Rambo Total Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Puyallup, Washington headquarters profile (BBB Great West + Pacific). The company operates only in Washington, so the profile covers all its locations. Type of Entity: Limited Liability Company (LLC). Customer review average 5/5 from 2 reviews. BBB category pages list the company in Renton with the Renton office address, but no separate branch profile was found.

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No evidence of door-to-door selling: no summer/D2D sales jobs, no reviews describing reps at the door, and the company publicly campaigns against door-to-door sellers. Sales run through phone quotes and technician visits (technicians earn sales commission bonuses). Recorded as “unknown” (badge: N/A), the same value used for other companies without D2D evidence.

• “In fact, most of the “sales process” is completed over the phone before a technician even comes out.”

  rambopest.com · retrieved October 28, 2026⁷

  Company FAQ answer to “I don’t like salespeople coming to my house, can you just tell me what it will cost over the phone?” Sales are by phone quote, then a technician visit.

• “When you contact us, our Customer Service Representatives will gather details about your pest issue and provide an initial service plan and quote.”

  Company website · retrieved October 28, 2026¹

  Homepage “Our Pest Control Process”: Step 1 Initial Phone Call, Step 2 Initial Site Visit with a written agreement.

• “During the Spring and Summer there are numerous pest control companies which hire seasonal salespeople to go door-to-door selling pest control.”

  rambopest.com · retrieved October 28, 2026⁸

  Company blog post warning customers against door-to-door pest control sellers.

• “At Rambo Total Pest Control, we choose to deal in facts and reality, not fear and doubt.”

  b-townblog.com · retrieved October 28, 2026⁹

  Sponsored post (paid native advertisement, B-Town Blog, June 14, 2022) in which the company warns against door-to-door sellers and says it recruits staff rather than “temporary seasonal hires”.

• “This position consists of providing pest control services, sales, troubleshooting problem accounts, etc., to current and future clients.”

  rambopest.com · retrieved October 28, 2026¹⁰

  Only field job advertised: Pest Control Specialist (technician), $18-$21/hour plus monthly sales commission bonuses; office staff prepare the daily schedule. No door-to-door or summer sales role advertised.

Contract terms and pricing

• Company FAQ: no long-term contract required for most services; month-to-month available with no penalty for stopping; longer terms earn discounts.⁷

  “For most of our services, no long-term contract is required. We offer flexible month-to-month options with no penalties if you decide to stop. If you’re looking for a longer-term service, we offer discounts.”

• Optional 12-month service agreement: $150 off the initial service (all three Total packages). The early-termination terms of the 12-month agreement are not published.⁶

  “By opting for a 12-month service agreement, you receive a $150 discount applied at the time of the initial service.”

• Insect Total Package: initial from $449; quarterly from $149 per treatment; monthly (when needed for control) from $89.⁶

  “The initial service starts at $449.”

• Rodent Total Package: initial from $559; monthly from $89 until control, then quarterly from $149.⁶

  “The initial service starts at $559.”

• Rambo Total Pest Package: initial from $799; monthly from $109, then quarterly from $169.⁶

  “The initial service starts at $799.”

• $50 late-cancellation fee for rescheduling an appointment with less than one business day (24 hours) notice. This is an appointment fee, not an early-termination fee.⁶

  “please provide at least one business day (24 hours) notice if you need to reschedule to avoid a $50 late cancellation fee.”

• Payment due at time of service; new clients secure appointments with a card on file; most clients use automatic recurring payments.⁶

  “Payment is due at the time of service, and we ask all new clients to secure their appointment with a credit card on file”

• A separate written agreement is made at the first visit; it is not published on the site.¹

  “they will conduct a thorough inspection and create a customized pest control plan with a written agreement.”

• Website Terms & Conditions (last updated April 22, 2026) say they govern use of the website “and any services, communications, or interactions provided by” Rambo, but defer to the written service documents for the actual scope of work and pricing. They contain no arbitration or class-waiver clause (governing law: Washington). The service agreement made at the first visit is not published, so they are not the full service contract.³

  “Any proposal, estimate, service agreement, invoice, or other written service documentation provided by Rambo will govern the actual scope of work and pricing.”

• Warranty: re-treatment between visits for recurring prevention customers; termite treatment carries a 5-year retreatment warranty.^{6, 7}

  “Typically, our warranty remains valid as long as we’re providing regular prevention services.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Washington (BBB Great West + Pacific; Puyallup HQ profile covering the whole company) · Complaint summaryScored: Complaint record

  BBB profile: A+, accredited since 1/15/2008, 0 complaints. Two customer reviews (both 5 stars).^{5, 22}

• July 3, 2025 · Washington (Secretary of State, via OpenCorporates mirror) · PermitScored: Licensing and compliance (−0.5)

  OpenCorporates’ copy of Washington SOS filings for RAMBO TOTAL LLC (602696695) shows a delinquent annual report notice (1 Mar 2025), administrative dissolution (3 Jul 2025) and reinstatement (29 Jul 2025, 26 days later). Status is now Active and the 2026 annual report was filed 7 Jan 2026. The registry mirror gives no reason beyond the delinquent annual report sequence.²

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Best in the Pacific Northwest 2025: Bronze, Best Pest Control, The Seattle Times (Best in the Pacific Northwest), 2025³⁷

  Source shown; issuer check not recorded

• Nextdoor Neighborhood Favorite (2021-2025), Nextdoor, 2021-2025³⁸

  Source shown; issuer check not recorded

• BBB Accreditation (A+), BBB Great West + Pacific, since 2008⁵

  Source shown; issuer check not recorded

• Angie’s List Super Service Award 2018 (eighth consecutive year), Angie’s List (reported by PMP trade press; not checked on the issuer’s site), 2018³⁹

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Owner Luke Rambo named NPMA Young Entrepreneur of the Year at PestWorld 2016 (company press release; not verified on NPMA’s site).⁴⁰

• Owner served on the WSPMA board twice and as president in 2019 and 2024.⁴

• Took over the clients of Rodgers Pest Control (owner Chad, relocating to Idaho) from June 1, 2026, keeping their price for the first year; team of 38 people; 20th year in business in February 2027.⁴¹

• Serves most of King and Pierce counties; technicians take trucks home to extend coverage.⁷

• Grew from a one-person operation to 15 people in its first 10 years, mainly through retention and referrals; will never use fear and doubt to sell.¹

Mentions

Reddit hasn’t been searched for this company yet.

5 locations on file in Washington (5).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• 3,451 Pacific Northwest Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 21 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google showed a “limited view” to the automated browser: reviews could not be re-sorted by lowest rating, so no negative Google review was read; excerpts are the default-order reviews.
• No negative review text was readable on any platform: Angi shows ~1% 1-star and ~1% 2-star but they were not on the readable page; Yelp (HTTP 403) only gave a snippet fragment; Facebook shows one review without login.
• Yelp, Glassdoor and the main Indeed page returned HTTP 403; their ratings are snippet-only and not scored. PestReviews.org returned HTTP 503 and is a company-solicited feed in any case (excluded).
• The service agreement signed at the first visit is not published: auto-renewal, cancellation channel, arbitration/class waiver and the early-termination terms of the optional 12-month agreement are unknown.
• WSDA company record shows “No Branches” while the company names a Renton office and Tacoma and Seattle dispatch locations; whether WSDA requires separate branch records for these was not determined (not treated as a licensing problem).
• Washington SOS CCFS is behind a Cloudflare verification; registry data come from the OpenCorporates mirror. The reason for the July 2025 administrative dissolution is not shown (filing history suggests a late annual report).
• The All Green Pest Control LLC Google listing (links to agpestcontrol.com and rambopest.com, 7 old reviews) belongs to a separate business that retired in March 2023 and transferred its client base to Rambo. No Rambo page about the All Green transfer was found (the Rodgers transfer has one).
• Washington state court search (dw.courts.wa.gov) not run (untested tool); CourtListener and searches found no suit against the company.
• Reddit: searches (site:reddit.com and plain) found no thread about the company.
• NPMA Young Entrepreneur 2016 award not verified on NPMA’s site; Angie’s List Super Service Award verified only via PMP trade press.
• No location, license or registration in any of the other 23 covered states (company serves King and Pierce counties, Washington); nothing to look up there.
• HomeAdvisor page (review/42650635, old 4227 S Meridian address) shows only a review form, no rating.
• Washington SOS CCFS business search re-tried; the page carries a Cloudflare Turnstile widget (not attempted). The 2025 dissolution/reinstatement rests on the OpenCorporates mirror of Washington SOS filings, re-read live October 28, 2026 (same entries).
• Re-read of the Indeed company page (-1) and the PMP 2018 award article now return Cloudflare/403 pages.

Open questions

• Sales and contract fairness fee: “none” rests on the FAQ month-to-month statement (“no penalties if you decide to stop”); the optional 12-month agreement ($150 off) has unpublished exit terms. Read as an undisclosed fee, the unpublished-terms item would be -1.5 instead of -1. Kept as recorded.
• WSDA record shows “No Branches” while the company names a Renton office and Tacoma/Seattle dispatch locations; whether WSDA requires branch records for these is undetermined. Not deducted (no expired or suspended record; same as Interstate Pest Management, also “No Branches” with several Washington offices).