Moxie Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: National HQ profile (Irving, Texas) covering headquarters and corporate-owned locations in many states (incl. Texas, Colorado, Minnesota and Nevada in the West). Arizona and California (Orange County), Utah, Oklahoma and Arkansas operate under separate BBB files.

Scored: Complaint record, Sales and contract fairness (−2, −1)

Complaint themes

• Cancellation / early-termination fees
• Door-to-door reps knocking despite No Soliciting signs or late in the evening
• Sales quotes vs billed price
• Termite inspections and bait-station costs disputed
• Billing after cancellation

BBB profiles

• Main profile · AView

• Moxie Pest Control, LP (Headquarters) · A · accredited · 511 complaints in 3 yearsView

  Unanswered count not determined (complaints run 35+ pages; those read were Answered/Resolved). No pattern-of-complaints alert shown.

• Moxie Pest Control (Arizona) LLC · A+ · accredited · 10 complaints in 3 yearsView

• Moxie Pest Control, LLC (Tucson) · A+ · accredited · 2 complaints in 3 yearsView

• Moxie Pest Control Orange County LP · A+ · accredited · 6 complaints in 3 yearsView

• Moxie Pest Control (Utah), LLC · A+ · not accredited · 3 complaints in 3 yearsView

• Moxie Pest Control, LLC (Edmond) · A · accredited · 15 complaints in 3 yearsView

• Moxie Pest Control Tulsa · A+ · accredited · 7 complaints in 3 yearsView

• Moxie Pest Control (Springdale, Arkansas) · B · not accredited · 7 complaints in 3 yearsView

Door-to-door sales: Yes

Door-to-door is a core channel in every selected state with evidence: Texas (Austin, San Antonio, Dallas), Colorado (Denver), Minnesota (Minneapolis), Nevada (Las Vegas), California (Riverside), Utah (St. George, Midvale), Arizona (Tempe, Tucson), Oklahoma (Tulsa, Oklahoma City), Arkansas (Bentonville). Summer reps are typically contracted through third-party sales companies. In BBB replies the company says its reps hold city permits and that “No Soliciting” signs apply only to unpermitted solicitors.

• “Moxie and Aptive are competitors in the pest-control business. They hawk their services each summer using door-to-door sales representatives, typically college students, who work on commission.”

  courtlistener.com · retrieved October 27, 2026⁵

  10th Cir. opinion, Jan. 21, 2026 (facts as alleged by Moxie). The court also notes sales reps sign independent-contractor agreements with third-party companies that contract with Moxie affiliates.

• “Moxie Pest Control is looking for a D2D Salesman to join our enthusiastic team in Austin.”

  careerspage.io · retrieved October 27, 2026⁶

  Austin, Texas summer job post; duties include “Conduct door-to-door sales to introduce pest control services”.

• “Elite Sales (Contracted with Moxie Pest Control) May–August | Denver, Colorado & Surrounding areas”

  linkedin.com · retrieved October 27, 2026⁷

  Denver, Colorado summer sales internship with subsidized housing, posted by a third-party sales company contracted with Moxie.

• “Door to Door Salesman San Antonio, TX”

  indeed.com · retrieved October 27, 2026⁸

  Indeed review Dec 10, 2024: “Then I would go door to door from the hours of 1 pm until dark.”

• “Draw pay for pes control door knocking Outside Sales Las Vegas, NV”

  indeed.com · retrieved October 27, 2026⁸

  Indeed review May 13, 2023 (Las Vegas, Nevada).

• “Door to Door Sales Associate Riverside, CA”

  indeed.com · retrieved October 27, 2026⁸

  Indeed review Jul 31, 2023 (Riverside, California).

• “The absolute best summer of my life. Door to Door Sales Minneapolis, MN”

  indeed.com · retrieved October 27, 2026⁸

  Indeed review Jan 31, 2025 (Minneapolis, Minnesota).

• “Door to door Sales Representative Denver, CO”

  indeed.com · retrieved October 27, 2026⁸

  Indeed review Nov 27, 2022 (Denver, Colorado).

• “I was approached by a Moxie Sales person here in St. George.”

  bbb.org · retrieved October 27, 2026⁹

  BBB complaint 06/23/2026 (St. George, Utah).

• “A Moxie Sales associate came to our door in March and explained their services.”

  bbb.org · retrieved October 27, 2026¹⁰

  BBB complaint 06/25/2025 (Springdale/Bentonville, Arkansas profile).

• “Regarding the No Solicitation sign, these signs generally apply to individuals or companies that are not properly licensed or authorized to solicit within the area.”

  bbb.org · retrieved October 27, 2026¹¹

  Company reply on the HQ BBB profile, 09/16/2026; the same position appears in the Arkansas reply.

Contract terms and pricing

• Standard agreement: initial term of 12 months, then service continues (auto-renews) after the initial term until terminated; pricing may increase on 30 days’ notice before a renewal term.³

  “Unless otherwise stated, this Agreement shall be for an initial period of 12 months. Upon conclusion of the initial 12-month term, Moxie will continue the services in accordance with the applicable terms and conditions of this Agreement unless this Agreement is terminated in accordance with Section 11.”

  Scored: Sales and contract fairness (−1, −0.5)

• Customer cancellation is through the online customer portal (not phone-only). A termination received after a renewal term starts takes effect only at the end of that subsequent term.³

  “You may terminate this Agreement, by visiting our website and logging into your online portal at moxie.pestportals.com/landing/index.”

• Published early-termination fee: 80% of the remaining service charges for a cancellation before the end of the initial 12-month term.³

  “an early termination fee equal to 80% of all service charges that would be due to Moxie if not for such termination.”

  Scored: Sales and contract fairness (−2)

• Mandatory individual arbitration (AAA, Dallas County, Texas) and a class-action waiver; prevailing party recovers arbitration costs and attorneys’ fees.³

  “Customer agrees to not participate in, and expressly waives any rights to participate in, any class action brought against Moxie. In the event of any dispute between Customer and Moxie (or any of its affiliates) arising out of, relating to or in connection with this Agreement, such dispute shall be resolved exclusively by arbitration”

  Scored: Sales and contract fairness (−0.5)

• Price increases allowed at renewal.³

  “Moxie may increase pricing upon 30 days’ notice prior to the start of any renewal term.”

• Service page: all plans run 12 months; initial treatment plus 4–6 visits a year; free re-treatment between visits (“service guarantee”).¹²

  “All plans provide 12 months of coverage:”

  Scored: Sales and contract fairness (−1)

• The website Terms of Use (dated Feb 6, 2023) separately require arbitration and a class waiver for disputes about the websites/apps and say service orders are governed by the signed customer agreement.¹³

  “Once you sign a customer agreement, that agreement will contain the only terms, conditions and rights you have in relation to any order or service request.”

• Utah (St. George) company BBB reply, 06/25/2026: that customer’s signed agreement set a $190 early-cancellation fee; Moxie said it had charged $289 in error and refunded the fee.⁹

  “While the signed service agreement includes the one-year commitment and states that early cancellation is subject to a $190 cancellation fee”

  Scored: Sales and contract fairness (−2)

• Oklahoma company BBB reply, 10/22/2025: a $220 “early cancellation reimbursement” in the service agreement (salesperson had quoted $177).¹⁴

  “There are discrepancies in the notes between the $179 and $220 early cancellation reimbursement”

  Scored: Sales and contract fairness (−2)

• Arkansas company BBB reply, 07/09/2025: cancellation after the 3-day right and before 12 months costs 80% of the remaining service balance (Section 11-C).¹⁰

  “they are responsible for 80% of the remaining service balance.”

  Scored: Sales and contract fairness (−2)

• Oklahoma company BBB reply, 09/22/2025: the initial service is heavily discounted with a 1-year sign-up ($359 discounted to $59); the discount is recharged if the customer cancels the year, including inside the 3-day window once service has started.¹⁴

  “The full amount of the agreed-upon and rendered service was $359, discounted to $59 upon signing up for the year of service.”

• An Indiana customer (HQ BBB profile, 10/01/2026, outside the West) quoted their own agreement’s termination clause as a flat $299 fee, so the fee clause differs between agreements.¹⁵

  “hereunder plus an early termination fee equal to $299.00.”

• Termite bait stations installed under termite agreements are not owned by the customer (HQ BBB reply, 09/16/2026); several complaints dispute termite-system costs ($1,800–$3,982).¹⁵

  “neither Moxie Pest Control nor the customer owns the termite stations”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB (HQ profile, Irving Texas, multi-state) · Complaint summaryScored: Complaint record

  HQ BBB profile (headquarters and corporate-owned locations, incl. Texas, Colorado, Minnesota and Nevada and eastern branches): 511 complaints in 3 years, 99 in 12 months; rating A; accredited since 2013.¹⁵

• September 18, 2026 · U.S. District Court, D. Nebraska (8:26-cv-149) · LawsuitN/A

  Moxie Pest Control, LP v. Echo Pest Control, LLC: Moxie-filed suit against a Missouri pest company; a Sept. 2026 order addressed Echo’s motion to transfer venue to W.D. Missouri (a W.D. Mo. docket 4:26-cv-00981 exists). Claims not visible (paywalled). Private business dispute.⁷²

• January 21, 2026 · U.S. Court of Appeals, 10th Cir. (No. 24-4076), from D. Utah 2:21-cv-00240 · LawsuitN/A

  Moxie (as plaintiff, Moxie Pest Control: Utah, LLC and 20+ affiliates) sued Aptive Environmental and several Aptive employees, alleging Aptive employees bribed Moxie personnel in 2019–2020 for confidential sales data used to recruit summer sales reps. The district court dismissed/granted summary judgment; the 10th Cir. revived the CFAA claim and the trade-secret claims for royalties/injunction and remanded. Private suit with Moxie as plaintiff; pending on remand; not a consumer matter.⁵

• February 20, 2025 · U.S. District Court, W.D. Missouri (4:25-cv-00121) · LawsuitN/A

  Moxie Pest Control, LP v. Moxie Pest Control of Missouri, LLC. The CourtListener docket page does not state the claims; last known filing Oct. 14, 2026. A related 2024 case (4:24-cv-00326) was filed by Moxie Pest Control of Missouri LLC against Moxie Pest Control, LP (search snippet, Justia blocked). Private business dispute.⁷¹

• June 26, 2017 · U.S. District Court, D. Arizona (2:17-cv-02041) · LawsuitN/A

  Moxie Pest Control LP v. Moxie Service LLC: trademark infringement suit brought by Moxie; terminated Feb. 25, 2019. Private business dispute, Moxie as plaintiff.⁷⁰

Workplace score: 4.5/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Top 100 Places to Work (2022), The Dallas Morning News, 2022⁷⁸

  Source shown; issuer check not recorded

• BBB Accreditation (HQ profile, since 5/13/2013; Phoenix since 6/24/2011; Orange County since 12/6/2019; Edmond Oklahoma since 6/29/2016; Tulsa since 6/27/2023; Tucson since 3/13/2026), BBB⁴⁵

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• More than 40 branches across the U.S.; sister companies Joshua’s Pest Control and Mission Pest Control.⁴

• Named a Top Workplace (2021–2024), a Great Place to Work (2021–2023) and #8 on the PCT Top 100 (not independently verified here).⁴

• Founder Jason Walton has owned and operated pest control companies for over 30 years.⁴

• Free re-treatments between scheduled visits (“service guarantee”).¹

• Homepage review widget: “Based on 130508 reviews” (company-curated; not used for scoring).¹

• Branch footprint also includes Seattle (Woodinville, Washington) and Portland (Tigard, Oregon) in the West, plus Georgia, North Carolina, Florida, Kentucky, Tennessee, Illinois, Ohio, Indiana, Wisconsin, Massachusetts, Virginia, Connecticut, Maryland and Pennsylvania. The other states are outside the 24 covered states.⁸³

• Entire staff licensed and certified; daily training.⁸⁴

Mentions

Reddit hasn’t been searched for this company yet.

22 locations on file in Washington (1), Oregon (1), Arizona (4), Arkansas (1), California (2), Colorado (1), Minnesota (1), Missouri (1), Nevada (1), Oklahoma (2), Texas (5), Utah (2).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• Company pesticide license not confirmable in Washington, Oregon and Arkansas.
• Too few independent non-Google reviews to blend in (Google only).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Website confirmed: the live Google listings checked on October 27, 2026 show moxieservices.com, and moxieservices.com/locations lists the same branch addresses.
• California licensing: the DCA License Search uses a Cloudflare Turnstile check (not bypassed). The SPCB Company Registration and branch offices were taken from the DCA bulk licensee file instead. The bulk file omits canceled licenses and shows no disciplinary history.
• The OPM name-based ComplaintSearch is unreliable (a control search for ORKIN returned nothing); the per-company complaint panel on the detail page was used instead (no adjudicated complaints in 3 years).
• Arkansas licensing: the Pest Control Program (License Holder license) has no public lookup (verification by email per the state config). The separate Pesticide Section search (search.statesolutions.us, ASPBPEST) returned 0 results for business name “Moxie”, which does not cover structural pest control licenses.
• Missouri: Missouri licenses individuals only; the MOPlants business record is listed for completeness. The Bridgeton branch has no separate BBB file found (likely under the HQ profile; not confirmed).
• Business registries checked: Texas (Comptroller, 2 entities active) and Minnesota (SOS, active). Not checked (time/JS-only search apps): CA bizfile, Arizona eCorp, Utah and Nevada SilverFlume, Colorado, Oklahoma, Arkansas and Missouri registries.
• Riverside, California: no separate BBB profile found. The SPCB file shows the Riverside company registration is held by Moxie Pest Control Orange County Lp, the entity of the Irvine BBB profile, so the Irvine file likely covers Riverside complaints; BBB does not state this.
• Unanswered BBB complaint counts not determined for any profile (counts not shown in the summary; displayed complaints were Answered/Resolved). The HQ profile has 35+ pages of complaints; only the first page was read.
• Yelp (403), Glassdoor (Cloudflare), Facebook, Angi and Nextdoor pages not read; Reddit threads require login (snippets only). HomeAdvisor shows a “Moxie Pest Services” Irvine listing with 2 reviews (entity not confirmed; not recorded).
• Google review excerpts not collected (Maps review panel did not load in the capture). Three Google listings were checked live.
• State AG / FTC / agency enforcement: searches of the company name with “attorney general”, “settlement”, “consent order”, “class action”, “fined/violation” and state-specific queries found no government action against Moxie. One Arkansas complainant said their termite-loan dispute was resolved “through the Attorney General/GreenSky” (a consumer complaint, not an AG action).
• National Google review total for Moxie (all states) not on file, so the multi-state HQ BBB profile cannot be normalized.
• RepVue: no Moxie profile found in search results.
• Arizona and Orange County entities have local partners/members (Brian Austin Clark; Michael Fleming); the ownership split between them and the Walton holding entities is not public.
• Contract fee clauses differ between agreements: the published Additional Terms say 80% of remaining charges; company BBB replies cite $190 (Utah), $220 (Oklahoma), 80% (Arkansas), and a customer quoted $299 (Indiana).
• licensing/registry for Washington; licensing/registry for OR.
• CA DPR county civil penalties (Sept 2024 to Sept 2026) have 0 rows for “Moxie”; Arizona OPM shows no adjudicated complaints in 3 years for license 8952.
• Google review counts on the 10 listings checked live on October 27, 2026 are slightly higher than the third-party crawl (e.g. Irvine 3,892 vs 3,715; Sheridan 4,628 vs 4,580).
• Glassdoor’s 2.6 (338) comes from a search snippet of a review page dated Jun 23, 2025; the current Glassdoor figure could not be read (Cloudflare).
• Our capture of October 27, 2026 is the evidence.

Open questions

• Glassdoor 2.6 (338) is a search-snippet figure (review page dated Jun 23, 2025) and is scored in Workplace; the Yelp snippet rule covers customer satisfaction.other only.
• Cancel fee: the published Additional Terms say 80% of remaining charges (>=50% band, -3) while company BBB replies cite flat $190 (Utah) and $220 (Oklahoma) in signed agreements.
• Washington (Woodinville) and Oregon (Tigard) licensing/registry; AR has no public company-license lookup.