EcoShield Pest Solutions Review

How we review companies Handshake Score v1.2.1 (rules v1.0.5, confidence v1.2.1)

All figures retrieved October 11, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

All four PNW profiles became BBB Accredited in July 2026. BBB does not display a closed-in-12-months count on these pages; the 12-month figure is complaints filed.

Scored: Complaint record

Complaint themes

• Misleading door-to-door sales representations (price per visit, “cancel any time”, posing as area supervisor, claiming neighbors signed up)
• Early termination fee / Annual Commitment Discount payback on cancellation
• Service performed or billed after cancellation request; collections threats
• Ineffective treatment / unmet guarantee
• Large crawl-space and insulation upsell quotes

BBB profiles

• Main profile · A+View

• EcoShield Pest Solutions, Oregon (Tigard) · A+ · accredited · 26 complaints in 3 yearsView

• Ecoshield Pest Solutions Seattle, LLC (Burlington) · A+ · accredited · 0 complaints in 3 yearsView

• Ecoshield Pest Control Seattle, LLC (Lakewood) · A+ · accredited · 0 complaints in 3 yearsView

Door-to-door sales: Yes

Door-to-door is the core acquisition channel in the PNW: the company’s own Oregon lawsuit (filed by EcoShield Pest Solutions Portland, LLC) describes Shield as “in the door-to-door sales business”; City of Stayton, Oregon lists four licensed EcoShield solicitors (permits expiring 07/02/2027); Washington and Oregon BBB reviews/complaints describe reps at the door, including after 8 pm and past no-soliciting signs. Current Workday posts for “Branch Sales Professional” (Tukwila/Auburn/Bellevue/Seattle Washington; Tigard/Salem Oregon; Vancouver Washington) describe cold calls and onsite visits with hourly base plus commission.

• “Plaintiff and its affiliates (collectively, “Shield”) are in the door-to-door sales business, primarily providing extermination and pest-control services for homes and businesses across the country and recruiting door-to-door salespeople (“Direct Sellers”) to sell these services.”

  storage.courtlistener.com · retrieved October 11, 2026¹¹

• “Plaintiff and its affiliates provide extermination and pest- control services for homes and businesses, using door -to-door salespeople to generate business.”

  storage.courtlistener.com · retrieved October 11, 2026¹²

• “EcoShield's experienced sales team knocks on your door with the intention to educate.”

  ecoshieldpest.com · retrieved October 11, 2026¹³

• “EcoShield Pest Solutions … 07/02/2027”

  staytonoregon.gov · retrieved October 11, 2026¹⁴

• “what I believe were misleading door-to-door sales representations.An EcoShield salesperson came to my home and represented himself as the supervisor for my area.”

  bbb.org · retrieved October 11, 2026¹⁵

• “These people will knock on your door at least once a week. I even bought a No soliciting, do not knock, do not ring bell sign for my doorbell.”

  bbb.org · retrieved October 11, 2026¹⁶

• “On 7/31/2026, a door to door salesperson stopped by and convinced us to change from our previous pest control provider to EcoShield.”

  bbb.org · retrieved October 11, 2026¹⁷

• “Predatorial, aggressive door-bell style marketing to higher end neighborhoods.”

  nextdoor.com · retrieved October 11, 2026¹⁸

• “Good door to door sales company … Door to Door Sales … Seattle, WA”

  indeed.com · retrieved October 11, 2026¹⁹

• “Sell additional services and/or general pest control protection to customers through warm leads, cold calls and onsite visits to residences and businesses.”

  theshieldco.wd115.myworkdayjobs.com · retrieved October 11, 2026²⁰

• “which sells pest control services to Michigan consumers through a door-to-door solicitation model”

  michigan.gov · retrieved October 11, 2026²¹

Contract terms and pricing

• Company states it offers 2-year contracts.²²

  “To make professional pest control more accessible, we offer convenient 2-year contracts that lock in guaranteed savings.”

  Scored: Sales and contract fairness (−1)

• Lamonica class complaint alleges door-to-door contracts embed an “Annual Commitment Discount” that must be repaid on cancellation, with 12- or 24-month terms (allegation, not a finding).⁷

  “It is neither time-sensitive nor exclusive, but instead is embedded in every standard EcoShield door-to-door contract as an “Annual Commitment Discount.””

  Scored: Sales and contract fairness (−1)

• Company BBB response confirms the “Annual Commitment Discount Payback” applies when an account is canceled within the contract (waived in that case).¹⁵

  “the Annual Commitment Discount Payback for canceling the account within the contract has been waived”

  Scored: Sales and contract fairness (−2)

• Company says contracts do not auto-renew but service continues visit-by-visit after the term until the customer cancels.¹⁵

  “We would also like to clarify that we do not automatically renew service contracts. Once the initial agreement ends, services continue on a service-by-service basis unless a cancellation request is received.”

  Scored: Sales and contract fairness (−0.5)

• Washington customer complaint: $276.38 early termination balance after door-to-door sale (company says agreement was emailed and confirmed by text reply).¹⁵

  “The balance is related to the Early Termination Fee, which is outlined in your service agreement.”

  Scored: Sales and contract fairness (−2)

• Oregon reviewer reports pricing of $175 initial, $89/month, $250 early-stop fee, quarterly service.²³

  “The service contract is not customer friendly; you pay initial $175 and then $89.00 a month for 6 months for 2 services.”

  Scored: Sales and contract fairness (−2)

• Washington reviewer reports $221 per quarterly visit and a $250 cancellation fee before the year is up.¹⁶

  “The salesperson said the service was $221 per year and they come quarterly. Neglected to say that you pay $221 each time.”

  Scored: Sales and contract fairness (−1, −2)

• Company describes a “3-step signup process” (verbal review, email confirmation, text reply).¹⁵

  “We also strive to ensure transparency through our 3-step signup process, which includes a verbal review, email confirmation, and a text reply to confirm agreement.”

• Company blog says new customers can cancel free within 24 hours of signing.¹³

  “EcoShield offers new customers free cancellation for 24 hours after signing up for services.”

• Guarantee: free re-treatment between visits; after three services for the same problem, next full treatment free.²⁴

  “After three services for the same pest problem, if we don’t have your bugs under control, we will provide your next full treatment free of charge.”

• Homepage offer of $100 off an annual plan.¹⁰

  “SCHEDULE NOW and receive $100 OFF an Annual Plan”

  Scored: Sales and contract fairness (−1)

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 11, 2026 · BBB Great West + Pacific (Washington and Oregon profiles) · Complaint summaryScored: Complaint record, Sales and contract fairness (−2)

  Seattle profile: 110 complaints in 3 years, 9 in last 12 months. Oregon profile: 26 complaints in 3 years, 7 in last 12 months. Burlington and Lakewood profiles: 0. Complaint themes: door-to-door sales misrepresentation (price per visit vs per year, “cancel any time”), early termination fees of roughly $187-$276, services performed after cancellation requests, collections threats, inspections leading to large crawl-space/insulation quotes.^{15, 17}

• July 18, 2025 · N.D. Georgia (1:25-cv-03988) (national-brand item) · LawsuitN/A

  Nelson v. Ecoshield Pest Solutions Atlanta, LLC: diversity breach-of-contract suit also naming The Shield Co Management, The Shield Companies, Cardon and Nygren. Substance not reviewed.⁵⁵

• June 19, 2025 · U.S. District Court, D. Arizona (2:25-cv-02151) - proposed national class (not certified); as defined it would cover Washington and Oregon door-to-door customers · LawsuitN/A

  Lamonica et al. v. The Shield Companies, LLC et al.: putative class action alleging a nationwide deceptive door-to-door scheme (fabricated neighborhood infestations, fake limited-time discounts that function as cancellation penalties, undisclosed 12/24-month terms and auto-renewal, missing FTC Cooling-Off oral notice). Defendants include The Shield Co Management, The Shield Companies, Robert D. Cardon and Gregory Nygren. Second amended complaint filed 10/14/2025; orders on motions to dismiss entered 12/30/2025 and 6/15/2026 (outcomes not on RECAP); a further amended complaint was filed 6/9/2026 and a new motion to dismiss was filed 6/23/2026 and briefed by 7/14/2026; last docket entry Aug. 5, 2026. Allegations only; no ruling on the merits or settlement found.^{7, 49}

• April 3, 2025 · U.S. District Court, D. Colorado (1:25-cv-01057) (national-brand item, not PNW) · LawsuitN/A

  Shaffer v. EcoShield Pest Solutions Denver, LLC et al.: class action complaint (nature of suit “Other Fraud”; cause of action diversity breach of contract, with a service agreement attached) also naming The Shield Co Management, The Shield Companies, Cardon and Nygren. Allegations only; the plaintiff voluntarily dismissed the case without prejudice and the court closed it on 6/24/2025, before any answer or ruling.⁵⁶

• June 20, 2024 · Michigan (Attorney General; national-brand item, not PNW) · SettlementScored: Legal and regulatory record (−3)

  Michigan AG filed an Assurance of Voluntary Compliance with EcoShield Pest Solutions Detroit, LLC resolving alleged Home Solicitation Sales Act and Consumer Protection Act violations: contracts allegedly included language attempting to waive cancellation rights (citing an alleged emergency) and refund rights, and lacked the required notice of cancellation form. EcoShield agreed to use revised contracts and to refund consumers who contact the AG by Dec. 31, 2024 with proof they were denied cancellation and refund. Preceded by an April 24, 2024 notice of intended action / cease-and-desist. Not PNW.^{21, 53}

• June 7, 2024 · Pennsylvania townships (national-brand item, not PNW) · PermitN/A

  Upper Chichester, Pennsylvania police revoked EcoShield solicitor permits (reported June 7, 2024), citing soliciting in the evening or at night, duplicated permits and being overly aggressive towards residents. The report says West Caln, Edgmont and Ridley townships had also revoked the company’s permits between May 14 and May 31, 2024 (reasons not stated for those townships).⁵⁴

• May 31, 2024 · U.S. District Court, D. Oregon (3:24-cv-00887) · LawsuitN/A

  EcoShield Pest Solutions Portland, LLC sued rival D2D sales firm Grit Marketing and two individuals, alleging they followed and interfered with EcoShield reps in the Portland market, paid customers’ cancellation fees to switch them, and harassed/assaulted EcoShield reps. TRO granted in part (June 5, 2024); a stipulated preliminary injunction (June 12, 2024) kept Grit 50 feet from anyone in EcoShield clothing until the case ended. March 2025: tortious-interference claim survived; Sherman Act and Oregon monopolization claims dismissed with leave to amend, Oregon price-discrimination claims without leave. EcoShield amended, then voluntarily dismissed the case (Sept. 30, 2025; terminated Oct. 1, 2025). On May 7, 2026 the court granted defendants’ bill of costs as prevailing party but denied attorney fees. EcoShield was the plaintiff here.^{12, 52}

• April 11, 2024 · W.D. Washington (2:24-cv-00492), removed from King County Superior Court (24-2-05701-3 KNT) · LawsuitN/A

  Second Dykstra class action against The Shield Co Management LLC (nature of suit “Civil Rights: Jobs”); stayed pending the Washington Supreme Court decision in David v. Freedom Vans, trial had been set for 7/13/2026, then remanded to state court on 12/3/2025 after an order to show cause on jurisdiction. Claims not read in full (complaint exhibit not on RECAP).⁹

• December 12, 2023 · W.D. Washington (2:23-cv-01908), removed from King County Superior Court · LawsuitN/A

  Dykstra v. The Shield Co. Management, LLC dba EcoShield Management Co.: putative wage-and-hour class action on behalf of Washington pest control technicians alleging unpaid off-the-clock work (route planning, drive time from home to first stop) and non-compliant meal/rest breaks under Washington wage laws. Allegations only. Remanded to King County Superior Court by stipulation on 9/10/2024 (federal case terminated); state-court outcome not checked.^{50, 51}

Workplace score: 5.5/10. It is not part of the Handshake Score.

Awards and certifications

• BBB Accreditation (four PNW profiles, A+), BBB Great West + Pacific, 2026⁸

  Source shown; issuer check not recorded

• Nextdoor Neighborhood Favorite (Tukwila page), Nextdoor, 2022, 2023, 2024³⁷

  Source shown; issuer check not recorded

• Nextdoor Neighborhood Favorite (Seattle North/Lakewood page), Nextdoor, 2025¹⁸

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Trusted by over 250,000+ homes and businesses.¹⁰

• 20 years of expertise; 100% guaranteed; less pesticides.¹⁰

• Over 25,000 Google reviews and an NPS of 89.²²

• 120,000+ 5-star customer reviews.¹³

• Technicians undergo criminal, sex offender, drug and driving record checks.¹⁰

• Free re-treatment if pests return between regular services.⁷⁴

• Exterminate Hunger food-drive program.¹⁰

• Company job post says most Branch Sales Professionals (Tukwila-area posting) earn $60,000-$90,000, with an hourly base of $21.65 plus commission.²⁰

Mentions

Reddit threads are listed under On Reddit.

7 Reddit threads found mentioning EcoShield Pest Solutions (search run October 12, 2026).

None of them is tied to a place in Washington, Oregon or Idaho; they come from other states or don’t say where the poster is. 2 are from employees, sales recruits or job applicants.

We searched Reddit directly for "EcoShield" pest (7 posts returned) and read each post’s title and opening text. Comment threads weren’t fetched yet. Reddit threads are shown for context and aren’t part of the Handshake Score, except that first-hand Pacific Northwest reports of terms misstated at the sale or of ignored no-soliciting signs count toward sales and contract fairness, like any other report.

4 locations on file in Washington (3), Oregon (1).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• Some figures in the score are company-wide or national, not Pacific Northwest-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier corrected or removed 17.7% of the items checked (10% or fewer earns a point).

How confidence is set

Gaps in the record

• Google Maps served a “limited view” to the headless browser on most attempts (shared Google throttling across parallel agents), so review sorting (newest/lowest) failed; Google excerpts are only the overview reviews shown, where any loaded. Ratings/counts are from cached Maps result lists.
• Yelp (Tukwila and Lakewood biz pages) returned 403; no Yelp rating recorded.
• Glassdoor reviews page blocked by a bot challenge; only rating/count from Glassdoor search results.
• ODA individual applicator licenses for EcoShield Portland technicians were not enumerated (company operator license only).
• Washington CCFS (Secretary of State) did not load; Washington entity status taken from the OpenCorporates mirror and Washington L&I data.
• No Idaho presence found (company office list has no Idaho office); ISDA not checked.
• Washington AG, Oregon DOJ and FTC site searches returned no visible EcoShield results (pages are JS-rendered); October 12, 2026 web searches also surfaced no Washington and Oregon AG or FTC action (only the Michigan AVC). Not proof of absence.
• Lamonica docket orders on the motions to dismiss (12/30/2025, 6/15/2026) are not on RECAP; their outcomes are unknown. Dykstra I final disposition and the claims in Dykstra II are not visible.
• QualityPro / GreenPro / NPMA membership not verified (no issuer directory search done).
• Facebook review text requires login; only % recommend recorded. No Facebook page found for the Portland branch (facebook.com/ecoshieldportland unavailable).
• Verifier (October 11, 2026): Lamonica (D. Ariz.) - a further amended complaint (6/9/2026) and renewed motion to dismiss (6/23/2026) are on the docket but not on RECAP; quotes come from the 10/14/2025 second amended complaint. Dykstra I state-court outcome after the 9/10/2024 remand was not checked.
• Reddit: searched directly on October 12, 2026 through the SociaVault Reddit search API (query: “EcoShield” pest): 7 posts returned, 7 about this company, none tied to the Pacific Northwest. The threads are listed in the On Reddit section. Only post titles and opening text were read; comment threads weren’t fetched yet. Two earlier web searches (Seattle/Portland and pest/door-to-door subreddits) returned no Reddit threads; the direct search found EcoShield threads, but none tied to the PNW.
• No PNW local news found by an October 12, 2026 web search (Seattle, Tacoma, Portland, Oregon, 2024-2026); outlet sites (Seattle Times, KING 5, KOMO, KGW, Oregonian) not searched directly.
• Still needs web search: HomeAdvisor, Thumbtack, Porch and Birdeye profiles; YouTube/podcasts; “best pest control” listicles; RepVue/Comparably.
• Lamonica (D. Ariz.): an October 12, 2026 web search found no reported ruling on the motions to dismiss; outcomes still need PACER.

Open questions

• Lamonica (D. Ariz.): outcomes of the 12/30/2025 and 6/15/2026 motion-to-dismiss orders and of the renewed motion filed 6/23/2026 are not on RECAP; the 6/9/2026 amended complaint may change the class definition quoted here (from the 10/14/2025 complaint).
• Dykstra I (King County 23-2-24015-4, remanded 9/10/2024) and Dykstra II (24-2-05701-3 KNT, remanded 12/3/2025): state-court outcomes not checked.
• Oregon CCB: an earlier same-day search returned 0 records; the live search now shows CCB ID 262319 “Never Been Licensed - CCB ID Only”. Whether the Oregon branch sells insulation/crawl-space work that needs a CCB license is unknown.
• WSDA: the Portland LLC’s Washington commercial applicator insurance shows an expiry of 10/14/2026 and the Seattle LLC sites 10/31/2026; re-check license status after those dates.
• Nextdoor Tukwila page is unclaimed and lists 617 Industry Dr and a personal email (phone 206-686-9960 and website match EcoShield); treat it as a community-made page.
• Unresolved entity links already flagged by research: Handshake employer page (San Marcos, California) and the 2015-2016 Massey purchases of “EcoShield Pest Control” Texas/Atlanta/OKC locations.

Notes on identity

• One brand across PNW: Tukwila, Lakewood and Burlington Washington plus Tigard Oregon (all Maps listings, WSDA records and BBB profiles tie to ecoshieldpest.com / theshieldco.com emails). Operating LLCs: EcoShield Pest Solutions Seattle, LLC and EcoShield Pest Solutions Portland, LLC, both Arizona LLCs managed by The Shield Co Management, LLC (Gilbert, Arizona). BBB uses older names (EcoShield Pest Control Seattle, LLC) for some profiles. The 2015-2016 Massey acquisitions of “EcoShield Pest Control” Texas/Atlanta/OKC locations may involve the same brand founders, unconfirmed. Trustpilot’s unclaimed “Eco Shield Pest Control” profile is national.