sources.

Saela Pest Control 9 terms

  • Contracts start at 12 months, then continue month-to-month. Cancellation is by phone, and an early termination fee may apply before the term ends (company FAQ).6

  • No one-time treatments; service runs on a 12-month schedule (company FAQ).6

  • Prices are not published; pricing depends on pests, region, property size, frequency and products (company FAQ).6

  • Free re-services between visits while the plan is active (“Saela Warranty”).6

  • A Nampa, Idaho customer reports a $105 early termination fee.11

  • A Lakewood, Washington customer reports a 24-month contract with a $934 early-cancellation balance.12

  • An Edge-era Kent, Washington customer (about 5 years before October 11, 2026) reports a 2-year contract of about $1,100, with half the remaining balance due on cancellation.8

  • A Lynnwood, Washington customer advises paying no more than $119 per quarter.16

  • Company FAQ: customers “can cancel service at any time by calling us directly”; cancellations must be done by phone (“so we can review your account”), and an early termination fee may apply if cancelled early. No fee amount is given.17

Croach Pest Control 10 terms

  • 12-month service agreement required (company FAQ).18

  • Service agreement starts with two back-to-back services in the first two consecutive months, then the calendar schedule on the contract.19

  • Binding arbitration clause (AAA Commercial Arbitration Rules) and liability capped at amounts paid.19

  • If customer is not home on service day, Croach services the exterior and charges the normal service charge.19

  • Late payment over 30 days: service can be discontinued, collection costs/attorney fees and interest ‘at the highest legal rate’.19

  • No guarantee of complete elimination of pests.19

  • Croach states its standard agreement is five services per year with a $200 early termination fee (business response to a BBB complaint).10

  • Croach states the early cancellation fee applies regardless of the reason for cancellation (business response, 09/19/2025).10

  • A customer reported a $489 cancellation fee bill (BBB complaint 09/17/2025); another reported being told cancelling would cost 75% of the $150 fee (BBB review 05/11/2026); a Trustpilot reviewer reported being quoted a ‘$300+’ cancellation fee.10

  • Monthly billing available; recurring visits monthly, bi-monthly or quarterly.18

Licensing and registrations

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Saela Pest Control 8 records (Washington 2, Oregon 3, Idaho 3)

Licenses and registrations for Saela Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWashington State Department of Agriculture (WSDA), Pesticide and SPI LicensingCommercial Applicator (California) license held by the company’s designated individual CA, listed on the WSDA company record for Saela Holdings LLC (UBI 606041362 as supplied by applicant)105690New12/31/202636
OregonOregon Department of Agriculture (ODA) pesticide licensingCommercial Pesticide Operator (SAELA PORTLAND LLC, DBA SAELA PEST CONTROL, Beaverton Oregon 97008)AG-L1080744CPOActive31-DEC-2637
OregonOregon Secretary of State, Corporation DivisionForeign LLC registration (Utah): SAELA PORTLAND, LLC, formerly EDGE PEST CONTROL PORTLAND LLC (name changed 04-21-2022)1429707-97ACTNext renewal 04-13-202738
OregonOregon Secretary of State, Corporation DivisionForeign LLC registration (Utah): SAELA HOLDINGS, LLC2525599-93ACTNext renewal 02-03-20273
IdahoIdaho Secretary of State (SOSbiz)Foreign Limited Liability Company (Utah): Saela Idaho, LLC5338147Active-ExistingAR due 08/31/202739
IdahoIdaho Secretary of State (SOSbiz)Foreign Limited Liability Company (Utah): SAELA HOLDINGS, LLC6641393Active-ExistingAR due 02/28/202739
WashingtonWashington Secretary of State (via OpenCorporates; CCFS not reachable headlessly)Foreign LLC branch registrations606041362 (Saela Holdings, LLC); 605077651 (Saela Portland, LLC); 603597489 (Saela Seattle, LLC)Listed as branch records; two older entries (SAELA SEATTLE NORTH, LLC and one SAELA SEATTLE, LLC record) are marked inactiveNot shown40
IdahoIdaho State Department of Agriculture (ISDA), Pesticide Applicator LicensingNo company-level pesticide license found: Idaho Code 22-3404 classifies applicator licenses (professional, private, chemigation) and requires each professional applicator to pass an exam and be 18 or older; ISDA’s public lookup searches only by license number, last name or first nameNot shownNot verified: no company or business-name lookup and no published list of licensed pest control businesses was foundNot shown41, 42

Croach Pest Control 15 records (Washington 7, Oregon 4, Idaho 4)

Licenses and registrations for Croach Pest Control
StateAuthority and typeNumberStatusExpiresSource
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP)99029 (designated Commercial Applicator Ian Frazier)Renewed12/31/202638
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for TJ Croach LLP and TJW Croach LLC)84548 (designated Commercial Applicator Michele Cruzat)Renewed12/31/202639
WashingtonWSDA Pesticide LicensingCommercial Applicator (designated CA for Croach NW LLC)96949 (designated Commercial Applicator Donald Martin Lynd)Renewed12/31/202640
WashingtonWSDA Pesticide LicensingCommercial Applicator / Commercial Operator / Structural Pest Inspector (individual)65377Commercial Applicator: Invalid; Commercial Operator: Renewed (12/31/2026), ‘not employed by any company’Not shown41, 42
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Operator (TJW CROACH LLC dba CROACH)AG-L1043809CPOActive31-DEC-2643
OregonOregon Department of Agriculture (pesticide licensing)Commercial Pesticide Applicator (individual; ODA record does not show employer)AG-L0167886CPAActive31-DEC-2643
IdahoIdaho State Department of Agriculture (applicator licensing)Professional applicator (categories CO IP OP PH), individual: Donald Lynd, Spokane Washington59863Listed (record shows expiration 12/31/2027; 0 of 16 CE credits)12/31/202744, 45
IdahoIdaho State Department of Agriculture (applicator licensing)57670 and 88390 (as advertised)ISDA lookup returned ‘No Active licenses found’ for both numbersNot shown46, 47
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (dba PEST FREE; parent T J CROACH LLP; UBI 602 900 640)PESTFF*894K4Active02/28/202848
WashingtonWashington Dept. of Labor & Industries (contractor registration)Construction Contractor, GENERAL (CROACH NW LLC; UBI 604 089 345)CROACNL742DRActive03/19/202849
OregonOregon Construction Contractors BoardCCB contractor license (TJW CROACH LLC)254243ActiveNot shown50
IdahoIdaho Secretary of StateBusiness registration: TJ CROACH LLP (Limited Liability Partnership, Idaho)0000012573Active-Existing, Good StandingAR due 01/31/20277
IdahoIdaho Secretary of StateBusiness registration: Croach ID LLC (Idaho LLC)0003747873Active-ExistingAR due 01/31/20273
OregonOregon Secretary of StateBusiness registration: TJW CROACH LLC (foreign LLC, home jurisdiction Washington)853204-98ACT (Active); next renewal 04-30-202704-30-20274
WashingtonWashington Secretary of State (via OpenCorporates mirror)Washington registrations: T J CROACH LLP, CROACH NW LLC, TJW CROACH LLC602900640 / 604089345 / 603202164Active per OpenCorporates mirror (not verified on Washington CCFS)Not shown51, 52, 53, +1

Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

Saela Pest Control 4 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 13, 2026 · Complaint summaryUsed in complaint record

    BBB of Midwest Plains (profile tied to Rollins, Inc. HQ)

    The BBB profile for Saela Pest Control (Kansas City, Missouri) shows “1,053 total complaints in the last 3 years” and “296 complaints filed in the last 12 months” (October 13, 2026; on October 11, 2026 it showed 1,055 and 299). The Rollins, Inc. HQ profile and the Saela Merriam, Kansas profile show the same numbers, so these are Rollins family-wide totals, not Saela-only counts. Individual complaints did not render.43

  • October 13, 2026 · Complaint summaryShown only

    BBB of Greater Atlanta (new HQ profile); BBB of Midwest Plains (Kansas City profile)

    BBB now also lists a Saela Pest Control headquarters profile in Atlanta, Georgia (BBB of Greater Atlanta; accredited since 4/1/2025; A+), with “Related Businesses: Rollins, Inc.”. Its BBB file was opened 10/12/2026 and it shows 0 complaints and 0 reviews, so it has no 3-year history yet. The Kansas City profile still shows Rollins-wide totals (now 1,053 complaints in 3 years and 296 in 12 months; 1,055 and 299 on October 11, 2026). BBB directory searches for Saela or Edge Pest Control near Kent and Lakewood, Washington, Beaverton, Oregon and Nampa, Idaho returned no Saela/Edge profile. There is still no BBB profile with Saela-only complaint history for the Pacific Northwest.32, 43, 45, 46, +7

  • May 31, 2024 · LawsuitShown only

    U.S. District Court, District of Oregon

    Saela is not a party. In EcoShield Pest Solutions Portland, LLC v. Grit Marketing, LLC (D. Or. 3:24-cv-00887), EcoShield’s complaint alleges that a GRIT sales representative in the Portland market boasted, “We already kicked out Insight [Pest Solutions], Brooks [Pest Control], Saela [Pest Control]”. The court’s 3/18/2025 opinion separately notes that defendants asked it to take judicial notice of the websites of “four pest-control companies operating in Portland”, including Saela; the court declined. These are a party’s allegation and request, not findings, and no wrongdoing by Saela is alleged.44

  • June 15, 2023 · PermitShown only

    Oregon Secretary of State

    The Oregon SOS record for SAELA PORTLAND, LLC shows an administrative revocation of authority on 06-15-2023, with a reinstatement filed 06-26-2023. This is an administrative filing status; no reason is given.38

Croach Pest Control 7 records

Legal and regulatory score: 10.0/10. Records counted in it: none.

  • October 11, 2026 · Complaint summaryUsed in complaint record

    BBB Great West + Pacific

    BBB HQ profile (Hayden, Idaho; covers corporate-owned locations, including non-PNW branches): 13 complaints in 3 years, 3 in the last 12 months. The most common published complaint is a disputed early-cancellation fee after sign-up ($200 in several cases; one $489 bill). Several complaints describe door-to-door sales, and some say reps told customers they could cancel any time. Others concern missed or incomplete service.10

  • October 11, 2026 · Complaint summaryShown only

    Washington

    Washington L&I contractor records for PEST FREE (T J CROACH LLP) and CROACH NW LLC show no license violations, no lawsuits against the bond, no L&I tax debts and no workplace safety inspections in the prior 6 years.48

  • October 11, 2026 · Complaint summaryShown only

    Oregon

    Oregon CCB record for TJW CROACH LLC shows no complaints, no civil penalties or sanctions, and no administrative suspensions in the past 10 years.50

  • June 16, 2026 · Complaint summaryShown only

    BBB (location not stated)

    BBB complaint (filed by the customer’s child): a door-to-door rep allegedly initiated an unauthorized $150 Zelle transfer into the customer’s father’s bank account to secure the sale; Croach later adjusted the account to a zero balance and closed it.10

  • August 5, 2025 · Complaint summaryShown only

    BBB / Kirkland, Washington

    BBB complaint (resolved): sales rep and supervisor promised a referral deal (4 referrals = 1 free year) outside Croach’s standard program; Croach acknowledged ‘a commitment was made by one of our representatives’ and said it would honor it. The same story appears as a 1-star review on the Kirkland, Washington Google listing.10

  • December 13, 2023 · Complaint summaryShown only

    State AG (name redacted on BBB; quoted letter cites RCW 42.56, Washington)

    BBB complaint over a $200 cancellation fee and an account sent to collections. Croach’s 01/09/2024 response says the state AG (name redacted by BBB) closed the complaint through its informal resolution process; the quoted closing letter is addressed to ‘Croach NW’ and cites RCW 42.56 (Washington’s Public Records Act). The consumer rejected the response and said they were reopening the case.11

  • July 1, 2021 · PermitShown only

    Oregon

    Oregon SOS administratively revoked TJW CROACH LLC’s authority to transact business in Oregon on 06-28-2018 and 07-01-2021 (reason not stated on the record); reinstated 01-14-2021 and 12-17-2024. Now active.4

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