Quell Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: Texas profile: Quell Pest Control Of Texas LLC, 8348 Sterling St., Irving (BBB serving North Central Texas). Lists only the Irving address. Arizona has its own profile.

Scored: Complaint record

Complaint themes

• Door-to-door reps saying Quell serviced the home for the prior owner or the neighborhood
• Reps describing a one-time or free service that turned out to be a 12-month agreement
• Repayment of the waived start-up fee ($229–$299) on cancellation
• Billing after cancellation requests; collections threats
• Reps returning despite no-soliciting signs

BBB profiles

• Main profile · BView

• Quell Pest Control Of Texas LLC · B · not accredited · 33 complaints in 3 yearsView

• Quell Pest Control LLC · B- · not accredited · 11 complaints in 3 yearsView

  Only 4 of the 11 complaints are displayed (one Unanswered, dated 11/15/2023). One displayed complaint (08/06/2025) cites Florida law (FDUTPA, Chapter 482), so the LLC’s profile may also receive complaints from Florida customers; its listed addresses are Arizona only.

• Quell Pest Control · B-View

  Outside the 24 covered states; context only (grade from BBB search results; profile not opened).

• Quell Pest Control · D+View

  Outside the covered states; context only.

Door-to-door sales: Yes

Door-to-door is the main acquisition channel in Texas and Arizona: Quell’s own “PinPoint Sales Rep” posting (Orlando text shown on the Indeed jobs page) says reps knock doors to engage new home buyers and sell annual agreements, and PinPoint roles are posted for San Antonio/Austin; dozens of first-hand BBB complaints and reviews on the Texas and Arizona profiles describe reps at the door, often targeting recent home buyers with claims that Quell serviced the home for the previous owner. It also sells by phone (“Sales Representative - Cold Calling”, Irving) and by mail (“Transfer” warranty letters). Contract: 12-month agreement, waived or discounted start-up fee repaid on early cancellation, month-to-month after the term, cancellation by phone (the contract terms).

• “Knock doors within a designated territory to engage with new home buyers and prospective customers Sell annual pest control agreements”

  indeed.com · retrieved October 27, 2026⁷

• “I have been receiving door-to-door sales harrasment in May 2, 2026”

  bbb.org · retrieved October 27, 2026⁸

• “your door-to-door sales representative used fraudulent misrepresentation to secure my signature on 6/9/2026”

  bbb.org · retrieved October 27, 2026⁸

• “The Quell pest control salesman came to our house on August 27th.”

  bbb.org · retrieved October 27, 2026⁹

• “Very aggressive door to door sales borderline harassment.”

  bbb.org · retrieved October 27, 2026¹⁰

• “PinPoint Sales Rep - San Antonio/Austin San Marcos, TX $2,000 - $4,000 a week”

  indeed.com · retrieved October 27, 2026⁷

Contract terms and pricing

• Standard residential plan: 12-month agreement (“This agreement is for an initial period of 12 month”), per the company.⁸

  “Note that on the agreement directly above the signature in large bold letters states "This agreement is for an initial period of 12 month".”

  Scored: Sales and contract fairness (−1)

• After the initial term the plan continues month-to-month until canceled (company sign-up text quoted by Quell).⁸

  “This agreement includes an initial 12-month term that continues month-to-month thereafter.”

  Scored: Sales and contract fairness (−0.5)

• Agreement text quoted by a customer: service continues after the agreement until the customer cancels.¹¹

  “Upon completion of this agreement treatments will continue at the same frequency until canceled by the customer.”

  Scored: Sales and contract fairness (−0.5)

• Early cancellation after the initial service: the customer pays the full initial service charge, i.e. repays the start-up discount. The amount depends on the discount given; company-stated closing balances in BBB replies range from $149 through $234, $250, $254 and $260 to $299 (Texas profile), and $240 (Arizona profile).¹¹

  “If for any reason, at any time, the contract is canceled before its completion, and the initial service has been performed, customer agrees to pay the full initial service charge.”

  Scored: Sales and contract fairness (−1)

• Company-stated cancellation fee example: $240 “for paying back the discounts” (Arizona BBB profile; the complainant cites Florida law, so the customer was likely in Florida).¹¹

  “The $324 he owes is the $240 fee for paying back the discounts he received and his August invoice of $84 that he did not pay on the 1st.”

  Scored: Sales and contract fairness (−1)

• Company states the agreement requires a phone call to cancel.¹²

  “Note that the service agreement clearly states that you must call to close the account.”

  Scored: Sales and contract fairness (−0.5)

• 3-business-day written cancellation right (agreement text quoted by a customer).¹¹

  “You, the customer, may cancel this transaction anytime prior to midnight of the third business day after the date of this transaction by giving written notice of cancellation to Quell Pest Control.”

• Typical pricing in company replies: $299 start-up (often waived or discounted for the 12-month term), then about $30–$70 per month billed monthly for quarterly service.¹³

  “The initial start up, normally $299, was waived for agreeing to the year of service.”

• Quarterly ongoing treatments (company website).¹⁴

  “which is why we provide ongoing treatments quarterly.”

• Termite bait service carries a lifetime warranty while monthly payments continue (company reply).⁸

  “As part of your termite service is a LIFE TIME warranty as long as you are paying the monthly payment.”

• Lowest company-stated closing balance found: $149 on a 12-month bi-monthly plan ($150 per service) whose $299 start-up had been discounted to $150; the company offered to waive it if service continued (Texas BBB profile, reply of 11/07/2025 to a complaint of 10/30/2025).¹³

  “There currently is a balance of $149 for closing the account.”

  Scored: Sales and contract fairness (−1)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• September 19, 2026 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−1, −0.5, −2)

  Consumer says a door-to-door rep (08/14/2026) said the tablet signature was for a one-time application, not a recurring contract; account was a 12-month agreement at $70/month and a $229 cancellation fee was quoted. Company replied that the agreement states the 12-month term above the signature and that its sign-up text said the term continues month-to-month afterwards; it told the consumer to call the office to close the account.⁸

• August 19, 2026 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−1)

  New homeowner says the rep claimed Quell used to service the house and did not mention the contract or the fee; $260 was charged on cancellation. Company: “As per the agreement to cancel it is $260”; it offered a refund if service continued and said “We understand its a high pressure sale so maybe there was some misunderstanding.”⁸

• July 9, 2026 · Texas · EnforcementScored: Licensing and compliance (−0.5)

  Texas Department of Agriculture Structural Pest Control Service case 00049090 against QPC HOLDINGS LLC (license 0882266): violation “OPERATING WITHOUT A LICENSE”, agency action ADMINISTRATIVE PENALTY of $1,000.00, date final 07/09/2026. The same case lists two items closed with a WARNING and no penalty: “FAILURE TO MAINTAIN APPRENTICE/TECHNICIAN TRAINING RECORDS” and “OTHER”. The report does not say which office or activity was unlicensed.³³

• June 7, 2026 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−1)

  Non-customer says three Quell salespeople visited (May–June 2026), two after a No Solicitation sign was posted. Company replied that the person is not a customer and asked BBB to remove the complaint.⁸

• April 8, 2026 · US District Court, D. Arizona · LawsuitN/A

  Bird v. Quell Pest Control LLC, D. Ariz. No. 2:26-cv-02459, filed 04/08/2026 by Daniel Bird with class allegations. Quell moved to dismiss under FRCP 12(b)(6) and to strike the class allegations (07/13/2026). Notice of Settlement filed 08/31/2026; the court ordered dismissal with prejudice within 45 days unless a stipulation is filed, found pending motions moot, and set termination for 10/30/2026. No class was certified; the settlement terms are not public on the docket. The nature of the claims is not shown on the free docket.^{34, 35}

• March 21, 2026 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−1)

  Consumer says the salesman entered despite a posted deed restriction against soliciting and promised next-day re-service; cancellation penalties and collections followed. Company: discounts on the initial service must be repaid on cancellation.⁸

• February 5, 2026 · US District Court, M.D. Florida (remanded to Florida state court) · LawsuitN/A

  Breese v. Quell Pest Control of Texas LLC, M.D. Fla. No. 8:26-cv-00340: removed from Florida state court 02/05/2026 (“Other Statutory Actions”); remanded to state court on 02/13/2026 for lack of subject-matter jurisdiction. Outcome in state court unknown. Florida, outside the covered states.^{35, 36}

• February 3, 2026 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−2)

  Consumer says the field rep said there were no hidden charges or cancellation fees; on canceling, $311 ($299 plus a service) was demanded. Company: 12-month agreement signed 11/5/25, discount must be paid back to close.¹³

• November 13, 2025 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−1, −1, −0.5, −2)

  New homeowner says a rep said the prior owner had prepaid service and that he could cancel anytime; a cancellation fee or a year’s service was later required. Company: 12 months of quarterly service at $45/month signed 10/7/25; the $299 start-up was waived for the year and is owed if canceled early; after the year the plan goes month to month.¹³

• October 29, 2025 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−2)

  Consumer says a rep at the door (about 7 PM, 10/13/2025) promised a free first service and cancellation anytime by text; a $299 early-cancellation fee was charged. Company: first month free then $59/month for 12 months; the agreement requires repayment if the 12 months are not completed.¹³

• September 6, 2025 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−2)

  Consumer says the rep said the signature was only for a free first visit; later billed $40/month and $299. Company says the agreement was signed by email link and no timely cancellation was received.¹²

• August 22, 2025 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−1, −0.5, −2)

  Consumer says the rep presented a one-time service of about $16; it was a 12-month agreement at $59/month. Consumer canceled through Quell’s online form and was texted to call instead. Company: the $299 initial service was discounted to $15 for the 12-month commitment; it must be repaid on cancellation ($234 balance), and “the service agreement clearly states that you must call to close the account.”¹²

• August 20, 2025 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−2, −1)

  Consumer says a rep returned at 9:30 PM to re-pitch, then said the signature only allowed the technician onto the property; it was a 12-month agreement. Company says it resolved the complaint directly.¹²

• August 17, 2025 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−2)

  Consumer says a rep sold a one-time $44 mosquito service and said the initials were for a single treatment; a 12-month $99/month agreement and about $300 to cancel followed. Company disputed the account of the visit and said the agreement is sent to the customer immediately.¹²

• August 6, 2025 · BBB, Mountain West & Pacific Southwest (Arizona profile) · Complaint summaryN/A

  Complaint on the Arizona profile quoting the service agreement: 3-business-day written cancellation right; if canceled before completion after the initial service, the customer pays “the full initial service charge”; after the agreement, treatments continue until canceled. Company: the $324 owed was the $240 fee “for paying back the discounts” plus an unpaid $84 invoice. The complainant cites Florida law, so this customer was likely in Florida.¹¹

• June 21, 2025 · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Sales and contract fairness (−2)

  Consumer (phone sale) says he was told he could cancel anytime; $338 was then demanded. Company says the recorded sign-up call shows otherwise.¹²

• July 15, 2024 · BBB, Mountain West & Pacific Southwest (Arizona profile) · Complaint summaryScored: Sales and contract fairness (−0.5)

  Consumer (Arizona profile) says an email cancellation was refused and a phone call was required; also reports door damage and a rep who said Quell had sprayed the property before.¹¹

• July 9, 2024 · BBB serving North Central Texas (Texas profile) · Complaint summaryN/A

  Consumer says a Quell mailer implied the new owner’s home was covered by a Quell warranty that had to be transferred. Company replied that it offers a warranty to new residents in “Quell Preferred neighborhoods” and apologized for any confusion about the transfer; the complaint is marked Resolved. Quell’s website carries a similar “Transfer” page.³⁹

• N/A · Arizona · Complaint summaryN/A

  Arizona Department of Agriculture: no adjudicated complaints against license 9975 in the last 3 years (“See List of Complaint: s” panel), and the 5-year adjudicated-complaint search for the name “QUELL” returned no records. Complaints under investigation are not shown.^{29, 37}

• N/A · Arizona · Complaint summaryN/A

  Arizona Attorney General site search for “Quell” returned only two unrelated press releases (the word “quell” in other contexts). Arizona AG complaints are confidential. Broker web searches for Quell with “attorney general”, “settlement”, “lawsuit” found no AG action in Arizona or Texas.³⁸

• N/A · BBB serving North Central Texas (Texas profile) · Complaint summaryScored: Complaint record

  Texas BBB profile: 33 complaints in 3 years, 19 in the last 12 months; all 33 displayed, each answered or resolved by the company. Types: Sales and Advertising, Billing, Order, Service or Repair, Product Issues.⁸

• N/A · BBB, Mountain West & Pacific Southwest (Arizona profile) · Complaint summaryScored: Complaint record

  Arizona BBB profile: 11 complaints in 3 years, 6 in the last 12 months; 4 displayed; the rating reason cites failure to respond to 1 complaint.¹¹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Thumbtack Top Pro 2025, Thumbtack, 2025²³

  Source shown; issuer check not recorded

  Platform badge based on a profile whose reviews are imported from Google.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Locally owned and operated; unlimited free re-services; pet and kid friendly; eco-friendly treatments.⁴⁵

• Florida offices (outside the covered states): Tampa (2780 E Fowler Ave #546) and Ft. Lauderdale (1314 E. Las Olas Blvd. #2635) on the website; Google and BBB also show Tampa, 9631 Palm River Rd (Google 4.8, 1,281 reviews). Indeed lists a PinPoint Sales Rep job in Celebration (Orlando), Florida.^{45, 46}

• “Transfer” page aimed at new homeowners: “Our files show that your property has coverage with Quell Pest Control, LLC... your warranty ensures your home is treated at no cost.” Several BBB complainants say Quell had never serviced their home.⁴⁷

• Termite control offered in Arizona and Texas.⁴⁸

Mentions

• r/FirstTimeHomeBuyer · Reddit · Date not shown · Negative toneRead

  How do i get out of this contract? Its a rip off , they don't ...

  Thread about getting out of a Quell contract; a reply notes Quell is not BBB-accredited and its Arizona and Texas BBB grades. Reddit blocked the page; snippet only.

  “Quell Pest Control isn't accredited with the BBB. Their Arizona location has a B– rating, and their Texas office is rated B, both due to ...”

• Facebook group (Tartesso, Arizona area) · Forum · Date not shown · Neutral toneRead

  Granada Pest Control offers $59 monthly service in Tartesso

  A competitor’s post in a local group mentions a Quell rep stopping by; snippet only (Facebook group not loaded).

  “A guy just stopped here from "QUELL" pest control.”

• LinkedIn · Directory · Date not shown · Neutral toneRead

  Quell Pest Control (LinkedIn company page)

  Company page: Chandler HQ, founded 2020, 11-50 employees, branches in Arizona, Texas and Florida.

  “Quell is a locally-owned and family-operated business with branches in Arizona, Texas, Florida.”

• Nextdoor · Directory · Date not shown · Neutral toneRead

  Quell Pest Control - Queen Creek, Arizona

  Nextdoor business page for the original Queen Creek location, marked permanently closed; no Quell-specific recommendations visible.

  “This business is permanently closed.”

Reddit hasn’t been searched for this company yet.

6 locations on file in Arizona (2), Texas (4).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 6,495 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Whether it was suspended, deleted or merged into a live listing could not be determined.
• Google review excerpts: logged-out Maps showed only 5 “Most relevant” reviews per listing and the sort menu was blocked by an overlay, so no lowest-rated Google reviews were read.
• Yelp blocked (403). The Irving “Quell” listing rating 3.5 (101) is from a search snippet only and is not scored.
• Glassdoor blocked (“Humans only”); 1 review per snippet, rating not visible. RepVue: no Quell profile found in searches. Employee reviews total 6, below the 20 needed for the Workplace score.
• Angi/HomeAdvisor: no Quell profile found by search. Trustpilot: no page for quellpest.com (404). PestReviews.org (a technician-attributed review feed, likely company-solicited) returned 503 and would be excluded anyway.
• Texas offices: TDA lists licenses for Dallas County (0882266) and Harris County (1000361) only. The website lists Austin/San Antonio service areas and Indeed lists a San Antonio/Austin sales job (San Marcos), but no Travis, Bexar or Hays County license or office was found; recorded, not deducted.
• Arizona: AZDA license 9975 lists no registered branch offices, while the website and ACC give a Chandler address and BBB a Queen Creek address; whether these are operating offices needing branch registration was not determined; not deducted.
• Texas AG: no complaint data is published, and the AG site search URL returned 404; searches found no AG action. Arizona AG complaints are confidential.
• Courts: Arizona state-court and Texas trial-court searches are CAPTCHA/account-gated; only federal dockets (CourtListener RECAP) were searched. Bird v. Quell (D. Ariz.) settlement terms and the claims’ nature are not on the free docket; Breese v. Quell (Florida) state-court outcome unknown. Justia docket page returned 403.
• OSHA establishment search (federal for Texas, ADOSH for Arizona) returns a human-verification check for automated agents; not checked.
• Contract: no copy of the full service agreement is public; terms come from the company’s own BBB replies and customer quotes of the agreement. Arbitration or class-action-waiver terms are unknown.
• Facebook: only one review was visible logged out; rating breakdown by location not available.
• Insurance/bond: TDA shows an insurance expiration date of 08/28/2026 on license 1000361 (report dated 26 Oct 2026); AZDA public pages show no insurance data.
• Reddit pages are blocked to automated browsers; Reddit content is from search snippets only.
• TDA enforcement report is a rolling 12-month window (Date Final October 27, 2025 to October 26, 2026); older Texas enforcement, if any, is not visible.

Open questions

• HTX listing (cid 14184334264101720294): excluded from scoring as no longer on Google. Observation only, not used as evidence: its Google feature ID begins 0x864c2b..., like the Irving listing (0x864c29...) and unlike the Jersey Village listing (0x8640d1...), which suggests it was created in the Dallas-Fort Worth area and later renamed HTX; Google does not document this encoding.
• Cancellation fee: the most favorable company-stated figure ($149) comes from a bi-monthly 12-month plan; quarterly-plan figures are $234-$299 (flat > $150).
• Arizona BBB profile: one of four displayed complaints cites Florida law, so the profile may pool some Florida customers; kept Arizona-scoped (address-based).
• Texas: no TDA license or office found for the Austin/San Antonio service area the website and Indeed list; Arizona: no registered branch for the Chandler office. Recorded as gaps, not deducted.
• Bird v. Quell Pest Control LLC (D. Ariz.): nature of claims and settlement terms not on the free docket; the clerk is to terminate the case on October 30, 2026.

Notes on identity

• Quell Pest Control (quellpest.com) is a family business of the Romney brothers: Arizona LLC (Johnathon Romney) and Texas LLC QPC Holdings (Timothy Romney). TDA lists another Romney-operated company (GREEN GUARD PEST CONTROL INC, operator Grant Romney) and DISINFECTIONWORK LLC DBA ROMNEY PEST CONTROL; neither is linked to Quell in any source, so neither is attributed.
• Moxie Pest Control LP v. Romney (N.D. Tex. 2016) involves Gregory Romney and Romney Pest Control LLC, not Quell.