Aspen Pest Control Review

How we review companies Handshake Score v1.2.1 (rules v1.0.5, confidence v1.2.1)

All figures retrieved October 11, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

BBB file opened 1/23/2015; Type of Entity: Corporation; Business Management: Mr. Joseph M Hampton, President/Secretary. 1 customer review (5/5).

Scored: Complaint record

BBB profiles

• Main profile · A+View

Door-to-door sales: Not found

No door-to-door evidence found: the only open job posts (Indeed, Oct 2026) are hourly pest control technicians, not summer/D2D sales reps; the company says growth is mainly word-of-mouth and quotes come from the owner/office (company claims). One 2016 Angi reviewer contrasts Aspen with other companies that came to their door. None of this proves Aspen never canvasses, so status stays ‘unknown’. Thumbtack FAQ text mentions ‘sales representatives’ without describing door-to-door selling.

• “2 jobs at Aspen Pest Control Pest Control Technician Portland, OR $24 - $29 an hour Pest Control Technician Clark County, WA $22.50 - $29.00 an hour”

  indeed.com · retrieved October 11, 2026⁵

• “Since then, we’ve grown by serving more families and businesses mainly through word-of-mouth”

  aspenpestservice.com · retrieved October 11, 2026³

• “90% of new customers will receive pricing from the owner of the company or our office manager.”

  thumbtack.com · retrieved October 11, 2026⁶

• “other companies have come to my door trying to get me to drop my contract with Aspen, to go with them.”

  angi.com · retrieved October 11, 2026⁷

Contract terms and pricing

• Terms of Service (updated 2023): cancelling before the end of the initially scheduled services triggers a $250 contract termination fee; later cancellation must be in writing and prior to 30 days of the next scheduled service.⁸

  “Cancellation of this Agreement by Customer prior to the end of the initial scheduled services (see total number of services) will result in a contract termination fee equal to $250.”

  Scored: Sales and contract fairness (−2, −0.5)

• Binding arbitration clause (American Arbitration Association rules, in Vancouver, Washington) in the Terms of Service.⁸

  “shall be settled exclusively by arbitration which, unless the parties agree otherwise in writing, will be administered and heard in the English language by and in accordance with the rules of the American Arbitration Association, with the arbitration to take place in Vancouver, Washington”

  Scored: Sales and contract fairness (−0.5)

• Liability limited to the amount paid; agreement does not cover termites, bed bugs, wildlife, fleas or ticks unless noted.⁸

  “Aspen Pest Control’s liability under this Agreement is limited to the amount paid by Customer to Aspen Pest Control for the services rendered.”

• Late payments: 1.5% monthly finance charge on invoices over 30 days past due; $10 extra for Saturday regular services.⁸

  “A 1.5% monthly finance charge will be added to invoices that are over thirty days past due.”

• Home Protection Plan is a quarterly (every 90 days) exterior treatment with interior included on request.⁹

  “Every 90 days, we come to your home and treat the exterior. The interior is always included for those that want it at no additional charge.”

• Guarantee: unlimited free re-service between regular treatments; one-off treatments typically carry a minimum 30-day guarantee.¹⁰

  “For our regular customers, we include unlimited free reservice in between treatments for any included pest. For a one-off treatment, Aspen typically provides a minimum of a 30-day guarantee.”

• Late-arrival promise: next regular service free if technician is late without calling ahead.¹¹

  “If we’re late to a service and we don’t call you beforehand to notify you, your next service is free!”

• Reviewer-reported prices on Angi range roughly $90–$230 per job (e.g. $90, $119, $200, $230).¹²

  “Kenneth M. March 2019 Verified Review Yes, I recommend this pro $230”

• A 2018 HomeAdvisor reviewer reports a better rate with a contract but says customers are not locked in.¹³

  “you get a better rate if you create a contract with them, but you're not locked into a contact.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 11, 2026 · BBB Great West + Pacific · Complaint summaryScored: Complaint record

  BBB shows 0 complaints for Aspen Pest Control, Inc. (BBB profiles generally cover a three-year reporting period).²⁷

• October 11, 2026 · US courts (CourtListener) · Complaint summaryN/A

  CourtListener RECAP Archive (federal PACER dockets) search for “Aspen Pest Control” returned no results; CourtListener notes RECAP does not contain everything in PACER.²⁸

• October 11, 2026 · Washington (WSDA) · EnforcementN/A

  Searched WSDA’s published pesticide enforcement action lists for 2019-2025 (7 PDFs linked from the enforcement page): no case names Aspen Pest Control, Joseph Hampton or license 87471. The 2026 list is now posted as a Q3 PDF (cases AESPC-26-0010 to -0015); the verifier checked it on October 11, 2026 and found no Aspen entry.²⁹

• October 11, 2026 · Washington (WSDA) · EnforcementN/A

  WSDA 2025 year-end enforcement list (most recent full year) checked; no Aspen entry.³⁰

• October 11, 2026 · Oregon (ODA) · EnforcementN/A

  ODA ‘Recent Pesticides Violations and Penalties’ dataset (377 records, September 6, 2023 to June 29, 2026) queried for party names containing ASPEN or HAMPTON: no records.³¹

Workplace score: N/A. It is not part of the Handshake Score.

Awards and certifications

• Clackamas County Leaders in Sustainability: Gold certification (also marked Business Mentor), Clackamas County Green Business program, 2026 (per company press release dated April 13, 2026; directory shows no year)³⁷

  Source shown; issuer check not recorded

  Gold Award and Mentor are shown only as icons (alt text ‘Gold Award’, ‘Mentor’) in the Aspen entry; evidence is quoted from page HTML (re-checked live October 11, 2026).

• Clark County Certified Green Business, Clark County Public Works Green Business program, 2021³⁶

  Source shown; issuer check not recorded

• BBB Accreditation (A+), BBB Great West + Pacific, Accredited since 10/21/2020⁴

  Source shown; issuer check not recorded

• Thumbtack Top Pro, Thumbtack, 2023, 2020⁶

  Source shown; issuer check not recorded

• Angie’s List Super Service Award 2016, Angie’s List (reported by Pest Management Professional trade magazine), 2016³⁸

  Source shown; issuer check not recorded

  Verified via trade-press list, not on Angi’s own site.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• 100% guaranteed pest control: free re-treatment if pests return between regular services; next service free if technician is late without calling.³

• Over 90% of new customers choose the quarterly Home Protection Plan.⁹

• Technicians are paid hourly, not per service, so they don’t rush.¹¹

• Helped over 10,000 homeowners (statement on Angi profile; also claims 2016 & 2017 Angie’s List Super Service Awards, of which 2016 is confirmed by PMP trade press, and ‘People Love Us On Yelp’ awards, unverified).¹²

• 2018 finalist for BBB Torch Award for Ethics (Western Washington); not verified on a BBB page (BBB Torch page URL returned 404).³⁹

• Job post says the company has received ‘BBB Torch Awards for Ethics’, a ‘Nextdoor Neighborhood Favorite award’ and ‘People Love us on Yelp’ award (unverified).⁵

• 5/5 rating across over 2,000 Google reviews (site footer; live Google counts are higher).³

• Technicians are background-checked and drug-tested.⁴⁰

Mentions

• The Columbian · News · November 25, 2019 · Positive toneRead

  Working in Clark County: David Schuck, pest control technician at Aspen Pest Control

  Local newspaper ‘Working in Clark County’ profile of an Aspen technician treating boxelder bugs in Battle Ground; most of the article is paywalled.

  “The Pacific Northwest may not be as notorious as Australia for creepy crawlies, but pest control workers here still keep busy.”

• AB Newswire (via Chronicle Journal markets) · Other · April 13, 2026 · Positive toneRead

  Aspen Pest Control Earns Clackamas County Green Business Gold Award as Certified Leader in Sustainability

  Company-issued press release (distributed via AB Newswire) announcing the Clackamas County Green Business Gold Award; it calls the company ‘based in Happy Valley, WA’ (an error: Happy Valley is in Oregon).

  “Happy Valley, WA - Aspen Pest Control is proud to announce it has officially received the Green Business Gold Award from the Clackamas County Green Business program.”

• ABNewswire advertorial (Loudoun Times-Mirror) · Other · May 29, 2026 · Positive toneRead

  Aspen Pest Control Recognized as Sustainability Leader with Clark County Green Business Gold Award

  Company-issued advertorial claiming a Clark County ‘Green Business Gold Award’; the Clark County directory only shows the company as certified in 2021 with no level stated, so the Clark ‘Gold’ wording is unverified.

  “Vancouver, WA - Aspen Pest Control has officially reached a new milestone in its decade-long history, earning the Green Business Gold Award.”

• Clark County Public Works (GIS directory) · Directory · 2021 · Positive toneRead

  Clark County Green Business Directory: Aspen Pest Control

  County directory entry listing Aspen as a certified Clark County Green Business, year certified 2021.

  “Aspen Pest Control is a local Vancouver, WA based company providing both residential and commercial exterminator services to its customers. Aspen is very proud to be a Clark County Certified Green Business!”

• Clackamas County · Directory · Date not shown · Positive toneRead

  Clackamas County Green Business Directory

  County Leaders in Sustainability directory listing Aspen’s Happy Valley office with Gold Award and Mentor icons.

  “Aspen Pest Control is a locally owned pest management company offering residential and commercial services that are as safe as possible for children, pets and the environment.”

• Pest Management Professional (mypmp.net) · Trade press · February 17, 2017 · Positive toneRead

  Angie’s List names Super Service Award winners

  Trade-magazine list of pest firms that won Angie’s List’s 2016 Super Service Award; includes Aspen Pest Control, Vancouver, Wash.

  “Aspen Pest Control, Vancouver, Wash.”

We found no Reddit discussion of Aspen Pest Control (search run October 12, 2026).

We searched Reddit directly for "Aspen Pest" (Vancouver OR Portland OR Ridgefield) (1 post returned, none about this company) and read each post’s title and opening text. Comment threads weren’t fetched yet. Reddit threads are shown for context and aren’t part of the Handshake Score, except that first-hand Pacific Northwest reports of terms misstated at the sale or of ignored no-soliciting signs count toward sales and contract fairness, like any other report.

3 locations on file in Washington (2), Oregon (1).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 6,796 Pacific Northwest Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• Verifier corrected or removed 12.3% of the items checked (10% or fewer earns a point).
• 21 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google Maps served a ‘limited view’ to the headless browser: review counts were confirmed from Maps search results, but only ~5 ‘most relevant’ review texts per listing were visible and sorting by lowest rating did not work. No negative Google reviews could be read, so Google themes are positive-only by necessity.
• Yelp (yelp.com/biz/aspen-pest-control-vancouver) returned HTTP 403; rating/count unknown.
• Trustpilot: no profile found for aspenpestservice.com (page not found).
• Nextdoor public page could not be loaded (HTTP error); Porch URL redirected to a generic page. No data from either.
• Washington Secretary of State CCFS blocked by a Cloudflare verification challenge; Washington corporate status taken from OpenCorporates’ copy (UBI 603382167, Active).
• Oregon SOS business lookup returned a captcha page; Oregon registration taken from the state’s open-data Active Businesses dataset (registry 100405596).
• Ridgefield office press release (myknoxcountynews.com, June 2026) still could not be read on October 12, 2026 (text fetch HTTP 404; headless browser lost the page to a redirect). Search snippets say it announces a Ridgefield office and names owner Joseph Hampton, but it is not used.
• Facebook rating is a recommend percentage (100% of 38); only one review text was visible without login.
• The Columbian 2019 profile is mostly paywalled; only the opening was read.
• No Reddit discussion found for “Aspen Pest” (Vancouver OR Portland OR Ridgefield) on October 12, 2026 (SociaVault Reddit search API; 1 post returned, none about this company). Comment threads weren’t fetched. Two earlier web searches (October 12, 2026; r/vancouverwa, r/portland and r/pestcontrol targeted) also returned no Reddit threads.
• Glassdoor: a web search (October 12, 2026) returned no Glassdoor page for this company, so no Glassdoor rating is recorded. Comparably page returned a bot challenge (403), not bypassed.
• BBB Torch Award for Ethics 2018 finalist claim still unverified: a web search (October 12, 2026) found no BBB or press source naming Aspen; the only 2018 finalist list found covers Eastern Washington and Northern Idaho, not Western Washington.
• Washington Attorney General: the site’s own search (atg.wa.gov/search) rendered no results in the headless browser. A web search (October 12, 2026) for AG/settlement/lawsuit/FTC items found nothing naming Aspen Pest Control; the AG’s own records remain unchecked directly.
• Oregon DOJ: doj.state.or.us has no working site search. The same web search (October 12, 2026) found no Oregon DOJ action naming Aspen; DOJ’s own records remain unchecked directly.
• Trade press and news: PCT Online’s site search rendered no results; PMP (mypmp.net) found only the 2016 Angie’s List Super Service Award list. An October 12, 2026 news web search returned only company-distributed press releases (already recorded) and no independent news coverage since 2019.
• WSDA enforcement: searched, nothing found (2019-2025 lists, plus the 2026 Q3 list checked by the verifier on October 11, 2026). ODA violations: searched, nothing found (Sept 2023 to June 2026). Earlier years of ODA actions were not available in the dataset.
• FTC: a web search (October 12, 2026) found no FTC case or consent order naming Aspen Pest Control; FTC’s own case listings were not searched directly.
• BestCompany.com ‘Aspen Pest Control’ profile removed by verifier (October 11, 2026): the unclaimed page shows no address, phone or website, so it could not be tied to this company rather than another business of the same name.

Open questions

• Clark County ‘Green Business Gold Award’ (2026 advertorial) is unverified: the county directory shows only ‘YearCertified 2021’ with no level.
• Clackamas Gold/Mentor status is supported only by icon alt text in page HTML; the text-only audit cannot match it.
• USPTO trademark 87703286 (via Justia) is matched to this company by exact corporate name only; no owner address shown, and live/dead status unknown.
• Vancouver office phone on the homepage appears to rotate (404-7775 vs 404-7804); Google and BBB list other numbers.
• Not checked (web search unavailable): Washington AG, Oregon DOJ, FTC, Reddit, Glassdoor, Yelp (403), BBB Torch 2018 finalist claim. Update October 12, 2026: Reddit has since been searched directly (SociaVault Reddit search API); see the Reddit gap.
• Google reviews: only a limited ‘most relevant’ view was available, so no negative Google reviews could be read.