Next Level Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Single BBB file; it covers the Citrus Heights address and no state outside California (all of the company’s locations are in California). No pattern-of-complaints alert shown.

Scored: Complaint record

BBB profiles

• Main profile · AView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found: three targeted searches (door to door / summer sales / sales representative jobs) returned no posting, recruiting page or review mentioning Next Level reps at the door, and no Indeed/Glassdoor employer page was found. The sales seen are inbound: online quote form, phone calls and customer referrals. Reviews on the four Google listings that loaded describe customers calling the office. Left “unknown” rather than “no” because the absence of evidence was not confirmed from a company statement.

• “Answer a few quick questions and see your custom price, plan, and start date. No phone call required.”

  thenextlevelpestcontrol.com · retrieved October 28, 2026⁵

• “A real person answered the phone when I called the company initially.”

  google.com · retrieved October 28, 2026⁶

• “Curtis responded to my call right away when I was shopping for pest control service.”

  Company website · retrieved October 28, 2026¹

Contract terms and pricing

• Published maintenance plans: Basic from $49/month (service every 90 days), Plus from $64/month (every 60 days, “most common”), Premier from $109/month (every 30 days). No initial term, renewal, cancellation or fee terms are stated with the plans.⁷

  “BASIC PLAN STARTING AT $ 49 / Month”

• The site’s Terms and Conditions (last updated February 2, 2026) open by saying they govern use of the company’s services, website and SMS/email programs, but all ten numbered clauses concern the SMS and email messaging program only (opt-in, consent, STOP/HELP, message rates, carrier disclaimer, privacy, changes, contact). They state no service-contract term, auto-renewal, cancellation channel or fee, and contain no arbitration or class-waiver clause. A customer testimonial on the company’s own reviews page says the technician “proceeded to write a contract”, so a separate written service agreement appears to exist; it is not published. The terms are therefore not read as the service contract.^{8, 9}

  “These Terms and Conditions govern your use of Next Level Pest Control services, including our website and our SMS and email communications programs.”

• Referral program: a $50 Amazon gift card to the referrer and $50 off the first service for the referred customer when they sign up for a service plan.¹⁰

  “When they sign up for a Next Level service plan, we'll send a $50 Amazon gift card to you and give them an additional $50 off their first service!”

• Online quote form: instant custom price, plan and start date without a phone call or credit card.⁵

  “Takes about 60 seconds. No credit card.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Northeast California (Citrus Heights file) · Complaint summaryScored: Complaint record

  BBB rating A (reason: length of time business has been operating); not accredited; 0 complaints and 0 customer reviews. File opened 6/28/2024; address 6008 Auburn Blvd. #1, Citrus Heights; categories Pest Control Services, Termite Control. Only BBB file found for the company (BBB search for “Next Level Pest Control” near Sacramento and near Citrus Heights returned this one result).^{18, 22, 23, 24}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Serving Sacramento and surrounding areas since 2021.¹

• “Trusted By Thousands of Customers”.¹

• “With two physical locations” (the site footer and Locations page list four addresses).¹

• Fully licensed and insured; advertises license #8897 (matches SPCB PR 8897).³⁰

• Guaranteed results with free re-treatment anytime; 100% satisfaction guarantee.⁵

• Same-day service and eco-friendly, low-toxicity options.¹

Mentions

• KCRA 3 · News · June 26, 2026 · Neutral toneRead

  Bed bug discovery comes days before California's expanded return-to-office policy

  KCRA quotes Ryan Scott, identified as a pest control specialist at Next Level Pest Control, on how long bed-bug treatment of a large commercial building can take. The article is about bed bugs found in a California Department of Education building; it names no pest-control contractor for the building and says nothing negative, legal or regulatory about Next Level.

  “Ryan Scott, a pest control specialist at Next Level Pest Control, said eliminating bed bugs from a large commercial building can be a lengthy process.”

• r/Sacramento · Reddit · Date not shown · Positive toneRead

  HELP! Black Windows, Weeds, and Dust are Taking Over

  A commenter in a Sacramento thread recommends Next Level Pest Control (snippet only; Reddit not fetched).

  “Next Level Pest Control has been good to me and all the reviews are pretty good.”

• Nextdoor · Forum · Date not shown · Positive toneRead

  Next Level Pest Control (Nextdoor business page)

  Nextdoor business page with a neighbor recommendation describing a recurring monthly ant service (snippet only; Nextdoor not fetched).

  “Next Level Pest control. Reliable, honest, great service. We had a huge ant problem last year and the crew came and sprayed inside and outside, then every month”

• Facebook · Other · March 20, 2022 · Neutral toneRead

  Next Level Pest Control Facebook page: mentions

  Post by Ryan Scott announcing he would become an owner/operator of the company (snippet only; Facebook not fetched).

  “Ryan Scott. Mar 20, 2022. I'm excited to share that starting monday I will be an owner/ operator of Next Level Pest Control.”

Reddit hasn’t been searched for this company yet.

4 locations on file in California (4).

Overall confidence in this score: Low (provisional), 3 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 2,003 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 11 independent websites cited (25 or more earns a point).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Legal entity and Secretary of State status not verified: CA bizfile Online is blocked and OpenCorporates served a “Checking your browser” human-verification check on October 28, 2026 (not bypassed). The SPCB registers the company under “Next Level Pest Control” with no entity suffix, so the legal form (sole proprietorship, LLC or corporation) is unknown.
• SPCB discipline: no accusation or decision PDF found at the predictable names (pr_8897_acc.pdf, pr-8897_acc.pdf, pr_8897_aacc.pdf, opr_13645_acc.pdf all HTTP 404 on October 28, 2026); a miss proves nothing. The DCA License Search detail page (insurance, qualifying manager, documents) is blocked (Cloudflare Turnstile).
• No SPCB Branch Office rows for the Citrus Heights, Roseville or Sacramento addresses in the DCA October 1, 2026 file; only the Gold River company registration (PR 8897) appears. Recorded as a gap, not a deduction (the file omits canceled rows and the offices may operate under the principal registration).
• California Attorney General press-release search (oag.ca.gov/media/news?body_value=”Next Level Pest”) returned no releases. The AG publishes no per-company complaint data.
• Courts: CourtListener served a “confirm you are human” check on October 28, 2026 (not bypassed); Sacramento and Placer County Superior Court portals not searched (no statewide name search). Cal/OSHA (OSHA establishment search) not checked: its results page serves a human check.
• Google Maps showed only the “limited view” (5 reviews per listing, no sort): no low-star review could be read, so negative Google themes are unknown. Live reads on October 28, 2026 were 1,088 / 886 / 83 / 27, all 5.0.
• Yelp (4.8 from 23 in a search snippet), Facebook, Nextdoor, Instagram and LinkedIn were not fetched (their terms restrict automated access); items from them are search-snippet context only and unscored.
• Trustpilot (trustpilot.com/review/thenextlevelpestcontrol.com) timed out twice; not verified. No Angi profile in Angi’s Citrus Heights pest-control list (October 28, 2026); no HomeAdvisor, Thumbtack or Trustpilot profile surfaced in searches.
• Employee reviews: no Indeed, Glassdoor or RepVue employer page found for this company in two searches; Workplace has no input.
• Contract terms: no service agreement, initial term, auto-renewal, cancellation method/fee or arbitration term is published; the site Terms and Conditions cover the SMS/email program only. A customer testimonial on the company’s reviews page mentions a written contract, which is not published.
• Door-to-door: no evidence either way beyond inbound sales signals (the sales evidence). Unknown.
• Other states: no Next Level Pest Control location for this company in any other covered state. Same-name businesses elsewhere (nextlevelpestcontrol.com veteran-owned company, Georgia (706) number, nextlevelpc.org, a Calgary company, Next Level Inspections in Yreka California) are different businesses and were excluded.
• All succeeded on retry. 32 searches used.
• The Google Maps pages for Citrus Heights and Roseville show phone numbers ((916) 313-9766 and (916) 318-0252) that differ from the company Locations page (916-619-1687 and 916-999-5754); both listings link to thenextlevelpestcontrol.com and match the Locations-page addresses, so they are kept.
• The home page says “two physical locations” while the company Locations page lists four office addresses. Staffing of the Roseville and Sacramento offices is not verified.
• The BBB profile lists a “Termite Control” category, but the SPCB company registration PR 8897 is Pest Control only (no Termite Control branch). No deduction: no advertised termite license number was found.

Open questions

• Legal form and Secretary of State status are unknown (bizfile and OpenCorporates blocked).
• Court and Cal/OSHA records were not searched (human checks); a clean record there is unconfirmed.
• Only 5 Google reviews per listing were readable, so no low-star review or customer-reported contract term could be checked.