Prime Pest and Lawn Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: HQ file (Salt Lake City, Utah) “includes complaints for Prime Pest and Lawn, LLC’s headquarters and its corporate-owned locations”; BBB lists 3 locations: Salt Lake City Utah, Las Cruces New Mexico and Roswell New Mexico (the New Mexico branch pages show the HQ totals). Separate files exist for El Paso Texas, Wolfforth Texas, Lawton Oklahoma, Colorado Springs Colorado, Tucson Arizona (page returns 404) and South Carolina.

Scored: Complaint record, Sales and contract fairness (−1, −2, −1)

Complaint themes

• Early-termination fees of about $250-$490 (most often $299-$400)
• Reps’ statements on contract length, price or cancellation that differ from the written agreement
• Door-to-door sales, including ignored no-soliciting signs
• Cancellation by phone only; callbacks not returned
• Billing after cancellation or for missed services

From BBB complaints and reviews

• BBB complaint · April 27, 2026

  “Additionally, I was initially told the service agreement would be for a 12-month term, which aligned with the service outline presented to me”

  Name not shownRead on BBB

  Continues: “I was also told I would be able to cancel at that time. This representation conflicts with the 24-month term”; $299 cancellation fee demanded.

• BBB complaint · June 18, 2026

  “When I tried to look at the paperwork where the prices were, he flipped the page back over and explicitly told me, 'Don't look at that.'”

  Name not shownRead on BBB

  Door-to-door sale 5/19/2026; company later claimed a two-year contract and demanded a $311 fee. Concealment, not a stated term: not counted as misrepresentation.

• BBB complaint · July 14, 2026

  “We do not accept cancellations via message/email. Due to security reasons.”

  Name not shownRead on BBB

  Company email quoted by the complainant; the company later closed the account and refunded ‘the last couple months’.

• BBB complaint · September 3, 2026

  “A solicitor from this company came and told my adult son and I that they were running a special. That they would spray for pests quarterly and it would cost 50.00 quarterly.”

  Name not shownRead on BBB

  Company reply: the signed agreement shows $50 every 30 days with quarterly treatments; offered to cut the early-termination amount to $125.

• BBB complaint · December 15, 2025

  “On May 21, 2025, a Prime Pest & Lawn salesperson told me my contract would be one year long.”

  Name not shownRead on BBB

  Contract was 24 months; company offered to change it to 12 months and later closed the account.

• BBB complaint · June 26, 2026

  “Door to door salesman approached, despite my NO SOLICITATION signs posted, and proceeded to sell me a pest control plan.”

  Name not shownRead on BBB

  Same complainant: “Of course I was told by the salesman it was a 1 year contract” (the contract was 13 months). Company closed the account.

• BBB complaint · June 24, 2026

  “He also said that if I move out of state, then I could cancel the contract.”

  Name not shownRead on BBB

  Told almost $400 to cancel after moving; company closed the account with no fees.

• BBB complaint · June 2, 2026

  “Just to be clear, I placed a no soliciting sign on my front door, so I hope, your salesmen can read!”

  Name not shownRead on BBB

  Rep reportedly became “belligerent and snarky” after being told no; company apologized.

• BBB complaint · October 13, 2025

  “We sent a ring camera footage of the verbal contract for the 25$/mo rate and "cancel any time".”

  Name not shownRead on BBB

  Door-to-door rep offered a $25/month promotion; a $95 charge followed.

• BBB complaint · August 5, 2025

  “two representatives of Prime Pest and Lawn came to my door and offered me a one-time complementary weed service.”

  Name not shownRead on BBB

  Charged $81.14 and told it was a two-year contract; $490.09 to cancel. Company closed the weed program.

• BBB complaint · December 10, 2024

  “2.The ability to cancel services at any time without penalty, should I be unsatisfied.”

  Name not shownRead on BBB

  Listed among items the rep “explicitly promised” in July 2024; company refunded $351.80.

• BBB complaint · April 30, 2026

  “I was told this was not allowed and that my 95-year-old father-in-law would need to personally call to cancel the service”

  Name not shownRead on BBB

• BBB complaint · December 18, 2025

  “I initially emailed them asking for them to cancel my service, and they said I would need to call the office”

  Name not shownRead on BBB

• BBB complaint · August 24, 2026

  “Verbal agreement with sales REMOVEDwas that the first appointment was to determine the validity of the contract.”

  Name not shownRead on BBB

  $399.00 termination fee; company replied that reps “are not authorized to alter or waive the written terms” and offered a $75 credit.

• BBB complaint · June 12, 2026

  “I signed one year agreement with Prime Pest And Lawn New Mexico which expired end of May 2026.”

  Name not shownRead on BBB

  Could not get the account closed after the term; company closed it.

• BBB complaint · August 14, 2026

  “I agreed to pay $110 per month for a one-year agreement based, in part, on the REMOVEDresentation that my property would be serviced approximately every seven weeks”

  Name not shownRead on BBB

  Billed while scheduled services were missed.

• BBB complaint · August 20, 2026

  “The representative informed REMOVEDthat he would contact the original company and end that contract.”

  Name not shownRead on BBB

  Third-party complainant who witnessed the sale; concerns the other company’s contract, not counted as misrepresentation of Prime’s terms.

BBB profiles

• Main profile · BView

• Prime Pest and Lawn, LLC (HQ) · B · not accredited · 87 complaints in 3 yearsView

• Prime Pest and Lawn Las Cruces (branch of HQ) · BView

• Prime Pest and Lawn Roswell (branch of HQ) · BView

• Prime Pest and Lawn- El Paso · F · not accredited · 2 complaints in 3 yearsView

• Prime Pest and Lawn (alternate name Prime Lawn and Pest Control) · F · not accredited · 6 complaints in 3 yearsView

• Prime Pest and Lawn · D · not accredited · 2 complaints in 3 yearsView

• Prime Pest and Lawn · A- · not accredited · 0 complaints in 3 yearsView

• Prime Pest and Lawn · FView

  Rating F shown in BBB search results; the profile URL BBB links to (with an empty category segment) returns 404, and the /pest-control/ and /lawn-care/ variants redirect to it. Complaint counts unknown.

• Prime Pest & Lawn (alternate name Prime Pest Control LLC) · F · 6 complaints in 3 yearsView

Door-to-door sales: Yes

Door-to-door is the main sales channel: the company recruits seasonal traveling reps with furnished housing to knock doors, its own testimonial page describes the CEO selling door to door, and customers in Texas, Oklahoma, Colorado, Arizona and Utah/NM-scoped BBB files describe reps at the door. A second posting on the same careers page (Outside Sales Representative) is for “Prime Marketing”, which “sells pest control, lawn care, and other home services across 35+ states”; its relation to Prime Pest and Lawn is not stated.

• “- Knock doors in residential neighborhoods to pitch pest control and lawn solutions.”

  prime-pest-and-lawn.breezy.hr · retrieved October 27, 2026⁹

  company-wide (Traveling Sales Representative posting, CO, US; seasonal, housing provided)

• “Travel Opportunity: Our teams work in 10+ different states, come travel to new areas with us for 4/5 months!”

  prime-pest-and-lawn.breezy.hr · retrieved October 27, 2026⁹

  company-wide

• “We had the CEO of the company doing the Door to Door sales and he was really nice. He worked with us on the price so it fit our needs.”

  primepestandlawn.com · retrieved October 27, 2026¹⁰

  company-curated testimonial on its own reviews page (no location)

• “On May 19, 2026, a door-to-door solicitor from Prime Pest and Lawn came to my home.”

  bbb.org · retrieved October 27, 2026¹¹

  Wolfforth/Lubbock, Texas BBB file

• “This company had a sales representative come to our door and sell services.”

  bbb.org · retrieved October 27, 2026¹²

  Lawton, Oklahoma BBB file

• “On top of the pushy and unrelenting "won't take NO for an answer" door to door salesman (who ignores the no solicitation sign)”

  bbb.org · retrieved October 27, 2026¹³

  Colorado Springs, Colorado BBB file

• “Michael came to my door noticing weeds needed to be done and offered a really great deal for my weeds to get sprayed and pest spray aswell.”

  google.com · retrieved October 27, 2026¹⁴

  Tucson, Arizona Google listing (positive review)

• “Has anyone been visited by a Prime representative in the last couple of days? A guy stopped by yesterday and another one just left a few minutes ago.”

  nextdoor.com · retrieved October 27, 2026¹⁵

  El Paso, Texas (Nextdoor post, 22 May 2025)

Contract terms and pricing

• Company statement quoting its service agreement: after the contracted year, service continues on the same billing and frequency until the customer cancels with 30 days’ notice (automatic continuation).¹⁶

  “Per the contract, "services continue on the same billing and frequency until cancelled with a 30 day notice."”

  Scored: Sales and contract fairness (−0.5)

• Company statement: one customer’s initial committed period ran 9/30/24 - 9/28/25 (one year), after which services continue until canceled with 30-day notice.¹⁶

  “I see your initial committed period with us was 9/30/24 - 9/28/25 then from there services continue until cancelled with 30 day notice.”

  Scored: Sales and contract fairness (−1, −0.5)

• Company statement: the signed agreement requires 30-day written notice to stop service.¹⁷

  “On your signed agreement it states that services will continue until 30 day written notice.”

  Scored: Sales and contract fairness (−0.5)

• Company statement (reply quoted in full on the BBB file): “we require a 30 day notice for cancellation”; services continue after the minimum obligation until notice is given.¹⁶

  “In response to any cancellation request, services continue until cancelled with a 30 day written notice as stated in the service agreement.”

  Scored: Sales and contract fairness (−0.5)

• Company statement in an email to a Texas customer (quoted in the customer’s BBB complaint): cancellations are not accepted by message or email; the account stays active until the customer calls the office.¹¹

  “We do not accept cancellations via message/email. Due to security reasons. However, we will be more than happy to assist you via phone call. Please give our office a call.”

  Scored: Sales and contract fairness (−0.5)

• Company statements on contract length: a one-year agreement for one customer (“May 30th 2025 ... through May 30th 2026”), a “24 month agreement” for another, and a “year agreement” quarterly plan for a third; the company offered to change one 24-month contract to 12 months.^{16, 18}

  “You signed up May 30th 2025 so that would go through May 30th 2026.”

  Scored: Sales and contract fairness (−1)

• Company statement: the signed agreement contains an early-termination provision (amount not stated); the company offered to reduce one customer’s early-termination amount to $125 as a goodwill accommodation.¹²

  “The signed agreement also contains an early termination provision. Nevertheless, in an effort to resolve this matter amicably, Prime is willing to reduce the early termination amount to $125 as a one-time goodwill accommodation.”

  Scored: Sales and contract fairness (−2)

• Complainant: emailed to cancel and was told to call the office; then waited for a cancellation-services callback.¹⁶

  “I initially emailed them asking for them to cancel my service, and they said I would need to call the office”

  Scored: Sales and contract fairness (−0.5)

• Complainant (for a 95-year-old customer): the company would not let the family pay the stated $370 cancellation fee and required the customer to call personally.¹⁸

  “I then offered to pay the stated cancellation fee of $370 in order to resolve this matter immediately. I was told this was not allowed and that my 95-year-old father-in-law would need to personally call to cancel the service”

  Scored: Sales and contract fairness (−2, −0.5)

• Reviewer: the company will not accept cancellation in writing and requires a call.¹⁹

  “They won't let you end anything in writing. They want you to call, but never return your calls.”

  Scored: Sales and contract fairness (−0.5)

• $299 cancellation fee demanded; complainant says she was told the term was 12 months but it is 24.²⁰

  “they refused to allow me to cancel or close my account unless I paid a $299 cancellation fee.”

  Scored: Sales and contract fairness (−2)

• $311 early-termination fee demanded on what the company called a two-year contract.¹¹

  “the company claimed I signed a two-year contract and demanded a $311 early termination fee”

  Scored: Sales and contract fairness (−2)

• $399.99 cancellation fee demanded.²¹

  “The company informed me that I could not cancel without paying a $399.99 cancellation fee”

  Scored: Sales and contract fairness (−2)

• “300 to cancel”; contract not mentioned at the sale.²¹

  “They dont mention contract. 300 to cancel”

  Scored: Sales and contract fairness (−2)

• $250 to cancel (company later offered $125).¹²

  “To cancel, I'd have to pay 250.00.”

  Scored: Sales and contract fairness (−2)

• Almost $400 to cancel after being told there was no cancellation fee.¹³

  “I was then told it would cost almost $400 to cancel.”

  Scored: Sales and contract fairness (−2)

• $400 to cancel.¹³

  “To the tune of $400 to cancel.”

  Scored: Sales and contract fairness (−2)

• $350 to get out of a 2-year contract.¹³

  “have to pay $350 to get out of this contract.”

  Scored: Sales and contract fairness (−2)

• $399.00 termination fee charged on cancellation after the first visit.¹⁸

  “it was not without charging me a termination fee of $399.00”

  Scored: Sales and contract fairness (−2)

• $399 early-termination fee quoted.¹⁸

  “or i could cancel early for a $399 termination fee.”

  Scored: Sales and contract fairness (−2)

• $490.09 to cancel a two-year weed contract the customer says was presented as a free trial.¹⁶

  “the company is now willing to cancel the contact providing I pay $490.09.”

  Scored: Sales and contract fairness (−2)

• $200 cancellation fee.²²

  “$200 CANCELLATION FEE”

  Scored: Sales and contract fairness (−2)

• $299 to cancel; told it was a two-year agreement.¹⁹

  “they want to charge us 299 to cancel. They said we were signed for two years.”

  Scored: Sales and contract fairness (−2)

• A little over $400 owed after canceling.²³

  “Now I'm having to pay a lil over $400 for a service that I'm not even going to be receiving.”

  Scored: Sales and contract fairness (−2)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB, Mountain West & Pacific Southwest (HQ file, Salt Lake City Utah; BBB lists 3 locations: Salt Lake City Utah, Las Cruces New Mexico, Roswell New Mexico) · Complaint summaryScored: Complaint record (−1)

  HQ file: 87 complaints in the last 3 years, 53 in the last 12 months; rating B (reason: the 87 complaints); not accredited. 26 complaint texts are displayed (pages 1-3): 15 Answered, 11 Resolved, none Unanswered. Displayed complaints mostly concern early-termination fees of about $300-$490, reps’ statements about contract length (one year vs. two years) or cancellation, door-to-door sales, phone-only cancellation and missed services; company replies often close the account or waive or reduce fees.¹⁸

• October 27, 2026 · BBB of El Paso (El Paso, Texas file opened 12/17/2025) · Complaint summaryScored: Complaint record (−1)

  El Paso file: 2 complaints in 3 years (2 in 12 months), both Unanswered; rating F for failure to respond to 2 complaints and length of time in business; 3 reviews averaging 1.^{20, 46}

• October 27, 2026 · BBB serving North Central Texas (Wolfforth/Lubbock, Texas file opened 1/16/2026) · Complaint summaryScored: Complaint record (−1)

  Wolfforth file (7801 FM 179, Lubbock-area office): 6 complaints in 3 years (6 in 12 months); 3 Unanswered, 1 Answered, 2 Resolved; rating F for failure to respond to 3 complaints; 8 reviews averaging 1.^{11, 47}

• October 27, 2026 · Better Business Bureau Oklahoma (Lawton, Oklahoma file opened 5/26/2026) · Complaint summaryScored: Complaint record (−1)

  Lawton file: 2 complaints in 3 years (2 in 12 months); 1 Unanswered, 1 Answered; rating D for failure to respond to 1 complaint and length of time in business; 1 review (1 star).^{12, 48}

• October 27, 2026 · BBB of Southern Colorado (Colorado Springs, Colorado file opened 7/27/2026) · Complaint summaryScored: Complaint record (−1)

  Colorado Springs file: 0 complaints; rating A- (reason: length of time in business; BBB shows business started 3/2/2026); 3 reviews averaging 1.^{49, 70}

• October 27, 2026 · BBB Serving Central South Carolina & Charleston (Blythewood/Columbia, South Carolina; outside the 24 covered states) · Complaint summaryN/A

  South Carolina file (same 833-315-2847 number; management listed as Austin Walker and partner Chris Quintana; business started 8/14/2025): 6 complaints in 3 years (5 in 12 months); rating F for failure to respond to 3 complaints; 7 reviews averaging 1. Context only: outside the covered region.^{51, 71}

• August 12, 2025 · Arizona Department of Agriculture, Office of Pest Management (Pest Management Division) · EnforcementScored: Licensing and compliance (−0.5)

  Citation and order, case 101212: OPM found Prime Pest and Lawn SW, LLC provided pest management services in Tucson (e.g. a 4/30/2025 treatment with insecticides, a rodenticide and herbicides) without an OPM business license or registered qualifying party; a manager said the company had applied and did not know Arizona rules differed from New Mexico. The company obtained the license during the investigation. Order: $500 civil penalty against Prime Pest and Lawn, LLC, BL #10556 (failure to pay would suspend the license). Adjudicated 08/12/2025; final unless a hearing was requested within 30 days (no hearing record seen).^{68, 69}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Over 100,000 professional services delivered to customers every year⁸

• New customers get half off the first service; free estimates, same-day appointments and limited emergency services⁸

• 12 offices across 7 states; founded 2020; 4.7-star Google rating (1,328 reviews), 5.0 stars on Angi and “100% Recommended” on HomeAdvisor (recruiting copy)⁹

  The Google figure is out of date (the 12 western listings alone total 8,915 reviews). An Angi or HomeAdvisor profile could not be tied to the company (gaps).

• Sales reps average $5K-$20K a month in commission; teams work in 10+ states with furnished team housing⁹

• Over 15K customers across 7 states (company reply on BBB)¹⁶

• Operates outside the covered region in Columbia, South Carolina (site location menu; South Carolina BBB file)⁷⁸

  Outside the 24 covered states; not added to locations.

• Pest and lawn service around Utah Valley and Salt Lake Valley; company says it combines pest control and lawn care⁴

Mentions

• Grand Junction Community Message Board (public Facebook group) · Forum · June 16 (2026; 19 weeks before capture) · Negative toneRead

  Warning about Prime Pest and Lawn's dishonest sales practices in Utah and Colorado Springs

  An anonymous Grand Junction, Colorado resident warns that Prime reps make dishonest statements at the door, including that the company has no contracts and will pay a customer’s cancellation fee with another pest company.

  “Their sales people are making dishonest statements to get sales. They are advising they will pay your cancellation with a pest company if you have service elsewhere. They also tell you they have no contracts.”

• Nextdoor (El Paso, Texas) · Forum · May 22, 2025 · Negative toneRead

  Is Prime a legitimate landscape and pest control company in El Paso, Texas?

  El Paso neighbors describe pushy door-to-door Prime reps visiting in the evening; one says a rep came at 9 pm and would not take no for an answer.

  “I was bothered since it was 9pm when the guy showed up. My husband was home he thought I had ordered Door Dash...the dude wouldn't take No for an answer.”

• Reddit r/ColoradoSprings · Reddit · Date not shown · Negative toneRead

  Prime Pest and Lawn : r/ColoradoSprings

  A Colorado Springs resident reports repeated visits by a Prime door-to-door salesman over two days; the rest of the sentence is cut off in the search result.

  “We have been visited by a door to door salesman from Prime Pest and Lawn for 2 days in a row, and it's 2-3 times per day, despite our very ...”

• Instagram · Other · Date not shown · Neutral toneRead

  Cory Devenney (@cdevenney) Instagram profile

  The owner’s public profile describes building Prime Pest and Lawn across 7 states and lists @_primesales_ and Ruva Pest Control.

  “• Building $100M+ company • Prime Pest and Lawn (7 States) @_primesales_ • Ruva Pest Control”

• Real Lawton Grapevine (Facebook group) · Forum · Date not shown · Negative toneRead

  Prime Pest and Lawn customer complaints or experiences?

  A Lawton, Oklahoma resident asks others about their experience with Prime Pest and Lawn and says she is fed up with the company.

  “Anyone here that has had a experience with prime pest and lawn? …….. I am SOOOOO over this „company“”

Reddit hasn’t been searched for this company yet.

12 locations on file in Arizona (1), Colorado (1), New Mexico (3), Oklahoma (1), Texas (4), Utah (2).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• 8,915 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 19 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• New Mexico pesticide licensing: not looked up (NMDA lookup terms restrict commercial use). New Mexico business registry read.
• Texas: no TDA commercial-business license under any Prime name for Travis County (Austin office, 2711 Daisy Dr) or for the Amarillo/Wichita Falls/Midland/Odessa service areas named on the site and careers page; the Austin office may operate under one of the two listed licenses or another name. Recorded as a gap, not a deduction (TDA rule).
• Texas: TDA enforcement report (spcs_enforcement.xls, 27 Oct 2026) has no row for Prime Pest and Lawn or its LLC names. Texas SOSDirect (paid) not used; Comptroller pages read instead. Comptroller record 32088146447 (a second PRIME PEST AND LAWN EL PASO LLC) did not load twice.
• Texas Comptroller shows the right to transact business FORFEITED for Prime Pest and Lawn SW LLC, Austin LLC and Corporate LLC; forfeiture dates and whether they were cured were not available.
• Arizona: ACC business search has an image CAPTCHA (OpenCorporates used). The Tucson office is not registered as an OPM branch office; Lake Havasu and Kingman are service areas with no address. Arizona AG complaints are confidential.
• Colorado: Grand Junction appears as a service area and a Colorado SOS trade name of Prime Pest and Lawn SW LLC, with no separate CDA license record and no office address; not added to locations.
• Oklahoma: Secretary of State search blocked (Turnstile); OpenCorporates us_ok search returned no readable result. OSCN party search “Prime Pest” found no records.
• Utah: Division of Corporations search gated by Cloudflare Turnstile; legal names from OpenCorporates. UDAF enforcement history needs a GRAMA request (not published). Utah state courts (Xchange) are fee-based.
• BBB Tucson, Arizona file: the profile URL returns 404, so its complaint count and reviews are unknown (rating F from search results). HQ reviews page 4 (5 of 35 reviews) not loaded; 61 of 87 HQ complaints are not displayed by BBB.
• Contract terms: the service agreement itself and any website terms were not found (the site’s “Terms & Conditions” link opens the privacy/SMS policy). Term, renewal, notice and fee details come from company replies on BBB and customer reports; arbitration/class-waiver terms unknown.
• Yelp blocked (HTTP 403); a search snippet shows a Las Cruces Yelp listing with 16 reviews but no rating, so nothing recorded. Angi, Thumbtack, Trustpilot and Facebook ratings not found. A HomeAdvisor “Prime Pest & Lawn” profile in Layton, Utah (5.0, 7 reviews; “9 years of experience”) could not be tied to this company and was not used.
• Reddit pages show a human check; r/ColoradoSprings thread recorded from a search snippet only. Facebook posts beyond the public Grand Junction post were not readable.
• State AG and court searches: New Mexico DOJ, Colorado AG and Utah AG site searches, CourtListener and OSCN returned nothing about Prime Pest and Lawn. No statewide free trial-court search in Texas, Colorado and Arizona (CAPTCHA) or Utah; NM Case Lookup not used (disclaimer requires operator approval). OSHA establishment search blocked by a human check.
• Employee reviews: Indeed has 1 review, Glassdoor 0; RepVue and Comparably profiles not found. Workplace score cannot be computed (<20 reviews).
• Ownership: no evidence of private-equity or franchise ownership found; whether regional LLCs (e.g. Prime Pest and Lawn SW LLC, managed by Paul Kelley and Todd Skousen) are partner-owned was not verified. A 2024 company reply on BBB said “We do not have anything to do with the NM customers” (HQ file), suggesting separately run regional operations.
• Prime Pest Omaha (Facebook page, Nebraska/Iowa, primepestandlawnomaha gmail address) and the South Carolina operation (separate BBB file with different management) could not be tied to Prime Pest and Lawn ownership with certainty.
• Google review excerpts: the sort menu did not open, so excerpts come from the default order; 4 of 12 listings checked live.
• Verification October 27, 2026: the BBB Tucson, Arizona profile still returns 404 (rating F shown in BBB search results, re-confirmed); its complaint count stays unknown and is not in the complaint record sum.
• Verification October 27, 2026: the Austin Google listing reads 4.7 / 148 live vs the third-party snapshot 4.6 / 127, and Roswell 4.8 / 376 vs 4.9 / 375.

Open questions

• Whether the BBB HQ file can include complaints from the South Carolina operation (one of the company’s “7 states”): BBB lists only Salt Lake City Utah, Las Cruces New Mexico and Roswell New Mexico as its locations and its service area as Salt Lake County, Utah, and no displayed complaint names a state outside the West, so it is treated as region-scoped; 61 of 87 complaints are not displayed.
• Whether Prime Pest and Lawn SW LLC (holder of TDA license 0928475, Comptroller right to transact FORFEITED, SOS NOT REGISTERED) was ever registered with the Texas SOS; a paid SOSDirect search would settle it.
• Whether a hearing was requested on Arizona case 101212 (the search lists it as adjudicated 08/12/2025 and the license stayed Active, consistent with payment).