Pro Turf & Pro Pest Solutions Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

One corporate BBB file: the headquarters file (Belton, BBB of Midwest Plains, file opened 4/20/1999) covers “all 3 Midwest locations”; the St. Louis file (BBB Serving Greater Missouri & Southern Illinois, opened 5/17/2017) shows identical totals and is a branch of it. Aurora Illinois and O’Fallon Illinois files exist but are outside the 24 states. The Davenport branch has no BBB file that was found.

Scored: Complaint record (−1.5, −1)

Complaint themes

• Billing or charges after cancellation
• Refunds taking 4 to 6 weeks or longer, or never arriving
• Prepaid treatments not performed, or repeatedly rescheduled “due to unforeseen circumstances”
• Managers or the finance department not returning calls
• Balance demanded on cancellation under the monthly installment plan

BBB profiles

• Main profile · FView

• Belton, Missouri headquarters file: Belton and St. Louis, Missouri and Omaha, Nebraska (all corporate-owned Midwest locations) · F · not accredited · 19 complaints in 3 yearsView

  BBB shows 16 of the 19 complaints; 6 are Unanswered, matching “Failure to respond to 6 complaint(s)”. Business replies in the file are cited in the contract terms. Complaints by order shown on the page.

• St. Louis, Missouri branch file (2263 Administration Dr) · F · not accredited · 19 complaints in 3 yearsView

  Same totals as the headquarters file (a linked branch); its own complaint and review lists are empty. Not counted again.

Door-to-door sales: Partial

Mixed channels. Door-to-door is one channel, not the model: a search-result snippet of an Indeed listing and a SimplyHired listing (not fetched; both sites restrict automated access) name a “Residential Outside Sales Representative/D2D (St. Louis Branch)” at Pro Turf & Pro Pest Solutions, St. Louis, Missouri ($55,000-$75,000), and a Yelp review mirrored on MapQuest says reps knock in a St. Louis neighborhood. Other channels seen: direct-mail postcards (BBB complaint, 04/05/2026), the website’s own lead form (“Flyer at the Door”, “Postcard/Direct Mail”, “Saw Truck”, “Angi”, “Referred by Customer”), phone and online ordering. No solicitor-permit action, no-soliciting complaint or 8 pm knocking report was found. Marked “partial”.

• “Sells programs and services to current and prospective customers through traveling around the assigned territory.”

  talents.vaia.com · retrieved October 28, 2026¹⁰

  Senske Services job post “Outside Sales Representative (St. Louis Branch)” on an aggregator; in-person outside sales, not described as door-to-door.

• “Predatory sales tactics. This company still uses door to door sales tactics in my neighborhood of mostly elderly people”

  mapquest.com · retrieved October 28, 2026¹¹

  Yelp review about the St. Louis listing mirrored on MapQuest (“2 years ago”: as of October 28, 2026, reviewer Nick B.). Mirrored text, not the Yelp page itself.

• “Residential Outside Sales Representative/D2D (St. Louis Branch). Easily apply. New. Pro Turf & Pro Pest Solutions. St. Louis, MO 63146. $55,000 - $75,000 a year.”

  indeed.com · retrieved October 28, 2026¹²

  Indeed listing seen only as a search-result snippet (Indeed restricts automated access; not fetched): job title “Residential Outside Sales Representative/D2D (St. Louis Branch)” at Pro Turf & Pro Pest Solutions, St. Louis, Missouri 63146, $55,000 - $75,000 a year.

• “Flyer at the Door”

  proturfpropest.com · retrieved October 28, 2026⁶

• “Last April I received a post card in the mail saying seven lawn services with one free.”

  bbb.org · retrieved October 28, 2026¹³

Contract terms and pricing

• Company-stated (BBB reply, 09/11/2024): the “100% satisfaction guarantee” is free service calls between applications, which the customer must request; a refund is not part of it (“we will not issue a refund for services already provided”).¹⁴

  “The 100% satisfaction guarantee is the service calls that we offer in between applications as needed.”

• Company-stated (BBB reply, 06/30/2025): customers on the monthly installment plan pay the annual cost in 12 equal payments; “The balance is reconciled at the end of the service period or upon cancellation”, and either side may owe the difference. Priced “$85.00” per application in the 2025 example (monthly payment $50.08).¹⁴

  “we spread the total annual cost evenly over 12 months.”

• Company-stated (BBB reply, 06/30/2025): the company records sales calls and says it played one back to show a customer was told a balance may be due on cancellation. No early-cancellation fee or minimum term is named; the balance is for treatments already applied.¹⁴

  “we conducted an audit of the call recordings. It was verified that the customer was clearly informed during the sales call that there may be a balance due upon cancellation.”

• Customer-reported (BBB complaint, 04/19/2025): the customer calls the service “a 1 year contract”. The company’s reply does not mention a contract term.¹⁴

  “I hired ProTurf to help with my lawn treatment, under a 1 year contract.”

• Customer-reported (BBB review, 12/03/2025): a customer who paid a one-time annual payment refers to “their annual agreement” and asks for a prorated refund after canceling.¹⁵

  “Pro Turf owes me a prorated refund of 2/5ths annual payment for not fulfilling their annual agreement.”

• Customer-reported (BBB complaint, 06/17/2026): a prepaying customer says they use the company “only on a year-to-year basis. There is no ongoing contract”. A second complaint (09/14/2026) says it “Obtained non contract services”. Customer accounts of the term therefore conflict.¹³

  “There is no ongoing contract or other authorization permitting services.”

• Customer-reported (BBB complaint, 06/04/2024, resolved when the charge was written off): the customer says a company rep told them they were signed up for automatic renewal, that the 2024 price was never offered, and that no documentation of acceptance was provided. The company’s reply was an attached letter (not published). Not a company statement.¹⁴

  “They say "too bad, you're signed up for automatic renewal".”

• Customer-reported (BBB complaint, 06/17/2026): lawn program of seven treatments prepaid for $466.32; other complaints cite prepayments of $410.42 for a year of pest control (05/05/2026) and $1,027.59 for 2026 (04/09/2026).¹³

  “On March 21, 2026, I prepaid $466.32 for the company's 2026 lawn treatment program, which included seven treatments.”

• Company claim: pest customers get a quarterly program: an initial interior and exterior treatment, a first quarterly service 30 days later, then quarterly services “approximately 60 days apart”.¹⁶

  “performed quarterly (approximately 60 days apart).”

• Company claim: “unlimited, free service calls”; “If pests return, so do we, free of charge” (Belton pest page).^{3, 17}

  “Our customers receive unlimited, free service calls to keep their lawns looking great and the pests gone.”

• No service agreement, terms of service, cancellation policy or arbitration clause is published on proturfpropest.com (pages read: home, pest control, lawn care, termite control, get-pricing, about-the-difference, five location pages, careers, contact, privacy policy, mobile terms). Only the privacy policy and SMS terms are published.¹⁸

  “Pro Turf & Pro Pest Mobile Terms and Conditions Effective Date: 12/09/2025”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Midwest Plains (headquarters file; also linked from the BBB Serving Greater Missouri & Southern Illinois St. Louis file) · Complaint summaryScored: Complaint record (−1.5, −1)

  BBB headquarters file for the 3 Midwest corporate locations (Belton and St. Louis, Missouri; Omaha, Nebraska): 19 complaints in 3 years (11 in the last 12 months), rating F, “Failure to respond to 6 complaint(s)”, not accredited. 16 complaints are published; 6 of those show “Unanswered”. No BBB pattern-of-complaints alert is shown. The St. Louis file shows the same totals and is a branch of this file, so the complaints are counted once.^{2, 13}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Pest control is a core, separately marketed line, not only an add-on to lawn care. The site’s main navigation carries a “PEST CONTROL SERVICES” menu beside “LAWN CARE SERVICES” and “COMMERCIAL”, with its own page and twelve pest-type pages (ant, mosquito, flea, tick, roach, bed bug, termite, spider, wasp, rodent, house fly, centipede); the Belton office is a dedicated pest-control office (Suite 202) operating as “Pro Pest Exterminators”; the brand name is “Pro Turf & Pro Pest Solutions”.^{3, 6, 16, 50, 51}

• Company-stated scale: “over 20 years in business and 50 years of combined experience”; Lawn & Landscape reported nearly 20,000 customers and 75 employees at the February 2024 sale.^{5, 6}

• Company marketing: “Licensed Fully Certified Insured professionals” and a 100% satisfaction guarantee. No license numbers are advertised on the pages read.⁵²

• Footprint beyond the covered states: the company serves Kansas City, St. Louis, Omaha, Davenport and (Illinois) Plainfield, O’Fallon and Aurora; Senske’s site lists “Pro Turf & Pro Pest: Kansas, Illinois, Iowa, Missouri and Nebraska”. Kansas has no listed office but a KDA business license.^{4, 53}

• Davenport: Angi reviews on the Davenport listing mention “Tee Time Lawn Care”, which Senske acquired in July 2024 (Senske M&A page). The company does not say the Davenport branch is the former Tee Time operation, so this is an unconfirmed lead.^{7, 29}

• Employment: Senske Family of Companies recruiting runs the careers page (“Quick Note: When you apply, look for a “Senske” email address.”); a Senske Services “Outside Sales Representative (St. Louis Branch)” post lists “Compile lists of prospective customers for use as sales leads based on information from direct mailing /advertisement campaigns”.^{10, 51}

Mentions

• Lawn & Landscape · Trade press · February 7, 2024 · Neutral toneRead

  Senske Services acquires Pro Turf & Pro Pest Solutions

  Trade-press report of the sale: founded 1997 by Scott and Staci Doss, nearly 20,000 customers, 75 employees, branches in Kansas City, Omaha and St. Louis, and Senske’s first Midwest entry.

  “Senske Services has acquired Pro Turf & Pro Pest Solutions.”

• senskefamilyofcompanies.com (parent company site) · Other · January 2024 · Neutral toneRead

  Senske Family of Companies: Mergers and Acquisitions

  Parent’s list of joined businesses puts Pro Turf & Pro Pest in January 2024 and Tee Time Lawn Care in July 2024.

  “Pro Turf & Pro Pest January 2024”

• Nextdoor · Directory · Date not shown · Mixed toneRead

  Pro Turf and Pro Pest Solutions - Belton, Missouri

  Neighbor recommendations: one long-time customer is satisfied with seven applications a year; another recommender asks for an alternative; one says “Our lawn service has gone corporate, and they have left our yard in weeds!!”.

  “Our lawn service has gone corporate, and they have left our yard in weeds!!”

• MapQuest · Directory · Date not shown · Negative toneRead

  St. Louis Pro Turf & Pro Pest Solutions (Yelp reviews mirrored)

  MapQuest shows 22 mirrored Yelp ratings for the St. Louis office, including praise for lawn quality and complaints about refunds and door-to-door sales; mirrored data, not scored.

  “Awful customer service. Charged me and never showed up to perform the service. I cancelled and have still not received a refund.”

Reddit hasn’t been searched for this company yet.

5 locations on file in Iowa (1), Missouri (3), Nebraska (1).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 3,095 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 20 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google listings: not checked against the live Google Maps pages because Google’s terms forbid automated access; no Google review excerpts were collected.
• Yelp: restricts automated access, so no Yelp page was fetched. A Yelp review mirrored on MapQuest was used only for door-to-door evidence. None is scored.
• Indeed, Glassdoor and Facebook: restrict automated access; not fetched. The company has its own Indeed page (Pro-Turf-&-Pro-Pest-Solutions-1) whose rating and count are unknown; the Senske Family of Companies parent profile is a different, parent-level page and is not attributed here. Workplace is therefore unscored.
• RepVue, Trustpilot, Thumbtack, Birdeye, Porch: no profile for this company was found in searches. Reddit: no thread about the company found by search. HomeAdvisor: an O’Fallon page (Google mirror, outside the covered states) and several Belton/St. Louis/Omaha profiles; see the Angi profiles listed above-[16]. Their identity rests on shared addresses and names, with no phone or website on the pages.
• No service agreement, terms of service, cancellation policy, renewal terms or arbitration clause is published on proturfpropest.com. The company’s BBB replies refer to attached letters and recorded sales calls that are not public. Renewal, cancellation channel and arbitration are unknown; no early-cancellation fee or minimum term is stated by the company.
• Iowa: the Davenport branch’s IDALS company license is found (09652-000), but IDALS publishes no enforcement list and shows no insurance. Nebraska: individual-only licensing; the Nebraska Secretary of State search needs a reCAPTCHA (not attempted), so Nebraska entity status of the Omaha operation is unverified. Nebraska JUSTICE court search is paid ($17). Missouri Case.net and Iowa Courts Online were not searched (session-bound, terms acceptance); court cases are therefore not checked.
• Missouri Secretary of State detail pages sit behind a Cloudflare check; only search-result rows were captured, so the owner of the “SSKCT, Inc.” and “SSKCP, LLC” charters and the date of their renames are not shown. Which entity (a Senske affiliate or the Doss-owned shell) holds the MDA “Pesticide Business” records is not shown by MDA.
• MDA, IDALS, KDA and NDA publish no enforcement lists or penalty records; no state attorney general (Missouri, Iowa, Nebraska and Kansas) action, complaint data or press release naming the company was found in the searches (query results contained no relevant hits); the Missouri AG publishes no per-company complaint data. Federal OSHA establishment search and FTC were not usable (human-verification wall on OSHA).
• BBB: only 16 of the 19 complaints in the last 3 years are published. The Davenport branch has no BBB file that was found. Aurora Illinois and O’Fallon Illinois BBB files are outside the covered states.
• Entity resolution: unrelated businesses with similar names were set aside: Goodwin Pro Turf (Overland Park Kansas; KDA PBL 1923), E-Z Green Pro Turf Mgt, Pro Turf Lawn Management LLC, Pro Turf Ldscp Solutions (MDA), Pro-Turf Care LLC (Iowa), Turf Pro Lawn and Pest Control (Florida), Pest Pro & Turf Solutions, Nebraska PRO Turf directory pages. MDA record 0003V2 “PRO TURF LDSCP SOLUTIONS” (Sunset Hills) has an ID adjacent to the company’s two records but a different name and address and was not attributed.
• The first 12 were run by our researchers whose session was cut off. Several results were off-topic and were discarded.
• Dates: pages fetched on October 28, 2026 (US local time).
• Each profile was then opened with automated fetch. HomeAdvisor’s ‘Pro Pest, LLC’ (531 North Scott Avenue) has an address not seen elsewhere; its identity rests on the entity name and a customer who posted on two of the profiles.

Open questions

• A 12-month reading would make sales and contract fairness 6.5.
• Kept unscored here.
• HomeAdvisor Pro Pest, LLC (531 N Scott Ave) is the weakest tie.
• Court records (Missouri Case.net, Iowa Courts Online, Nebraska JUSTICE), state AG complaint data and OSHA were not searched; MDA 0003V0, Missouri and Iowa SOS rows were not re-run live.