How do I cancel Hawx Pest Control, and is there a cancellation fee?

What the record says about canceling Hawx Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company statement (BBB response, 10/19/2026): the customer prepaid the first 12 months; after that initial term the agreement continued month-to-month under the agreement terms. Read as a 12-month initial term that continues until canceled.¹⁶

  “Our records indicate that you paid for the first 12 months of service in advance. Once that initial term was completed, the agreement continued on a month-to-month basis, in accordance with the agreement terms.”

• Company statement (BBB response, 10/05/2026): an early termination fee applies if the agreement is canceled before the term is fulfilled, explained in a ‘welcome video’; the complainant reports the fee as $199. The company does not state the amount.¹⁶

  “The welcome video explains the monthly payment amount and the applicable early termination fee if the service agreement is canceled before the contracted term is fulfilled.”

• Company statement (BBB response, 08/25/2026): the account ‘would have needed to be canceled by phone’ to be closed, after the customer had sent a written cancellation; the complainant says the contract allows cancellation in writing.¹⁷

  “After receiving those services, the account would have needed to be canceled by phone in order for us to close the account.”

• Company statement (BBB response, 08/20/2026): a longtime customer signed a March 2024 addendum extending the agreement three years for a locked-in rate; the early termination fee was applied when it was not fulfilled.¹⁷

  “signed an addendum in March 2024 extending the service agreement for an additional three years in exchange for a locked-in rate.”

• Website Terms of Use (last updated June 17, 2022): disputes related to the Terms of Use go to binding AAA arbitration with a class-action waiver; Utah law. The terms cover use of the website; the residential service agreement itself is not published.¹⁸

  “the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved through binding arbitration”

• Houston, Texas Google reviewer (first-hand, ~Aug 2026): charged a $199 early-termination payment after canceling shortly after signing.¹¹

  “Hawx demanded a $199 early-termination payment based on the written contract.”

• Houston, Texas Google reviewer (first-hand, ~Jul 2026): signed up by phone for what she asked to be a one-time treatment, found a 12-month contract and was told she owed 175 on canceling.¹¹

  “Well low and behold they signed me up for a 12 month contract. I called and get, "oops. Sorry but you sign it so you owe us 175."”

• Los Angeles County (2024 complaint, allegations only): automatically renewing long-term contracts, no simple cancellation method, and a punitive cancellation fee.¹⁰

  “Fails to provide consumers with a simple method to cancel the service, as required by law; and when consumers finally jump through all the hoops Hawx puts up for those wanting to cancel, Hawx improperly imposes a punitive cancellation fee that violates the law.”

In customers’ words

Excerpts cited for the minimum term, fee or cancellation method, quoted exactly.

• “I asked on the phone call MULTIPLE times that it was just a one time visit because I didnt want a subscription! Well low and behold they signed me up for a 12 month contract. I called and get, "oops. Sorry but you sign it so you owe us 175."”

  Google · Houston, Texas · ~July 2026 · Bellamy R.

  Read on the site

• “I specifically asked about the contract’s three-day cancellation period. He assured me that even after those three days, if I tried the service and was not satisfied, I could cancel without a problem.”

  1 star · Google · Houston, Texas · ~August 2026 · Naoyuki K.

  Read on the site

• “I was also told that I signed a contract for service and there would be a $200.00 early termination fee.”

  1 star · HomeAdvisor · Austin, Texas profile (‘Hawx Pest Control’, HomeAdvisor Texas > Austin) · September 2023 · David L.

  Read on the site

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Hawx Pest Control’s score on this factor: 4.0 out of 10.

• 12-month minimum term¹⁶

  Counted in the score: −1

• Early-cancellation fee $175^{11, 16, 32}

  Counted in the score: −2

• Auto-renews¹⁶

  Counted in the score: −0.5

• Phone-only cancellation¹⁷

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (3 documented)^{11, 32}

  Counted in the score: −2

Related

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