Pest Pros Pest Solutions Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★Other, Yuba City, California · July 15, 2025

  “This company has been so great!! I have even moved to a different county and they came with me! Bryce has been amazing, he always responds quickly and is so nice”

  LaceRead on Other

• ★☆☆☆☆BBB, Sacramento, California file · 07/24/2025

  “I asked for them to check the rat traps in my garage. A man named REMOVEDcame to inspect. I was not home for the first inspection but it was very clear that something had died in one of the traps. REMOVEDarrived claimed he could not reach them & left.”

  Ayya G.Read on BBB

• ★☆☆☆☆Other, Yuba City, California · July 15, 2025

  “The person that come out from this company doesn't spray for bed bugs, they do mediocre spray , doesn't go over the plan just say I'm spraying for both roaches and bed bugs, told us to stay out and tells me I have to buy the mattress treatment”

  Tinkerbella B.Read on Other

• Google, Sacramento, California · about a week before October 28, 2026

  “We’re very happy with the service we’ve received from Pest Pros! Daniel M. has been great at communicating with us, answering our questions, and making sure we feel informed throughout the process.”

  Carla B.Read on Google

• Google, Sacramento, California · about a month before October 28, 2026

  “We've partnered with Pest Pros for the last four years, and they have exceeded our expectations every step of the way.”

  Raeveen B.Read on Google

• Facebook, Company Facebook page · April 28 (year not shown)

  “These guys are great at their job and great for our community. I knew where ever Frank Cropper went would be a homerun company. 10/10 Has my recommendation.”

  Daniel W.Read on Facebook

Sacramento file for the principal office (main page blocked by a Cloudflare check; grade read from the BBB search listing). The one complaint was answered by the business (Business Response 03/19/2024), so unanswered = 0. No pattern-of-complaints alert seen on the tabs that loaded.

Scored: Complaint record

Complaint themes

• Rodent program billing and visit schedule

BBB profiles

• Main profile · AView

• Concord, California · A+ · not accredited · 0 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

Not found. No door-to-door evidence on the company site, the careers page, BBB, Facebook or Google captures, and four searches aimed at door-to-door/summer sales returned nothing about this company. The sales seen are inbound (phone, web form, same-day service, referral credit). Left “unknown” (not “no”) because job boards (Indeed, Glassdoor) could not be read.

• “SAME-DAY SERVICE AVAILABLE!”

  pestprosps.com · retrieved October 28, 2026⁹

  Inbound channel: the site sells by phone and web form (“CALL US TODAY!”, contact form).

• “You made the original call to coordinate the initial inspection”

  bbb.org · retrieved October 28, 2026¹⁰

  Company reply to the only BBB complaint: the sale began with the customer calling in.

• “*What position are you applying for?”

  pestprosps.com · retrieved October 28, 2026⁸

  Careers page has a general application form; no door-to-door, summer-sales or sales-rep posting is shown.

Contract terms and pricing

• Offer: 50% off the initial service when signing up for the monthly subscription service; not valid on rodent control programs.⁷

  “50% OFF Initial Service When You Sign Up for Monthly Subscription Service Not valid on rodent control programs.”

• Referral offer: $100 service credit for each referral who signs up for a monthly subscription service.⁹

  “For every referral that signs up for a monthly subscription service, we will give you $100 credit towards your service!”

• Company BBB reply (March 19, 2024): the customer signed a service agreement and chose a year-round coverage program (seasonal general pest treatments), which reduced the initial exclusion and trapping price, and agreed to a recurring subscription plan billed monthly. The agreement itself is not published, and the reply does not state a minimum term, renewal, cancellation method or fee.¹⁰

  “What you describe was all outlined in the service agreement that your grandson agreed to for treatment of his home.”

• Financing offered through a third-party prequalification link.⁹

  “Prefer to pay over time rather than all at once? Prequalify for financing today”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Northeast California, Sacramento file (principal office) · Complaint summaryScored: Complaint record

  BBB rating A (search listing); not accredited. 1 complaint in the last 3 years, 0 in the last 12 months. The one complaint (03/12/2024, Service or Repair Issues, status Unresolved) is from a grandparent who paid an $839 initial rodent service for a grandson’s home and objected to monthly $52 charges and visit timing; the company answered on 03/19/2024 (service agreement signed by the grandson, recurring monthly subscription), and the complainant replied that the company had promised a partial credit.^{10, 23}

  The Sacramento file is listed under the Construction category; phone (916) 461-1776 and address 1016 N Market Blvd Ste 40 match the company. The file’s main page served a Cloudflare check (HTTP 403) three times; its Complaints and Reviews tabs loaded.

• October 28, 2026 · BBB serving the San Francisco Bay Area and Northern Coastal California, Concord file · Complaint summaryScored: Complaint record

  BBB rating A+; not accredited; 0 complaints and 0 reviews. File opened 4/25/2025; business started 3/20/2018.^{5, 24}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

• Inc. 5000 (No. 2,162 in 2026; No. 2,846 in 2025; No. 2,811 in 2023), Inc., 2026⁴

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• “Northern California’s number one family owned and operated pest control provider.”⁹

• Same-day service when calling before noon, Monday through Friday.⁹

• Ownership team has more than 40 years of combined pest control experience.⁷

• Uses eco-friendly products.⁹

• Service area of 11 Northern California counties (Placer, Sacramento, El Dorado, Napa, Yuba, Sutter, Yolo, Solano, Contra Costa, Alameda, San Joaquin).⁹

• Google listing attribute: identifies as veteran-owned.¹¹

• Collected more than 1,200 toys (over $40,000 in value) for United Way in a holiday drive (company news item).⁷

Mentions

• Pest Control Technology (PCT) · Trade press · November 4, 2022 · Positive toneRead

  Pest Pros Pest Solutions Acquires S&S Pest Management

  PCT reports the acquisition of S&S Pest Management of Rio Linda, California (founded 2017, president Raul Salazar), quoting president Josh Fleenor on the company’s four-year growth.

  “Pest Pros Pest Solutions announced that they have acquired locally owned and operated S&S Pest Management of Rio Linda, Calif.”

• Inc. · Award · 2026 · Positive toneRead

  Pest Pros Pest Solutions — Inc. 5000 company profile

  Inc. lists the company on the Inc. 5000 fastest-growing private companies for 2026 (No. 2,162, 157% three-year growth), 2025 (No. 2,846) and 2023 (No. 2,811); founded 2018, Sacramento, 51-200 employees.

  “No. 2,162 (2026) 157% 3-Year Growth”

• United Way (yourlocalunitedway.org) · Other · Date not shown · Positive toneRead

  Season of Giving Holiday Drive

  United Way lists Pest Pros among the partners (with CBS13 Sacramento and others) of its holiday toy drive.

  “The Season of Giving is a community partnership between United Way, CBS13 Sacramento, In-Shape Family Fitness, Del Rio & Caraway, Great Clips and Pest Pros”

• Experience.com · Directory · Date not shown · Positive toneRead

  Pest Pros Pest Solutions in Yuba City, California

  Unclaimed directory profile mirroring Google reviews for the Yuba City office; describes the company as veteran and family owned.

  “Pest Pros Pest Solutions headquartered out of Sacramento California has deep roots to the Yuba City area.”

Reddit hasn’t been searched for this company yet.

4 locations on file in California (4).

Overall confidence in this score: Medium, 6 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 11 independent websites cited (25 or more earns a point).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• 4,369 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Legal entity not confirmed: California Secretary of State bizfile is blocked and OpenCorporates served a “Checking your browser” page (October 28, 2026). The SPCB registration is in the name “Pest Pros Pest Solutions” with no separate legal name.
• SPCB: no branch-office registration found in the DCA October 1, 2026 file at the Concord (2520 Stanwell Dr) or Yuba City (1007 Live Oak Blvd) addresses; branch registrations BR5743 and BR5744 carry 4619 Auburn Blvd #A2, Sacramento, which the website no longer lists, so the file does not show which registration covers which office. Gap only, not a deduction (no confirmed problem). DCA detail pages are blocked (Turnstile).
• SPCB disciplinary PDFs: guessed file names pr_7909_acc, pr-7909_acc, pr_7909_aacc and pr-7909_aacc returned 404 (a miss proves nothing).
• California AG press-release search for “Pest Pros” returned no releases (oag.ca.gov, October 28, 2026). No FTC, DA, SPCB or court action found in searches. CourtListener served a human check; no court search done. Cal/OSHA establishment search not run.
• Contract terms not published: the website has no terms of service or service agreement; the company’s BBB reply cites a signed service agreement and a recurring monthly subscription but states no minimum term, renewal, cancellation method, fee or arbitration term. The /offers/, /privacy-policy/ and /areas-we-serve/ pages failed to load (network errors) and /about-us/giving-back/ returned 403; a Yelp Q&A titled “30 day contract” was seen only as a search title.
• Door-to-door: no evidence either way beyond inbound sales; job boards unreadable (see below).
• Employee reviews: none found. Indeed (guessed company URL returned 404), Glassdoor and RepVue not found in searches.
• Yelp business pages return HTTP 403; Sacramento count (144) seen only in a Yelp search-page snippet, no rating; not scored. Angi, HomeAdvisor, Thumbtack, Trustpilot and Nextdoor: no profile found in searches.
• Google review excerpts: only the three most-relevant Sacramento reviews were readable in Google’s signed-out limited view (sorting requires sign-in), so no negative Google excerpts were collected. Concord and Roseville checks failed on network errors.
• BBB Sacramento main profile page served a Cloudflare check (HTTP 403) on three tries; grade A taken from the BBB search listing, complaints and reviews from the tabs that loaded. The Sacramento file is categorized under “Construction”.
• Finley Pest Control Inc (SPCB PR 9567, 1100 Melody Lane, Roseville, issued August 29, 2024) shares the Roseville building with the Pest Pros Roseville branch; no source links the two companies.
• Reddit: no thread about this company found. Local news: an Independent Voice (Dixon) tag page for the company returned 403; a Bug Bux podcast feed names “Maria Sorrentino, CEO of Pest Pros”, but which Pest Pros is not stated, so it is not used.
• Instagram snippet says the company was “selected as Best of Yuba Sutter Colusa for the second year in a row”; not verified with the issuer (not recorded as an award).
• The Concord Google listing (cid 1736287496569760210) could not be loaded live (two network errors). The other three listings were loaded live.
• Search snippet (ppps-v3) shows a Facebook group post titled “Sacramento, CA pest control services without contracts” carrying a Pest Pros reply (“Call 916-461-1PRO”). Facebook was not fetched (its terms forbid automated collection), so the post was not read and nothing about contract terms is taken from it.
• The website contact-form consent text links an “Acceptable Use Policy” that was not opened (pestprosps.com re-read returned Cloudflare 403 or network errors). It sits under the SMS-consent text.
• Searches ppps-v1 (acquisition/ownership), ppps-v2 (lawsuit/settlement/SPCB) and ppps-v4 (4619 Auburn Blvd) found no ownership change, legal action or explanation of the Auburn Blvd branch registrations. ppps-v3 also surfaced a pestboard.ca.gov accusation PDF for PR 6001, which is All Pest Pros Inc (Palmdale), a different company.

Open questions

• SPCB branch registrations: BR 5743 and BR 5744 carry 4619 Auburn Blvd #A2, Sacramento, which the website no longer lists, while the Concord and Yuba City offices have no branch row in the October 1, 2026 file. Recorded as a gap only (no confirmed problem).
• Sales and contract fairness left unscored: the company BBB reply cites a signed service agreement and a recurring monthly subscription but no initial term, renewal-after-term, cancellation channel, fee or dispute clause.