EnviroGuard Pest Control Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: company-wide: St. George, Utah headquarters file covering HQ and corporate-owned locations; branch files (Round Rock Texas, Lubbock Texas, Corpus Christi Texas, Rogers Arkansas, Bend Oregon, Tyler Texas and others) show the same totals File opened 7/21/2023 (HQ); Round Rock branch file opened 10/18/2016. BBB lists “Business Started: 8/15/2018”. The HQ complaints page shows 10 recent complaints (Answered or Resolved); the full 98 could not be paged, so the unanswered count is unknown. A separate BBB file, “EnviroGuard Mississippi” (Flowood, Mississippi), exists outside the covered states and was not read. Customer review average 1.04/5 (46 reviews).

Scored: Complaint record, Sales and contract fairness (−2)

Complaint themes

• Sales rep misstated contract length, price or cancellation at the door
• Initial Discount Fee charged on early cancellation ($190-$434 reported)
• Monthly autopay in months without a service
• Missed, late or incomplete treatments
• Phone lines unanswered when canceling
• Unauthorized service after cancellation

BBB profiles

• Main profile · A-View

Door-to-door sales: Yes

Door-to-door is the main residential sales channel: the company itself refers to its door-to-door sales representatives, recruits college students for summer sales, runs a door-to-door team account (egpc_d2d), and most BBB complaints describe a rep at the door. Reps are offered a path to partner/branch-owner status.

• “We want to start by assuring you that all of our sales representatives are required to have the proper licensing and documentation needed to conduct door-to-door sales.”

  google.com · retrieved October 27, 2026¹⁵

  Sioux Falls, South Dakota · Owner response on the Sioux Falls Google listing.

• “As part of our sales process, our representatives are required to verbally explain the three-day right to cancel before the agreement is finalized.”

  bbb.org · retrieved October 27, 2026¹⁶

  Round Rock, Texas branch BBB file · Business response, 07/24/2026, to a complaint that begins “Door to door salesperson sold pest service”.

• “Sales Representative Saint George, UT $90,000 - $200,000 a year”

  indeed.com · retrieved October 27, 2026⁶

  St. George, Utah

• “If you’re in college weighing your options, come try a summer with us. You might not go back.”

  instagram.com · retrieved October 27, 2026¹⁰

  company-wide · Post by the egpc_d2d Instagram account (EnviroGuard door-to-door sales team).

• “-Started knocking for Enviroguard Pest Control February 15th.”

  instagram.com · retrieved October 27, 2026¹¹

  company-wide (Houston, Texas; Bentonville, Arkansas)

• “Salesman May 2019 - August 2019 • San Antonio, TX”

  app.joinhandshake.com · retrieved October 27, 2026⁷

  San Antonio, Texas · Summer-season salesman review on the Handshake employer page.

• “My home features a prominently displayed, clear "No Soliciting" sign.”

  bbb.org · retrieved October 27, 2026¹⁷

  Kennewick, Washington · BBB review by Heather B., 07/22/2026, describing a door-to-door sales rep.

• “I encourage anyone considering signing a long-term contract to carefully read every part of the agreement and do plenty of research before agreeing to door-to-door sales offers.”

  google.com · retrieved October 27, 2026¹⁸

  Lubbock, Texas

Contract terms and pricing

• Company states its residential services are structured around a one-year agreement (BBB response to a Santee, California customer, 10/08/2026).¹³

  “Our services are structured around a one-year agreement because effective pest control requires consistency and ongoing treatment.”

  Scored: Sales and contract fairness (−1)

• Company states customers signed 24-month service agreements (Round Rock, Texas BBB file responses, 07/2026).¹⁶

  “The customer signed a 24 month service agreement with EnviroGuard Pest Control”

  Scored: Sales and contract fairness (−1)

• Company describes its 24-month agreements as its standard long-term plan (Round Rock BBB response, 07/08/2026).¹⁶

  “Our 24-month agreements are designed to provide the consistent treatments needed for effective, long-term pest control”

  Scored: Sales and contract fairness (−1)

• Early cancellation: the company charges back the “Initial Discount Fee” when an agreement is canceled before the term is completed (company-stated; no amount published).¹³

  “However, when the service agreement is discontinued before its completion, the initial discount is subject to repayment under the agreement's terms.”

  Scored: Sales and contract fairness (−2)

• Three-day right to cancel after signing (company-stated).¹⁶

  “As part of our sales process, our representatives are required to verbally explain the three-day right to cancel before the agreement is finalized.”

• No cancellation fee when moving outside the service area (company-stated).¹³

  “we do not charge a cancellation fee for moving outside of our service area”

• Billing is a recurring subscription: monthly charges continue whether or not a visit falls in that month (company-stated).¹⁹

  “Our services are set up as a subscription, and depending on the plan selected, customers are billed on a recurring schedule while services are performed according to the service calendar for that plan.”

• Reported cancellation fee $400 and monthly autopay of $63.87 on a 24-month agreement (Round Rock, Texas BBB file, complaint 06/29/2026).¹⁶

  “When I tried to cancel my service with them, they informed me that I would be charged $400 for canceling my "contract " with them.”

  Scored: Sales and contract fairness (−2)

• Reported $200 cancellation fee (Round Rock, Texas BBB file, complaint 09/03/2025).¹⁶

  “Finally got a call back today from REMOVEDand they say I owe a $200.00 cancelation fee”

  Scored: Sales and contract fairness (−2)

• Reported 12-month term or $190 cancellation fee (Round Rock, Texas BBB file, review by Ryan R., 10/01/2024).²⁰

  “I would be in a 12-month contract or have to pay a $190 cancellation fee.”

  Scored: Sales and contract fairness (−2)

• Reported $260 cancellation fee plus back-billing of the discount (Santee, California customer, HQ BBB complaint 10/05/2026).¹³

  “Saying there is a $260.00 cancelation fee!”

  Scored: Sales and contract fairness (−2)

• Reported early cancellation fee of about $196 on a 12-month contract (Texas customer, HQ BBB complaint 09/28/2026; fee later waived).¹³

  “I was informed of the early cancel fee of what I believe to be $196.00.”

  Scored: Sales and contract fairness (−2)

• Reported $210 cancellation fee (Lubbock, Texas Google review).¹⁸

  “Despite the ineffective service, they want to charge me $210 just to cancel the contract.”

  Scored: Sales and contract fairness (−2)

• Reported $250 cancellation charge (Yuma, Arizona customer, HQ BBB review 05/21/2026).²¹

  “Tried to cancel and now they want $250 worth of service they did not provide.”

  Scored: Sales and contract fairness (−2)

• Reported $434.08 cancellation bill; reviewer says she filed a complaint with the Texas Attorney General (HQ BBB review 09/30/2026).²²

  “they tried to hit me with a $434.08 cancelation bill. I have since filed a 44pg complaint against them documenting everything with the Texas attny General”

  Scored: Sales and contract fairness (−2)

• Reported fees with no stated location (not tied to a state): $300 on a 24-month contract, $250, $275 after a 12-month term, $375 (twice), $200 on a one-year agreement, $150 cancellation offer at the door; one reviewer quotes the agreement as an Initial Discount “up to $450”.¹⁷

  “The agreement clearly states that the cancellation fee (the Initial Discount, up to $450) only applies if the customer cancels before completing both the required 12-month duration”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · company-wide (BBB HQ file, St. George, Utah; includes corporate-owned locations in Texas, South Dakota, California, Washington, Utah, Oklahoma, Arkansas, New Mexico, Oregon, Arizona, Florida, Alabama and Maryland and others) · Complaint summaryScored: Complaint record

  BBB headquarters file: rating A-, not accredited, 98 complaints in the last 3 years and 67 in the last 12 months. Branch files (Round Rock, Lubbock, Corpus Christi, Rogers, Bend) show the same 98-complaint total. The displayed complaints are answered or resolved; themes are sales-rep misstatements of term/price/cancellation, the “Initial Discount Fee” charged on early cancellation, monthly billing without a visit that month, missed or incomplete services, and difficulty reaching the office to cancel.^{3, 13, 57}

• October 9, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementScored: Licensing and compliance (−0.5)

  TDA enforcement report: case 00049541 against ENVIROGUARD PEST CONTROL LLC (TPCL 0720390, Williamson County / Round Rock business license); violation “OPERATING WITHOUT A LICENSE”; agency action ADMINISTRATIVE PENALTY, $1,000.00; date final 10/09/2026. The report does not say who or which location was unlicensed. Minor administrative penalty.⁵⁸

  The report has no address column; matched by license number and legal name to the TDA commercial business license report. Source row 56 of the sheet; a separate case number from 00045210.

• August 13, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementN/A

  TDA enforcement report: case 00049571 against ENVIROGUARD PEST CONTROL AMARILLO LLC (TPCL 0963345, Randall County / Amarillo business license); violation “USE INCONSISTENT WITH LABELING”; agency action WARNING, no penalty; date final 08/13/2026. A warning, not a fine; recorded, not scored.⁵⁸

  The report has no address column; matched by license number and legal name to the TDA commercial business license report row “0963345”,”COMMERCIAL BUSINESS”,”PTL”,”ENVIROGUARD PEST CONTROL AMARILLO LLC”,” “,”RANDALL”. Source row 54 of the sheet. No other EnviroGuard rows (searched “ENVIROGUARD”, “Enviro Guard”, “EnviroGuard Pest Control” and every EnviroGuard TPCL number).

• April 29, 2026 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementScored: Licensing and compliance (−0.5)

  TDA enforcement report: case 00045210 against ENVIROGUARD PEST CONTROL LLC (TPCL 0720390, the Williamson County / Round Rock business license); violation “OPERATING WITHOUT A BUSINESS LICENSE”; agency action ADMINISTRATIVE PENALTY, $1,000.00; date final 04/29/2026. The report does not say which office or location the violation concerned. Minor administrative penalty.⁵⁸

  The report has no address column; matched by license number and legal name to the TDA commercial business license report row “0720390”,”COMMERCIAL BUSINESS”,”PTLW”,”ENVIROGUARD PEST CONTROL LLC”,”ENVIROGUARD PEST CONTROL SAN ANTONIO LLC”,”WILLIAMSON”. Source row 55 of the sheet.

Workplace score: 4.5/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Founded and run by five friends who grew up together in Austin with over 40 years of combined pest-control experience.¹⁴

• Family-owned; started in 2015 in San Antonio.⁷

• Uses environmentally-friendly treatment methods and products.⁶⁹

• Serves Texas, Alabama, Florida and South Dakota (About page); the footer lists offices in Arizona, Arkansas, California, Louisiana, New Mexico, Oklahoma, South Dakota, Texas, Utah and Washington plus Florida, Alabama, Mississippi, Maryland and North Carolina.⁷⁰

• Locally owned offices.⁷⁰

• Complimentary follow-up/re-service when pests persist (stated in BBB responses).¹³

Mentions

Reddit hasn’t been searched for this company yet.

21 locations on file in Washington (2), Oregon (1), Arizona (1), Arkansas (1), California (1), Louisiana (1), New Mexico (1), Oklahoma (2), South Dakota (1), Texas (9), Utah (1).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• Company pesticide license not confirmable in Oregon, Arkansas and Louisiana.
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Yelp business pages returned HTTP 403; Yelp figures for Converse (2.9, 150) and Lubbock (42 reviews, no rating) rest on Google search snippets. Round Rock’s Yelp rating/count not attributable.
• Glassdoor blocked (403); only a career-opportunities subrating (2.7 from 7 reviews) seen in a snippet. RepVue: no profile found.
• Facebook company page reviews/recommendations not reachable without login; Facebook group posts only via snippets.
• Trustpilot, HomeAdvisor and Thumbtack: no EnviroGuard (envirogpc.com) profile found in searches.
• BBB HQ complaints: only the 10 most recent complaints display; the unanswered share of all 98 is unknown. The separate “EnviroGuard Mississippi” BBB file (outside the covered states) was not read.
• No national Google review total exists for the brand (third-party pull covers the 24 covered states only: 16 listings, 23,651 votes), while the BBB HQ file also covers Florida, Alabama, Maryland, North Carolina, Mississippi and Louisiana offices; complaint record normalization therefore not attributable.
• Court records: CourtListener showed a human-verification check and its API needs credentials; Texas county court records not searched (re:SearchTX requires login). No lawsuit found in web searches.
• Texas AG site search returned 404 pages; a site:texasattorneygeneral.gov search found nothing for EnviroGuard.
• South Dakota Secretary of State business search shows a reCAPTCHA; South Dakota entity status not verified. SD has no company pesticide license (individuals only).
• Utah business registry search button disabled for the session; Utah entity record not read (UDAF license read instead).
• Resolved at verification (October 27, 2026): the SPCB bulk licensee file lists Company Registration 10058 for Enviroguard Pest Control Ca, Active; it has no Branch Office row for the Santee office (not treated as a violation).
• Arkansas (no public lookup; the program verifies by email) and Oregon (ODA search redirected to the program home page for the session) company pesticide licenses not looked up. New Mexico: not looked up (NMDA lookup terms restrict commercial use). Louisiana: EnviroGuard absent from LDAF’s April 20, 2026 permit list, unverified for the current Baton Rouge office.
• TDA: no commercial business license row found for the website-listed Bryan/College Station and Tyler offices or the Laredo, McAllen, Fort Worth, Beaumont and Tyler LLCs; unverified rather than a finding (they may operate as service areas of licensed offices).
• Company terms of service / service agreement not published on envirogpc.com (the footer “Terms & Conditions” text is the SMS policy); contract terms come from the company’s BBB responses and customer reports. Auto-renewal, cancellation channel and arbitration terms not found.
• Google reviews: only a limited, unsorted set loads without sign-in for each listing; three listings checked (Lubbock, Round Rock, Sioux Falls). Other Google counts are third-party crawl values.
• Local news (Texas and South Dakota TV stations, Argus Leader) and Reddit city subreddits: no coverage of EnviroGuard found via search.
• TDA enforcement report covers only the last 12 months (Date Final October 27, 2025 to October 26, 2026); older Texas enforcement history not checked.
• licensing/registry for California (California Secretary of State entity record for the CA registrant not looked up).
• licensing/registry for Washington (Washington Secretary of State records for the Seattle and Tri-Cities LLCs not opened; UBI numbers taken from WSDA).
• licensing/registry for Utah (Utah business registry blocked for the session).
• licensing/registry for South Dakota (South Dakota Secretary of State search shows a reCAPTCHA).
• licensing/registry for Oklahoma (Oklahoma Secretary of State entity records not looked up).
• licensing/registry for Arkansas (Arkansas pesticide license and Secretary of State entity records not looked up).
• licensing/registry for NM.
• licensing/registry for Arizona (Arizona Corporation Commission record for EnviroGuard Pest Control Yuma LLC not looked up).
• licensing/registry for LA.
• licensing/registry for OR.

Open questions

• TDA lists two $1,000 penalties on TPCL 0720390 for operating without a (business) license but does not say which office or person. The website-listed Bryan/College Station and Tyler offices and several Texas LLCs have no TDA license row; whether the cases concern them is not stated and was not assumed.
• The Round Rock BBB branch page shows 6 reviews (all 1-star) but no branch rating, so no Texas BBB figure is recorded; the HQ 1.04/46 figure is used company-wide.
• Complaint record stays not attributable until a national Google total covering the non-West offices (Florida, Alabama, Mississippi, Maryland and North Carolina) is collected centrally.