Is Bug Out legit?

Licenses

Company pesticide licenses in each state where it has a location, with the status the issuing agency showed on the date retrieved.

• Missouri

  Missouri licenses individual pesticide applicators, not companies, so there is no company license to look up.

• New Mexico

  New Mexico licenses individual pesticide applicators, not companies, so there is no company license to look up.

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial Business License⁴

  Status: Current (listed on TDA current-licenses report, file dated 2 Nov 2026) · Number 0824984 · Expires April 30, 2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial Business License⁴

  Status: Current (listed on TDA current-licenses report, file dated 2 Nov 2026) · Number 0918482 · Expires September 30, 2027

• Texas

  Texas Department of Agriculture (TDA), Structural Pest Control Service: Commercial Business License⁴

  Status: Current (listed on TDA current-licenses report, file dated 2 Nov 2026) · Number 0569756 · Expires January 31, 2027

Better Business Bureau record

• Its BBB profile shows an F grade and 18 complaints in the last three years across its BBB files.

  Not BBB accredited.^{7, 9, 20}

  Full BBB record

What customers say

Ratings and counts as each site showed them on the date retrieved.

• Google

  4,202 reviews across 7 western US listings, averaging 4.8 out of 5 (weighted by review count).^{10, 11, 12, 13, 14, 15}

• BBB

  1.64 out of 5 from 99 reviews (company-wide, multi-brand: Rentokil North America, Inc. headquarters profile).¹⁷

  Retrieved October 27, 2026

• Yelp

  2.6 out of 5 from 19 reviews (Lubbock, Texas).¹⁹

  Retrieved November 2, 2026

Review excerpts and the themes customers raise are on the company’s review page.

Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

• Resolved $3.15 million civil settlement with Terminix International Inc. and Rentokil North America, Inc. over pesticide and hazardous-waste disposal and customer-record handling at California facilities (Western Exterminator / Terminix names). Names the parent legal entity that licenses Bug Out, but no Bug Out branch and no Bug Out name; recorded for context, not scored for Bug Out.³²

  September 4, 2026 · California (Alameda County DA with 28 other California DAs and the Los Angeles City Attorney) - parent-level, California facilities · Settlement · Not scored

• Case 00049029 against license 0569756 (RENTOKIL NORTH AMERICA INC, DBA BUG OUT, Randall County): INCOMPLETE/INCORRECT USE RECORDS, agency action WARNING, penalty None, date final January 16, 2026. A warning with no penalty: recorded, not scored. Searches of the report for “bug out”, “bugout” and TPCLs 0824984 and 0918482 returned 0 rows.³¹

  January 16, 2026 · Texas Department of Agriculture, Structural Pest Control Service (enforcement report, rolling 12 months) · Enforcement · Not scored

• Memorandum opinion and order finding Terminix (not Bug Out) in civil contempt of a permanent injunction protecting Bruce-Terminix’s exclusive 17-county North Carolina territory, because Terminix allowed Rentokil to give “Bug Out”, which Rentokil operates in that territory through a subsidiary, access to parts of the Terminix System. Private license dispute in North Carolina; Bug Out is not a defendant and no consumer or regulator finding is made. Recorded for context (and as a court description of Bug Out as a Rentokil subsidiary); not scored. The earlier entry named the W.D. Tennessee and case 2:24-cv-02932 from a search snippet; the opinion itself shows M.D.N.C. 1:20-CV-962.⁸

  April 22, 2025 · U.S. District Court, Middle District of North Carolina, Bruce-Terminix Company v. The Terminix International Company Limited Partnership, et al. (case 1:20-CV-962) - private commercial dispute between a Terminix licensee and Terminix, not a government action; North Carolina is outside the 24 covered states · Lawsuit · Not scored

Does it sell door to door?

• N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

  Sales evidence

How it ranks

• #120 of 164 in the West

  Handshake Score 7.1 out of 10, Low confidence (provisional).

  Strongest: licensing and compliance (10.0/10). Weakest: complaint record (4.5/10).

  How we scored itFull rankings

Related

• Rankings by state
• How we review companies