Interstate Pest Management Review

How we review companies Handshake Score v1.2.1 (rules v1.0.5, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Single profile covers HQ and corporate-owned branches (Portland, Salem, Olympia, Vancouver addressIds link to the same business ID 1296-75001045). BBB lists ‘Alternate Names: Interstate Pest Control Inc’ and ‘Years in Business: 34’.

Scored: Complaint record

Complaint themes

• Missed quarterly service while still being billed (1 complaint, 2024; business promised refund)

BBB profiles

• Main profile · A+View

• Branch profileView

  Recorded: “211 SE Madison St Portland, OR 97214-4190”

• Branch profileView

  Recorded: “7316 NE 47th Ave, Suite C Vancouver, WA 98661-1394”

Door-to-door sales: Not found

No evidence of door-to-door selling found: no D2D/summer sales job posts (Indeed shows no open jobs), no solicitor permits, and none of the ~90 Google/BBB/Angi/HomeAdvisor reviews read describe a sales rep at the door (one mentions a technician knocking to announce a scheduled service). The company’s careers page contrasts itself with ‘the door knocker’ (company statement, not independent proof). Sales appear inbound (phone, web quote form, online booking). The door-to-door badge stays “Not found” because absence of evidence was not independently confirmed. One 2018 Indeed employee review is titled ‘Sales Manager’ (Kelso, Washington) without describing the sales method.

• “Solutions are where the rubber meets the road. This value separates us from the DIY home owner, and the door knocker. We show up and we make things better.”

  interstatepest.com · retrieved October 11, 2026⁹

• “There are no open jobs at Interstate Pest Management currently.”

  indeed.com · retrieved October 11, 2026¹⁰

• “Call the Interstate office closest to you and you will get a real person, a straight answer on what it is, and a price before anybody gets in a truck.”

  interstatepest.com · retrieved October 11, 2026¹¹

• “Our estimates are 100% complimentary, free, and clear.”

  interstatepest.com · retrieved October 11, 2026⁶

Contract terms and pricing

• All Seasons Pest plan from $39/month with a $260 one-time setup fee, billed quarterly, due at first visit; Pest & Rodent $47/month with $280 setup; All Seasons Rodent $39/month with $280 setup. ‘All prices are starting rates’.¹²

  “All Seasons Pest $ 39 /mo $260 one-time setup fee Billed quarterly · Due at first visit”

• Plans include quarterly visits and free re-treatments between visits; free rodent call-backs may carry a charge if exclusion work was not done.¹²

  “If exclusion work has not been performed on your property, an additional charge may apply for rodent call-backs.”

• A 12-month service agreement is required on the plans offered on the Salem promotion page (setup fee waived for new Salem customers through Sept 1, 2026).¹³

  “Free setup available on All Seasons Pest Plan through September 1. 12-month service agreement required.”

  Scored: Sales and contract fairness (−1)

• ‘Switch & Save’ special advertises no setup fee and ‘NO Contract’ for new customers who present a competitor’s current contract (conflicts with the 12-month agreement stated elsewhere; terms not reconciled on the site).¹⁴

  “Switch & SAVE! NO setup fee & NO Contract when you make the switch!”

• Company advertises a satisfaction guarantee / free re-service guarantee on quarterly plans.¹⁵

  “Free Re-Service Guarantee On our quarterly plan, if pests return between visits — we come back at no extra charge.”

• Customer reports (Google, Kelso listing, about 2 years before October 11, 2026): $260 setup fee plus $37/month for quarterly service; owner reply confirms ‘that is our standard pricing for our basic quarterly service’.¹⁶

  “They charge you an initial setup fee of $260 PLUS a monthly fee of $37 for quarterly service.”

  Checked against saved capture

  Confirmed verbatim in the researcher’s Google Maps capture (October 12, 2026, 02:16 UTC); live re-sort was blocked by Google’s sign-in prompt during verification.

• Customer report (Google, Kelso listing, about 8 years before October 11, 2026) says the plan could not be cancelled for a full year.¹⁶

  “And if I were to cancel I would still have to keep paying them for doing nothing as they won't let you cancel for a full year.”

  Scored: Sales and contract fairness (−1)Checked against saved capture

  Confirmed verbatim in the researcher’s Google Maps capture (October 12, 2026, 02:16 UTC); live re-sort was blocked by Google’s sign-in prompt during verification.

• Customer report (Google review syndicated on HomeAdvisor, Sep 2025): $280 to set up and $45 per month.¹⁷

  “I pair $280 to set up and it will be $45 per month going forward”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 11, 2026 · BBB Great West + Pacific · Complaint summaryScored: Complaint record

  BBB: 1 complaint in the last 3 years, 0 in the last 12 months. The one published complaint (01/05/2024, ‘Service or Repair Issues’, status Answered) says the customer paid an initial fee plus $50/month for quarterly visits but had not been serviced for almost a year; the business responded 02/09/2024 apologizing and promising a refund.³⁹

• October 11, 2026 · Oregon · PermitN/A

  Oregon CCB license summary (each section covers the past 10 years): no complaints (claims) filed and ‘No’ to civil penalties or other sanctions (license suspensions); under ‘Administrative Suspensions’ it answers ‘Yes’ to whether the CCB has ever suspended this contractor for lack of bond/insurance. The date and length of that suspension are not shown.³⁸

• October 4, 2018 · Oregon · PermitN/A

  Oregon assumed business name ‘INTERSTATE PEST MANAGEMENT INC.’ (1240751-93) went inactive for failure to renew. Registry status only; no enforcement action found.³⁶

Workplace score: N/A. It is not part of the Handshake Score.

Awards and certifications

• QualityPro accreditation, QualityPro / National Pest Management Association, since 2008²

  Source shown; issuer check not recorded

  Verified on issuer’s featured-company page (undated). Current status not checked against a live QualityPro directory.

• bedbugFREE network member, Bed Bug Central, 2009⁴³

  Source shown; issuer check not recorded

  Verified via trade press, not the issuer’s site; current status unverified.

• BBB Accreditation (A+), BBB Great West + Pacific, since 9/14/2016⁴

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned, serving the PNW since 1963; four-generation family business.⁶

• Team is QualityPro certified; uses IPM and organic products before pesticides.⁶

• Over 90% of customers stay on a recurring plan.¹²

• 100% satisfaction guaranteed on every visit; 7,600+ 5-star Google reviews.¹³

• 4.9 stars across 8,300+ Google reviews; a real person answers, no call center.¹¹

• Most technicians have been with the company for over a decade.⁶

• Memberships shown on Salem page: NPMA member, Oregon Pest Control Assoc., QualityPro, BBB, Bedbug Free certified (OPCA/NPMA/WSPMA membership not verified on issuers’ sites).¹³

• No upsells, no scare tactics.¹⁵

• All-Season Pest plans begin at $39 a month; Pest+Rodent from $47 a month.⁴⁶

• Locally owned and operated; serving Washington & Oregon since 1963 along I-5 from Olympia to Salem.⁴⁷

Mentions

Reddit threads are listed under On Reddit.

• Pest Control Technology (PCT) · Trade press · July 27, 2009 · Positive toneRead

  Interstate Pest Management Becomes bedbugFREE

  Trade-press announcement that the Kelso, Wash. company joined Bed Bug Central’s bedbugFREE network after completing Bed Bug University training.

  “Interstate Pest Management, Kelso, Wash., is the newest member of the bedbugFREE network of approved companies.”

• QualityPro (NPMA) · Award · Date not shown · Positive toneRead

  QualityPro featured company: Interstate Pest Management

  Issuer’s featured-company profile with Q&A from the owner; states QualityPro accreditation since 2008, Kelso HQ, 12 employees (undated page).

  “Interstate Pest Management has been QualityPro accredited since 2008!”

• BestProsInTown · Directory · Date not shown · Positive toneRead

  Interstate Pest Management - Kelso, WA

  Directory listing with an auto-generated summary of customer reviews (on-time, courteous technicians, shoe coverings).

  “Customers have reported that technicians show up on time, are courteous, efficient, and answer questions.”

• LinkedIn · Other · Date not shown · Neutral toneRead

  Interstate Pest Management (LinkedIn company page)

  Company-maintained page: 11-50 employees, privately held, founded 1963, HQ listed as Portland, Oregon; four office locations listed (no Salem).

  “Company size 11-50 employees Headquarters Portland, OR Type Privately Held Founded 1963”

• Get-Pruuf (Oregon CCB record aggregator) · Directory · Date not shown · Neutral toneRead

  Interstate Pest Control INC (CCB #127319)

  Third-party mirror of Oregon CCB data for the legal entity (Kelso, out of state): active license since 1998, bond and $1,000,000 insurance on file, no complaints or discipline listed. It does not show the CCB’s ‘Yes’ on a past bond/insurance suspension, so it does not resolve that open question.

  “Complaints: None Disciplinary: None”

1 Reddit thread found mentioning Interstate Pest Management (search run October 12, 2026).

It is tied to a place in Washington, Oregon or Idaho.

We searched Reddit directly for "Interstate Pest" (4 posts returned) and read each post’s title and opening text. Comment threads weren’t fetched yet. Reddit threads are shown for context and aren’t part of the Handshake Score, except that first-hand Pacific Northwest reports of terms misstated at the sale or of ignored no-soliciting signs count toward sales and contract fairness, like any other report.

• r/Portland · July 1, 2020 · Neutral toneRead on Reddit

  Renter + bird mites

  A Portland renter says Interstate Pest identified bird mites as the cause of bites after months of misdiagnoses, and asks about tenant rights on paying for treatment.

  “After going through several months of misdiagnoses (scabies body lice bed bugs) interstate pest concludes there are bird mites living in my home and that is what is biting me.”

  Portland, Oregon · First-hand experience

5 locations on file in Washington (3), Oregon (2).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• 8,078 Pacific Northwest Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 22 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Yelp (two listings: yelp.com/biz/interstate-pest-management-kelso-3 and -portland) returned HTTP 403; ratings not captured.
• Trustpilot: no profile found at trustpilot.com/review/interstatepest.com (page not found).
• Thumbtack, Porch and Nextdoor: a targeted web search (October 12, 2026) surfaced no profiles; the platforms were not checked directly.
• Glassdoor profile (EI_IE2155233) blocked by Cloudflare; only the rating/count from Glassdoor’s own search results were captured and the entity match is unconfirmed. Comparably and RepVue: an October 12, 2026 web search surfaced no profiles; not checked directly.
• Reddit: searched directly on October 12, 2026 through the SociaVault Reddit search API (query: “Interstate Pest”): 4 posts returned, 1 about this company, 1 tied to the Pacific Northwest. The thread is listed in the On Reddit section. Only post titles and opening text were read; comment threads weren’t fetched yet. Two earlier web searches on October 12, 2026 (Reddit plus Portland/Vancouver/Longview, and local outlets The Daily News and The Columbian) surfaced no Reddit threads, local news or YouTube coverage.
• Washington Secretary of State CCFS blocked automated access (‘System verification in progress’); Washington corporate status taken from OpenCorporates mirror.
• No Idaho locations; Idaho licensing/registry not applicable.
• Regulatory/legal: web searches (initial pass and October 12, 2026 gap fill: Washington and Oregon AG, settlement, lawsuit, FTC, consent order, AVC, WSDA/Department of Agriculture penalty) found no actions naming Interstate Pest Management or Interstate Pest Control, Inc. CourtListener returned only unrelated cases. Oregon DOJ complaint data, WSDA/ODA enforcement lists and state court records were not searched directly.
• No contract cancellation fee or auto-renewal term found in writing; only the 12-month agreement and setup fees.
• Google review dates are relative (‘5 days ago’) as displayed on October 11, 2026; absolute dates not shown.
• QualityPro page is undated; current accreditation status not confirmed in a live directory. NPMA, OPCA and WSPMA memberships not verified on issuer sites.
• Founding: company says 1963 (The Dalles, Oregon) but the current corporation dates to 1992 (BBB, Washington L&I); continuity between the 1963 business and today’s corporation is per company history only.
• Birdeye profile read via text fetch only (summary); exact review text not stored.
• One Facebook recommendation visible (Camrin G.) shares a name with a WSDA-listed company-employed operator (Camrin Alan Green); identity not confirmed.
• CustomerLobby (7 reviews) no longer shows a rating summary; only one 2010 review was read.

Open questions

• Oregon CCB answers ‘Yes’ to a past suspension for lack of bond/insurance, but the date and length are not shown on the summary page.
• The two Kelso Google review quotes used in the contract terms were confirmed against the researcher’s capture from October 12, 2026, 02:16 UTC. A live re-sort was blocked by Google’s sign-in prompt.
• Google review counts for Vancouver (1,751), Olympia (1,195) and Salem (280) come from the earlier capture. Live pages showed the 5.0 rating but hid the count.
• Glassdoor 3.0/3 reviews: the entity match is still unconfirmed because the profile is behind Cloudflare.
• Company site conflict: ‘Switch & Save … NO Contract’ versus a ‘12-month service agreement required’ on the Salem promotion.