Massey Services Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: company-wide: the headquarters file covers headquarters and all corporate-owned locations (79 listed branches across the company’s states, mostly Florida). The Oklahoma City and Baton Rouge branch files show the same 249/60 totals and A- grade. No BBB pattern-of-complaints alert seen on the profile. No Texas-specific BBB file with its own totals was found; the branch files read (Oklahoma and Louisiana) only repeat the headquarters totals. Of the ~228 complaint texts read (complaint pages 1-26), none states a Texas, Oklahoma or Louisiana location.

Scored: Complaint record

Complaint themes

• Lawn-care (GreenUP) results: weeds, chinch bugs, dead or diseased turf and disputes over the guarantee
• Billing after cancellation; the company cites a 30-day (written) cancellation notice in its replies
• Missed or unverified service visits
• Collections threats over disputed balances
• Unwanted solicitation or visits (two complaints cite posted no-soliciting signs)

BBB profiles

• Main profile · A-View

• Massey Services, Inc. · not accredited · 249 complaints in 3 yearsView

• Massey Services · not accredited · 249 complaints in 3 yearsView

• Massey Services, Inc. · not accredited · 249 complaints in 3 yearsView

Door-to-door sales: Partial

Rated partial. Massey sells mainly through scheduled in-home inspections by salaried/commissioned Sales Inspectors, builder (new-construction termite) relationships and online purchase. First-hand BBB complaints describe Massey representatives soliciting door to door in neighborhoods (2024, 2025; one in Florida, one with no stated location), and a Dallas sales job lists cold calling. No summer door-to-door sales program, D2D recruiting site or solicitor-permit record was found, and no Texas, Oklahoma or Louisiana first-hand report of cold door-knocking was found.

• “Networking and cold calling to generate sales leads”

  masseyservices.wd5.myworkdayjobs.com · retrieved October 27, 2026¹⁰

  Sales Inspector - Dallas, Texas job post (JR104276, $55,000 - $65,000): an “Outside Sales Inspector” who inspects homes and presents proposals; lead generation by networking, cold calling and telephone prospecting. Door-to-door canvassing is not mentioned.

• “A person named "REMOVED" came to my house to solicit me for this business.”

  bbb.org · retrieved October 27, 2026¹¹

  BBB complaint 03/22/2024 on the company-wide file (location not stated): a Massey solicitor went door to door in a gated community despite a posted “no soliciting” sign; the company apologized.

• “On or around 2/15/25 Mr. REMOVED, phone REMOVEDwas in my neighborhood soliciting business.”

  bbb.org · retrieved October 27, 2026¹²

  BBB complaint 11/10/2025 (Florida: the Winter Garden office is named): a Massey representative soliciting in the neighborhood walked the property with the complainant, who then signed a lawn contract paid in advance for one year (the company’s reply dates the sale 2/14/25).

• “salesperson came to my property several times and keep knocking the door even with NO SOLICiTOR sign on front door.”

  bbb.org · retrieved October 28, 2026¹³

  BBB complaint 02/19/2025 (location not stated). The company replied that it holds the termite guarantee on the home through the builder, i.e. the visits were about that guarantee.

• “My builder used this company & the first encounter was for them to bring by the "warranty" that had to be hand delivered. The man was AGGRESSIVE.”

  google.com · retrieved October 27, 2026¹⁴

  Google review on the Stafford, Texas listing: in-person contact over a builder termite warranty (new-construction channel), not a cold door knock.

• “A uniformed Massey Services Sales Inspector will arrive at your home in a Massey Services vehicle.”

  masseyservices.com · retrieved October 27, 2026¹⁵

  Main residential channel per the company: scheduled free in-home inspection by a Sales Inspector, plus online purchase.

Contract terms and pricing

• Company BBB response (05/27/2026) to a customer who said she had a one-year contract: the Pest Agreement she signed has a 25-month term (“25 months not one year”). The customer’s location is not stated.¹⁶

  “The customer signed the Pest Agreement, which clearly outlined the Terms of Agreement, which is for 25 months not one year.”

  Scored: Sales and contract fairness (−3)

• Company BBB response (02/02/2026): pest service continues until the customer gives 30 days’ written notice; non-payment is not a cancellation.¹⁷

  “It was explained to the customer that, per the signed agreement, a 30-day written notice is required to cancel services. Non-payment alone does not constitute cancellation.”

  Scored: Sales and contract fairness (−0.5)

• Company BBB response (07/21/2025): a customer who believed his agreement was “just a one-year agreement” was told about the 30-day cancellation policy; service had continued after the first year.¹⁸

  “Regional Manager REMOVEDspoke to Mr. REMOVEDand informed him of the 30-day cancellation policy. Mr. REMOVEDwas of the impression that it was just a one-year agreement.”

  Scored: Sales and contract fairness (−0.5)

• Company BBB response (12/17/2025): the signed pest and mosquito agreements require 30 days’ notice to cancel; the company says it billed for completed services, “not future services or cancellation fees”.¹⁹

  “Per the signed agreement, we require a 30-day notice for cancellation, and cancellation does not negate charges for services already completed.”

• Online ‘Buy Now’ checkout terms, Landscape Service: initial 24-month period, then month-to-month; cancel with 30 days’ written notice.²⁰

  “This agreement is for an initial period of twenty-four (24) months and will continue on a month-to-month basis thereafter. The customer may cancel this agreement by providing Massey Services with thirty (30) days written notice.”

  Scored: Sales and contract fairness (−0.5)

• Online checkout terms, Mosquito Control: 12-month original period, renews month-to-month unless written notice is given 30 days before the anniversary; cancel for dissatisfaction with 30 days’ written notice; price may change after the first year.²⁰

  “This agreement will be in effect for an original period of twelve months and shall renew itself on a month-to-month basis thereafter, unless written notice is given by either party thirty (30) days prior to the anniversary of the Agreement.”

  Scored: Sales and contract fairness (−0.5)

• Online checkout terms, Pest Service: the published section contains only a disclaimer (no damage guarantee; mosquitoes, bed bugs and termites excluded) and an insurance disclosure. It states no term, renewal, cancellation fee or arbitration clause.²⁰

  “This agreement does not include control or prevention of wood infesting organisms such as termites, powder post beetles, wood borers or wood decay fungus.”

• Money-back guarantee: corrective service at no charge; after 30 days, continued free service until satisfied or a refund of the last regular service payment.³

  “If you are not satisfied with the results of your program, we'll provide corrective service at no additional charge. After 30 days, should your problem persist, we'll continue to provide service at no additional charge until you are satisfied, or we'll refund your last regular service payment.”

• Sales process: a Sales Inspector inspects the home and presents the service agreement with pricing; the company says service cannot be bought over the phone without an inspection (online purchase is also offered).¹⁵

  “We will also review and provide you with a copy of our service agreement, which will include a detailed explanation of the services we are recommending along with pricing.”

• Consumer report (BBB complaint 06/17/2024, location not stated): a prepaid lawn customer says her contract listed a 25-month term and 30 days’ written notice to cancel.²¹

  “I contract lists that I was in a 25 month contract with the company and need 30 day written notice to cancel services.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · Oklahoma (state courts, OSCN) · Complaint summaryN/A

  OSCN statewide docket search for party name “Massey Services” returned no records in any listed county, including Oklahoma, Tulsa and Cleveland counties.⁷⁵

• October 27, 2026 · BBB (company-wide headquarters file) · Complaint summaryScored: Complaint record

  BBB headquarters file: 249 complaints in 3 years, 60 in 12 months, grade A- (one complaint unanswered), not accredited. Complaints mainly concern Florida lawn care, billing after cancellation and missed visits; none read states a Texas, Oklahoma or Louisiana location.⁵⁴

• January 28, 2026 · Texas · EnforcementN/A

  TDA enforcement case 00048889 against MASSEY SERVICES INC, license 0660423 (Dallas County): three violations (use inconsistent with labeling; failure to comply with training or supervision requirements; other), closed with a WARNING and no penalty (Date Final 01/28/2026). A warning is recorded, not scored.⁶⁷

  The TDA report is a rolling 12-month window (October 27, 2025 to October 26, 2026); older Texas enforcement history is not covered.

• September 24, 2024 · Florida (U.S. District Court, M.D. Fla.) · LawsuitN/A

  Baker v. Massey Services, Inc. (No. 6:24-cv-01735): a former employee’s Fair Labor Standards Act suit, filed 09/24/2024. Massey filed a notice of removal to the bankruptcy court (10/31/2024; adversary proceeding Baker v. Massey Services, Inc., Bankr. M.D. Fla. No. 6:24-ap-00129); the district court stayed and administratively closed the case (12/03/2024) until the parties’ bankruptcy proceedings were resolved, the bankruptcy court remanded it (01/2025) and the stay was lifted (05/2025). The docket then shows an amended complaint, an answer, a Report and Recommendation (07/11/2025) and an order on it (09/11/2025). The outcome could not be read from the free docket.^{71, 72}

• February 9, 2022 · Texas (U.S. District Court, E.D. Tex., Sherman) · LawsuitN/A

  Leo Luna v. Massey Services, Inc. (No. 4:21-cv-00014): private Telephone Consumer Protection Act suit filed 01/11/2021. The plaintiff abandoned his claim after evidence the calls were manually dialed; the court granted Massey summary judgment and entered a take-nothing final judgment on 02/09/2022. Massey’s later motion for attorneys’ fees was denied (06/10/2022).^{69, 70}

• December 19, 2019 · federal (EEOC; D.S.C., Charleston) · SettlementN/A

  EEOC v. Massey Services, Inc. (No. 2:19-cv-00263, D.S.C.): Massey agreed to pay $63,000 under a two-year consent decree resolving an ADA disability-discrimination and retaliation suit over a South Carolina office manager. An employment matter, not a consumer, pesticide or wage-and-hour action.⁶⁸

• N/A · federal courts (RECAP archive) · Complaint summaryN/A

  CourtListener lists 128 RECAP cases matching “Massey Services”. Employment suits found: FLSA cases in 2009, 2011 (two), 2016 (Eckhardt, dismissed by joint stipulation) and 2017-2018 (Hernandez, joint motion for FLSA settlement approval 01/05/2018), all over 5 years old; a 2022 race-discrimination suit (Nelson, N.D. Ga., terminated 08/09/2022) and a 2025 employment suit (Leonhardt, M.D. Fla.); Massey is plaintiff in a 2026 breach-of-contract suit (N.D. Ga.). None found in a Texas, Oklahoma or Louisiana federal court except Luna.^{73, 74}

Workplace score: 4.0/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Best Pest Control, Best of Orlando 2024 (readers’ choice), Orlando Weekly, 2024⁸⁸

  Source shown; issuer check not recorded

  Orlando, Florida (outside the covered states)

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Serves nearly 1,000,000 customers from service centers in Alabama, Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Oklahoma and Tennessee.⁵

• Largest privately owned, family-owned company in the pest industry; ‘fifth largest’ (2018 release).⁸⁴

• More than 2,800 team members and over 2,400 vehicles; 180+ service centers.¹⁰

• ‘Based on 15,000+ Reviews’ rating badge on location pages.⁸⁹

• Environmental stewardship awards from the U.S. EPA and the Council for Sustainable Florida (not verified with the issuers).⁵

• Locations outside the 24 covered states: Florida (headquarters and most branches), Georgia, Alabama, South Carolina, North Carolina, Virginia and Tennessee; BBB lists 79 corporate locations.⁴

Mentions

Reddit hasn’t been searched for this company yet.

23 locations on file in Louisiana (1), Oklahoma (3), Texas (19).

Overall confidence in this score: High, 7 of 11 points.

Where it fell short of full marks:

• 7,221 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• National Google review total not collected; complaint record is therefore not attributable (company-wide BBB file).
• Arbitration / class-action waiver: the online checkout terms (Pest, Landscape, Mosquito sections) contain none; the full signed paper Pest Agreement was not found online, so the service-contract dispute terms remain unknown. No early-cancellation fee amount is stated by the company or reported by 2+ sources.
• The company-stated 25-month Pest Agreement term comes from a BBB reply on the company-wide file whose customer location is not stated; no Texas-specific agreement text was found.
• Glassdoor (403 “Humans only”), Yelp branch pages (403) and ZipRecruiter (Cloudflare) blocked; Glassdoor figure is snippet-only and not scored.
• Louisiana: LDAF has no searchable lookup; the place-of-business permit list (revised 04/20/2026) shows Active with expiry 6/30/2026, so renewal after June 2026 is unconfirmed.
• Oklahoma Secretary of State search blocked (Cloudflare Turnstile); OpenCorporates’ copy used.
• Texas TDA enforcement report covers only the last 12 months; older Texas enforcement not checked. No free statewide Texas or Louisiana trial-court search; only federal (CourtListener) and Oklahoma (OSCN) courts searched.
• Baker v. Massey (FLSA, M.D. Fla. 2024): outcome not readable from the free docket.
• QualityPro/GreenPro accreditation not verified on the issuer directory (company says its leaders served on the QualityPro board).
• Reddit and local news: only search snippets; no Texas and Oklahoma/LA-specific threads or news found.
• Texas licenses are matched to offices by county only (TDA report has no addresses); four counties (Collin, Tarrant, Bexar, Denton) each hold two licenses for two offices.
• Indeed main reviews page, BBB customer-reviews page 3, the 2016 PMP article and CourtListener returned 403/405 on re-check; the October 27, 2026 captures are used (Indeed 2.6/594 was re-confirmed on the Dallas-filtered Indeed URL; the Luna and Baker dockets by direct GET).
• BBB complaint pages re-paginate as complaints are added, so a quote cited to complaints?page=N may move to a neighboring page.
• PMP (2025) says the Insight Pest Solutions purchase gave Massey four San Antonio-area service centers; the record lists two Massey-branded San Antonio-area offices. Any Insight-branded offices were not researched.

Open questions

• A 08/17/2026 company reply to a BBB review mentions a customer’s ‘prepaid annual agreement’ (bundled lawn/pest prepayment).
• Louisiana: LDAF place-of-business permits 0020WA and 0020W9 show Active with expiry 6/30/2026 on the April 2026 list (still the latest published); renewal after June 2026 is unconfirmed.
• Texas: TDA licenses are matched to offices by county only; no address-level confirmation is available from the report.
• Baker v. Massey (FLSA): a Report and Recommendation (07/11/2025) and an order on it (09/11/2025) are the last substantive entries; the outcome (possibly a settlement approval) is not readable without PACER.