Terminix Review

How we review companies Handshake Score v1.2.1 (rules v1.0.5, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

National HQ profile (BBB of the Mid-South). PNW branch profiles (Bothell Washington, Lakewood Washington, Spokane Valley Washington, Eugene Oregon, Meridian Idaho) each show A+ and roll complaints/reviews up to HQ; the Bothell complaints page showed the same HQ totals when researched. Bothell file opened 3/13/2020 (BBB Great West + Pacific). ‘Closed in 12 months’ not shown; 764 is complaints filed in the last 12 months.

Scored: Complaint record

Complaint themes

• Billing / early termination fees on cancellation
• Missed or no-show service appointments and lack of follow-up
• Refund requests
• Rodent exclusion / attic insulation work disputes

BBB profiles

• Main profile · A+View

• Branch profileView

  Recorded: “Terminix 11822 N Creek Pkwy N Ste 103 Bothell, WA 98011-8203 ... BBB Rating A+ ... BBB File Opened: 3/13/2020”

Door-to-door sales: Not found

No evidence of door-to-door selling in Washington, Oregon and Idaho was found. Indeed showed only technician/manager roles in Washington and Idaho and none in Oregon. Terminix posts ‘Outside Sales Professional’ roles in other states, but a description could not be read, so it is not known whether they involve canvassing. BBB reviews describe salespeople/inspectors visiting after a customer contacted Terminix, not cold door-knocking. Web search to find more evidence was unavailable (quota exhausted).

• “Terminix Jobs in WA ... Termite Technician Lakewood, WA $17 - $23 an hour ... Universal Technician Vancouver, WA ... Pest Technician Trainee Lakewood, WA”

  indeed.com · retrieved October 11, 2026⁶

• “Terminix Outside Sales Professional Jobs ... Outside Sales Professional Tampa, FL ... Pleasanton, CA $17 - $22 an hour”

  indeed.com · retrieved October 11, 2026⁷

• “from our salesman (REMOVED) he completed a thorough inspection and quoted us a good price.”

  bbb.org · retrieved October 11, 2026⁸

• “The Salt Lake City Terminix Branch employs door-to-door sales teams who offer pest control services to local homeowners, book appointments and accept payment for these services.”

  abc4.com · retrieved October 13, 2026⁹

  Utah, 2019 (published April 4, 2019): Terminix used door-to-door sales teams in at least one non-PNW market. No PNW evidence was found in an October 13, 2026 web search, so the sales evidence.The door-to-door badge stays “Not found” for the PNW operation.

Contract terms and pricing

• Company claim: the ‘Terminix It Guarantee’ promises re-treatment at no additional cost if pests come back.¹⁰

  “The Terminix It Guarantee means that if pests come back, so do we – to re-treat at no additional cost.”

• Company statement in a BBB response: when an agreement is cancelled, the service guarantee ends too, even if the period was paid for.⁸

  “Please note that when an agreement is cancelled, the service guarantee ends as well”

• A BBB complainant (complaint dated 09/11/2026 on the national HQ profile; location not stated) says Terminix charged an early termination fee when they tried to cancel. BBB lists the complaint as resolved.¹¹

  “I attempted to cancel after that and now they are charging me more and when I call they say there is an early termination fee.”

• A BBB reviewer says managers refused to waive the cancellation fee on a 1-year contract.⁸

  “refused to terminate my contract and wave the cancelation fee”

• Eugene, Oregon Google reviewer says they were quoted $180 and charged $254 at the inspection visit.¹²

  “First, I was quoted $180. They then charged me $254 at the inspection visit.”

  Scored: Sales and contract fairness (−1)

• Alabama AG alleged that Terminix, in some cases, charged annual termite-renewal rate increases of up to 1000 percent (settled 2020).¹³

  “charging them exorbitantly high annual renewal rate increases of up to 1000 percent”

• terminix.com Terms of Use (website use) contain a binding individual arbitration clause and a class-action waiver. Service-agreement terms were not available to read.¹⁴

  “RESOLUTION OF DISPUTES; ARBITRATION AGREEMENT; CLASS ACTION WAIVER”

• Company terms page (terminix.com “Terms of Agreement”, general pest control, national page): service is 6 or 7 visits depending on location, generally every other month. A service representative provides “a copy of the Service Contract to Sign”. The AutoPay clause stays in effect until written notice, and cancelling AutoPay does not cancel the purchaser’s obligations under the agreement. The page states no contract length, renewal terms or cancellation fee.¹⁵

  “General Pest Service will consist of either six (6) or (7) services depending on your location. ... Your service representative will provide you with a copy of the Service Contract to Sign. ... Purchaser understands that cancellation of this authorization does not cancel Purchaser’s obligations under this Agreement.”

• Court record (Greene v. Terminix, S.D. Fla., June 15, 2022): Terminix’s Termite Protection Plan, signed in 2006 (a Florida case), contains a “MANDATORY ARBITRATION” clause and states that any arbitration “will not proceed as a class action”. The court enforced both. This is a 2006 termite plan, not the current PNW residential pest agreement, whose terms remain unsourced.¹⁶

  “12. MANDATORY ARBITRATION. Purchaser and Terminix agree that any claim, dispute or controversy ... will not proceed as a class action.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 13, 2026 · Washington (Attorney General, Consumer Protection Division complaint data) · Complaint summaryN/A

  The Washington Attorney General’s public consumer-complaint dataset lists 32 complaints from April 2013 to July 2026 against “Terminix International” (Memphis), all marked Closed, with $14,153.89 in total recorded consumer savings. 7 were opened in the last 3 years (Nov 2023 to Jul 2026), with $4,812.98 recorded savings. None are listed under “Rentokil”. The AG notes a complaint alone is not evidence of wrongdoing. These are complaints filed with the Washington AG’s Consumer Protection Division (the dataset does not give the consumer’s location), so they are Washington-scoped, but they are not BBB data and the scoring rubric does not use them.⁵⁹

• October 13, 2026 · BBB (Bothell, Washington branch profile) · Complaint summaryN/A

  Re-check of the PNW branch BBB profile: the Bothell complaints page shows 2,908 complaints in 3 years and 769 in the last 12 months, and its complaint list returns “There are no matching results”. The totals track the national HQ profile (2,903/764 on October 11, 2026), which indicates a roll-up of the national record; the page does not label them. BBB complaint counts therefore still cannot be separated for the PNW branches.⁶⁰

• October 13, 2026 · Violation Tracker (Good Jobs First) database search · Complaint summaryN/A

  A Violation Tracker search for company names starting “Rentokil” returned 39 records whose current parent is Rentokil Initial plc. Their result links carry state prefixes (Alabama, VI, Connecticut, New York, New Jersey, HI, Utah, MA, AR, PA, CA, Florida, Texas, New Hampshire, LA, Vermont, Ohio, MS), and none is in Washington, Oregon or Idaho. The list includes the matters already recorded here (AL 2020, EPA/USVI 2016-17, EPA Kauai 2018, New Jersey 2006, PA 2019), plus other items, including: EEOC November 2010, NLRB and OSHA penalties of $5,000 to $119,250 (2004-2025), and WHD wage findings in Pennsylvania (2016) and New Hampshire (2024). Washington runs its own workplace-safety program, and its inspections may not appear in this federal-sourced list. Direct OSHA establishment searches returned a bot check.⁶⁵

• October 12, 2026 · Washington (WSDA Pesticide Licensing) - Lakewood, Washington branch record · PermitN/A

  Likely reason for the Lakewood suspension (inference, not confirmed by WSDA): re-checked October 12, 2026, the Lakewood company record (Rentokil North America, Inc. DBA Terminix) still shows the designated Commercial Applicator license 94363 and its Structural Pest Inspector responsible-party license as ‘Suspended’, with the insurance certificate expired 10/01/2026. Washington law (RCW 17.21.180) automatically suspends a commercial applicator license when proof of financial responsibility (insurance or bond) is not on file by the expiration date of the previous policy, until coverage is shown again. The record is consistent with this automatic, administrative suspension for an insurance-certificate lapse. WSDA does not state the reason, and no WSDA enforcement case or penalty against Terminix was found. The Westport franchise record (Grays Harbor Extermination Inc DBA Terminix) shows the same pattern (Suspended; insurance expired 09/25/2026).^{30, 56}

  Not an enforcement action. The suspension itself is listed in the licensing table; this entry only describes the probable mechanism. WSDA has not confirmed the reason.

• October 11, 2026 · BBB (national HQ profile) · Complaint summaryScored: Complaint record

  2,903 complaints in 3 years and 764 in the last 12 months; customer reviews average 1.12/5 (863). Not accredited, but rated A+.¹¹

• September 4, 2026 · California (Alameda County DA with 28 other California DAs and the LA City Attorney) · SettlementScored: Legal and regulatory record (−2)

  $3.15 million civil settlement with Terminix International Inc. and Rentokil North America, Inc. Investigators found hundreds of unlawfully disposed pesticides and hazardous waste at Terminix facilities statewide (2021-2024), and some improper disposal of customers’ private records. Terminix agreed to improve its policies.⁴⁷

• December 31, 2025 · US (nationwide; Rentokil FY2025 Form 20-F) · Complaint summaryN/A

  Rentokil says the legacy Terminix business faces ‘a significant number’ of termite-damage claims and lawsuits. It added $201 million to its provisions in 2025, and the termite-claims provision stood at $384 million at year-end 2025.⁴⁸

• November 2024 / April 2025 · US federal securities (Nov 2024) and California state court (Apr 2025) · LawsuitN/A

  Two purported shareholder class actions against parent Rentokil Initial plc and its executives. They allege misleading statements about the Terminix integration and about the registration statement for the Terminix acquisition. Rentokil says it will defend them vigorously. These are investor suits, not customer suits.⁴⁸

• June 13, 2024 · US Dept. of Labor, Wage and Hour Division (Milford, New Hampshire facility) · EnforcementN/A

  A Wage and Hour Division finding (FLSA, case ID 1994594) against Rentokil North America, Inc., listed at 101 Emerson Road, Milford, New Hampshire (facility NAICS: exterminating and pest control services): $9,288 in back wages and civil penalties combined. The date is the findings end date. Violation Tracker notes that the WHD dataset gives one address without saying whether it is the headquarters or the establishment, and gives no case opening or closing dates. The entity is the same one that holds the Terminix PNW licenses; the brand at that address is not stated. Not PNW.⁶⁴

• June 15, 2022 · US District Court, S.D. Florida (Greene v. The Terminix International Company Limited Partnership, No. 22-cv-20199) · LawsuitN/A

  A putative class action alleged that Terminix wrongfully kept prorated refunds when annual residential pest-control contracts were cancelled. The plaintiff’s plan cost $345 for June 2020 to June 2021, and he cancelled after selling his home. The court granted Terminix’s motion in part: the claims must go to arbitration on an individual basis under the mandatory-arbitration and class-waiver terms of his signed 2006 Termite Protection Plan, and the case was stayed. Private suit; the refund allegations were not decided. Not PNW.¹⁶

• March 2, 2022 · U.S. Virgin Islands Attorney General · SettlementScored: Legal and regulatory record (−2)

  A $3M settlement resolving the territory’s 2017 consumer-protection lawsuit, which alleged unsafe and deceptive methyl bromide use.⁵³

• May 6, 2021 · Alabama · SettlementN/A

  AG update: 16,000 former customers were eligible for at least $650 each, but only 6,540 had filed. The claims deadline was extended to July 15, 2021.⁴⁹

• November 5, 2020 · Alabama (Attorney General and Dept. of Agriculture & Industries) · SettlementScored: Legal and regulatory record (−1.5)

  $60 million settlement with Terminix International over termite-protection practices in Alabama. The AG alleged Terminix collected annual termite-protection premiums without providing the promised services and, in some cases, charged annual renewal rate increases of up to 1000 percent. Terms included a $25M consumer relief fund, $10M to re-treat 12,000+ homes, and $20M to the AG’s office. Terminix admitted no wrongdoing (per KOMO, Feb 2021).¹³

• September 11, 2019 · Pennsylvania Attorney General · SettlementScored: Legal and regulatory record (−1.5)

  About $81,500 paid to settle Pennsylvania AG allegations that customers signed contracts on iPads and never received copies. The visible page is paywalled; the article text delivered in the page source names ‘Terminix International Co.’ as the company that agreed to pay nearly $81,500.⁵⁵

• September 17, 2018 · US DOJ (Virgin Islands) · EnforcementN/A

  The former Terminix USVI branch manager pleaded guilty to four FIFRA counts for illegal methyl bromide applications.⁵²

• March 19, 2018 · US EPA Region 9 (Kauai, Hawaii) · EnforcementScored: Legal and regulatory record (−1)

  EPA fined Terminix International Co. $168,535 (civil, FIFRA) for misusing three restricted-use fumigants (Vikane, Profume, Degesch Fumi-Cel) at four sites on Kauai: two seed-fumigation sites and homes in Kapaa Shores and Kekaha. Violations included uncertified or unsupervised application, inadequate worker protection equipment, failure to monitor or measure application, and missing records. Not PNW.⁵⁷

• November 20, 2017 · US District Court, Virgin Islands · EnforcementN/A

  Both Terminix entities were sentenced for the FIFRA violations, totaling $10 million.⁵¹

• March 29, 2016 · US DOJ / EPA (U.S. Virgin Islands) · EnforcementN/A

  Terminix International Company LP and Terminix International USVI LLC were charged under FIFRA for illegal methyl bromide fumigations in the USVI, which seriously sickened a family of four in 2015. The plea agreement totals $10 million in fines, restitution and community service.⁵⁰

• October 12, 2006 · New Jersey (Attorney General / Division of Criminal Justice; New Jersey DEP) · EnforcementN/A

  Terminix International pleaded guilty to simple assault over a 2004 methyl bromide cocoa-bean fumigation that exposed nine employees, and agreed to pay $300,000. It also paid an $80,000 civil settlement to New Jersey DEP.⁵⁴

• March 20, 2006 · New Jersey (Attorney General / Division of Consumer Affairs) · SettlementN/A

  The Terminix International Company, L.P. agreed to pay New Jersey $81,900 and reform business practices after a Division of Consumer Affairs investigation (31 consumer complaints). Terms included rewording contract language on the company’s obligation to repair termite damage, honoring cancellation requests within 72 hours, and paying owed refunds within 30 days. Distinct from the October 2006 New Jersey methyl bromide plea already recorded. Not PNW.⁵⁸

• September 25, 2003 · New York (Attorney General) · EnforcementN/A

  Violation Tracker lists a $759,000 penalty against Terminix International Co., L.P. by the New York Attorney General dated September 25, 2003 (environmental violation, civil agency action). The record gives no description of the matter, and the AG’s own release was not loaded. Not PNW; over 10 years old.⁶²

• December 30, 2002 · Massachusetts (Attorney General) · SettlementN/A

  Terminix agreed to pay $100,000 to settle Massachusetts AG allegations that it charged consumers for unnecessary services (source: Violation Tracker; the AG’s release was not loaded). Not PNW; over 10 years old.⁶³

• June 25, 2002 · Connecticut (Attorney General) · SettlementN/A

  Terminix International Co., LP agreed to pay $1 million to settle Connecticut allegations that it violated state environmental law through misuse of pesticides. The source is Violation Tracker (Good Jobs First), a secondary database; the AG’s own release was not loaded. Not PNW; over 10 years old.⁶¹

Workplace score: 4.5/10. It is not part of the Handshake Score.

Awards and certifications

• QualityPro Certified (NPMA), National Pest Management Association (QualityPro), via NPMA’s PestWorld ‘Find a Pro’ directory⁷⁵

  Source shown; issuer check not recorded

  Lakewood, Washington

• QualityPro Certified (NPMA), National Pest Management Association (QualityPro), via NPMA’s PestWorld ‘Find a Pro’ directory⁷⁹

  Source shown; issuer check not recorded

  Bothell, Washington

• QualityPro Certified (NPMA), National Pest Management Association (QualityPro), via NPMA’s PestWorld ‘Find a Pro’ directory⁸⁰

  Source shown; issuer check not recorded

  Spokane Valley, Washington

• QualityPro Certified (NPMA), National Pest Management Association (QualityPro), via NPMA’s PestWorld ‘Find a Pro’ directory⁸¹

  Source shown; issuer check not recorded

  Eugene, Oregon

• QualityPro Certified (NPMA), National Pest Management Association (QualityPro), via NPMA’s PestWorld ‘Find a Pro’ directory⁸²

  Source shown; issuer check not recorded

  Meridian, Idaho

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Over 95 years of experience; more than 11,700 teammates and 380 locations; services over 2.9 million customers.⁸³

• In 1955 Terminix was the first company to offer a termite protection contract with annual inspections and a guarantee; franchisees began offering pest control two years later.⁸³

• ‘Terminix It Guarantee’: if pests come back, re-treatment at no additional cost.¹⁰

• Promotion: $50 off a new pest control plan with code SAVE50.¹⁰

• Rentokil Initial (parent) claimed about 4.9 million customers and 57,700 employees globally after the acquisition.³

Mentions

Reddit threads are listed under On Reddit.

• KOMO News (Seattle; Sinclair national desk) · News · February 10, 2021 · Negative toneRead

  $60M settlement for customers overcharged by pest control company Terminix

  A syndicated national story carried by Seattle’s KOMO about the Alabama settlement over termite-bond renewal price hikes.

  “customers that were used to paying $300, $400 annually for that termite bond, were all of a sudden getting bills in the mail for $1200, $1300”

• Fortune · News · March 30, 2016 · Negative toneRead

  Terminix Has to Pay $10 Million Over Illegal Use of Dangerous Pesticide

  Covers the federal plea over methyl bromide fumigation in the U.S. Virgin Islands and notes that ServiceMaster owned Terminix at the time.

  “Pest control giant Terminix International’s illegal use of the chemical methyl bromide is going to cost the company $10 million.”

• Professional Pest Manager · Trade press · October 12, 2022 · Neutral toneRead

  Rentokil completes its acquisition of Terminix

  Trade press report of the Rentokil acquisition closing.

  “On October 12, 2022, Rentokil Initial plc completed its acquisition of Terminix Global Holdings, Inc in a move that is highly significant for the global pest industry.”

• Philadelphia Inquirer · News · September 11, 2019 · Negative toneRead

  Pennsylvania slaps $81,500 fine on pest-control firm for not providing contracts to consumers

  The Pennsylvania AG settled with Terminix International Co. over contracts customers signed on iPads and never received. The article body is paywalled; the company is named in the article text delivered in the page source.

  “The company had customers sign agreements on iPads and promised to email copies of the contracts later, but consumers complained that they never received the signed agreements.”

• National Pest Management Association (PestWorld) · Directory · Date not shown · Neutral toneRead

  NPMA 'Find a Pro' results (pestworld.org) listing Rentokil Terminix PNW branches

  The NPMA consumer directory lists Rentokil Terminix at Lakewood Washington (two addresses) and marks it QualityPro Certified.

  “QualityPro Certified Rentokil Terminix 10111 S Tacoma Way Lakewood,WA,98499”

• ABC4 Utah · News · April 4, 2019 (page metadata datePublished April 4, 2019; the page shows "8 years ago"; events described took place March 23 and April 1) · Neutral toneRead

  Terminix Pest Control clarifies scam misunderstanding regarding their salespeople

  Syracuse, Utah residents reported Terminix door-to-door salespeople to police as a possible scam. Terminix confirmed its Salt Lake City branch uses door-to-door sales teams that book appointments and take payment at the door. This is evidence of door-to-door selling by the brand outside the PNW, not in Washington, Oregon or Idaho.

  “The Salt Lake City Terminix Branch employs door-to-door sales teams who offer pest control services to local homeowners, book appointments and accept payment for these services.”

3 Reddit threads found mentioning Terminix (search run October 12, 2026).

All of them are tied to a place in Washington, Oregon or Idaho.

We searched Reddit directly for Terminix (Seattle OR Portland OR Spokane OR Boise OR Tacoma OR Bellevue OR Vancouver) (7 posts returned) and read each post’s title and opening text. Comment threads weren’t fetched yet. Reddit threads are shown for context and aren’t part of the Handshake Score, except that first-hand Pacific Northwest reports of terms misstated at the sale or of ignored no-soliciting signs count toward sales and contract fairness, like any other report.

• r/pestcontrol · March 17, 2026 · Neutral toneRead on Reddit

  Rats abatement Seattle, what actually worked in your case?

  A Seattle rat-abatement question lists Terminix among names heard locally. It describes no Terminix service.

  “I’ve heard different names come up locally, like AMPM Exterminators and Terminix, but I’m more interested in what approach actually makes the problem stop.”

  Seattle, Washington · Other (passing mention)

• r/pestcontrol · August 1, 2024 · Neutral toneRead on Reddit

  Professional Mosquito Treatment: does it matter Foggers or Sprays?

  A greater-Seattle resident compares how Orkin (foggers) and Terminix (hand-pump spray wands) apply mosquito treatments and asks whether the method matters.

  “Terminix uses standard hand pump pressurized liquid spray wands.”

  Greater Seattle, Washington · Other (passing mention)

• r/pestcontrol · May 4, 2023 · Neutral toneRead on Reddit

  Orkin’s estimate for stink bug infestation in the insulation of the attic.

  A Portland homeowner asking about an Orkin insulation quote says they are also getting an estimate from Terminix. No Terminix experience is described.

  “I am in the process of getting estimates from Terminix and a reputable local insulation company.”

  Portland, Oregon · Other (passing mention)

11 locations on file in Washington (7), Oregon (2), Idaho (2).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): complaint record. The reason is under “How we scored it.”

What keeps it from rating higher:

• Verifier corrected or removed 27.5% of the items checked (10% or fewer earns a point).
• 4 of 5 factors scored (not scored: complaint record).
• 4,124 Pacific Northwest Google reviews behind customer satisfaction (10,000 or more earns full points).
• Some figures in the score are company-wide or national, not Pacific Northwest-specific.
• Verifier rated the customer reviews medium (high earns a point).

How confidence is set

Gaps in the record

• Original research: web search quota was exhausted partway through, and search engines were not used by any other route. Gap-fill October 12, 2026 used 6 web searches; remaining needs are listed below.
• Reddit: searched directly on October 12, 2026 through the SociaVault Reddit search API (query: Terminix: Seattle OR Portland OR Spokane OR Boise OR Tacoma OR Bellevue OR Vancouver): 7 posts returned, 3 about this company, 3 tied to the Pacific Northwest. The threads are listed in the On Reddit section. Only post titles and opening text were read; comment threads weren’t fetched yet. Earlier, a general web search for Terminix + Seattle/Portland/Spokane/Boise + reddit returned no Reddit threads.
• Google Maps showed a ‘limited view’: only the 5 default reviews per listing were visible, with no sort by newest/lowest. Excerpts skew positive. The Blackfoot, Idaho listing (seed: 1.0 stars, 1 review) failed to load after 8 attempts, so its rating is not included.
• Glassdoor, ConsumerAffairs, Comparably and Yelp returned bot challenges (403). No data.
• Facebook: the public page loads (218K followers; page owner ‘TERMINIX INTERNATIONAL COMPANY LIMITED PARTNERSHIP’, Memphis) but shows no rating. No review data.
• Idaho ISDA pesticide licensing lookup searches individuals only, not businesses. No Idaho pesticide license numbers for Terminix’s Meridian/Blackfoot branches were captured.
• Washington Secretary of State (CCFS) blocked automation (Cloudflare Turnstile), so the Washington registry record for Rentokil North America, Inc. was not verified. The UBIs on the WSDA records (e.g. 6030041910019) are applicant-supplied and not verified by WSDA.
• WSDA shows the Lakewood Commercial Applicator license (94363) as ‘Suspended’ (re-checked October 12, 2026) and the Kent Terminix Commercial applicator license (103480) as ‘Expired’. For Lakewood, the record’s expired insurance certificate (10/01/2026) plus RCW 17.21.180 (automatic suspension when proof of insurance is not on file by the previous policy’s expiration date) make an insurance-certificate lapse the likely reason, but WSDA does not state the reason; not confirmed with WSDA.
• No Bellevue, Washington company record was found in WSDA under ‘Terminix’ or ‘Rentokil’. It may operate under another branch’s license; not verified.
• No Washington, Oregon or Idaho AG action, enforcement or pesticide violation involving Terminix was found in a gap-fill web search (October 12, 2026), which surfaced only actions in other states and territories. Washington, Oregon and Idaho AG and agriculture enforcement archives were not searched directly. Treat this as ‘not found’, not ‘none’.
• Door-to-door: no PNW evidence either way. ‘Outside Sales Professional’ job descriptions could not be read.
• Service-agreement terms (length, auto-renewal, cancellation fee schedule) were not available. Cancellation-fee facts come only from customer complaints.
• Angi, Thumbtack, Porch, Birdeye, Nextdoor: not checked (no direct profile URLs). HomeAdvisor was added in the October 12, 2026 gap-fill.
• Idaho SOS (sosbiz.idaho.gov) returned a Cloudflare bot challenge (HTTP 429) during verification on October 11, 2026, so the RENTOKIL NORTH AMERICA, INC. (618812) foreign-corporation record and the “Terminix” assumed business name (5484902) could not be re-confirmed and were removed.
• Branch phone numbers on terminix.com are rotating call-tracking numbers (they changed on each page load), so corporate branch phones are not recorded.
• Local PNW news: a gap-fill search (October 12, 2026) found no Washington, Oregon and Idaho news coverage of Terminix in 2024-2026, only directory listings and national press releases.
• ConsumerAffairs Boise pest-control guide (consumeraffairs.com/homeowners/pest-control-boise.html) reportedly names Terminix a top pick for insect control in Boise, per a search summary only; the page returned a bot challenge (403), so it is not recorded.
• Older state actions seen only in search summaries and not recorded (no primary source loaded): Connecticut AG/DEP $1M settlement (2002) and a New York AG lawsuit over the Sentricon program (2003). Also a 2023 Arkansas Contractors Licensing Board hearing involving a homeowner complaint (PDF not parsed). Private class actions (2017 robocall TCPA settlement; a $25M termite-protection class settlement) were also seen only in search results.
• YouTube, listicles and PNW job posts (for door-to-door evidence) were not searched in the October 12, 2026 gap-fill (search budget spent on legal, news and Reddit).
• Round 2 (October 13, 2026), update to gaps[7]: WSDA now shows the Lakewood license 94363 as Renewed with insurance to 10/01/2027, so the suspension seen on 10-11 and 10-12 has been lifted. The Kent “Terminix Commercial” applicator license 103480 is still Expired, and its insurance certificate is still shown expired. WSDA still gives no reason for either; not confirmed with WSDA by phone.
• Round 2 (October 13, 2026), update to gaps[5]: Idaho issues no company or business pesticide license. All ISDA license types are for individuals, so no company-level Idaho pesticide license can be confirmed. Terminix’s individual Idaho applicators were not identified.
• Round 2 (October 13, 2026), closes gaps[13]: the Idaho SOS detail API loaded. Rentokil North America, Inc. (618812) is Active-Good Standing, the “Terminix” ABN (5484902) is Active-Current, and the old Terminix International Co. LP registration (8334) was administratively revoked 07/14/2019 (licensing[17], licensing[18]).
• Round 2 (October 13, 2026), update to gaps[11]: terminix.com’s “Terms of Agreement” page (the contract terms[7]) gives the visit count and AutoPay terms but no contract length, auto-renewal or cancellation fee. The only service-agreement text found is a 2006 Florida termite plan quoted in a 2022 court order (the contract terms[8]), which has mandatory arbitration and a class-action bar. Current PNW residential agreement terms remain unsourced.
• Round 2 (October 13, 2026): F2 is still not attributable. The Bothell BBB branch page shows only the national roll-up. No national Google review total for Terminix was found from any primary source. Washington AG complaint data exists but is not a BBB figure.
• Round 2 (October 13, 2026), update to gaps[12]: a web search for Angi profiles of Terminix’s PNW branches returned none. A Consumers’ Checkbook Puget Sound profile was added (customerReviews[12]; excluded from F1 by rule 2). Yelp, ConsumerAffairs and Glassdoor still block automated access, and their search-snippet figures were not recorded.
• Round 2 (October 13, 2026): a Washington, Oregon and Idaho regulatory search (web search, Violation Tracker and Washington AG data) found no government enforcement action against Terminix or Rentokil in the PNW. OSHA’s establishment search, which would cover Washington state-plan inspections, returned a bot check, so PNW workplace-safety inspections are not verified. Local PNW news searches (outlets KING5, KGW, KATU, KTVB, KREM, the Spokesman-Review, the Idaho Statesman, the Register-Guard and the Seattle Times) again found no coverage.
• Round 2 (October 13, 2026), update to gaps[17]: the Connecticut 2002 ($1M), New York 2003 ($759,000) and Massachusetts 2002 ($100,000) AG matters are now recorded from Violation Tracker (regulatoryAndLegal[17..19]). That is a secondary database; the AGs’ own releases were not loaded. All are over 10 years old.
• Round 2 (October 13, 2026), update to gaps[10]: a 2019 Utah news report (published April 4, 2019) shows Terminix’s Salt Lake City branch used door-to-door sales teams, but no evidence of door-to-door selling in Washington, Oregon or Idaho was found. PNW door-to-door status remains unknown.
• Round 2 (October 13, 2026), housekeeping: re-fetching the WSDA Lakewood and Kent record URLs (ts=1791784800) directly returned an empty page and overwrote their cached copies. Those cache files were restored from the original October 12, 2026 capture (rows 2 and 6), so the original evidence for licensing[1], licensing[4] and regulatoryAndLegal[12] still verifies. The October 13, 2026 re-check is cached under the ts=1791957600 URLs.

Open questions

• Why was the Lakewood WSDA Commercial Applicator license (94363) ‘Suspended’ on October 11, 2026/12, and why is the Kent ‘Terminix Commercial’ applicator license (103480) still ‘Expired’? Round 2 (verifier re-check October 13, 2026): Lakewood is now Renewed with insurance to 10/01/2027, consistent with an automatic insurance-certificate suspension under RCW 17.21.180; Kent is still Expired with insurance shown expired 10/01/2026. WSDA states no reason for either; a call to WSDA licensing (877-301-4555) would settle it.
• Resolved in round 2: the Idaho SOS detail API confirmed Rentokil North America, Inc. (618812, Active-Good Standing), the Terminix ABN (5484902, Active-Current) and the revoked 2019 Terminix International Co. LP registration (8334); re-fetched by the verifier October 13, 2026.
• Is the Bellevue branch covered by another WSDA company record? None was found under Terminix or Rentokil (verifier re-check October 13, 2026: 15 Rentokil rows, none in Bellevue).
• Google review excerpts come from the 5 default reviews in a limited view and skew positive; per-location rating distributions were not available.
• Do ‘Outside Sales Professional’ roles involve door-to-door canvassing? Job descriptions could not be read; PNW D2D remains unknown.
• Door-to-door badge: the only door-to-door evidence is a 2019 statement about Terminix’s Salt Lake City branch. It is kept ‘unknown’ because every ‘partial’ rating in the set rests on PNW evidence and the profile is PNW-scoped; a reviewer reading VERIFY-BRIEF’s ‘partial = historical or limited’ literally could rate it ‘partial’. Not scored either way.
• Arbitration (F3): the only arbitration/class-waiver text is a 2006 termite plan enforced in a 2022 Florida order (the contract terms[8]). If the current PNW residential agreement is found to contain the same clause, F3 would lose 0.5.