Is Terminix legit?

Licenses

Company pesticide licenses in each Pacific Northwest state where it has a location, with the status the issuing agency showed on the date retrieved.

• Washington

  WSDA Pesticide Licensing: Commercial Applicator⁵¹

  Status: Renewed · Number 82555 · Expires 12/31/2026

• Washington

  WSDA Pesticide Licensing: Commercial Applicator⁶¹

  Status: Renewed · Number 94363 · Expires 12/31/2026

• Washington

  WSDA Pesticide Licensing: Commercial Applicator⁵³

  Status: Renewed · Number 77602 · Expires 12/31/2026

• Washington

  WSDA Pesticide Licensing: Commercial Applicator⁵⁴

  Status: Renewed · Number 101279 · Expires 12/31/2026

• Washington

  WSDA Pesticide Licensing: Commercial Applicator⁶²

  Status: Expired · Number 103480 · Expires 12/31/2025

• Washington

  WSDA Pesticide Licensing: Commercial Applicator⁶³

  Status: Renewed · Number 72195 · Expires 12/31/2026

• Oregon

  Oregon Dept. of Agriculture - Pesticide licensing: Commercial Pesticide Operator⁵⁷

  Status: Active · Number AG-L1026249CPO · Expires 31-DEC-26

• Oregon

  Oregon Dept. of Agriculture - Pesticide licensing: Commercial Pesticide Operator⁵⁷

  Status: Active · Number AG-L0000282CPO · Expires 31-DEC-26

• Oregon

  Oregon Dept. of Agriculture - Pesticide licensing: Commercial Pesticide Operator⁵⁷

  Status: Active · Number AG-L0000062CPO · Expires 31-DEC-26

• Oregon

  Oregon Dept. of Agriculture - Pesticide licensing: Commercial Pesticide Operator⁵⁷

  Status: Active · Number AG-L0126811CPO · Expires 31-DEC-26

• Idaho

  Idaho licenses individual pesticide applicators, not companies, so there is no company license to look up.

• Cost it points

  Expired license: Washington CA 103480, Rentokil North America DBA Terminix Commercial (Kent) branch record: designated-applicator license Expired 12/31/2025; still Expired on the October 13, 2026 re-check, no current replacement shown⁶²

  Counted in the score: −1.5

• Cost it points

  Insurance certificate shown expired: WSDA Kent record (103480): insurance certificate shown expired 10/01/2026, still expired on the October 13, 2026 re-check (the Lakewood record now shows insurance to 10/01/2027)⁶²

  Counted in the score: −0.5

Better Business Bureau record

• Its company-wide BBB profile shows an A+ grade and 2,903 complaints in the last three years.

  Not BBB accredited.

  764 complaints filed in the last 12 months.^{2, 50}

  Full BBB record

What customers say

Ratings and counts as each site showed them on the date retrieved.

• Google

  4,124 reviews across 8 Pacific Northwest listings, averaging 4.6 out of 5 (weighted by review count).^{12, 17, 18, 19, 20, 21}

• BBB

  1.12 out of 5 from 863 reviews (national profile).⁸

  Retrieved October 11, 2026

• Trustpilot

  1.4 out of 5 from 788 reviews (national profile).²⁴

  Retrieved October 11, 2026

• HomeAdvisor

  4.0 out of 5 from 67 reviews (Bothell, Washington).²⁵

  Retrieved October 12, 2026

• HomeAdvisor

  4.5 out of 5 from 29 reviews (national profile).²⁶

  Retrieved October 12, 2026

Review excerpts and the themes customers raise are on the company’s review page.

Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

• California DAs: $3.15M settlement resolving allegations of unlawful pesticide/hazardous-waste disposal and customer-records disposal (Terminix International Inc. and Rentokil North America) (2026)⁶⁹

  Counted in the score: −2

• Alabama AG: $60M settlement resolving allegations over termite-protection premiums and renewal-rate increases (2020)¹³

  Counted in the score: −1.5

• U.S. Virgin Islands AG: $3M settlement resolving claims over methyl bromide use (2022)⁷⁵

  Counted in the score: −2

• Pennsylvania AG: ~$81,500 settlement resolving allegations that customers did not receive copies of iPad-signed contracts (2019)⁷⁷

  Counted in the score: −1.5

• US EPA Region 9: $168,535 civil FIFRA penalty settling allegations that Terminix International Co. misused three restricted-use fumigants at four Kauai, Hawaii sites (not PNW) (2018)⁷⁹

  Counted in the score: −1

• Two purported shareholder class actions against parent Rentokil Initial plc and its executives. They allege misleading statements about the Terminix integration and about the registration statement for the Terminix acquisition. Rentokil says it will defend them vigorously. These are investor suits, not customer suits.⁷⁰

  November 2024 / April 2025 · US federal securities (Nov 2024) and California state court (Apr 2025) · Lawsuit · Not scored

• A Wage and Hour Division finding (FLSA, case ID 1994594) against Rentokil North America, Inc., listed at 101 Emerson Road, Milford, New Hampshire (facility NAICS: exterminating and pest control services): $9,288 in back wages and civil penalties combined. The date is the findings end date. Violation Tracker notes that the WHD dataset gives one address without saying whether it is the headquarters or the establishment, and gives no case opening or closing dates. The entity is the same one that holds the Terminix PNW licenses; the brand at that address is not stated. Not PNW.⁸⁶

  June 13, 2024 · US Dept. of Labor, Wage and Hour Division (Milford, New Hampshire facility) · Enforcement · Not scored

• A putative class action alleged that Terminix wrongfully kept prorated refunds when annual residential pest-control contracts were cancelled. The plaintiff’s plan cost $345 for June 2020 to June 2021, and he cancelled after selling his home. The court granted Terminix’s motion in part: the claims must go to arbitration on an individual basis under the mandatory-arbitration and class-waiver terms of his signed 2006 Termite Protection Plan, and the case was stayed. Private suit; the refund allegations were not decided. Not PNW.¹⁶

  June 15, 2022 · US District Court, S.D. Florida (Greene v. The Terminix International Company Limited Partnership, No. 22-cv-20199) · Lawsuit · Not scored

• AG update: 16,000 former customers were eligible for at least $650 each, but only 6,540 had filed. The claims deadline was extended to July 15, 2021.⁷¹

  May 6, 2021 · Alabama · Settlement · Not scored

• The former Terminix USVI branch manager pleaded guilty to four FIFRA counts for illegal methyl bromide applications.⁷⁴

  September 17, 2018 · US DOJ (Virgin Islands) · Enforcement · Not scored

• Both Terminix entities were sentenced for the FIFRA violations, totaling $10 million.⁷³

  November 20, 2017 · US District Court, Virgin Islands · Enforcement · Not scored

• Terminix International Company LP and Terminix International USVI LLC were charged under FIFRA for illegal methyl bromide fumigations in the USVI, which seriously sickened a family of four in 2015. The plea agreement totals $10 million in fines, restitution and community service.⁷²

  March 29, 2016 · US DOJ / EPA (U.S. Virgin Islands) · Enforcement · Not scored

• Terminix International pleaded guilty to simple assault over a 2004 methyl bromide cocoa-bean fumigation that exposed nine employees, and agreed to pay $300,000. It also paid an $80,000 civil settlement to New Jersey DEP.⁷⁶

  October 12, 2006 · New Jersey (Attorney General / Division of Criminal Justice; New Jersey DEP) · Enforcement · Not scored

• The Terminix International Company, L.P. agreed to pay New Jersey $81,900 and reform business practices after a Division of Consumer Affairs investigation (31 consumer complaints). Terms included rewording contract language on the company’s obligation to repair termite damage, honoring cancellation requests within 72 hours, and paying owed refunds within 30 days. Distinct from the October 2006 New Jersey methyl bromide plea already recorded. Not PNW.⁸⁰

  March 20, 2006 · New Jersey (Attorney General / Division of Consumer Affairs) · Settlement · Not scored

• Violation Tracker lists a $759,000 penalty against Terminix International Co., L.P. by the New York Attorney General dated September 25, 2003 (environmental violation, civil agency action). The record gives no description of the matter, and the AG’s own release was not loaded. Not PNW; over 10 years old.⁸⁴

  September 25, 2003 · New York (Attorney General) · Enforcement · Not scored

• Terminix agreed to pay $100,000 to settle Massachusetts AG allegations that it charged consumers for unnecessary services (source: Violation Tracker; the AG’s release was not loaded). Not PNW; over 10 years old.⁸⁵

  December 30, 2002 · Massachusetts (Attorney General) · Settlement · Not scored

• Terminix International Co., LP agreed to pay $1 million to settle Connecticut allegations that it violated state environmental law through misuse of pesticides. The source is Violation Tracker (Good Jobs First), a secondary database; the AG’s own release was not loaded. Not PNW; over 10 years old.⁸³

  June 25, 2002 · Connecticut (Attorney General) · Settlement · Not scored

Six other records (complaint summaries and permits) are on its review page.

Does it sell door to door?

• Not found: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

  Sales evidence

How it ranks

• #20 in Pacific Northwest pest control

  Handshake Score 3.7 out of 10, Medium confidence.

  Strongest: licensing and compliance (8.0/10). Weakest: legal and regulatory record (2.0/10).

  How we scored itFull rankings

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