Brooks Pest Solutions Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Profile scope: HQ file (Orem, Utah; BBB Mountain West & Pacific Southwest) covering HQ and corporate-owned locations in Texas, Florida and Georgia. Branch files: San Antonio, Texas (BBB Heart of Texas; BBB Accredited since 8/20/2025), Addison, Texas (BBB serving North Central Texas), Edinburg, Texas (BBB of Greater Houston and South Texas, opened 9/23/2026) and Peachtree Corners, Georgia (BBB Greater Atlanta, opened 5/28/2026). Every branch file opened shows the HQ totals (B-, 67 complaints). A Pompano Beach, Florida branch file was not opened.

Scored: Complaint record

Complaint themes

• Difficulty canceling; asked to call an account manager
• Sales reps’ verbal assurances (no contract, cancel any time, shorter term) vs the written agreement
• Monthly billing for bimonthly service
• Treatment not effective
• Company usually cancels and waives or refunds the fee after a BBB complaint

From BBB complaints and reviews

• BBB complaint · July 6, 2026

  “I specifically asked if there was any contract, service agreement, cancellation fee, or required commitment. REMOVEDrepeatedly assured me there were none.”

  Name not shownlocation not statedRead on BBB

• BBB complaint · August 22, 2026

  “we cant process cancellations by email or text. Please give us a call between 8 AM 6 PM EST and ask for an Account Manager”

  Name not shownlocation not stated (Eastern time zone named)Read on BBB

  Complainant quoting a company email.

• BBB complaint · May 26, 2026

  “I was told I am required to remain under contract for 24 months”

  Name not shownTexas (Addison branch file)Read on BBB

• BBB complaint · October 13, 2026

  “I tried to cancel my service 7/26 and was talked into an extra spray service. I canceled on 10/13/26 and was charged $310.”

  Name not shownlocation not statedRead on BBB

BBB profiles

• Main profile · B-View

Door-to-door sales: Yes

Door-to-door: yes. Texas-tied evidence comes from reviews filed on the San Antonio BBB branch file (reps at the door, neighborhood canvassing, one report of a rep ignoring a no-soliciting sign); more reports on the multi-state HQ file give no location. Indeed has employee reviews from “Door to Door Salesman” / “Door to Door Sales” reps, including a summer rep. Sales also come by phone and online (FAQ: request a quote or call; Google reviewers mention booking through an Instagram ad). No company recruiting page for summer sales was found; the careers page only asks for resumes by email.

• “even after the sales man knew I had a sign that said no Soliciting”

  bbb.org · retrieved October 27, 2026⁸

  Texas (San Antonio BBB branch file) · VALERIE R., 1-star BBB review on the San Antonio branch file.

• “There sales REMOVEDcame to my house. I was working in the yard and had a wasp issue.”

  bbb.org · retrieved October 27, 2026⁹

  Texas (San Antonio BBB branch file) · Rob M., 1-star BBB review.

• “In our neighborhood he would tell the next potential customer that their neighbors had signed up which no had.”

  bbb.org · retrieved October 27, 2026¹⁰

  Texas (San Antonio BBB branch file) · Alan S., 1-star BBB review describing a sales representative canvassing the neighborhood.

• “Solicited my home, I gave them the benefit of the doubt.”

  bbb.org · retrieved October 27, 2026¹⁰

  Texas (San Antonio BBB branch file) · MajBritt E., 1-star BBB review.

• “Sales representative of REMOVEDPest Solutions came to my house and sold me a 12 month pest service”

  bbb.org · retrieved October 27, 2026⁶

  company-wide (HQ BBB file; location not stated)

• “She was approached by a door to door pest control salesman”

  bbb.org · retrieved October 27, 2026⁷

  company-wide (HQ BBB file; location not stated)

• “with Brooks, came to my door offering pest control.”

  bbb.org · retrieved October 27, 2026¹¹

  company-wide (HQ BBB file; location not stated)

• “However, we also understand your concern that this did not match your understanding of the conversation at the door.”

  bbb.org · retrieved October 27, 2026¹¹

  company-wide (company response, HQ BBB file) · Company response acknowledging the sale took place at the door.

• “The door-to-door salesperson told me the termite service would guarantee no termites”

  bbb.org · retrieved October 27, 2026¹²

  company-wide (HQ BBB reviews; location not stated) · Adam R., 1-star BBB review.

• “Door to Door Salesman Spent a summer being a door to door pest control representative.”

  indeed.com · retrieved October 27, 2026¹³

  company-wide (Indeed employee review, no location)

• “Great Smaller Company to Work for Door to Door Sales”

  indeed.com · retrieved October 27, 2026¹³

  company-wide (Indeed employee review, no location)

Contract terms and pricing

• Minimum initial term of 12 months for every service agreement (company terms of service, §13).³

  “all service agreements are subject to a minimum initial term of twelve (12) months.”

  Scored: Sales and contract fairness (−1)

• Early-cancellation fee before the end of the 12-month term equals the full initial-service discount or promotional pricing; no dollar amount is stated in the terms. Unused re-services and guarantees are forfeited.³

  “If the customer elects to terminate the agreement prior to the completion of the initial 12-month term, an early cancellation fee will apply. This fee shall be equal to the full amount of any initial service discount or promotional pricing provided at the start of the agreement”

  Scored: Sales and contract fairness (−2)

• Binding AAA consumer arbitration in the county of service, with jury-trial and class-action waiver (terms §9).³

  “shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules ... YOU AND BROOKS PEST SOLUTIONS WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.”

  Scored: Sales and contract fairness (−0.5)

• Terms say either party may terminate a recurring agreement with written notice as specified in the service agreement (the service agreement itself was not seen). The terms do not say whether service renews or continues after the initial term.³

  “Either party may terminate a recurring service agreement with written notice as specified in the service agreement”

• Company statement (BBB response, 10/19/2026): cancellations are finalized by phone call.¹²

  “We ask for a phone call to finalize cancellations so we can confirm the request and review the account directly. We never refuse a cancellation.”

  Scored: Sales and contract fairness (−0.5)

• Company statement on the San Antonio (Texas) BBB branch file (12/08/2025): an emailed cancellation request was answered with a request for a phone call to complete it.⁸

  “Regarding your cancellation request, we did receive one email from you, and our team replied asking for a quick phone call to complete the cancellation.”

  Scored: Sales and contract fairness (−0.5)

• Company-stated cancellation fee of $175 (BBB response 10/02/2026, HQ file; the account’s term had been shortened at the customer’s request). Lowest fee amount the company itself states in the BBB responses read.⁶

  “While the cancellation fee was charged according to the agreement, we have elected to refund the full $175 fee as a gesture of good faith.”

  Scored: Sales and contract fairness (−2)

• Company-stated $291 charge described as the initial discount coming due on early cancellation (BBB response 08/13/2026).¹¹

  “Our recurring service plans include an initial service at a discounted rate, with the discount tied to completion of the agreed-upon service term. When an agreement is cancelled early, that initial discount may become due.”

  Scored: Sales and contract fairness (−2)

• Company-stated $301 cancellation fee (BBB response 09/11/2026).⁷

  “we have elected to waive the $301 cancellation fee, despite having no contractual obligation to do so.”

  Scored: Sales and contract fairness (−2)

• Company-stated $309 cancellation fee (BBB response 10/13/2026). Other company-stated amounts in the responses read: $251, $270, $271, $291, $295, $301.⁶

  “as a courtesy we have refunded the $309.00 cancellation fee to your original form of payment.”

  Scored: Sales and contract fairness (−2)

• Texas-tied first-hand report (Houston Google listing): two $270 charges after canceling.¹⁴

  “charge your card not once but 2 times for $270 each without authorization or agreed cancellation of contract.”

  Scored: Sales and contract fairness (−2)

• Texas-tied first-hand report (San Antonio BBB branch file, 05/11/2026): $291 cancellation fee plus the month’s charge.⁹

  “they will charge you $291 for cancelation + $81 for yhe month of cancelation.”

  Scored: Sales and contract fairness (−2)

• Texas-tied first-hand report (San Antonio BBB branch file, 02/05/2026): $301 to cancel.⁸

  “want to charge you $301 to cancel.”

  Scored: Sales and contract fairness (−2)

• Texas-tied first-hand report (San Antonio BBB branch file, 06/04/2026): the company would not accept cancellation by email.⁹

  “They email you a copy of the service agreement but will not accept cancellation of the service agreement via email.”

  Scored: Sales and contract fairness (−0.5)

• Texas-tied first-hand report (San Antonio BBB branch file, 02/01/2026): referred to a phone number to cancel.⁸

  “continually bill me monthly while referring me to a phone number that is not answered to cancel.”

  Scored: Sales and contract fairness (−0.5)

• Texas-tied complaint (Addison BBB branch file, 05/26/2026): told after an initial rodent service that the contract required 24 months. Other unlocated BBB reports also describe 24-month agreements; the company terms state a 12-month minimum.¹⁵

  “I was told I am required to remain under contract for 24 months”

  Scored: Sales and contract fairness (−1)

• Plans: recurring service every 60 to 90 days after the initial service; free re-service between visits; one-time treatments also offered.¹⁶

  “After your initial service, we return every 60 to 90 days to maintain protection and prevent new infestations from taking hold.”

• Published Texas price ranges: pest-specific treatments $45 to $89 a month; packages $475 to $1,200 (Dallas page).¹⁷

  “In Dallas, Brooks Pest Solutions delivers dependable pest management and pest treatment services priced between $45 and $89 a month.”

• Bimonthly service is billed monthly (company BBB response 10/05/2026).⁶

  “The plan is bimonthly service billed monthly.”

• Card on file with automatic recurring charges; late fee 1.5% per month after 30 days; returned-payment fee up to $35. Company BBB response: a $35 charge is added when a customer disputes a charge with the bank.^{3, 6}

  “Customers consent to storing a payment method on file, and agree to automatic recurring charges.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB (Mountain West & Pacific Southwest; HQ file covering corporate-owned locations in Texas, Florida and Georgia) · Complaint summaryScored: Complaint record

  BBB HQ file for Brooks Pest Solutions LLC (Orem, Utah): rating B-, not accredited, 67 complaints in 3 years and 60 in the last 12 months (file opened 7/16/2025). The file covers HQ and corporate-owned locations; the Texas branch files (San Antonio, Addison, Edinburg) show the same 67. Of the 34 complaints displayed, all show a business response (Answered or Resolved); none is shown as unanswered. Most concern cancellation fees on early cancellation, difficulty canceling, sales reps’ verbal assurances versus the written agreement, monthly billing for bimonthly service, and treatments that did not work. In nearly every displayed response the company cancels the account and waives or refunds the fee.^{2, 6}

• December 30, 2025 · BBB (HQ file; customer location not stated) · Complaint summaryN/A

  In a BBB response the company said that, when one customer’s account started, it was not yet licensed for in-ground termite treatment in that customer’s area, and that it is now licensed. The area is not named, so this is not tied to Texas; the TDA report shows category string “PT” on all six Texas licenses.³⁴

• December 3, 2025 · Texas (Texas Department of Agriculture, Structural Pest Control Service) · EnforcementN/A

  TDA enforcement report: case 00048852 against BROOKS PEST SOLUTIONS LLC (license 0954808, the Dallas County office) for failure to maintain apprentice/technician training records, closed with a WARNING and no penalty (date final 12/03/2025). Recorded, not scored.³³

Workplace score: 7.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation (San Antonio, Texas branch file only), BBB Heart of Texas, 2025²⁹

  Source shown; issuer check not recorded

  The HQ file (Orem, Utah) and the Addison and Edinburg branch files are not accredited.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• “4.8 Rating from over 2,000 reviews | Family Owned | Licensed and Insured” (home page).³⁶

• Operates in Georgia, Florida and Texas.³

• Offices outside the 24 covered states: Norcross (Atlanta), GA; Tampa, Orlando and Pompano Beach, Florida.³⁷

• Fort Worth is listed as a Texas service area with its own page but no office address; it is served from the Dallas-area office (Dallas page lists Fort Worth-area ZIP codes).³⁸

• Same-day service when called before noon.¹⁶

• 100% satisfaction guarantee; free re-treatment between visits.¹⁶

• Eco-friendly, EPA-compliant products.¹⁶

• Technician jobs posted in Texas cities without a listed office (Killeen, Tyler, Temple, Grand Prairie, New Braunfels, Burleson); Indeed reviews also name Odessa, Texas. Not added as locations (no office on the company site).³⁹

• Facebook page run by Brooks Pest Solutions, LLC, Orem address; describes service in Georgia and Texas.⁴⁰

Mentions

None recorded.

Reddit hasn’t been searched for this company yet.

6 locations on file in Texas (6).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 10 independent websites cited (25 or more earns a point).
• 8,686 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Some figures in the score are company-wide or national, not western US-specific.
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Google review excerpts: Google Maps shows only five reviews per listing in “Most relevant” order and the sort menu did not open, so lowest-rated Google reviews could not be sampled; Google excerpts are mostly positive and not representative of the negatives.
• Live checks on October 27, 2026 differ slightly: Houston 2,484 vs 2,490; Addison 2,129 vs 2,149; Edinburg 618 vs 634; San Antonio 1,776 vs 1,827; Lubbock 917 vs 936; Austin 663 vs 650. All six listings confirmed as this business (name, address, phone, website brookspestsolutions.com).
• BBB unanswered complaints: BBB shows no unanswered count; 34 of 67 complaints are displayed and all carry a business response. Left blank.
• BBB San Antonio branch reviews: the branch page header repeats the HQ summary (39 reviews, 1/5) while its list shows 22 different reviews; treated as reviews filed on the Texas branch file (same treatment as EnviroGuard’s Round Rock file). If BBB pools them differently, the Texas figure would be the HQ figure (1.0/5, 39).
• Yelp (Austin listing, 37 reviews per snippet) returned 403; no rating read. Glassdoor (Dallas, 2 reviews per snippet) returned a Cloudflare block. Angi, HomeAdvisor, Thumbtack, Trustpilot, Nextdoor: no Brooks Pest Solutions profile found in searches. Facebook page shows no rating or reviews to a logged-out visitor.
• RepVue and Comparably: no profile found.
• Reddit: searches (“Brooks Pest Solutions” site:reddit.com; “Brooks Pest” site:reddit.com with Texas cities) returned no thread about this company.
• News and trade press: no local news, PCT or PMP coverage of Brooks Pest Solutions found.
• Courts: CourtListener (opinions and RECAP) has no results for “Brooks Pest Solutions”. Texas has no free statewide trial-court search (re:SearchTX needs an account); county district-clerk portals not checked. One San Antonio BBB reviewer (Kevin P., 09/03/2026) says he is “taking them to court”; no filing found.
• Texas Attorney General: no press release or action found for “Brooks Pest”; Texas publishes no AG complaint data.
• OSHA: establishment search shows a human-verification check to automated agents; not checked.
• Utah business registry (state of formation) not checked; Texas Comptroller shows the LLC active with state of formation Utah.
• Service agreement: not published; only the website Terms of Service were read. Whether service renews or continues after the 12-month term is not stated anywhere seen. Several complainants describe 24-month agreements; the terms state a 12-month minimum.
• Little Elm, Texas: a separate Google listing “Brooks Pest Control” describes itself on Birdeye as a one-person owner-operated business, yet several of its reviews describe door-to-door contracts and cancellation fees like this company’s. Ownership not established, so it is not attributed to Brooks Pest Solutions and not used.
• Earlier footprint: search snippets show the brand previously described itself as serving Tennessee (Instagram, LinkedIn; a Yelp photo page for a Nashville listing dated September 2025), and the San Antonio BBB file lists a (615) phone number. Tennessee is outside the covered states; current site lists Georgia, Florida and Texas only.
• A fresh national total would be about 3% higher (Texas listings 8,686 vs 8,390), which lowers the rate and cannot change the 7-point band unless the base falls below 11,167.

Open questions

• The San Antonio BBB branch page header repeats the HQ summary (39 reviews, 1/5) while its list shows 22 different reviews; the Texas figure (1.18/22) assumes BBB files those reviews against the branch. If BBB pools them, the Texas BBB-review figure would be the HQ 1.0/39.
• Whether the unseen service agreement states a cancellation channel or renewal term (only the website Terms of Service were read); several complainants describe 24-month agreements while the terms state a 12-month minimum.
• Whether a Pompano Beach, Florida BBB branch file exists (not opened; out of region, no effect on scoring).
• Common control with Brooks Pest Control, Inc. (same CEO, related-business links, shared Orem mailing address) is documented, but no ownership filing shows whether either entity owns the other; ownership is recorded as independent.