Impact Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

Scored: Complaint record (−1.5)

Complaint themes

• Cancellation fees ($150 reported twice; $325 lowered to $150)
• Billing without service rendered
• Door-to-door salesman’s verbal terms not matching billing (2026)
• Continued scheduling and charges after cancellation

From BBB complaints and reviews

• BBB complaint · July 2, 2026

  “He verbally assured my wife and me that this was a bi-monthly, pay-per-visit service with zero monthly billing or hidden contracts. However, in July, my credit card was charged a monthly fee despite no physical service being rendered.”

  Name not shownRead on BBB

• BBB complaint · June 29, 2026

  “I paid $75 a month for 3 month ($225 total) and only got the initial service and they wanted an additional payment of $325 but were willing to lower it to $150.”

  Name not shownRead on BBB

• BBB complaint · June 8, 2026

  “Now they are harassing me daily with calls and visits and this Monday 6/9/26 they are trying to schedule me for services even after all this.”

  Name not shownRead on BBB

• BBB complaint · May 21, 2026

  “When I reported the issue and asked to cancel services, they would not waive the cancellation fee.”

  Name not shownRead on BBB

• BBB complaint · October 8, 2024

  “I called and cancelled about 3 months ago, they keep bringing someone over and trying to bill me, until I call and remind them that I cancelled and they tell me yes they see that.”

  Name not shownRead on BBB

• BBB complaint · October 24, 2024

  “after speaking with you we have voided the charge for October 1st and given the October 1st 2024 treatment as a free treatment towards your home that you are now selling.”

  Name not shownRead on BBB

BBB profiles

• Main profileView

Door-to-door sales: Yes

Door-to-door: yes. A first-hand BBB complaint (07/02/2026) describes a door-to-door salesman from Impact Pest Control in June 2026; a 2024 HomeAdvisor/Angi review says the company solicits in no-soliciting neighborhoods; other 2026 reviews describe a “salesperson” and a “hardcore sales technician” at sign-up. A LinkedIn search snippet shows an “Impact Internship/Sales Manager” title. The website itself only offers phone and online sign-up (“Call today and get 50% off your first treatment*”) and has an unlinked “sales-page” with the bi-monthly plan pitch. No recruiting page or job post for door-to-door reps was found (Indeed blocked).

• “On June 2nd, I was approached by a door-to-door salesman from Impact Pest Control.”

  bbb.org · retrieved October 28, 2026¹¹

  BBB complaint filed 07/02/2026 (Magnolia BBB file, unanswered): first-hand account of a door-to-door sale in June 2026.

• “They will solicit in no soliciting neighborhoods.”

  homeadvisor.com · retrieved October 28, 2026⁶

  HomeAdvisor review, Patricia S., May 2024, 0.5 stars (the same review appears on Angi).

• “The initial interaction began with a salesperson who stated he owned the company and offered a “risk-free” one-month trial with the option to cancel.”

  bbb.org · retrieved October 28, 2026¹²

  BBB review, Deion R., 04/07/2026, 1 star. Does not say where the sale took place.

• “Did nothing that was promised by the hardcore sales technician.”

  homeadvisor.com · retrieved October 28, 2026⁶

  HomeAdvisor review, Terry L., Sep 2026, 1 star.

• “Then they called again and basically made us listen to the whole sales pitch again to again tell them we are not interested in continuing services and to cancel services.”

  facebook.com · retrieved October 28, 2026¹³

  Facebook group I Love Conroe, December 28, 2023 (phone sales pitch, not door-to-door).

• “Employees at Impact Pest Control ; Francis Chukujekwe. Impact Internship/Sales Manager… ; DJ Holt. Owner of Impact Pest Control… ; Jeremiah Duke. Sales And ...”

  linkedin.com · retrieved October 28, 2026⁸

  The live company page shows the same three employee names but not their titles (sign-in needed), so the “Internship/Sales Manager” title rests on the snippet only.

• “IMPACT PEST CONTROL LLC”

  texasagriculture.gov · retrieved October 28, 2026¹⁴

  TDA apprentices report (file dated 26 Oct 2026): 30 commercial apprentice registrations list business account 0883183 (IMPACT PEST CONTROL LLC), against 4 commercial technicians and 1 certified applicator in the technician and applicator reports. Individual names not recorded. Shown as context for the size of the registered field staff; the report does not say what the apprentices do.

Contract terms and pricing

• Company: residential service is sold as a bi-monthly service plan with scheduled visits every other month and a free re-spray guarantee between visits.¹⁰

  “With Impact Pest Control’s bi-monthly service plan, you get fast, effective protection that keeps your home pest-free.”

• Company guarantee: if pests return between visits, the company re-treats at no cost.¹

  “Every service comes with our free re-spray guarantee—if pests return between visits, we’ll treat your home again at no cost.”

• Company promotion: 50% off the first treatment (asterisked; no footnote text found).¹

  “Call today and get 50% off your first treatment*”

• Customer report (BBB complaint, 05/21/2026, unanswered): the company would not waive a $150 cancellation fee after the customer complained about a technician and asked to cancel.¹¹

  “So I have to continue to allow drug addicts into my home, or pay them $150 to stop sending drug addicts to my home.”

  Scored: Sales and contract fairness (−2)

• Customer report (BBB complaint, 06/08/2026, unanswered): after a 2025 quarterly service ended, the company charged in advance for a new monthly plan; after the customer canceled, the company sought a $150 cancellation charge. The customer says no contract was signed.¹¹

  “now they are attempting to charge me for cancellation when there was never a signed contract nor services rendered. They messed up when they took money from me in advance of services and are now attempting to charge me $150.”

  Scored: Sales and contract fairness (−2)

• Customer report (BBB complaint, 06/29/2026, unanswered): $75 a month; the company asked for a $325 cancellation payment, then offered to lower it to $150, and threatened collections when the customer refused.¹¹

  “I paid $75 a month for 3 month ($225 total) and only got the initial service and they wanted an additional payment of $325 but were willing to lower it to $150.”

  Scored: Sales and contract fairness (−2)

• Customer report (BBB and HomeAdvisor review, Geoff H., Aug 2026): billed since May with no service; $200 to stop being billed.¹²

  “On top of that, if I want to stop being billed and receiving nothing then I have to pay $200.”

  Scored: Sales and contract fairness (−2)

• Customer report (BBB review, Charles M., 05/22/2026): $250 fee on canceling.¹²

  “When they fail to provide the service, and you cancel they hit you with a $250 fee.”

  Scored: Sales and contract fairness (−2)

• Customer report (Facebook group I Love Magnolia, May 19 post, Conroe home): $380 fee to cancel a “3 month service”; nearly $380 was taken from the bank account.¹⁵

  “they said there is a $380 cancellation fee which i think is hogwash.”

  Scored: Sales and contract fairness (−2)

• Customer report (BBB complaint, 07/02/2026, unanswered): the door-to-door salesman described a bi-monthly pay-per-visit service with no monthly billing or contract; the customer was then billed monthly and never received a contract, subscription terms or cancellation-fee schedule.¹¹

  “He verbally assured my wife and me that this was a bi-monthly, pay-per-visit service with zero monthly billing or hidden contracts.”

  Scored: Sales and contract fairness (−1)

• Customer report (BBB review, Deion R., 04/07/2026): the salesperson offered a “risk-free” one-month trial with the option to cancel; after canceling by phone and being told the card would not be charged again, the card was charged.¹²

  “Afterward, I called to cancel and was clearly told my card would not be charged again. Despite that, my card was charged.”

  Scored: Sales and contract fairness (−1)

• Customer report (Facebook group I Love Conroe, December 28, 2023): after the contract ended and the customer canceled, the company kept calling and once sprayed the backyard; the customer says they canceled at least half a dozen times.¹³

  “After our contract ended, we canceled. For the last year the company has continued to call to come to our home for services.”

• No service agreement, terms of service, cancellation policy or arbitration clause is published on impactpest.net (pages checked: home, about, contact, sign-up, sales-page and the WordPress page list). The online sign-up form asks for a service address before showing services (not entered). Minimum term, auto-renewal, cancellation channel and arbitration are not stated by the company anywhere found.¹⁶

  “Let's see if we service your area!”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB of Greater Houston and South Texas · Complaint summaryScored: Complaint record (−1.5)

  BBB of Greater Houston and South Texas file “Impact Pest Control” (7310 Burr Oak Trce, Magnolia; file opened 10/8/2024): 6 complaints in the last 3 years, 4 in the last 12 months. The four 2026 complaints (05/21, 06/08, 06/29 and 07/02/2026: cancellation fees, billing without service, a door-to-door salesman’s verbal terms) show no business response; the two 2024 complaints were answered (one marked Resolved). Not accredited; “Not Rated” (insufficient information). No pattern-of-complaints alert shown. 5 customer reviews averaging 1/5.¹¹

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Greater Houston’s “#1 Rated Pest Control” (company claim; no source given).¹

• 6,000+ customers served; 4.9 Google rating; 15 years of experience (combined).¹

• Over 2,000 reviews averaging 4.9 stars (Google figures are 4.8 on the main listing and 4.7 on the Cypress listing as read live October 28, 2026).³

• Every technician is licensed by TDA and trained to the Certified Applicator standard. (TDA reports dated 26 Oct 2026 list 1 certified applicator, 4 technicians and 30 apprentices registered to TPCL 0883183; “trained to the standard” is not a licensing claim, so this is recorded as context only.)²⁹

• No upselling, no pressure (“We’re here to give homeowners peace of mind, not pressure”).²⁹

• Service area: Magnolia, The Woodlands, Cypress, Katy, Conroe, Spring, Tomball and select Houston neighborhoods (all Texas). The Facebook page also lists College Station. No office outside Magnolia is published, and no location outside Texas.³

Mentions

• Facebook · Forum · May 19 (year not shown; comments dated 23w ago, i.e. 2026) · Negative toneRead

  Impact Pest Control cancellation issues in Magnolia, Texas (Facebook group "I Love Magnolia")

  A Conroe homeowner says the company charged a $380 cancellation fee on a “3 month service” after one treatment and took nearly $380 from the bank account; commenters recommend contract-free competitors.

  “They came and did just a little bit of spraying at my home in Conroe on April 1st and then I called them to cancel the 3 month service and they said there is a $380 cancellation fee”

• Facebook · Forum · July 25 (year not shown; comments dated 13w ago, i.e. 2026) · Negative toneRead

  Impact Pest Control no call/no show and contract issues (Facebook group "Huffman Talk-Group")

  A Huffman, Texas customer reports four consecutive no-shows, canceling the contract and still being charged; a commenter says she also canceled.

  “We had a no call/no show 4 times in a row. Had to finally just cancel our contract with them and was still charged even though they did not hold up to their end of the contract.”

• Facebook · Forum · December 28, 2023 · Negative toneRead

  Impact Pest Control continued services after cancellation (Facebook group "I Love Conroe")

  A Conroe customer says that after the contract ended and they canceled, the company kept calling for a year and once sprayed the backyard uninvited; another commenter reports the same.

  “Imagine our surprise when my husband woke up to find them spraying our backyard. We had to tell them to leave.”

• pestcrews.com · Directory · Date not shown · Neutral toneRead

  Top Pest Control Companies in Conroe, Texas

  Directory listing for Conroe that describes Impact Pest Control’s bi-monthly plans and 15 years of combined experience but labels it “Salt Lake City, UT” (apparently a directory error; no Utah location found).

  “Impact Pest Control is a pest control company serving Salt Lake City, UT. They offer bi-monthly service plans that include inspection, treatment, and prevention of common pests to provide ongoing protection for homes.”

• LinkedIn · Directory · Date not shown · Neutral toneRead

  Impact Pest Control (LinkedIn company page)

  Company page: Consumer Services, 11-50 employees, privately held, website impactpest.net.

  “Company size 11-50 employees Type Privately Held”

Reddit hasn’t been searched for this company yet.

2 locations on file in Texas (2).

Overall confidence in this score: Medium, 6 of 11 points.

What keeps it from rating higher:

• 13 independent websites cited (25 or more earns a point).
• 3,220 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Both checked live October 28, 2026: main listing 4.8 / 3,153; Cypress listing 4.7 / 242.
• Both Google listings are service-area listings with no address; cities (Magnolia, Cypress) come from the pins, the listing name and the company’s own pages. No Cypress office is published.
• Google Maps showed a limited view to the automated browser: sorting by lowest rating did not apply, so only the five default reviews (main) and three (Cypress) were readable, all positive. Negative experiences come from BBB, HomeAdvisor and Facebook groups.
• Cypress listing (Harris County area) has no TDA business license row of its own; the only TPCL (0883183) is Montgomery County. Recorded as a gap, not deducted; it may be a second service-area listing for the Magnolia operation rather than an office.
• TDA enforcement report (rolling 12 months, October 27, 2025 to October 26, 2026): no rows for “IMPACT PEST”, “MANN” or TPCL 0883183. Older TDA enforcement history is not published and was not checked.
• Contract terms: no service agreement, terms or cancellation policy published on impactpest.net; the sign-up form needs a street address before showing plans (not entered). Minimum term, auto-renewal, cancellation channel and arbitration are unknown. Cancellation-fee amounts come from customer reports only ($150 twice; $200, $250, $325 and $380 once each).
• Yelp blocked (HTTP 403); rating 1.9 (39) and three excerpts known only from search snippets; not scored.
• Indeed blocked (Cloudflare verification, HTTP 403) on the reviews, main and salary pages; no employee rating recorded. Glassdoor and RepVue: no profile found by search. LinkedIn personal profiles are behind sign-in.
• Trustpilot, Thumbtack, Nextdoor: no profile found by search. Facebook company page has 0 reviews.
• Texas AG: no complaint data published; the AG news page’s search parameter did not filter results; web searches for attorney general, settlement, lawsuit, class action and court cases found no government action or lawsuit involving this company. A Yelp snippet mentions a reviewer intending to file an AG complaint (not verified). CourtListener showed a human-verification check and its API needs a key; Montgomery and Harris County court portals not searched; OSHA establishment search not run.
• Ownership: Ownership Information Reports are confidential in Texas; the 2026 PIR lists David Holt as member/director. The LinkedIn “DJ Holt, Founder and Owner” profile is known from a search snippet only, and the DJ Holt / David Holt identity is not confirmed.
• Door-to-door: no company recruiting page or D2D job post found (Indeed blocked); the “yes” rests on a first-hand 2026 BBB complaint plus reviews describing salespeople and no-soliciting neighborhoods.
• Searched the 24 covered states: the company’s own pages list only Greater Houston service areas and TDA shows one Texas business license; no location, license or listing found elsewhere. A directory (pestcrews.com) labels it “Salt Lake City, UT”, apparently in error; Utah records were not checked.
• Entity care: several unrelated “Impact Pest” businesses exist in Texas (Impact Pest Services, Pflugerville/Austin, impactpestco.com; Impact Pest Management, Hamilton County; Impact Pest Service, Plano) and elsewhere (Tampa Florida, Fresno California, Cerritos California, Mount Eliza AU); none of their sources is used.
• Yelp and Indeed not re-opened; the Yelp items stay snippet-only and unscored. LinkedIn personal profile (DJ Holt) still behind sign-in. Court portals (Montgomery, Harris), CourtListener and OSHA remain unchecked.

Open questions

• The v1.0.4 rule and its Axiom and Saela applications were treated as governing.
• Live October 28, 2026 it is 4.7/242, same business (impactpest.net, (832) 930-0198, cid confirmed). A refresh would move the Google total from 3,220 to 3,395 (same complaint record band and volume band) and lower the weighted Google average slightly.
• A 5-star HomeAdvisor review dated Oct 2023 is signed ‘Nicholas M.’; the TDA certified applicator for TPCL 0883183 is Nicholas R Mann. Whether they are the same person is not established; nothing was changed.