Moxie Pest Control vs. EcoShield Pest Solutions

Company states it offers 2-year contracts.²²

Lamonica class complaint alleges door-to-door contracts embed an “Annual Commitment Discount” that must be repaid on cancellation, with 12- or 24-month terms (allegation, not a finding).⁷

Company BBB response confirms the “Annual Commitment Discount Payback” applies when an account is canceled within the contract (waived in that case).¹⁵

Company says contracts do not auto-renew but service continues visit-by-visit after the term until the customer cancels.¹⁵

Washington customer complaint: $276.38 early termination balance after door-to-door sale (company says agreement was emailed and confirmed by text reply).¹⁵

Oregon reviewer reports pricing of $175 initial, $89/month, $250 early-stop fee, quarterly service.²³

Washington reviewer reports $221 per quarterly visit and a $250 cancellation fee before the year is up.¹⁶

Company describes a “3-step signup process” (verbal review, email confirmation, text reply).¹⁵

Company blog says new customers can cancel free within 24 hours of signing.¹³

Guarantee: free re-treatment between visits; after three services for the same problem, next full treatment free.²⁴

Homepage offer of $100 off an annual plan.¹⁰

Company statement in its response to the BBB pattern-of-complaints alert (Lenexa, Kansas file): the updated service agreement says on page 1 that it is for an initial 12-month subscription period and “AUTO RENEWS UNTIL CANCELLED”.²⁵

Same company statement: the agreement provides several cancellation methods, including telephone, email and written notice, and an early-termination fee with a declining structure.²⁵

Company reply to a Dallas-branch BBB complaint (01/05/2026) states the early termination fee is $250 and valid under the agreement (waived as goodwill in that case).²⁶

Company reply to a Fort Worth BBB complaint (09/23/2026) states the early termination fee is $255.00.²⁷

Company statement on the Houston North, Texas BBB alert: since July 2024 the tablet agreement review highlights “service frequency, first-year commitment, cancellation fee”, and the customer must reply “1” to a text summarizing the cancellation policy.²⁸

June 20, 2024 · SettlementScored: legal record

Michigan (Attorney General; national-brand item, not Pacific Northwest)

Michigan AG filed an Assurance of Voluntary Compliance with EcoShield Pest Solutions Detroit, LLC resolving alleged Home Solicitation Sales Act and Consumer Protection Act violations: contracts allegedly included language attempting to waive cancellation rights (citing an alleged emergency) and refund rights, and lacked the required notice of cancellation form. EcoShield agreed to use revised contracts and to refund consumers who contact the AG by Dec. 31, 2024 with proof they were denied cancellation and refund. Preceded by an April 24, 2024 notice of intended action / cease-and-desist. Not Pacific Northwest.^{21, 138}

October 28, 2026 · Complaint summaryUsed in complaint record

BBB of Greater Houston and South Texas (Houston North file)

BBB “Pattern of Complaints” alert, current: complaints and reviews since August 2020 through 2026 allege deceptive door-to-door sales with the cancellation policy not explained or misstated; examples include a customer who thought they signed a receipt and an argument at a door with a “no soliciting” sign. The file is Not Rated while BBB evaluates the pattern. The company replied with sales-compliance changes (triple-confirmation enrollment since July 2024, retention-based commissions).²⁸

October 28, 2026 · Complaint summaryUsed in complaint record

BBB of Midwest Plains (Lenexa, Kansas file)

BBB “Pattern of Complaints” alert: sales and contract misrepresentation, denied or problematic cancellations with unexpected fees and improper billing, and service shortcomings. The file is Not Rated. The company responded with a next-day “Welcome Text Verification”, a revised agreement stating a 12-month initial term that auto-renews until canceled, cancellation by phone, email or written notice, and a 24/7 care line.²⁵

October 28, 2026 · Complaint summaryUsed in complaint record

Complaints in the last 3 years: Texas 136 (Dallas 55, Fort Worth 25, Austin 28, Houston North 28, Houston 0), Minnesota 214, Utah 33, CO 133 (Centennial 107, Frederick 26, Longmont 0), Arizona 45, CA 4, Kansas 43, NE 24, Missouri 24; OK 3 (closed branch). Review averages are 1.0 to 1.83 out of 5. Grades range from A+ to B; Houston North and Lenexa are Not Rated under pattern alerts. Complaint themes repeat the Pacific Northwest ones: door-to-door reps misstating contract existence, term or auto-renewal; early termination fees, most often $250 (company replies cite $250 and $255); reps ignoring no-soliciting signs.^{26, 87, 91}

October 11, 2026 · Complaint summaryUsed in complaint record, sales and contract fairness

BBB Great West + Pacific (Washington and Oregon profiles)

Seattle profile: 110 complaints in 3 years, 9 in last 12 months. Oregon profile: 26 complaints in 3 years, 7 in last 12 months. Burlington and Lakewood profiles: 0. Complaint themes: door-to-door sales misrepresentation (price per visit vs per year, “cancel any time”), early termination fees of roughly $187-$276, services performed after cancellation requests, collections threats, inspections leading to large crawl-space/insulation quotes.^{15, 17}

June 17, 2026 · EnforcementShown only

Texas Department of Agriculture, Structural Pest Control Service (case 00049454)

Written warning, no penalty, to ECOSHIELD PEST SOLUTIONS DALLAS LLC (license 0806623); violation recorded as “OTHER”. Recorded, not scored.¹⁴⁴

April 23, 2026 · EnforcementShown only

Texas Department of Agriculture, Structural Pest Control Service (case 00048800)

Written warning, no penalty, to ECOSHIELD PEST SOLUTIONS AUSTIN LLC (license 0956521); violation recorded as “OTHER”. Recorded, not scored.¹⁴⁴

July 18, 2025 · LawsuitShown only

N.D. Georgia (1:25-cv-03988) (national-brand item)

Nelson v. Ecoshield Pest Solutions Atlanta, LLC: diversity breach-of-contract suit also naming The Shield Co Management, The Shield Companies, Cardon and Nygren. Substance not reviewed.¹⁴⁰

June 19, 2025 · LawsuitShown only

U.S. District Court, D. Arizona (2:25-cv-02151) - proposed national class (not certified); as defined it would cover Washington and Oregon door-to-door customers

Lamonica et al. v. The Shield Companies, LLC et al.: putative class action alleging a nationwide deceptive door-to-door scheme (fabricated neighborhood infestations, fake limited-time discounts that function as cancellation penalties, undisclosed 12/24-month terms and auto-renewal, missing FTC Cooling-Off oral notice). Defendants include The Shield Co Management, The Shield Companies, Robert D. Cardon and Gregory Nygren. Second amended complaint filed 10/14/2025; orders on motions to dismiss entered 12/30/2025 and 6/15/2026 (outcomes not on RECAP); a further amended complaint was filed 6/9/2026 and a new motion to dismiss was filed 6/23/2026 and briefed by 7/14/2026; last docket entry Aug. 5, 2026. Allegations only; no ruling on the merits or settlement found.^{7, 134}

June 4, 2025 · EnforcementUsed in licensing and compliance

Arizona Department of Agriculture, Pest Management Division (case 101178)

Citation and order: EcoShield Pest Control Phoenix (business license 9009) let an uncertified applicator provide services for more than 120 days after registration (335 days at an April 10, 2024 treatment in Waddell). Order: an Administrative Warning to the business licensee and a $400 civil penalty against the qualifying party (QP 31569). PMD found no evidence of pesticide misapplication. Final if no hearing was requested within 30 days.^{142, 143}

April 3, 2025 · LawsuitShown only

U.S. District Court, D. Colorado (1:25-cv-01057) (national-brand item, not Pacific Northwest)

Shaffer v. EcoShield Pest Solutions Denver, LLC et al.: class action complaint (nature of suit “Other Fraud”; cause of action diversity breach of contract, with a service agreement attached) also naming The Shield Co Management, The Shield Companies, Cardon and Nygren. Allegations only; the plaintiff voluntarily dismissed the case without prejudice and the court closed it on 6/24/2025, before any answer or ruling.¹⁴¹

June 7, 2024 · PermitShown only

Pennsylvania townships (national-brand item, not Pacific Northwest)

Upper Chichester, Pennsylvania police revoked EcoShield solicitor permits (reported June 7, 2024), citing soliciting in the evening or at night, duplicated permits and being overly aggressive towards residents. The report says West Caln, Edgmont and Ridley townships had also revoked the company’s permits between May 14 and May 31, 2024 (reasons not stated for those townships).¹³⁹

May 31, 2024 · LawsuitShown only

U.S. District Court, D. Oregon (3:24-cv-00887)

EcoShield Pest Solutions Portland, LLC sued rival D2D sales firm Grit Marketing and two individuals, alleging they followed and interfered with EcoShield reps in the Portland market, paid customers’ cancellation fees to switch them, and harassed/assaulted EcoShield reps. TRO granted in part (June 5, 2024); a stipulated preliminary injunction (June 12, 2024) kept Grit 50 feet from anyone in EcoShield clothing until the case ended. March 2025: tortious-interference claim survived; Sherman Act and Oregon monopolization claims dismissed with leave to amend, Oregon price-discrimination claims without leave. EcoShield amended, then voluntarily dismissed the case (Sept. 30, 2025; terminated Oct. 1, 2025). On May 7, 2026 the court granted defendants’ bill of costs as prevailing party but denied attorney fees. EcoShield was the plaintiff here.^{12, 137}

April 11, 2024 · LawsuitShown only

W.D. Washington (2:24-cv-00492), removed from King County Superior Court (24-2-05701-3 KNT)

Second Dykstra class action against The Shield Co Management LLC (nature of suit “Civil Rights: Jobs”); stayed pending the Washington Supreme Court decision in David v. Freedom Vans, trial had been set for 7/13/2026, then remanded to state court on 12/3/2025 after an order to show cause on jurisdiction. Claims not read in full (complaint exhibit not on RECAP).⁹

December 12, 2023 · LawsuitShown only

W.D. Washington (2:23-cv-01908), removed from King County Superior Court

Dykstra v. The Shield Co. Management, LLC dba EcoShield Management Co.: putative wage-and-hour class action on behalf of Washington pest control technicians alleging unpaid off-the-clock work (route planning, drive time from home to first stop) and non-compliant meal/rest breaks under Washington wage laws. Allegations only. Remanded to King County Superior Court by stipulation on 9/10/2024 (federal case terminated); state-court outcome not checked.^{135, 136}