Saela Pest Control vs. Interstate Pest Management
Saela Pest Control ranks #1 and Interstate Pest Management ranks #4 in our Pacific Northwest pest control rankings, with Handshake Scores of 8.3 and 8.0 out of 10. Both have locations on file in Washington and Oregon. Saela Pest Control also has locations in Idaho.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| Saela Pest Control | Interstate Pest Management | |
|---|---|---|
| Rank | #1 in Pacific Northwest pest control | #4 in Pacific Northwest pest control |
| Confidence | High | High |
| Provisional score | No | No |
| Door-to-door sales | Yes2, 7, 8, 9, +6 | Not found9, 10, 11, 6 |
| Ownership | SubsidiaryParent: Rollins, Inc. (NYSE: ROL), acquired April 20252, 3, 4, 5 | Independent4, 6, 7, 8 |
| Headquarters | Orem, Utah2 | Kelso, Washington2, 3, 4, 5 |
| States on file | Washington, Oregon and Idaho5 locations | Washington and Oregon5 locations |
| Record verified | October 14, 2026 | October 11, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Saela Pest Control | Interstate Pest Management | |
|---|---|---|
| Customer satisfaction 35% | 8.5 | 9.7 |
| Interstate Pest Management scores higher on customer satisfaction (9.7 vs. 8.5). | ||
| Complaint record 10% | N/A | 10.0 |
| Interstate Pest Management scores 10.0 on complaint record; Saela Pest Control isn’t scored on it. | ||
| Sales and contract fairness 15% | 6.0 | 5.5 |
| Saela Pest Control scores higher on sales and contract fairness (6.0 vs. 5.5). | ||
| Licensing and compliance 15% | 9.5 | 10.0 |
| Interstate Pest Management scores higher on licensing and compliance (10.0 vs. 9.5). | ||
| Legal and regulatory record 15% | 10.0 | 10.0 |
| Tied on legal and regulatory record (10.0 each). | ||
| Handshake Score | 8.3/10 | 8.0/10 |
| Saela Pest Control has the higher Handshake Score (8.3 vs. 8.0). | ||
Saela Pest Control had no usable inputs for complaint record, so that factor was left out of its score and its remaining weights were scaled up to 100%.
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Saela Pest Control | Interstate Pest Management | |
|---|---|---|
| Workplace score | 6.7 | N/A |
| Saela Pest Control has a workplace score of 6.7; Interstate Pest Management isn’t rated. | ||
Review platforms
Google figures cover each company’s Pacific Northwest listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Saela Pest Control | Interstate Pest Management | |
|---|---|---|
| Google listings in the PNW | 5 | 5 |
| Google reviews | 10,677 | 8,078 |
| Google average | 4.6 | 5.0 |
Saela Pest Control 18 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleKent, Washington | 4.6/5 | 2,939 | View |
| GoogleBeaverton, Oregon | 4.6/5 | 2,826 | View |
| GoogleLynnwood, Washington | 4.5/5 | 1,929 | View |
| GoogleNampa, Idaho | 4.5/5 | 1,816 | View |
| GoogleLakewood, Washington | 4.8/5 | 1,167 | View |
| BBBSaela Pest Control profile, Kansas City, Missouri | 1.21/5 | 414 | View |
| BestCompanynational profile | 4.5/5 | 376 | View |
| HomeAdvisorLynnwood, Washington | 4.6/5 | 586 | View |
| HomeAdvisorLakewood, Washington | 4.7/5 | 928 | View |
| HomeAdvisorKent, Washington | 4.6/5 | 1,474 | View |
| HomeAdvisorBeaverton, Oregon | 4.4/5 | 886 | View |
| HomeAdvisorNampa, Idaho | 4.7/5 | 234 | View |
| YelpBeaverton, Oregon | — | 226 | View |
| YelpLynnwood, Washington | — | 210 | View |
| YelpLynnwood, Washington | — | 130 | View |
| YelpLynnwood, Washington | — | 116 | View |
| YelpKent, Washington | — | 113 | View |
| YelpNampa, Idaho | — | 56 | View |
Interstate Pest Management 13 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GooglePortland, Oregon | 5.0/5 | 2,506 | View |
| GoogleKelso, Washington | 4.9/5 | 2,346 | View |
| GoogleVancouver, Washington | 5.0/5 | 1,751 | View |
| GoogleOlympia, Washington | 5.0/5 | 1,195 | View |
| GoogleSalem, Oregon | 5.0/5 | 280 | View |
| BBBHQ Kelso, Washington + corporate branches | 1.0/5 | 1 | View |
| AngiKelso, Washington | 4.9/5 | 7 | View |
| HomeAdvisorKelso, Washington | 5.0/5 | 5 | View |
| FacebookCompany page | 96% recommend | 103 | View |
| BirdeyeKelso, Washington | 4.9/5 | 2,662 | View |
| OtherBestProsInTown, Kelso, Washington | 4.9/5 | 280 | View |
| FacebookKelso, Washington page ‘Interstate Pest Management | — | 3 | View |
| OtherPortland, Oregon | — | 7 | View |
Better Business Bureau
Saela Pest Control. Its company-wide BBB profile shows an A+ grade and 1,053 complaints in the last three years.
Interstate Pest Management. Its BBB profile shows an A+ grade and 1 complaint in the last three years.
| Saela Pest Control | Interstate Pest Management | |
|---|---|---|
| BBB grade | A+31, 32, 33, 34, +1 | A+4, 31, 32 |
| Accredited | Yes, since 8/17/2022 | Yes, since 9/14/2016 |
| Complaints, last 3 years | 1,053 | 1 |
| BBB customer reviews | 1.21/5 average from 414 reviews | 1.0/5 average from 1 review |
| Profile scope | Kansas City, Missouri profile. No Washington, Oregon and Idaho or Utah Saela profile exists; a BBB search (October 13, 2026) shows five Saela listings: Kansas City Missouri, Merriam Kansas, Wheeling Illinois, Thornton Illinois and a new Atlanta Georgia headquarters profile (file opened 10/12/2026, 0 complaints, 0 reviews). The Kansas City profile’s “About This Business” text describes Rollins, Inc., and its complaint figures (1,053/3yr on October 13, 2026; 1,055 on October 11, 2026) and review figures (1.21/5 from 414, October 11, 2026) equal the Rollins, Inc. HQ profile figures, so they are not Saela-specific. | Not recorded |
| Retrieved | October 13, 2026 | October 11, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Saela Pest Control 9 terms
Contracts start at 12 months, then continue month-to-month. Cancellation is by phone, and an early termination fee may apply before the term ends (company FAQ).6
No one-time treatments; service runs on a 12-month schedule (company FAQ).6
Prices are not published; pricing depends on pests, region, property size, frequency and products (company FAQ).6
Free re-services between visits while the plan is active (“Saela Warranty”).6
A Nampa, Idaho customer reports a $105 early termination fee.11
A Lakewood, Washington customer reports a 24-month contract with a $934 early-cancellation balance.12
An Edge-era Kent, Washington customer (about 5 years before October 11, 2026) reports a 2-year contract of about $1,100, with half the remaining balance due on cancellation.8
A Lynnwood, Washington customer advises paying no more than $119 per quarter.16
Company FAQ: customers “can cancel service at any time by calling us directly”; cancellations must be done by phone (“so we can review your account”), and an early termination fee may apply if cancelled early. No fee amount is given.17
Interstate Pest Management 8 terms
All Seasons Pest plan from $39/month with a $260 one-time setup fee, billed quarterly, due at first visit; Pest & Rodent $47/month with $280 setup; All Seasons Rodent $39/month with $280 setup. ‘All prices are starting rates’.12
Plans include quarterly visits and free re-treatments between visits; free rodent call-backs may carry a charge if exclusion work was not done.12
A 12-month service agreement is required on the plans offered on the Salem promotion page (setup fee waived for new Salem customers through Sept 1, 2026).13
‘Switch & Save’ special advertises no setup fee and ‘NO Contract’ for new customers who present a competitor’s current contract (conflicts with the 12-month agreement stated elsewhere; terms not reconciled on the site).14
Company advertises a satisfaction guarantee / free re-service guarantee on quarterly plans.15
Customer reports (Google, Kelso listing, about 2 years before October 11, 2026): $260 setup fee plus $37/month for quarterly service; owner reply confirms ‘that is our standard pricing for our basic quarterly service’.16
Confirmed verbatim in the researcher’s Google Maps capture (October 12, 2026, 02:16 UTC); live re-sort was blocked by Google’s sign-in prompt during verification.
Customer report (Google, Kelso listing, about 8 years before October 11, 2026) says the plan could not be cancelled for a full year.16
Confirmed verbatim in the researcher’s Google Maps capture (October 12, 2026, 02:16 UTC); live re-sort was blocked by Google’s sign-in prompt during verification.
Customer report (Google review syndicated on HomeAdvisor, Sep 2025): $280 to set up and $45 per month.17
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Saela Pest Control 8 records (Washington 2, Oregon 3, Idaho 3)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Washington | Washington State Department of Agriculture (WSDA), Pesticide and SPI LicensingCommercial Applicator (California) license held by the company’s designated individual CA, listed on the WSDA company record for Saela Holdings LLC (UBI 606041362 as supplied by applicant) | 105690 | New | 12/31/2026 | 36 |
| Oregon | Oregon Department of Agriculture (ODA) pesticide licensingCommercial Pesticide Operator (SAELA PORTLAND LLC, DBA SAELA PEST CONTROL, Beaverton Oregon 97008) | AG-L1080744CPO | Active | 31-DEC-26 | 37 |
| Oregon | Oregon Secretary of State, Corporation DivisionForeign LLC registration (Utah): SAELA PORTLAND, LLC, formerly EDGE PEST CONTROL PORTLAND LLC (name changed 04-21-2022) | 1429707-97 | ACT | Next renewal 04-13-2027 | 38 |
| Oregon | Oregon Secretary of State, Corporation DivisionForeign LLC registration (Utah): SAELA HOLDINGS, LLC | 2525599-93 | ACT | Next renewal 02-03-2027 | 3 |
| Idaho | Idaho Secretary of State (SOSbiz)Foreign Limited Liability Company (Utah): Saela Idaho, LLC | 5338147 | Active-Existing | AR due 08/31/2027 | 39 |
| Idaho | Idaho Secretary of State (SOSbiz)Foreign Limited Liability Company (Utah): SAELA HOLDINGS, LLC | 6641393 | Active-Existing | AR due 02/28/2027 | 39 |
| Washington | Washington Secretary of State (via OpenCorporates; CCFS not reachable headlessly)Foreign LLC branch registrations | 606041362 (Saela Holdings, LLC); 605077651 (Saela Portland, LLC); 603597489 (Saela Seattle, LLC) | Listed as branch records; two older entries (SAELA SEATTLE NORTH, LLC and one SAELA SEATTLE, LLC record) are marked inactive | Not shown | 40 |
| Idaho | Idaho State Department of Agriculture (ISDA), Pesticide Applicator LicensingNo company-level pesticide license found: Idaho Code 22-3404 classifies applicator licenses (professional, private, chemigation) and requires each professional applicator to pass an exam and be 18 or older; ISDA’s public lookup searches only by license number, last name or first name | Not shown | Not verified: no company or business-name lookup and no published list of licensed pest control businesses was found | Not shown | 41, 42 |
Interstate Pest Management 8 records (Washington 4, Oregon 4)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Washington | Washington State Dept. of Agriculture (WSDA) Pesticide LicensingCommercial Applicator (Bradley L Thorstenson for Interstate Pest Control Inc); endorsements: Insect and Disease Control, PCO Structural, PCO General, Vertebrate Pest, Weed Control | 229 | Renewed | 12/31/2026 | 33 |
| Washington | WSDA Structural Pest Inspector (SPI) programSPI company responsible party (Bradley Thorstenson); 6 company-employed SPIs | 229 | Renewed | 12/31/2026 | 33 |
| Oregon | Oregon Dept. of Agriculture (ODA) Pesticide LicensingCommercial Pesticide Operator; categories: IIHS General Pests, IIHS Structural Pests, Ornamental & Turf Insecticide & Fungicide, Right of Way | AG-L0000148CPO | Active | 12/31/2026 | 4, 34 |
| Washington | Washington Secretary of State (via OpenCorporates mirror)Washington Profit Corporation ‘INTERSTATE PEST CONTROL, INC.’ | 601415219 | Active | Not shown | 35 |
| Oregon | Oregon Secretary of State Corporation DivisionForeign Business Corporation (FBC), jurisdiction Washington, ‘INTERSTATE PEST CONTROL INC.’ | 605169-87 | ACT | Next renewal 11-20-2027 | 8 |
| Oregon | Oregon Secretary of State Corporation DivisionAssumed Business Name (ABN) ‘INTERSTATE PEST MANAGEMENT INC.’ (authorized representative: Interstate Pest Control Inc.) | 1240751-93 | INA (inactive) | Not shown | 36 |
| Washington | Washington Dept. of Labor & Industries (contractor registration, data.wa.gov)Construction Contractor, specialty ‘Structural Pest Control’ | INTERPC088QP | ACTIVE | July 18, 2028 | 37 |
| Oregon | Oregon Construction Contractors Board (CCB)Residential Specialty Contractor | 127319 | Active | 1/26/2028 | 38 |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Saela Pest Control 4 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 13, 2026 · Complaint summaryUsed in complaint record
BBB of Midwest Plains (profile tied to Rollins, Inc. HQ)
The BBB profile for Saela Pest Control (Kansas City, Missouri) shows “1,053 total complaints in the last 3 years” and “296 complaints filed in the last 12 months” (October 13, 2026; on October 11, 2026 it showed 1,055 and 299). The Rollins, Inc. HQ profile and the Saela Merriam, Kansas profile show the same numbers, so these are Rollins family-wide totals, not Saela-only counts. Individual complaints did not render.43
October 13, 2026 · Complaint summaryShown only
BBB of Greater Atlanta (new HQ profile); BBB of Midwest Plains (Kansas City profile)
BBB now also lists a Saela Pest Control headquarters profile in Atlanta, Georgia (BBB of Greater Atlanta; accredited since 4/1/2025; A+), with “Related Businesses: Rollins, Inc.”. Its BBB file was opened 10/12/2026 and it shows 0 complaints and 0 reviews, so it has no 3-year history yet. The Kansas City profile still shows Rollins-wide totals (now 1,053 complaints in 3 years and 296 in 12 months; 1,055 and 299 on October 11, 2026). BBB directory searches for Saela or Edge Pest Control near Kent and Lakewood, Washington, Beaverton, Oregon and Nampa, Idaho returned no Saela/Edge profile. There is still no BBB profile with Saela-only complaint history for the Pacific Northwest.32, 43, 45, 46, +7
May 31, 2024 · LawsuitShown only
U.S. District Court, District of Oregon
Saela is not a party. In EcoShield Pest Solutions Portland, LLC v. Grit Marketing, LLC (D. Or. 3:24-cv-00887), EcoShield’s complaint alleges that a GRIT sales representative in the Portland market boasted, “We already kicked out Insight [Pest Solutions], Brooks [Pest Control], Saela [Pest Control]”. The court’s 3/18/2025 opinion separately notes that defendants asked it to take judicial notice of the websites of “four pest-control companies operating in Portland”, including Saela; the court declined. These are a party’s allegation and request, not findings, and no wrongdoing by Saela is alleged.44
June 15, 2023 · PermitShown only
Oregon Secretary of State
The Oregon SOS record for SAELA PORTLAND, LLC shows an administrative revocation of authority on 06-15-2023, with a reinstatement filed 06-26-2023. This is an administrative filing status; no reason is given.38
Interstate Pest Management 3 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 11, 2026 · Complaint summaryUsed in complaint record
BBB Great West + Pacific
BBB: 1 complaint in the last 3 years, 0 in the last 12 months. The one published complaint (01/05/2024, ‘Service or Repair Issues’, status Answered) says the customer paid an initial fee plus $50/month for quarterly visits but had not been serviced for almost a year; the business responded 02/09/2024 apologizing and promising a refund.39
October 11, 2026 · PermitShown only
Oregon
Oregon CCB license summary (each section covers the past 10 years): no complaints (claims) filed and ‘No’ to civil penalties or other sanctions (license suspensions); under ‘Administrative Suspensions’ it answers ‘Yes’ to whether the CCB has ever suspended this contractor for lack of bond/insurance. The date and length of that suspension are not shown.38
October 4, 2018 · PermitShown only
Oregon
Oregon assumed business name ‘INTERSTATE PEST MANAGEMENT INC.’ (1240751-93) went inactive for failure to renew. Registry status only; no enforcement action found.36
Keep reading
- Saela Pest Control review#1 in Pacific Northwest pest control
- Interstate Pest Management review#4 in Pacific Northwest pest control
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
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