Eastside Exterminators Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Bothell, Washington profile (BBB Great West + Pacific). Covers the Eastside Exterminators brand and its alternate names (Eastside Insulation, Eastside Exclusion, Eastside Crawlspace Cleanup and others); every Eastside-branded location is in Washington. BBB also lists a related Eastside Exterminators file in Everett, Washington at Parker Eco Pest Control’s Everett address, with Parker Eco as an alternate name: 0 complaints and 0 reviews. The Killers Pest Control has its own Portland, Oregon BBB profile. BBB File Opened 1/1/1976; Business Incorporated 11/7/2022 (the current LLC); Type of Entity LLC. The single complaint is Answered, so 0 unanswered. Customer review average 4.22/5 from 9 reviews.

Scored: Complaint record

Complaint themes

• Insurance claim for alleged damage denied; dispute over refund offer

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No evidence of door-to-door selling: no summer/D2D sales jobs, no review describing a rep at the door (searches for ‘door to door’, ‘knocked’, ‘came to my door’ found none). Sales run through calls and inspections; one reviewer mentions a ‘sales agent’ without saying the sale was at the door. Recorded as “unknown” (badge: N/A), the value used for other companies without D2D evidence.

• “During the initial visit to your home, our exterminators will carefully inspect your home’s interior and exterior”

  eastsideexterminators.com · retrieved October 28, 2026¹³

  Plans are sold by phone call and inspection (“Call 425-318-7912”, “SCHEDULE AN INSPECTION”).

• “Service Professional Sales Professional Office/Clerical”

  eastsideexterminators.com · retrieved October 28, 2026¹⁴

  The careers page lists a ‘Sales Professional’ role category; the career portal open on October 28, 2026 listed only a Licensed Pest Control Technician job. No summer, seasonal or door-to-door sales posting was found.

• “Available Positions Licensed Pest Control Technician WA-Bothell-98021”

  eastsideexterminators.careerplug.com · retrieved October 28, 2026¹⁵

  A search-result listing for a commercial sales representative and a field ‘Sales Inspector’ (home inspections and estimates) redirected to the career portal account page; the posts were no longer open and could not be read.

Contract terms and pricing

• Company offer: no annual contract required.^{3, 16}

  “No Annual Contract Required Protect your home, without the commitment”

• Signature Plus Pest Protection plan page: no long-term contracts; free return treatments between services.¹³

  “Free treatments if problems persist! No long term contracts!”

• Published General Terms and Conditions (Eastside Exterminators LLC), section 3: residential agreements are ‘recommended’ for 12 months; commercial contracts are one year, then month-to-month; cancellation of service requires 30 days’ notice in writing. No early-termination fee is stated.¹⁷

  “3.1 Residential agreements are recommended for 12 months to ensure all seasonal coverage.”

  Scored: Sales and contract fairness (−0.5)

• General Terms, section 5: residential customers pay a monthly fee set out in the signed service agreement; the company may raise the monthly fee after the initial 12-month contract.¹⁷

  “Monthly fees will be charged on the 1st or 15th of each month per the signed service agreement.”

  Scored: Sales and contract fairness (−0.5)

• General Terms, section 16 (disputes): Washington law; suits must be brought in federal or state courts in western Washington; mutual jury-trial waiver. No arbitration clause and no class-action waiver in the published Terms.¹⁷

  “MUST BE INSTITUTED IN THE FEDERAL COURTS OF THE UNITED STATES OF AMERICA OR THE COURTS OF THE STATE OF WASHINGTON IN EACH CASE LOCATED IN THE WESTERN REGION OF WASHINGTON”

• The General Terms say they ‘may be incorporated’ into the company’s service contracts and control over any inconsistency; customers also sign a separate service agreement, which is not published (the company’s BBB reply refers to the customer’s ‘signed agreement’, a SMART Pest Protect agreement with monitoring and quarterly service).^{17, 18}

  “1.1 These General Terms and Conditions – Eastside Exterminators LLC (these “Conditions”) may be incorporated into all contracts for pest control or other services made by Eastside Exterminators LLC”

• Warranty: repairs against target pests are warranted for the life of the service agreement when the customer follows technician recommendations and buys a Signature Protection plan. Customers report that canceling the recurring service voids the exclusion/treatment warranty.¹³

  “Eastside Exterminators warranties all repairs against the target pest(s) for the life of your service agreement.”

• Referral credit: $50 to each party when a referred customer receives a first regular service.¹⁶

  “Refer a friend and you’ll both receive $50!”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• December 4, 2025 · BBB Great West + Pacific (Bothell, Washington profile covering the Eastside brand) · Complaint summaryScored: Complaint record

  BBB: 1 complaint in 3 years (also the only one in the last 12 months), answered. 12/04/2025, Product Issues, Answered: a SMART Pest Protect customer (agreement of Feb 24, 2024) said the company advertises being fully insured but its insurer denied his damage claim. The company replied it is insured (policy number given) and the claim was denied on the merits, that the customer refused required exclusion work and access, and that it offered a refund; the customer rejected both replies, saying the insurer’s letter shows denial for lack of coverage and that only 12 months of payments were offered as a service credit.¹⁸

• September 24, 2025 · Washington Department of Labor & Industries, Division of Occupational Safety and Health (DOSH) · EnforcementN/A

  DOSH inspection 317987156 (results 09/24/2025) at 15500 Woodinville Redmond Road, Woodinville: 3 violations, all classed General (‘Not likely to cause serious illness or injury’) and all Corrected: no formal written accident prevention program (WAC 296-800-14005: 1), no written program (296-842-12005: 1, respirator rule) and no written hazard communication program (296-901-14010: 1). The page’s table shows a $0.00 penalty for each. No Serious violation.^{30, 34}

• January 18, 2022 · Washington Attorney General, consumer complaints dataset (data.wa.gov gpri-47xz) · Complaint summaryN/A

  4 consumer complaints recorded against ‘Eastside Exterminators’ (business city Redmond): opened March 1, 2016, August 6, 2019, April 26, 2020 and January 18, 2022, all Closed; recorded savings $132 on the 2022 complaint and $0 on the others. All four predate the Anticimex closing (October 16, 2022). Complaints are not findings and are not scored.³³

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accredited Business (A+), BBB Great West + Pacific, 2024⁶

  Source shown; issuer check not recorded

• BedBug Central Free Site Visit contest winner, BedBug Central, 2018³⁹

  Source shown; issuer check not recorded

  Verified via trade press (PMP), not on the issuer’s site.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Memberships: NWCOA, USPMPA, Master Builders Association of King and Snohomish Counties, WSPMA, Washington Department of Fish and Wildlife, BBB A+ (company claim; not verified with each issuer).⁵

• Only provider of the SMART Home rodent-monitoring system in Washington state.⁴¹

• ‘One of the largest operators in Washington and ranking among the top 100 in the nation.’¹⁵

• Locally owned and family-operated (the homepage still says so after the 2022 sale to Anticimex).³

• Oregon: Eastside Exterminators LLC holds an active ODA Commercial Pesticide Operator license and an Oregon foreign-LLC registration, but has no Eastside-branded office or Google listing there; its Oregon operation trades as The Killers Pest Control.³²

• Service area: Seattle north to Marysville, south to Federal Way and east to North Bend (King and Snohomish counties).³

Mentions

• PCT (Pest Control Technology) · Trade press · April 13, 2023 · Neutral toneRead

  Anticimex Acquires Seattle-Based Eastside Exterminators

  Anticimex’s first Pacific Northwest acquisition; Eastside had been run by Deanna Townsend and Alex Altizer for two decades; Kemp Anderson advised the sellers.

  “The acquisition is Anticimex’s first in the Pacific Northwest. Eastside has been operated by Deanna Townsend and business partner Alex Altizer the last two decades.”

• Anticimex (press release) · Other · April 13, 2023 · Positive toneRead

  Anticimex announces its expansion into the Pacific Northwest with the acquisition of Seattle based Eastside Exterminators

  Buyer’s press release; gives the October 16, 2022 closing date and calls Eastside ‘a household name’ in Seattle pest control.

  “Eastside is a household name and a leader in the pest management industry”

• PCT (Pest Control Technology) · Trade press · May 8, 2019 · Positive toneRead

  Eastside Exterminators Celebrates 50th Anniversary

  Company-supplied anniversary item: began as a one-man operation in 1969, more than 90 employees by 2019, family-owned with President Deanna Townsend and CEO Alex Altizer.

  “In 1969, Eastside Exterminators began as a one-man pest control operation, and has grown to more than 90 employees today.”

• Pest Management Professional (PMP) · Award · December 17, 2018 · Positive toneRead

  Eastside wins BedBug Central contest

  Eastside won BedBug Central’s Free Site Visit contest (a day of on-site bed bug training) as it launched a dedicated bed bug department.

  “Eastside Exterminators, based in Woodinville, Wash., has won the Free Site Visit contest from BedBug Central.”

• MarketersMEDIA Newsroom (paid press-release distribution) · Other · April 23, 2026 · Positive toneRead

  Eastside Exterminators Acquires Parker Eco Pest Control to Enhance Pest Control Services in the Greater Seattle Area

  Company press release announcing the purchase of Parker Eco Pest Control (founded 2016 by Wesley and Chris Parker), quoting Eastside’s president.

  “So recently, Eastside Exterminators has acquired Parker Eco Pest Control.”

Reddit hasn’t been searched for this company yet.

1 location on file in Washington (1).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• 2,439 Pacific Northwest Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google showed a limited view to the automated browser: reviews could not be re-sorted by lowest rating, so no negative Google review text was read beyond the one sentence in Google’s review summary; excerpts are the default order.
• Yelp (HTTP 403), Glassdoor (403 ‘Humans only’), Indeed (403) and Facebook (login wall) were blocked: no Yelp, Facebook or employee ratings recorded. Workplace has no inputs.
• No Thumbtack, Nextdoor or Porch profile found by search. Checkbook and the homepage’s Trustindex widget (Google-mirroring, ‘Based on 2,480 reviews’) are excluded platforms and not recorded as ratings.
• The signed service agreement (e.g. the SMART Pest Protect agreement cited in the company’s BBB reply) is not published. What the published text is silent on stays unknown: any early-termination fee and any class-action waiver in the signed agreement.
• No early-termination fee is stated anywhere, and no customer report of one was found.
• Whether the former Woodinville headquarters (15500 Woodinville-Redmond Rd NE) still operates as an office is not shown.
• L&I workers’ comp page shows ‘Call L&I account representative for account status’ and ‘Incomplete premium report received’; the account status itself was not shown and was not treated as a problem.
• Washington SOS CCFS is behind Cloudflare verification; Washington registry data come from the OpenCorporates mirror. Formation date and officers there need a login.
• Washington state court search (dw.courts.wa.gov) not run (untested tool); CourtListener (RECAP and opinions) returned no results for “Eastside Exterminators” and searches found no suit, AG action or settlement.
• WSDA pesticide enforcement lists 2019 to 2026 Q3 (shared captures) contain no Eastside, Parker Eco or The Killers entry.
• Reddit: no thread about the company found by search (site-specific searches could not run).
• Sales job posts seen in search results (commercial sales representative; field ‘Sales Inspector’ doing home inspections and estimates) were closed and could not be read; nothing indicates door-to-door canvassing.
• No location, license or registration in any other covered state was found besides Oregon (claims); the Eastside brand serves King and Snohomish counties, Washington. Sister brands Parker Eco Pest Control (Washington) and The Killers Pest Control (Oregon and Washington) are operated by the same LLC but trade under their own names and are not counted here.

Open questions

• Sales and contract fairness: the published General Terms say they ‘may be incorporated’ into contracts (§1.1) but control over any inconsistent contract (§1.2), while the company cites an unpublished signed agreement.
• Nothing in Eastside’s inputs uses that record for a deduction, so it is not double-counted.
• Washington state court index (dw.courts.wa.gov) still not searched.