Hawx Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: HQ profile (Ogden, Utah) ‘includes complaints for Hawx Services, LLC’s headquarters and its corporate-owned locations’; branch profiles (Walnut California, Houston Texas and others) show the same 851-complaint total. National, not state-scoped.

Scored: Complaint record

Complaint themes

• Early termination fee charged on cancellation (often reported as $199), including customers who say reps promised no fee or easy cancellation
• Continued monthly billing after cancellation attempts or missed services; collection calls and texts
• Reps promising to pay a previous provider’s cancellation fee (Aptive switch-overs) and the promise not honored
• Customers unaware the plan is quarterly service billed monthly, or that it continues month-to-month after 12 months

BBB profiles

• Main profile · A-View

• Branch profileView

  California branch profile; same A- rating and 851 complaints

• Branch profileView

  Texas branch profile; same A- rating and 851 complaints

Door-to-door sales: Yes

Hawx sells residential plans through summer door-to-door sales teams (internship listing, Indeed reviews) as well as by phone; customers in California, Texas, Utah and Louisiana describe reps at the door. Los Angeles County’s 2024 suit alleges illegal high-pressure door-to-door tactics (pending, not a finding).

• “We are seeking driven students for a full-time, in-person summer internship selling pest control services door-to-door.”

  careerservices.hsutx.edu · retrieved October 27, 2026⁷

  Hawx Services summer sales internship listing (Hardin-Simmons University career services); recruitment began October 25, 2026.

• “hawx is a great place to work. dont expect it to be easy to do door to door sales.”

  indeed.com · retrieved October 27, 2026⁸

  Indeed review by a Sales Representative, Utah, November 6, 2025.

• “Commission based door to door sashes with great potential to scale and earn money you deserve from the work you put in.”

  indeed.com · retrieved October 27, 2026⁸

  Indeed review by a Salesman, January 24, 2026 (sic).

• “They sent us out to Houston Chicago and Baltimore, and it was easy to recruit for this company.”

  indeed.com · retrieved October 27, 2026⁸

  Indeed review, November 5, 2025: summer sales reps sent to Houston among other cities.

• “door-to-door sales representative ... executed a pest control service agreement at my residence”

  bbb.org · retrieved October 27, 2026⁹

  BBB complaint 09/07/2026 (HQ profile; no location shown).

• “Engages in high-pressure, door-to-door sales tactics in violation of the law”

  lacounty.gov · retrieved October 27, 2026¹⁰

  Allegation in Los Angeles County lawsuit; not a finding.

• “A Hawx salesperson came to my home and encouraged me to “try” their service.”

  google.com · retrieved October 27, 2026¹¹

  Google review, Houston Texas listing.

• “The first was meeting Jovon who came by and explained the services and exchanged numbers for when I was ready to start services.”

  google.com · retrieved October 27, 2026¹²

  Google review, San Antonio Texas listing.

• “door to door sales 29”

  google.com · retrieved October 27, 2026¹³

  Google’s review-topic filter on the Ogden Utah listing shows ‘door to door sales’ mentioned in 29 reviews.

• “door to door sales 12”

  google.com · retrieved October 27, 2026¹⁴

  Google’s review-topic filter on the Baton Rouge Louisiana listing shows ‘door to door sales’ in 12 reviews.

• “He completely ignored my no soliciting sign right above my doorbell and rang it anyways, then also knocked on my door which I ignored.”

  reddit.com · retrieved October 27, 2026¹⁵

  r/ElkGrove (Elk Grove, California) post titled “Hawx Pest Control Soliciting”.

Contract terms and pricing

• Company statement (BBB response, 10/19/2026): the customer prepaid the first 12 months; after that initial term the agreement continued month-to-month under the agreement terms. Read as a 12-month initial term that continues until canceled.¹⁶

  “Our records indicate that you paid for the first 12 months of service in advance. Once that initial term was completed, the agreement continued on a month-to-month basis, in accordance with the agreement terms.”

  Scored: Sales and contract fairness (−1, −0.5)

• Company statement (BBB response, 10/05/2026): an early termination fee applies if the agreement is canceled before the term is fulfilled, explained in a ‘welcome video’; the complainant reports the fee as $199. The company does not state the amount.¹⁶

  “The welcome video explains the monthly payment amount and the applicable early termination fee if the service agreement is canceled before the contracted term is fulfilled.”

  Scored: Sales and contract fairness (−2)

• Company statement (BBB response, 08/25/2026): the account ‘would have needed to be canceled by phone’ to be closed, after the customer had sent a written cancellation; the complainant says the contract allows cancellation in writing.¹⁷

  “After receiving those services, the account would have needed to be canceled by phone in order for us to close the account.”

  Scored: Sales and contract fairness (−0.5)

• Company statement (BBB response, 09/09/2026): general pest control is a quarterly service billed in monthly installments.⁹

  “The service you signed up for is a quarterly service. For your convenience, the quarterly payment is divided into monthly installments rather than requiring a larger payment every three months.”

• Company statement (BBB response, 08/20/2026): a longtime customer signed a March 2024 addendum extending the agreement three years for a locked-in rate; the early termination fee was applied when it was not fulfilled.¹⁷

  “signed an addendum in March 2024 extending the service agreement for an additional three years in exchange for a locked-in rate.”

• Website Terms of Use (last updated June 17, 2022): disputes related to the Terms of Use go to binding AAA arbitration with a class-action waiver; Utah law. The terms cover use of the website; the residential service agreement itself is not published.¹⁸

  “the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved through binding arbitration”

• Houston, Texas Google reviewer (first-hand, ~Aug 2026): charged a $199 early-termination payment after canceling shortly after signing.¹¹

  “Hawx demanded a $199 early-termination payment based on the written contract.”

  Scored: Sales and contract fairness (−2)

• Houston, Texas Google reviewer (first-hand, ~Jul 2026): signed up by phone for what she asked to be a one-time treatment, found a 12-month contract and was told she owed 175 on canceling.¹¹

  “Well low and behold they signed me up for a 12 month contract. I called and get, "oops. Sorry but you sign it so you owe us 175."”

  Scored: Sales and contract fairness (−2)

• Los Angeles County (2024 complaint, allegations only): automatically renewing long-term contracts, no simple cancellation method, and a punitive cancellation fee.¹⁰

  “Fails to provide consumers with a simple method to cancel the service, as required by law; and when consumers finally jump through all the hoops Hawx puts up for those wanting to cancel, Hawx improperly imposes a punitive cancellation fee that violates the law.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB (Mountain West & Pacific Southwest; HQ profile covering corporate-owned locations nationwide) · Complaint summaryScored: Complaint record

  BBB HQ profile for Hawx Services, LLC (Ogden, Utah): A- rating, accredited since 10/16/2019, 851 complaints in the last 3 years and 123 in the last 12 months, covering HQ and corporate-owned locations (branch profiles in Walnut California and Houston Texas roll up to the same count).¹⁶

• August 17, 2026 · US District Court, E.D. Cal. · LawsuitN/A

  Bell v. Hawx Services, LLC: putative TCPA class action over unwanted sales calls. On Aug 17, 2026 the court found the claims adequately pleaded and denied a motion to strike the class allegations; the case was about two years old. Private suit, pending; not scored.⁴⁸

• October 27, 2025 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementScored: Licensing and compliance (−0.5)

  TDA enforcement case 00047639 against TPCL 0881442 (Hawx Services LLC dba Hawx Pest Control, Tarrant County business license): violation ‘Working without an apprentice license’; agency action ADMINISTRATIVE PENALTY, $1,000.00; date final 10/27/2025. Minor administrative penalty.⁵³

  No address column. No other Hawx rows (searched by name and by licenses 0781208, 0881438).

• May 14, 2025 · San Bernardino County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, San Bernardino County: NOPA EA-36-2025-143 against “HAWX PEST CONTROL, INC.” ; structural (SCP); incident date May 14, 2025; California Code of Regulations Title 3, section 6678; final fine $250. Minor administrative penalty.⁵²

  The file has no address column; matched by license number (SPCB PR 7723 / DPR PCB 41346, both Hawx Pest Control Inc, 725 S Brea Canyon Rd, Walnut) and name. One row per NOPA. Dated by incident date (the file shows no final date).

• January 6, 2025 · California (Los Angeles County Superior Court, 23STCV12811) · SettlementN/A

  Waters et al. v. Hawx Services, LLC et al. (also captioned Behrman v. Hawx Pest Control Inc.): employment class action against Hawx Services, LLC and Hawx Pest Control Inc. (court category “Other Employment Complaint Case”, practice area Labor and Employment), filed June 5, 2023. Preliminary approval of a class action settlement was granted in January 2025; a final-approval hearing was set for September 3, 2025 (a tentative ruling for that date is listed, its text not visible). The specific claims (e.g. whether wage-and-hour) and the final outcome were not visible on the free docket summary.⁴⁹

• November 13, 2024 · San Bernardino County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, San Bernardino County: NOPA EA-36-2025-073 against “HAWX PEST CONTROL, INC.” (PCB 41346 = the DPR Pest Control Business license of Hawx Pest Control Inc); structural (SCP); incident date November 13, 2024; California Code of Regulations Title 3, section 6738; final fine $250. Minor administrative penalty.⁵²

  The file has no address column; matched by license number (SPCB PR 7723 / DPR PCB 41346, both Hawx Pest Control Inc, 725 S Brea Canyon Rd, Walnut) and name. One row per NOPA. Dated by incident date (the file shows no final date).

• September 17, 2024 · Solano County Agricultural Commissioner (California); DPR county civil-penalty list · EnforcementScored: Licensing and compliance (−0.5)

  County agricultural commissioner civil penalty, Solano County: NOPA EA-48-2024-055 against “HAWX PEST CONTROL, INC”; structural (SCP); incident date September 17, 2024; California Code of Regulations Title 3, section 6738; final fine $250. Minor administrative penalty.⁵²

  The file has no address column; matched by license number (SPCB PR 7723 / DPR PCB 41346, both Hawx Pest Control Inc, 725 S Brea Canyon Rd, Walnut) and name. One row per NOPA. Dated by incident date (the file shows no final date).

• August 28, 2024 · California (Los Angeles County Superior Court) · LawsuitN/A

  Los Angeles County Counsel sued Hawx Services, LLC on behalf of the People of the State of California, alleging high-pressure door-to-door sales, ‘bait-and-switch’ sign-ups into automatically renewing contracts, no simple cancellation method, punitive cancellation fees and charging for services not provided. Seeks an injunction, restitution and civil penalties up to $2,500 per violation. No settlement, judgment or dismissal was found (allegations only; not scored).^{10, 47}

• July 17, 2024 · US District Court, M.D. Fla. (8:2024cv01694) · LawsuitN/A

  Esposito v. Hawx, LLC d/b/a Hawx Pest Control, LLC (Florida, outside the West). Nature and outcome not verified: Justia docket page blocked by a Cloudflare check; recorded from the search result only.⁵¹

• October 14, 2021 · unknown (classaction.org newswire) · LawsuitN/A

  Putative class action alleging Hawx placed more than 100 robocalls (collection calls) to a consumer after she asked it to stop. Private suit; not scored.⁵⁰

Workplace score: 5.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• 20,000+ 5-star reviews⁵⁸

• Hawx Service Warranty: free re-treatment between visits if pests return⁵⁸

• Grew to twelve states since 2013 (About page); a 2025 press release says 14 states / 15 locations⁵⁹

• Reached 15 locations by 2020 after expanding into California, Texas and the South; one million accounts by April 2020⁴

• Acquired PureGreen Pest Control (Dallas, Texas), June 5, 2026⁶⁰

• Received awards ‘for trustworthy service and business dealings’ and was ‘a top place to work in 2023’ (no issuer named; not verified)³

• Donated over $25,000 to One Tree Planted since 2022; hybrid service trucks³

• Arizona branch: Phoenix branch at 7879 W Melinda Ln, Peoria, Arizona 85382⁶¹

• Missouri branch: St. Louis branch at 9635 Dielman Rock Island Industrial Dr, Olivette, Missouri 63132⁶²

• Branch footprint outside the West per the site menu: Georgia, Illinois, Indiana, Maryland, North Carolina, Ohio, Tennessee and Wisconsin (plus Arizona, California, Louisiana, Missouri, Texas and Utah)⁵⁸

Mentions

Reddit hasn’t been searched for this company yet.

14 locations on file in Arizona (1), California (4), Louisiana (1), Missouri (1), Texas (6), Utah (1).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• Company pesticide license or agency business record not confirmable in Arizona and Missouri.
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Scope: researched for the selected states California, Texas, Utah and Louisiana. Hawx also has offices in two other covered states: Arizona and Missouri.
• California: the DCA License Search is gated by a Turnstile check. The Chatsworth and Riverside-area listings have no SPCB branch office in that snapshot (not a confirmed violation). SPCB disciplinary decisions (separate PDFs) were not searched.
• Business registry: Utah Division of Corporations entity search is gated by a Cloudflare Turnstile check, so Hawx Services, LLC’s Utah status was not read (BBB shows incorporated 3/2/2015; Texas Comptroller shows state of formation Utah). California Secretary of State (bizfile) not checked.
• Louisiana Place of Business permit 00209Z: the newest LDAF list found is dated April 20, 2026 and shows expiry 6/30/2026; current renewal status unverified (LDAF has no web lookup).
• Texas: TDA current-license report shows commercial business licenses in Bexar, Harris and Tarrant counties only. The Grand Prairie office (Dallas County ZIP 75051) and the Austin-area service-area listing have no county-matched license in the report; TDA requires a license per business location, but a missing match is not a confirmed violation (a branch may operate under another location’s license or the report may lag). Not scored.
• Los Angeles County v. Hawx Services (filed August 28, 2024): outcome not found (County Counsel and DCBA pages show nothing further; one targeted search, no result). Treated as pending.
• Waters v. Hawx Services (LASC 23STCV12811): class settlement preliminarily approved Jan 2025; final approval and the nature of the claims (wage-and-hour or otherwise) not visible on Trellis’s free summary. Not counted as a resolved wage case.
• Esposito v. Hawx, LLC (M.D. Fla.): Justia docket blocked by a Cloudflare check; nature/outcome unknown.
• No state AG, FTC, UDAF, LDAF or SPCB enforcement action against Hawx was found in our searches. The TDA report covers only a rolling 12 months; SPCB and LDAF disciplinary lists were not searched page by page.
• BBB: national HQ profile only (branch profiles roll up into it); BBB shows no unanswered-complaint total. All 30 complaints on pages 1-3 have a business response (statuses Resolved or Answered).
• Complaint record not attributable: the BBB complaint total (851, 3 yrs) covers corporate-owned locations in ~14 states; no national Google review total for Hawx is on file, so the complaint rate cannot be normalized.
• Yelp (Sacramento 457, Walnut 163, Riverside 641 reviews) blocked (HTTP 403); counts from search-result titles only, ratings unknown. Glassdoor blocked; rating from search snippet. RepVue: no Hawx profile found. Facebook, Angi, Thumbtack and ConsumerAffairs pages not read (ConsumerAffairs press-and-hold human-verification check).
• Reddit pages blocked by a human-verification check; Reddit items rest on search snippets.
• Google review text: Google Maps shows only a limited set of reviews without sign-in (about 3-5 per view); excerpts were read from those views and from Google’s review-topic filters, not the full review sets.
• Residential service agreement not published; contract terms come from company BBB responses, the website Terms of Use and customer reports.
• Works Pest Control Fort Worth (Haltom City) listing links to hawxpestcontrol.com; no Hawx page explains the name (possible acquired brand). Kept as a Hawx listing.
• Searches: 40 of 40 used.
• licensing/registry for Arizona
• licensing/registry for Missouri
• Search-snippet items (Reddit r/ElkGrove, Nextdoor, Yelp counts and the Sacramento Yelp excerpt, Glassdoor rating, Esposito docket) could not be opened as pages (human-verification checks); they are kept as context and are not scored. Justia returned HTTP 403 on re-check.
• Waters v. Hawx (LASC 23STCV12811): the September 3, 2025 final-approval tentative ruling is listed on Trellis but its text is not visible without a subscription.
• Our capture was used.

Open questions

• California licenses are held by Hawx Pest Control Inc (SPCB PR 7723, DPR PCB 41346), a corporation distinct from Hawx Services, LLC; their corporate relationship is not documented (both are Waters co-defendants; LA County says Hawx Services does business across CA as Hawx Pest Control).
• Los Angeles County v. Hawx Services (filed August 28, 2024): no outcome found; a settlement or judgment would be a legal and regulatory record consumer-gov action (-3).
• Waters v. Hawx (LASC 23STCV12811): if final approval was granted and the claims are wage-and-hour, it would be a Workplace wage case (-1).
• LDAF Place of Business permit 00209Z (Baton Rouge) showed expiry 6/30/2026 on the April 2026 list; current status unverified.
• Arizona (Peoria) and Missouri (Olivette) licensing and registry.
• Grand Prairie (Dallas County) and the Austin-area Texas listing have no county-matched TDA business license; Chatsworth and Riverside-area California listings have no SPCB branch office in the snapshot. Not scored.