Massey Services vs. Terminix
Massey Services ranks #151 of 164 and Terminix ranks #161 of 164 in the West, with Handshake Scores of 6.5 and 5.8 out of 10. Both have locations on file in Louisiana, Oklahoma and Texas. Terminix also has locations in Washington, Oregon, Idaho, Arizona, Arkansas, California, Colorado, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, New Mexico, Utah and Wyoming.
This comparison sets their verified records side by side: the five scored factors, review platforms, BBB, contract terms, licensing and legal record. It draws no conclusion beyond the scores. The small numbers link to each fact’s source, and each company’s full review has the rest.
At a glance
| Massey Services | Terminix | |
|---|---|---|
| Rank | #151 of 164 in the West | #161 of 164 in the West |
| Confidence | High | Medium |
| Provisional score | No | No |
| Door-to-door sales | Partial10, 11, 12, 13, +2 | Partial6, 7, 8, 9, +2 |
| Ownership | Independent7, 8, 9 | SubsidiaryParent: Rentokil Initial plc (via Rentokil North America, Inc.); acquired 12 Oct 20223, 4, 5 |
| Headquarters | Orlando, Florida3 | Memphis, Tennessee2 |
| States on file | Louisiana, Oklahoma and Texas23 locations | Washington, Oregon, Idaho, Arizona, Arkansas, California, Colorado, Iowa, Kansas, Louisiana, Minnesota, Missouri, Nebraska, Nevada, New Mexico, Oklahoma, Texas, Utah and Wyoming185 locations |
| Record verified | October 27, 2026 | October 14, 2026 |
Our research
How they score
The Handshake Score is a weighted average of five factors, each scored from 0 to 10 from verified records. The percentage beside each factor is its weight. Each score links to the deductions behind it on the company’s review.
| Massey Services | Terminix | |
|---|---|---|
| Customer satisfaction 35% | 5.3 | 7.7 |
| Terminix scores higher on customer satisfaction (7.7 vs. 5.3). | ||
| Complaint record 10% | 7.0 | 3.0 |
| Massey Services scores higher on complaint record (7.0 vs. 3.0). | ||
| Sales and contract fairness 15% | 6.5 | 7.5 |
| Terminix scores higher on sales and contract fairness (7.5 vs. 6.5). | ||
| Licensing and compliance 15% | 10.0 | 6.0 |
| Massey Services scores higher on licensing and compliance (10.0 vs. 6.0). | ||
| Legal and regulatory record 15% | 10.0 | 2.0 |
| Massey Services scores higher on legal and regulatory record (10.0 vs. 2.0). | ||
| Handshake Score | 6.5/10 | 5.8/10 |
| Massey Services has the higher Handshake Score (6.5 vs. 5.8). | ||
Workplace
We rate how companies treat employees from employee-review sites and wage-and-hour records. A workplace score is computed and carries 10% of the Handshake Score when there are at least 20 employee reviews on file (otherwise excluded and remaining weights renormalized).
| Massey Services | Terminix | |
|---|---|---|
| Workplace score | 4.0 | 4.5 |
| Terminix has the higher workplace score (4.5 vs. 4.0). | ||
Review platforms
Google figures cover each company’s western US listings; the average is weighted by each listing’s review count. Ratings and counts are as each site showed them on the date retrieved.
| Massey Services | Terminix | |
|---|---|---|
| Google listings in the West | 22 | 176 |
| Google reviews | 7,221 | 89,803 |
| Google average | 4.8 | 4.7 |
Massey Services 27 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleDallas, Texas | 4.9/5 | 1,192 | View |
| GoogleFrisco, Texas | 4.9/5 | 875 | View |
| GoogleUniversal City, Texas | 4.8/5 | 727 | View |
| GooglePlano, Texas | 4.7/5 | 359 | View |
| GoogleDenton, Texas | 4.8/5 | 323 | View |
| GoogleSan Antonio, Texas | 4.6/5 | 312 | View |
| GoogleMcKinney, Texas | 4.7/5 | 244 | View |
| GoogleStafford, Texas | 4.0/5 | 239 | View |
| GoogleFort Worth, Texas | 4.6/5 | 232 | View |
| GoogleEuless, Texas | 4.6/5 | 181 | View |
| GoogleFort Worth, Texas | 4.9/5 | 154 | View |
| GoogleOak Ridge North, Texas | 4.3/5 | 152 | View |
| GooglePflugerville, Texas | 4.5/5 | 152 | View |
| GoogleLeander, Texas | 4.6/5 | 110 | View |
| GooglePlano, Texas | 5.0/5 | 101 | View |
| GoogleDallas, Texas | 5.0/5 | 92 | View |
| GoogleUniversal City, Texas | 4.1/5 | 73 | View |
| GoogleHarlingen, Texas | 4.7/5 | 18 | View |
| GoogleBaton Rouge, Louisiana | 4.9/5 | 501 | View |
| GoogleMoore, Oklahoma | 4.9/5 | 574 | View |
| GoogleOklahoma City, Oklahoma | 4.8/5 | 534 | View |
| GoogleTulsa, Oklahoma | 4.9/5 | 76 | View |
| BBBcompany-wide | 1.51/5 | 91 | View |
| Trustpilotcompany-wide | 1.9/5 | 15 | View |
| Yelpcompany-wide | 2.0/5 | 1,127 | View |
| Facebookcompany-wide | — | 1,034 | View |
| Googlenational: all US Google listings of the Massey Services brand, used only as the complaint base | 4.64/5 | 41,648 | see record |
Terminix 190 review profiles
| Platform and scope | Rating | Reviews | Source |
|---|---|---|---|
| GoogleLakewood, Washington | 4.6/5 | 963 | View |
| GoogleBothell, Washington | 4.6/5 | 942 | View |
| GoogleVancouver, Washington | 4.6/5 | 932 | View |
| GoogleMeridian, Idaho | 4.6/5 | 577 | View |
| GoogleEugene, Oregon | 4.6/5 | 467 | View |
| GoogleBellevue, Washington | 4.7/5 | 111 | View |
| GoogleKent, Washington - Terminix Commercial | 3.9/5 | 69 | View |
| GoogleSpokane Valley, Washington | 3.9/5 | 63 | View |
| BBBnational profile | 1.12/5 | 863 | View |
| Trustpilotnational profile | 1.4/5 | 788 | View |
| HomeAdvisorBothell, Washington | 4.0/5 | 67 | View |
| HomeAdvisornational profile | 4.5/5 | 29 | View |
Better Business Bureau
Massey Services. Its company-wide BBB profile shows an A- grade and 249 complaints in the last three years.
Terminix. Its company-wide BBB profile shows an A+ grade and 2,903 complaints in the last three years.
| Massey Services | Terminix | |
|---|---|---|
| BBB grade | A-4, 54, 55, 57 | A+2, 227 |
| Accredited | No | No |
| Complaints, last 3 years | 249, company-wide | 2,903, company-wide |
| BBB customer reviews | 1.51/5 average from 91 reviews | 1.12/5 average from 863 reviews |
| Profile scope | company-wide: the headquarters file covers headquarters and all corporate-owned locations (79 listed branches across the company’s states, mostly Florida). The Oklahoma City and Baton Rouge branch files show the same 249/60 totals and A- grade. | Not recorded |
| Retrieved | October 27, 2026 | October 11, 2026 |
| Profiles |
Contract terms
Terms as recorded from the linked sources.
Massey Services 10 terms
Company BBB response (05/27/2026) to a customer who said she had a one-year contract: the Pest Agreement she signed has a 25-month term (“25 months not one year”). The customer’s location is not stated.16
Company BBB response (02/02/2026): pest service continues until the customer gives 30 days’ written notice; non-payment is not a cancellation.17
Company BBB response (07/21/2025): a customer who believed his agreement was “just a one-year agreement” was told about the 30-day cancellation policy; service had continued after the first year.18
Company BBB response (12/17/2025): the signed pest and mosquito agreements require 30 days’ notice to cancel; the company says it billed for completed services, “not future services or cancellation fees”.19
Online ‘Buy Now’ checkout terms, Landscape Service: initial 24-month period, then month-to-month; cancel with 30 days’ written notice.20
Online checkout terms, Mosquito Control: 12-month original period, renews month-to-month unless written notice is given 30 days before the anniversary; cancel for dissatisfaction with 30 days’ written notice; price may change after the first year.20
Online checkout terms, Pest Service: the published section contains only a disclaimer (no damage guarantee; mosquitoes, bed bugs and termites excluded) and an insurance disclosure. It states no term, renewal, cancellation fee or arbitration clause.20
Money-back guarantee: corrective service at no charge; after 30 days, continued free service until satisfied or a refund of the last regular service payment.3
Sales process: a Sales Inspector inspects the home and presents the service agreement with pricing; the company says service cannot be bought over the phone without an inspection (online purchase is also offered).15
Consumer report (BBB complaint 06/17/2024, location not stated): a prepaid lawn customer says her contract listed a 25-month term and 30 days’ written notice to cancel.21
Terminix 9 terms
Company claim: the ‘Terminix It Guarantee’ promises re-treatment at no additional cost if pests come back.12
Company statement in a BBB response: when an agreement is canceled, the service guarantee ends too, even if the period was paid for.8
A BBB complainant (complaint dated 09/11/2026 on the national HQ profile; location not stated) says Terminix charged an early termination fee when they tried to cancel. BBB lists the complaint as resolved.13
A BBB reviewer says managers refused to waive the cancellation fee on a 1-year contract.8
Eugene, Oregon Google reviewer says they were quoted $180 and charged $254 at the inspection visit.14
Alabama AG alleged that Terminix, in some cases, charged annual termite-renewal rate increases of up to 1000 percent (settled 2020).15
terminix.com Terms of Use (website use) contain a binding individual arbitration clause and a class-action waiver. Service-agreement terms were not available to read.16
Company terms page (terminix.com “Terms of Agreement”, general pest control, national page): service is 6 or 7 visits depending on location, generally every other month. A service representative provides “a copy of the Service Contract to Sign”. The AutoPay clause stays in effect until written notice, and canceling AutoPay does not cancel the purchaser’s obligations under the agreement. The page states no contract length, renewal terms or cancellation fee.17
Court record (Greene v. Terminix, S.D. Fla., June 15, 2022): Terminix’s Termite Protection Plan, signed in 2006 (a Florida case), contains a “MANDATORY ARBITRATION” clause and states that any arbitration “will not proceed as a class action”. The court enforced both. This is a 2006 termite plan, not the current Pacific Northwest residential pest agreement, whose terms remain unsourced.18
Licensing and registrations
Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.
Massey Services 24 records (Texas 16, Oklahoma 5, Louisiana 3)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0660423 | Current (listed on TDA’s current commercial-business licenses report) | October 31, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0675414 | Current (listed on TDA’s current commercial-business licenses report) | June 30, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0849531 | Current (listed on TDA’s current commercial-business licenses report) | February 28, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0668756 | Current (listed on TDA’s current commercial-business licenses report) | March 31, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0644502 | Current (listed on TDA’s current commercial-business licenses report) | October 31, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0740621 | Current (listed on TDA’s current commercial-business licenses report) | May 31, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0740637 | Current (listed on TDA’s current commercial-business licenses report) | May 31, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0734598 | Current (listed on TDA’s current commercial-business licenses report) | April 30, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0705582 | Current (listed on TDA’s current commercial-business licenses report) | September 30, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0744068 | Current (listed on TDA’s current commercial-business licenses report) | July 31, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0790320 | Current (listed on TDA’s current commercial-business licenses report) | July 31, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0826982 | Current (listed on TDA’s current commercial-business licenses report) | March 31, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0849521 | Current (listed on TDA’s current commercial-business licenses report) | February 28, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0858313 | Current (listed on TDA’s current commercial-business licenses report) | May 31, 2027 | 59 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial business license (TPCL) | 0889907 | Current (listed on TDA’s current commercial-business licenses report) | July 31, 2027 | 59 |
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF), Pesticide Licensing (AGLook)Pesticide License (commercial business) | 8306 | Active (unexpired categories listed) | December 31, 2026 | 60, 61 |
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF), Pesticide Licensing (AGLook)Pesticide License (commercial business) | 7241 | Active (unexpired categories listed) | December 31, 2026 | 61, 62 |
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF), Pesticide Licensing (AGLook)Pesticide License (commercial business) | 9917 | Active (unexpired categories listed) | December 31, 2026 | 61, 63 |
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF), Pesticide Licensing (AGLook)Pesticide License (commercial business) | 10200 | Active (unexpired categories listed) | December 31, 2026 | 61, 64 |
| Louisiana | Louisiana Department of Agriculture and Forestry (LDAF), Structural Pest Control CommissionStructural Place of Business Permit | 0020WA | Active (as of the list revised April 20, 2026) | June 30, 2026 | 65 |
| Louisiana | Louisiana Department of Agriculture and Forestry (LDAF), Structural Pest Control CommissionStructural Place of Business Permit | 0020W9 | Active (as of the list revised April 20, 2026) | June 30, 2026 | 65 |
| Texas | Texas Comptroller of Public Accounts (franchise tax account status; Texas Secretary of State registration)Business registration (foreign corporation, formed in Florida) | SOS file 0801645362; taxpayer 15925571505 | Active (Right to Transact Business in Texas: ACTIVE; SOS registration ACTIVE since 08/24/2012) | Not shown | 2 |
| Louisiana | Louisiana Secretary of State (commercial registry)Business registration (Business Corporation, Non-Louisiana) | Charter 36041424F | Active; annual report In Good Standing (last filed 10/13/2026); qualified 10/31/2005 | Not shown | 8 |
| Oklahoma | Oklahoma Secretary of State (via OpenCorporates us_ok)Business registration (Foreign For Profit Business Corporation; branch of the Florida corporation) | 2312497256 | Active | Not shown | 66 |
Terminix 43 records (Washington 10, Oregon 7, Idaho 4, California 1, Texas 2, Arizona 1, Colorado 2, Oklahoma 1, Missouri 1, Kansas 1, Minnesota 2, Iowa 1, Nevada 2, Utah 1, Louisiana 1, Arkansas 2, New Mexico 2, Nebraska 1, Wyoming 1)
| State | Authority and type | Number | Status | Expires | Source |
|---|---|---|---|---|---|
| Washington | WSDA Pesticide LicensingCommercial Applicator (the license of the company record’s designated Commercial Applicator, an individual) - Rentokil North America, Inc. DBA Terminix, Bothell (11822 N Creek Pkwy N Ste 103); endorsements PCO Structural, PCO General, Public Health, Vertebrate Pest, Insect and Disease Control; 16 company-employed commercial operators | 82555 | Renewed | 12/31/2026 | 228 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (the license of the company record’s designated Commercial Applicator, an individual) - Rentokil North America, Inc. DBA Terminix, Lakewood (10111 S Tacoma Way Ste D7); endorsements PCO Structural, PCO General; 22 company-employed commercial operators | 94363 | Suspended | 12/31/2026 | 229 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (the license of the company record’s designated Commercial Applicator, an individual) - Rentokil North America, Inc. DBA Terminix, Vancouver (1800 W. Fourth Plain Blvd.); endorsements PCO Structural, PCO General, Public Health, Vertebrate Pest; 17 company-employed commercial operators | 77602 | Renewed | 12/31/2026 | 230 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (the license of the company record’s designated Commercial Applicator, an individual) - Rentokil North America, Inc. DBA Terminix, Spokane Valley (15320 E Marietta Ave Suite #7); endorsements PCO Structural, PCO General, Vertebrate Pest, Weed Control; 6 company-employed commercial operators | 101279 | Renewed | 12/31/2026 | 231 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (the license of the company record’s designated Commercial Applicator, an individual) - Rentokil North America, Inc. DBA Terminix Commercial, Kent (site 8613 S 212th St Kent Washington 98031); endorsement PCO General; 10 company-employed commercial operators | 103480 | Expired | 12/31/2025 | 232 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (the license of the company record’s designated Commercial Applicator, an individual) - FRANCHISE Grays Harbor Extermination Inc DBA Terminix, Westport (721 S Montesano St), UBI 601591751 (applicant-supplied) | 72195 | Suspended | 12/31/2026 | 233 |
| Oregon | Oregon Dept. of Agriculture - Pesticide licensingCommercial Pesticide Operator - TERMINIX INTERNATIONAL CO LP, Eugene Oregon 97402 (IIHS General Pests, Structural Pests; Public Health) | AG-L1026249CPO | Active | 31-DEC-26 | 234 |
| Oregon | Oregon Dept. of Agriculture - Pesticide licensingCommercial Pesticide Operator - TERMINIX INTERNATL CO LP, Vancouver Washington 98660 (licensed for Oregon work; IIHS General/Structural Pests; Public Health) | AG-L0000282CPO | Active | 31-DEC-26 | 234 |
| Oregon | Oregon Dept. of Agriculture - Pesticide licensingCommercial Pesticide Operator - TERMINIX INTERNATL CO LP, Meridian Idaho 83642 (licensed for Oregon work; IIHS General/Structural Pests) | AG-L0000062CPO | Active | 31-DEC-26 | 234 |
| Oregon | Oregon Dept. of Agriculture - Pesticide licensingCommercial Pesticide Operator - TERMINIX, Bend Oregon 97702. The ODA record shows only the name TERMINIX; the Bend location is the Heidtke, Inc. franchise per terminix.com and the Oregon SOS ABN record. | AG-L0126811CPO | Active | 31-DEC-26 | 234 |
| Oregon | Oregon Secretary of State - Business RegistryForeign Business Corporation - RENTOKIL NORTH AMERICA, INC. | 676489-99 | ACT | Not shown | 235 |
| Oregon | Oregon Secretary of State - Business RegistryAssumed Business Name ‘TERMINIX’ - registrant RENTOKIL NORTH AMERICA, INC., Wyomissing Pennsylvania | 2198875-93 | INA (FAILURE TO RENEW 01-29-2026) | Not shown | 236 |
| Oregon | Oregon Secretary of State - Business RegistryAssumed Business Name ‘TERMINIX’ - registrant HEIDTKE, INC., Bend (franchise) | 368035-83 | ACT | 10-14-2027 (next renewal) | 237 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (the license of the company record’s designated Commercial Applicator, an individual) - Rentokil North America, Inc. DBA Terminix, Lakewood (10111 S Tacoma Way Ste D7). | 94363 | Renewed | 12/31/2026 | 238 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (the license of the company record’s designated Commercial Applicator, an individual) - Rentokil North America, Inc. DBA Terminix Commercial, Kent (site 8613 S 212th St). | 103480 | Expired | 12/31/2025 | 239 |
| Washington | WSDA Pesticide LicensingCommercial Applicator (designated, individual) - FRANCHISE Grays Harbor Extermination Inc DBA Terminix, Westport (721 S Montesano St). | 72195 | Renewed | 12/31/2026 | 240 |
| Idaho | Idaho State Department of Agriculture (ISDA) - pesticide licensingISDA’s licensing application lists no company or business license type. Its license types (Private, Professional, Commercial Apprentice, Chemigation, Dealer, plus an Exempt option for government staff) are applied for by individuals (the form asks for the applicant’s birth date and says applicants must be at least 18), and it asks for a “Company/Agency Name” only as the applicant’s employer. | Not shown | Not found: ISDA issues no company pesticide license to look up; Terminix’s individual Idaho applicators were not identified (the ISDA lookup searches by person name or license number only) | Not shown | 241 |
| Idaho | Idaho Secretary of State (SOSbiz)Foreign Business Corporation - RENTOKIL NORTH AMERICA, INC. (formed in Pennsylvania); registered agent C T Corporation System, Boise | 618812 | Active-Good Standing | AR due 03/31/2027 | 242 |
| Idaho | Idaho Secretary of State (SOSbiz)Assumed Business Name “Terminix” (mailing address Teresa Gifford, 150 Peabody Pl, Memphis Tennessee); the API detail does not name the registrant entity | 5484902 | Active-Current | Not shown | 243 |
| Idaho | Idaho Secretary of State (SOSbiz)Foreign Limited Partnership - TERMINIX INTERNATIONAL COMPANY LIMITED PARTNERSHIP (THE) (formed in Delaware; Memphis Tennessee), the pre-Rentokil operating entity | 8334 | Inactive-Revoked (Administrative), inactive filing date 07/14/2019 | Not shown | 244 |
| Washington | Washington Dept. of Labor & Industries (contractor registration, via data.wa.gov)Construction Contractor (General) - TERMINIX INTERNATNL CO LP, THE (Memphis Tennessee; UBI 601009549; phone 253-588-4474) | TERMI**044QK | EXPIRED (expiration November 30, 2024; suspend date October 1, 2024) | November 30, 2024 | 245 |
| California | Structural Pest Control Board (DCA)Company Registration (Fumigation-Pest & Termite Control) | PR 9806 | Active | Not shown | 246 |
| Texas | Texas Department of Agriculture (TDA), Structural Pest Control ServiceCommercial Business License (one TPCL per licensed office) | 29 TPCLs with DBA TERMINIX or TERMINIX COMMERCIAL (e.g. 0923828 Harris, 0924261 Bexar, 0924414 Travis) | Current (listed on TDA current-licenses report) | April 30, 2027 (most rows; 0924125 March 31, 2027) | 247 |
| Texas | Texas Comptroller of Public Accounts (Franchise Tax Account Status; SOS registration status)Business registry | Taxpayer 12315683503; SOS file 0800680893 | Right to Transact Business: ACTIVE; SOS Registration Status: ACTIVE | Not shown | 248 |
| Arizona | Arizona Department of Agriculture, Pest Management Division (business license search, opm.azda.gov)Pest management business license with registered branch offices | 4008 | Active | May 31, 2028 | 249, 250, 251 |
| Colorado | Colorado Department of Agriculture (CDA), Pesticide Applicator ProgramCommercial (business) applicator license | Business IDs 18295 (Westminster, Adams County) and 18296 (Colorado Springs, El Paso County) | Current (CDA search shows only current valid licenses) | December 31, 2026 | 252 |
| Colorado | Colorado Secretary of State (Business Entities open-data API)Business registry (foreign profit corporation, Pennsylvania) | 20101174854 | Good Standing | Not shown | 253 |
| Oklahoma | Oklahoma Department of Agriculture, Food and Forestry (ODAFF), AGLookPesticide License (commercial business) | 74 (Oklahoma City), 74N (Moore, Terminix Commercial), 1730 (Broken Arrow), 5283 (Durant), 5454 (Lawton) | License Expiration Date 12/31/26 on each | December 31, 2026 | 254 |
| Missouri | Missouri Department of Agriculture (MDA), MOPlants Pesticide Business/Applicator SearchPesticide Business | USAPlants IDs 00375A (Kansas City), 0004GZ (Sikeston), 002AWA (Columbia), 004G4W “Terminix-PrestoX” (Springfield) | Pesticide Business (Active) | Not shown | 255 |
| Kansas | Kansas Department of Agriculture (KDA), Pesticide Business License searchPesticide business license | PBL 100535 (Wichita), 100511 (Topeka), 100534 (Overland Park) | Categories listed with expiry 12/31/2026 | December 31, 2026 | 256 |
| Minnesota | Minnesota Department of Agriculture (MDA), Licensing Information SearchStructural Pest Control Company | 20270022 | License holder, unexpired | December 31, 2026 | 257, 258 |
| Minnesota | Minnesota Secretary of State (Business Record Search)Business registry (foreign business corporation) | Not shown | Active | Not shown | 259 |
| Iowa | Iowa Department of Agriculture and Land Stewardship (IDALS), pesticide license lookupCommercial applicator company license | 01052-000 (Des Moines); 11094-001 (Hiawatha) | Expiration date December 31, 2026 on both (current) | December 31, 2026 | 260 |
| Nevada | Nevada Department of Agriculture, Pest Control Program (2026 Licensed Operators report)Pest Control Business License (company numbers on the operator roster) | 3770 (Rentokil North America, Inc.), 1322 (Terminix), 2172 (Terminix Residential), 6574 (Terminix Commercial) | Listed for 2026 (report dated September 2, 2026) | Not shown | 261 |
| Nevada | Nevada Secretary of State (ORION business entity search)Business registry (Foreign Corporation) | NV20101438952 / E0283082010-5 | Active | Not shown | 262 |
| Utah | Utah Department of Agriculture and Food (UDAF), AIMS public license search4000 - Commercial Pesticide Business | 4000-377 (Salt Lake County) | Active, expiration 12/31/2028 | December 31, 2028 | 263, 264 |
| Louisiana | Louisiana Department of Agriculture and Forestry (LDAF), Structural Place of Business Permits listPlace of Business Permit | POB 0021Q9 (Baton Rouge), 0021Q8 (Alexandria, branch 2653), 0021QC (Lafayette, 2651), 0021QD (Lake Charles, 2652), 0021QF (West Monroe, 2665), 0021QG (Shreveport, 2662) | Active on the list revised April 20, 2026 (expiry 6/30/2026), except Shreveport 0021QG shown “Delinquent” | June 30, 2026 (as listed) | 265 |
| Arkansas | Arkansas Department of Agriculture, Pest Control Program (State Plant Board)License Holder license (structural) | Not shown | Not verified (no online lookup for structural pest control licenses) | Not shown | 254 |
| Arkansas | Arkansas Secretary of State (corporation search)Business registry | Not shown | Good Standing | Not shown | 266 |
| New Mexico | New Mexico Department of Agriculture (NMDA) | Not shown | Not looked up (NMDA lookup terms restrict commercial use) | Not shown | see record |
| New Mexico | New Mexico Secretary of State (business search API)Business registry (Foreign Profit Corporation, Pennsylvania) | Business ID 4288734 | Active | Not shown | 267 |
| Nebraska | Nebraska Department of Agriculture (NDA) | Not shown | Individual-only state: NDA licenses individual applicators and issues no company pesticide license | Not shown | see record |
| Wyoming | Wyoming Department of Agriculture (WDA) | Not shown | Individual-only state: WDA licenses commercial applicators, no business license | Not shown | see record |
Legal and regulatory record
Only resolved government actions count toward the legal and regulatory score. Pending lawsuits, allegations and private matters are listed but not scored. Summaries are our researchers’ wording of the source; allegations are allegations, not findings.
Massey Services 7 records
Legal and regulatory score: 10.0/10. Records counted in it: none.
October 27, 2026 · Complaint summaryShown only
Oklahoma (state courts, OSCN)
OSCN statewide docket search for party name “Massey Services” returned no records in any listed county, including Oklahoma, Tulsa and Cleveland counties.75
October 27, 2026 · Complaint summaryUsed in complaint record
BBB (company-wide headquarters file)
BBB headquarters file: 249 complaints in 3 years, 60 in 12 months, grade A- (one complaint unanswered), not accredited. Complaints mainly concern Florida lawn care, billing after cancellation and missed visits; none read states a Texas, Oklahoma or Louisiana location.54
January 28, 2026 · EnforcementShown only
Texas
TDA enforcement case 00048889 against MASSEY SERVICES INC, license 0660423 (Dallas County): three violations (use inconsistent with labeling; failure to comply with training or supervision requirements; other), closed with a WARNING and no penalty (Date Final 01/28/2026). A warning is recorded, not scored.67
September 24, 2024 · LawsuitShown only
Florida (U.S. District Court, M.D. Fla.)
Baker v. Massey Services, Inc. (No. 6:24-cv-01735): a former employee’s Fair Labor Standards Act suit, filed 09/24/2024. Massey filed a notice of removal to the bankruptcy court (10/31/2024; adversary proceeding Baker v. Massey Services, Inc., Bankr. M.D. Fla. No. 6:24-ap-00129); the district court stayed and administratively closed the case (12/03/2024) until the parties’ bankruptcy proceedings were resolved, the bankruptcy court remanded it (01/2025) and the stay was lifted (05/2025). The docket then shows an amended complaint, an answer, a Report and Recommendation (07/11/2025) and an order on it (09/11/2025). The outcome could not be read from the free docket.71, 72
February 9, 2022 · LawsuitShown only
Texas (U.S. District Court, E.D. Tex., Sherman)
Leo Luna v. Massey Services, Inc. (No. 4:21-cv-00014): private Telephone Consumer Protection Act suit filed 01/11/2021. The plaintiff abandoned his claim after evidence the calls were manually dialed; the court granted Massey summary judgment and entered a take-nothing final judgment on 02/09/2022. Massey’s later motion for attorneys’ fees was denied (06/10/2022).69, 70
December 19, 2019 · SettlementShown only
federal (EEOC; D.S.C., Charleston)
EEOC v. Massey Services, Inc. (No. 2:19-cv-00263, D.S.C.): Massey agreed to pay $63,000 under a two-year consent decree resolving an ADA disability-discrimination and retaliation suit over a South Carolina office manager. An employment matter, not a consumer, pesticide or wage-and-hour action.68
N/A · Complaint summaryShown only
federal courts (RECAP archive)
CourtListener lists 128 RECAP cases matching “Massey Services”. Employment suits found: FLSA cases in 2009, 2011 (two), 2016 (Eckhardt, dismissed by joint stipulation) and 2017-2018 (Hernandez, joint motion for FLSA settlement approval 01/05/2018), all over 5 years old; a 2022 race-discrimination suit (Nelson, N.D. Ga., terminated 08/09/2022) and a 2025 employment suit (Leonhardt, M.D. Fla.); Massey is plaintiff in a 2026 breach-of-contract suit (N.D. Ga.). None found in a Texas, Oklahoma or Louisiana federal court except Luna.73, 74
Terminix 33 records
Legal and regulatory score: 2.0/10. Records counted in it: 5 of 33.
September 4, 2026 · SettlementScored: legal record
California (Alameda County DA with 28 other California DAs and the LA City Attorney)
$3.15 million civil settlement with Terminix International Inc. and Rentokil North America, Inc. Investigators found hundreds of unlawfully disposed pesticides and hazardous waste at Terminix facilities statewide (2021-2024), and some improper disposal of customers’ private records. Terminix agreed to improve its policies.268
March 2, 2022 · SettlementScored: legal record
U.S. Virgin Islands Attorney General
A $3M settlement resolving the territory’s 2017 consumer-protection lawsuit, which alleged unsafe and deceptive methyl bromide use.274
November 5, 2020 · SettlementScored: legal record
Alabama (Attorney General and Dept. of Agriculture & Industries)
$60 million settlement with Terminix International over termite-protection practices in Alabama. The AG alleged Terminix collected annual termite-protection premiums without providing the promised services and, in some cases, charged annual renewal rate increases of up to 1000 percent. Terms included a $25M consumer relief fund, $10M to re-treat 12,000+ homes, and $20M to the AG’s office. Terminix admitted no wrongdoing (per KOMO, Feb 2021).15
September 11, 2019 · SettlementScored: legal record
Pennsylvania Attorney General
About $81,500 paid to settle Pennsylvania AG allegations that customers signed contracts on iPads and never received copies. The visible page is paywalled; the article text delivered in the page source names ‘Terminix International Co.’ as the company that agreed to pay nearly $81,500.276
March 19, 2018 · EnforcementScored: legal record
US EPA Region 9 (Kauai, Hawaii)
EPA fined Terminix International Co. $168,535 (civil, FIFRA) for misusing three restricted-use fumigants (Vikane, Profume, Degesch Fumi-Cel) at four sites on Kauai: two seed-fumigation sites and homes in Kapaa Shores and Kekaha. Violations included uncertified or unsupervised application, inadequate worker protection equipment, failure to monitor or measure application, and missing records. Not Pacific Northwest.278
October 28, 2026 · Complaint summaryUsed in complaint record
BBB (West branch profiles)
No state-scoped Terminix BBB profile with its own complaint record was found, except one stray Columbia, Missouri file (terminix-0734-1000049393: A-, 1 complaint in 3 years, no headquarters link) alongside the Columbia roll-up profile. Riverlands Terminix (LaPlace, Louisiana), Terminix Pest Control Inc (Houma, Louisiana) and ABC Terminix (Kerrville, Texas) have their own files and are other businesses. Profiles named “Alterra Pest Control” (Sacramento; Las Vegas) and “Alterra, LLC” (Sandy, Utah), with the alternate name “Terminix Pest Control”, also show the Memphis totals (Alterra is a Terminix acquisition, mentions).47, 292, 293, 294, +8
October 13, 2026 · Complaint summaryShown only
Washington (Attorney General, Consumer Protection Division complaint data)
The Washington Attorney General’s public consumer-complaint dataset lists 32 complaints from April 2013 to July 2026 against “Terminix International” (Memphis), all marked Closed, with $14,153.89 in total recorded consumer savings. 7 were opened in the last 3 years (Nov 2023 to Jul 2026), with $4,812.98 recorded savings. None are listed under “Rentokil”. The AG notes a complaint alone is not evidence of wrongdoing. These are complaints filed with the Washington AG’s Consumer Protection Division (the dataset does not give the consumer’s location), so they are Washington-scoped, but they are not BBB data and our scoring does not use them.280
October 13, 2026 · Complaint summaryShown only
BBB (Bothell, Washington branch profile)
Re-check of the Pacific Northwest branch BBB profile: the Bothell complaints page shows 2,908 complaints in 3 years and 769 in the last 12 months, and its complaint list returns “There are no matching results”. The totals track the national HQ profile (2,903/764 on October 11, 2026), which indicates a roll-up of the national record; the page does not label them. BBB complaint counts therefore still cannot be separated for the Pacific Northwest branches.281
October 13, 2026 · Complaint summaryShown only
Violation Tracker (Good Jobs First) database search
A Violation Tracker search for company names starting “Rentokil” returned 39 records whose current parent is Rentokil Initial plc. The list includes the matters already recorded here (AL 2020, EPA/USVI 2016-17, EPA Kauai 2018, New Jersey 2006, PA 2019), plus other items, including: EEOC November 2010, NLRB and OSHA penalties of $5,000 to $119,250 (2004-2025), and WHD wage findings in Pennsylvania (2016) and New Hampshire (2024). Washington runs its own workplace-safety program, and its inspections may not appear in this federal-sourced list. Direct OSHA establishment searches returned a human-verification check.286
October 12, 2026 · PermitShown only
Washington (WSDA Pesticide Licensing) - Lakewood, Washington branch record
Likely reason for the Lakewood suspension (inference, not confirmed by WSDA): re-checked October 12, 2026, the Lakewood company record (Rentokil North America, Inc. DBA Terminix) still shows the designated Commercial Applicator license 94363 and its Structural Pest Inspector responsible-party license as ‘Suspended’, with the insurance certificate expired 10/01/2026. Washington law (RCW 17.21.180) automatically suspends a commercial applicator license when proof of financial responsibility (insurance or bond) is not on file by the expiration date of the previous policy, until coverage is shown again. The record is consistent with this automatic, administrative suspension for an insurance-certificate lapse. WSDA does not state the reason, and no WSDA enforcement case or penalty against Terminix was found. The Westport franchise record (Grays Harbor Extermination Inc DBA Terminix) shows the same pattern (Suspended; insurance expired 09/25/2026).229, 277
October 11, 2026 · Complaint summaryUsed in complaint record
BBB (national HQ profile)
2,903 complaints in 3 years and 764 in the last 12 months; customer reviews average 1.12/5 (863). Not accredited, but rated A+.13
January 29, 2026 · EnforcementShown only
Texas (Department of Agriculture, Structural Pest Control Service)
TDA Structural Pest Control enforcement report: case 00048899 against RENTOKIL NORTH AMERICA INC, license 0924125 (DBA TERMINIX, Collin County), “INCOMPLETE/INCORRECT USE RECORDS”, agency action WARNING, penalty None, final January 29, 2026. A warning with no penalty: recorded, not scored.247, 290
December 31, 2025 · Complaint summaryShown only
US (nationwide; Rentokil FY2025 Form 20-F)
Rentokil says the legacy Terminix business faces ‘a significant number’ of termite-damage claims and lawsuits. It added $201 million to its provisions in 2025, and the termite-claims provision stood at $384 million at year-end 2025.269
September 22, 2025 · EnforcementShown only
California (Alameda County Agricultural Commissioner, via DPR statewide penalties file)
County agricultural commissioner civil penalty (structural, SCP): Alameda County, NOPA EA-01-2025-020, incident date September 22, 2025, respondent “TERMINIX INT - PLEASANTON”, license SPCB 5834 (current Terminix Branch Office BR 5834, 6678 Owens Drive, Pleasanton), code section(s) 3CCR 6678 ($300 x2) and 3CCR 6738 ($600 x2); final fine $1,800 for the case. No settlement, consent order or judgment shown.287
April 28, 2025 · EnforcementUsed in licensing and compliance
California (San Benito County Agricultural Commissioner, via DPR statewide penalties file)
County agricultural commissioner civil penalty (structural, SCP): San Benito County, NOPA EA-35-2025-008, incident date April 28, 2025, respondent “TERMINIX INTERNATIONAL”, license SPCB 3964, code section(s) FAC 12973; final fine $500 for the case. No settlement, consent order or judgment shown.287
April 28, 2025 · EnforcementShown only
California (San Benito County Agricultural Commissioner, via DPR statewide penalties file)
County agricultural commissioner civil penalty (structural, SCP): San Benito County, NOPA EA-35-2025-009, incident date April 28, 2025, respondent “TERMINIX INTERNATIONAL”, license SPCB 3964, code section(s) FAC 12973; final fine $500 for the case. No settlement, consent order or judgment shown.287
February 18, 2025 · EnforcementUsed in licensing and compliance
California (Santa Clara County Agricultural Commissioner, via DPR statewide penalties file)
County agricultural commissioner civil penalty (structural, SCP): Santa Clara County, NOPA EA-43-2025-005, incident date February 18, 2025, respondent “TERMINIX INTERNATIONAL CO L P (Branch - San Jose)”, license SPCB 5081, code section(s) BPC 8551.5; final fine $100 for the case. No settlement, consent order or judgment shown.287
February 5, 2025 · SettlementShown only
Colorado (Department of Agriculture, Pesticide Applicator Act enforcement)
Colorado Department of Agriculture finalized pesticide enforcement table, SFY 2025: case 20230036, Rentokil North America, Inc., S Syracuse St & E Union Ave, Denver; statutes § 35-10-117(2)(a) and § 35-10-111, C.R.S.; outcome “Stipulation”, 5-Feb-2025. The table gives no penalty amount and does not name the brand.291
February 3, 2025 · EnforcementUsed in licensing and compliance
California (San Bernardino County Agricultural Commissioner, via DPR statewide penalties file)
County agricultural commissioner civil penalty (structural, SCP): San Bernardino County, NOPA EA-36-2025-106, incident date February 3, 2025, respondent “TERMINIX INTERNATIONAL, LP”, license SPCB 3961, code section(s) 3CCR 6738.1(a); final fine $500 for the case. No settlement, consent order or judgment shown.287
November 25, 2024 · EnforcementUsed in licensing and compliance
California (San Bernardino County Agricultural Commissioner, via DPR statewide penalties file)
County agricultural commissioner civil penalty (structural, SCP): San Bernardino County, NOPA EA-36-2025-072, incident date November 25, 2024, respondent “TERMINIX INTERNATIONAL, LP”, license SPCB 3961, code section(s) 3CCR 6970 and 3CCR 6738 ($250 each); final fine $500 for the case. No settlement, consent order or judgment shown.287
November 2024 / April 2025 · LawsuitShown only
US federal securities (Nov 2024) and California state court (Apr 2025)
Two purported shareholder class actions against parent Rentokil Initial plc and its executives. They allege misleading statements about the Terminix integration and about the registration statement for the Terminix acquisition. Rentokil says it will defend them vigorously. These are investor suits, not customer suits.269
June 13, 2024 · EnforcementShown only
US Dept. of Labor, Wage and Hour Division (Milford, New Hampshire facility)
A Wage and Hour Division finding (FLSA, case ID 1994594) against Rentokil North America, Inc., listed at 101 Emerson Road, Milford, New Hampshire (facility NAICS: exterminating and pest control services): $9,288 in back wages and civil penalties combined. The date is the findings end date. Violation Tracker notes that the WHD dataset gives one address without saying whether it is the headquarters or the establishment, and gives no case opening or closing dates. The entity is the same one that holds the Terminix Pacific Northwest licenses; the brand at that address is not stated. Not Pacific Northwest.285
June 15, 2022 · LawsuitShown only
US District Court, S.D. Florida (Greene v. The Terminix International Company Limited Partnership, No. 22-cv-20199)
A putative class action alleged that Terminix wrongfully kept prorated refunds when annual residential pest-control contracts were canceled. The plaintiff’s plan cost $345 for June 2020 to June 2021, and he canceled after selling his home. The court granted Terminix’s motion in part: the claims must go to arbitration on an individual basis under the mandatory-arbitration and class-waiver terms of his signed 2006 Termite Protection Plan, and the case was stayed. Private suit; the refund allegations were not decided. Not Pacific Northwest.18
November 22, 2021 · EnforcementShown only
Arizona (Department of Agriculture, Pest Management Division)
Arizona Department of Agriculture, Pest Management Division citation and order, case 100976, against Terminix (business license 4008): failing to complete final grade termite treatments within 12 months for pretreatments done 2018-2019 (41 accounts still incomplete at 9-20-21). Ordered: a Warning, 6 months probation from January 1, 2022 with monthly TARF audits, and a $1,000.00 civil penalty stayed conditional on successful completion of probation. Signed by the Director 11/22/21; final if no hearing requested within 30 days.288, 289
May 6, 2021 · SettlementShown only
Alabama
AG update: 16,000 former customers were eligible for at least $650 each, but only 6,540 had filed. The claims deadline was extended to July 15, 2021.270
September 17, 2018 · EnforcementShown only
US DOJ (Virgin Islands)
The former Terminix USVI branch manager pleaded guilty to four FIFRA counts for illegal methyl bromide applications.273
November 20, 2017 · EnforcementShown only
US District Court, Virgin Islands
Both Terminix entities were sentenced for the FIFRA violations, totaling $10 million.272
March 29, 2016 · EnforcementShown only
US DOJ / EPA (U.S. Virgin Islands)
Terminix International Company LP and Terminix International USVI LLC were charged under FIFRA for illegal methyl bromide fumigations in the USVI, which seriously sickened a family of four in 2015. The plea agreement totals $10 million in fines, restitution and community service.271
October 12, 2006 · EnforcementShown only
New Jersey (Attorney General / Division of Criminal Justice; New Jersey DEP)
Terminix International pleaded guilty to simple assault over a 2004 methyl bromide cocoa-bean fumigation that exposed nine employees, and agreed to pay $300,000. It also paid an $80,000 civil settlement to New Jersey DEP.275
March 20, 2006 · SettlementShown only
New Jersey (Attorney General / Division of Consumer Affairs)
The Terminix International Company, L.P. agreed to pay New Jersey $81,900 and reform business practices after a Division of Consumer Affairs investigation (31 consumer complaints). Terms included rewording contract language on the company’s obligation to repair termite damage, honoring cancellation requests within 72 hours, and paying owed refunds within 30 days. Distinct from the October 2006 New Jersey methyl bromide plea already recorded. Not Pacific Northwest.279
September 25, 2003 · EnforcementShown only
New York (Attorney General)
Violation Tracker lists a $759,000 penalty against Terminix International Co., L.P. by the New York Attorney General dated September 25, 2003 (environmental violation, civil agency action). The record gives no description of the matter, and the AG’s own release was not loaded. Not Pacific Northwest; over 10 years old.283
December 30, 2002 · SettlementShown only
Massachusetts (Attorney General)
Terminix agreed to pay $100,000 to settle Massachusetts AG allegations that it charged consumers for unnecessary services (source: Violation Tracker; the AG’s release was not loaded). Not Pacific Northwest; over 10 years old.284
June 25, 2002 · SettlementShown only
Connecticut (Attorney General)
Terminix International Co., LP agreed to pay $1 million to settle Connecticut allegations that it violated state environmental law through misuse of pesticides. The source is Violation Tracker (Good Jobs First), a secondary database; the AG’s own release was not loaded. Not Pacific Northwest; over 10 years old.282
Keep reading
- Massey Services review#151 of 164 in the West
- Terminix review#161 of 164 in the West
- Is Massey Services legit?Licenses, BBB record and legal history
- Is Terminix legit?Licenses, BBB record and legal history
- The Pacific Northwest pest control rankingsThe full rankings, with every factor score
- How we review companiesThe five factors, their weights and what we count
Other comparisons with these companies
- Orkin vs. Massey Services
- Orkin vs. Terminix
- Aptive Pest Control vs. Terminix
- Greenix Pest Control vs. Terminix
- EcoShield Pest Solutions vs. Terminix
- Truly Nolen Pest & Termite Control vs. Terminix
- Fox Pest Control vs. Terminix
- Arrow Termite & Pest Control vs. Terminix
- Moxie Pest Control vs. Terminix
- Clark Pest Control vs. Terminix
- Hawx Pest Control vs. Terminix