Arrow Termite & Pest Control vs. Terminix

Company claim: the ‘Terminix It Guarantee’ promises re-treatment at no additional cost if pests come back.¹²

Company statement in a BBB response: when an agreement is canceled, the service guarantee ends too, even if the period was paid for.⁸

A BBB complainant (complaint dated 09/11/2026 on the national HQ profile; location not stated) says Terminix charged an early termination fee when they tried to cancel. BBB lists the complaint as resolved.¹³

A BBB reviewer says managers refused to waive the cancellation fee on a 1-year contract.⁸

Eugene, Oregon Google reviewer says they were quoted $180 and charged $254 at the inspection visit.¹⁴

Alabama AG alleged that Terminix, in some cases, charged annual termite-renewal rate increases of up to 1000 percent (settled 2020).¹⁵

terminix.com Terms of Use (website use) contain a binding individual arbitration clause and a class-action waiver. Service-agreement terms were not available to read.¹⁶

Company terms page (terminix.com “Terms of Agreement”, general pest control, national page): service is 6 or 7 visits depending on location, generally every other month. A service representative provides “a copy of the Service Contract to Sign”. The AutoPay clause stays in effect until written notice, and canceling AutoPay does not cancel the purchaser’s obligations under the agreement. The page states no contract length, renewal terms or cancellation fee.¹⁷

Court record (Greene v. Terminix, S.D. Fla., June 15, 2022): Terminix’s Termite Protection Plan, signed in 2006 (a Florida case), contains a “MANDATORY ARBITRATION” clause and states that any arbitration “will not proceed as a class action”. The court enforced both. This is a 2006 termite plan, not the current Pacific Northwest residential pest agreement, whose terms remain unsourced.¹⁸

September 4, 2026 · SettlementScored: legal record

California (Alameda County DA with 28 other California DAs and the LA City Attorney)

$3.15 million civil settlement with Terminix International Inc. and Rentokil North America, Inc. Investigators found hundreds of unlawfully disposed pesticides and hazardous waste at Terminix facilities statewide (2021-2024), and some improper disposal of customers’ private records. Terminix agreed to improve its policies.²⁶⁸

March 2, 2022 · SettlementScored: legal record

U.S. Virgin Islands Attorney General

A $3M settlement resolving the territory’s 2017 consumer-protection lawsuit, which alleged unsafe and deceptive methyl bromide use.²⁷⁴

November 5, 2020 · SettlementScored: legal record

Alabama (Attorney General and Dept. of Agriculture & Industries)

$60 million settlement with Terminix International over termite-protection practices in Alabama. The AG alleged Terminix collected annual termite-protection premiums without providing the promised services and, in some cases, charged annual renewal rate increases of up to 1000 percent. Terms included a $25M consumer relief fund, $10M to re-treat 12,000+ homes, and $20M to the AG’s office. Terminix admitted no wrongdoing (per KOMO, Feb 2021).¹⁵

September 11, 2019 · SettlementScored: legal record

Pennsylvania Attorney General

About $81,500 paid to settle Pennsylvania AG allegations that customers signed contracts on iPads and never received copies. The visible page is paywalled; the article text delivered in the page source names ‘Terminix International Co.’ as the company that agreed to pay nearly $81,500.²⁷⁶

March 19, 2018 · EnforcementScored: legal record

US EPA Region 9 (Kauai, Hawaii)

EPA fined Terminix International Co. $168,535 (civil, FIFRA) for misusing three restricted-use fumigants (Vikane, Profume, Degesch Fumi-Cel) at four sites on Kauai: two seed-fumigation sites and homes in Kapaa Shores and Kekaha. Violations included uncertified or unsupervised application, inadequate worker protection equipment, failure to monitor or measure application, and missing records. Not Pacific Northwest.²⁷⁸

October 28, 2026 · Complaint summaryUsed in complaint record

BBB (West branch profiles)

No state-scoped Terminix BBB profile with its own complaint record was found, except one stray Columbia, Missouri file (terminix-0734-1000049393: A-, 1 complaint in 3 years, no headquarters link) alongside the Columbia roll-up profile. Riverlands Terminix (LaPlace, Louisiana), Terminix Pest Control Inc (Houma, Louisiana) and ABC Terminix (Kerrville, Texas) have their own files and are other businesses. Profiles named “Alterra Pest Control” (Sacramento; Las Vegas) and “Alterra, LLC” (Sandy, Utah), with the alternate name “Terminix Pest Control”, also show the Memphis totals (Alterra is a Terminix acquisition, mentions).^{47, 292, 293, 294, +8}

October 13, 2026 · Complaint summaryShown only

Washington (Attorney General, Consumer Protection Division complaint data)

The Washington Attorney General’s public consumer-complaint dataset lists 32 complaints from April 2013 to July 2026 against “Terminix International” (Memphis), all marked Closed, with $14,153.89 in total recorded consumer savings. 7 were opened in the last 3 years (Nov 2023 to Jul 2026), with $4,812.98 recorded savings. None are listed under “Rentokil”. The AG notes a complaint alone is not evidence of wrongdoing. These are complaints filed with the Washington AG’s Consumer Protection Division (the dataset does not give the consumer’s location), so they are Washington-scoped, but they are not BBB data and our scoring does not use them.²⁸⁰

October 13, 2026 · Complaint summaryShown only

BBB (Bothell, Washington branch profile)

Re-check of the Pacific Northwest branch BBB profile: the Bothell complaints page shows 2,908 complaints in 3 years and 769 in the last 12 months, and its complaint list returns “There are no matching results”. The totals track the national HQ profile (2,903/764 on October 11, 2026), which indicates a roll-up of the national record; the page does not label them. BBB complaint counts therefore still cannot be separated for the Pacific Northwest branches.²⁸¹

October 13, 2026 · Complaint summaryShown only

Violation Tracker (Good Jobs First) database search

A Violation Tracker search for company names starting “Rentokil” returned 39 records whose current parent is Rentokil Initial plc. The list includes the matters already recorded here (AL 2020, EPA/USVI 2016-17, EPA Kauai 2018, New Jersey 2006, PA 2019), plus other items, including: EEOC November 2010, NLRB and OSHA penalties of $5,000 to $119,250 (2004-2025), and WHD wage findings in Pennsylvania (2016) and New Hampshire (2024). Washington runs its own workplace-safety program, and its inspections may not appear in this federal-sourced list. Direct OSHA establishment searches returned a human-verification check.²⁸⁶

October 12, 2026 · PermitShown only

Washington (WSDA Pesticide Licensing) - Lakewood, Washington branch record

Likely reason for the Lakewood suspension (inference, not confirmed by WSDA): re-checked October 12, 2026, the Lakewood company record (Rentokil North America, Inc. DBA Terminix) still shows the designated Commercial Applicator license 94363 and its Structural Pest Inspector responsible-party license as ‘Suspended’, with the insurance certificate expired 10/01/2026. Washington law (RCW 17.21.180) automatically suspends a commercial applicator license when proof of financial responsibility (insurance or bond) is not on file by the expiration date of the previous policy, until coverage is shown again. The record is consistent with this automatic, administrative suspension for an insurance-certificate lapse. WSDA does not state the reason, and no WSDA enforcement case or penalty against Terminix was found. The Westport franchise record (Grays Harbor Extermination Inc DBA Terminix) shows the same pattern (Suspended; insurance expired 09/25/2026).^{229, 277}

October 11, 2026 · Complaint summaryUsed in complaint record

BBB (national HQ profile)

2,903 complaints in 3 years and 764 in the last 12 months; customer reviews average 1.12/5 (863). Not accredited, but rated A+.¹³

January 29, 2026 · EnforcementShown only

Texas (Department of Agriculture, Structural Pest Control Service)

TDA Structural Pest Control enforcement report: case 00048899 against RENTOKIL NORTH AMERICA INC, license 0924125 (DBA TERMINIX, Collin County), “INCOMPLETE/INCORRECT USE RECORDS”, agency action WARNING, penalty None, final January 29, 2026. A warning with no penalty: recorded, not scored.^{247, 290}

December 31, 2025 · Complaint summaryShown only

US (nationwide; Rentokil FY2025 Form 20-F)

Rentokil says the legacy Terminix business faces ‘a significant number’ of termite-damage claims and lawsuits. It added $201 million to its provisions in 2025, and the termite-claims provision stood at $384 million at year-end 2025.²⁶⁹

September 22, 2025 · EnforcementShown only

California (Alameda County Agricultural Commissioner, via DPR statewide penalties file)

County agricultural commissioner civil penalty (structural, SCP): Alameda County, NOPA EA-01-2025-020, incident date September 22, 2025, respondent “TERMINIX INT - PLEASANTON”, license SPCB 5834 (current Terminix Branch Office BR 5834, 6678 Owens Drive, Pleasanton), code section(s) 3CCR 6678 ($300 x2) and 3CCR 6738 ($600 x2); final fine $1,800 for the case. No settlement, consent order or judgment shown.²⁸⁷

April 28, 2025 · EnforcementUsed in licensing and compliance

California (San Benito County Agricultural Commissioner, via DPR statewide penalties file)

County agricultural commissioner civil penalty (structural, SCP): San Benito County, NOPA EA-35-2025-008, incident date April 28, 2025, respondent “TERMINIX INTERNATIONAL”, license SPCB 3964, code section(s) FAC 12973; final fine $500 for the case. No settlement, consent order or judgment shown.²⁸⁷

April 28, 2025 · EnforcementShown only

California (San Benito County Agricultural Commissioner, via DPR statewide penalties file)

County agricultural commissioner civil penalty (structural, SCP): San Benito County, NOPA EA-35-2025-009, incident date April 28, 2025, respondent “TERMINIX INTERNATIONAL”, license SPCB 3964, code section(s) FAC 12973; final fine $500 for the case. No settlement, consent order or judgment shown.²⁸⁷

February 18, 2025 · EnforcementUsed in licensing and compliance

California (Santa Clara County Agricultural Commissioner, via DPR statewide penalties file)

County agricultural commissioner civil penalty (structural, SCP): Santa Clara County, NOPA EA-43-2025-005, incident date February 18, 2025, respondent “TERMINIX INTERNATIONAL CO L P (Branch - San Jose)”, license SPCB 5081, code section(s) BPC 8551.5; final fine $100 for the case. No settlement, consent order or judgment shown.²⁸⁷

February 5, 2025 · SettlementShown only

Colorado (Department of Agriculture, Pesticide Applicator Act enforcement)

Colorado Department of Agriculture finalized pesticide enforcement table, SFY 2025: case 20230036, Rentokil North America, Inc., S Syracuse St & E Union Ave, Denver; statutes § 35-10-117(2)(a) and § 35-10-111, C.R.S.; outcome “Stipulation”, 5-Feb-2025. The table gives no penalty amount and does not name the brand.²⁹¹

February 3, 2025 · EnforcementUsed in licensing and compliance

California (San Bernardino County Agricultural Commissioner, via DPR statewide penalties file)

County agricultural commissioner civil penalty (structural, SCP): San Bernardino County, NOPA EA-36-2025-106, incident date February 3, 2025, respondent “TERMINIX INTERNATIONAL, LP”, license SPCB 3961, code section(s) 3CCR 6738.1(a); final fine $500 for the case. No settlement, consent order or judgment shown.²⁸⁷

November 25, 2024 · EnforcementUsed in licensing and compliance

California (San Bernardino County Agricultural Commissioner, via DPR statewide penalties file)

County agricultural commissioner civil penalty (structural, SCP): San Bernardino County, NOPA EA-36-2025-072, incident date November 25, 2024, respondent “TERMINIX INTERNATIONAL, LP”, license SPCB 3961, code section(s) 3CCR 6970 and 3CCR 6738 ($250 each); final fine $500 for the case. No settlement, consent order or judgment shown.²⁸⁷

November 2024 / April 2025 · LawsuitShown only

US federal securities (Nov 2024) and California state court (Apr 2025)

Two purported shareholder class actions against parent Rentokil Initial plc and its executives. They allege misleading statements about the Terminix integration and about the registration statement for the Terminix acquisition. Rentokil says it will defend them vigorously. These are investor suits, not customer suits.²⁶⁹

June 13, 2024 · EnforcementShown only

US Dept. of Labor, Wage and Hour Division (Milford, New Hampshire facility)

A Wage and Hour Division finding (FLSA, case ID 1994594) against Rentokil North America, Inc., listed at 101 Emerson Road, Milford, New Hampshire (facility NAICS: exterminating and pest control services): $9,288 in back wages and civil penalties combined. The date is the findings end date. Violation Tracker notes that the WHD dataset gives one address without saying whether it is the headquarters or the establishment, and gives no case opening or closing dates. The entity is the same one that holds the Terminix Pacific Northwest licenses; the brand at that address is not stated. Not Pacific Northwest.²⁸⁵

June 15, 2022 · LawsuitShown only

US District Court, S.D. Florida (Greene v. The Terminix International Company Limited Partnership, No. 22-cv-20199)

A putative class action alleged that Terminix wrongfully kept prorated refunds when annual residential pest-control contracts were canceled. The plaintiff’s plan cost $345 for June 2020 to June 2021, and he canceled after selling his home. The court granted Terminix’s motion in part: the claims must go to arbitration on an individual basis under the mandatory-arbitration and class-waiver terms of his signed 2006 Termite Protection Plan, and the case was stayed. Private suit; the refund allegations were not decided. Not Pacific Northwest.¹⁸

November 22, 2021 · EnforcementShown only

Arizona (Department of Agriculture, Pest Management Division)

Arizona Department of Agriculture, Pest Management Division citation and order, case 100976, against Terminix (business license 4008): failing to complete final grade termite treatments within 12 months for pretreatments done 2018-2019 (41 accounts still incomplete at 9-20-21). Ordered: a Warning, 6 months probation from January 1, 2022 with monthly TARF audits, and a $1,000.00 civil penalty stayed conditional on successful completion of probation. Signed by the Director 11/22/21; final if no hearing requested within 30 days.^{288, 289}

May 6, 2021 · SettlementShown only

Alabama

AG update: 16,000 former customers were eligible for at least $650 each, but only 6,540 had filed. The claims deadline was extended to July 15, 2021.²⁷⁰

September 17, 2018 · EnforcementShown only

US DOJ (Virgin Islands)

The former Terminix USVI branch manager pleaded guilty to four FIFRA counts for illegal methyl bromide applications.²⁷³

November 20, 2017 · EnforcementShown only

US District Court, Virgin Islands

Both Terminix entities were sentenced for the FIFRA violations, totaling $10 million.²⁷²

March 29, 2016 · EnforcementShown only

US DOJ / EPA (U.S. Virgin Islands)

Terminix International Company LP and Terminix International USVI LLC were charged under FIFRA for illegal methyl bromide fumigations in the USVI, which seriously sickened a family of four in 2015. The plea agreement totals $10 million in fines, restitution and community service.²⁷¹

October 12, 2006 · EnforcementShown only

New Jersey (Attorney General / Division of Criminal Justice; New Jersey DEP)

Terminix International pleaded guilty to simple assault over a 2004 methyl bromide cocoa-bean fumigation that exposed nine employees, and agreed to pay $300,000. It also paid an $80,000 civil settlement to New Jersey DEP.²⁷⁵

March 20, 2006 · SettlementShown only

New Jersey (Attorney General / Division of Consumer Affairs)

The Terminix International Company, L.P. agreed to pay New Jersey $81,900 and reform business practices after a Division of Consumer Affairs investigation (31 consumer complaints). Terms included rewording contract language on the company’s obligation to repair termite damage, honoring cancellation requests within 72 hours, and paying owed refunds within 30 days. Distinct from the October 2006 New Jersey methyl bromide plea already recorded. Not Pacific Northwest.²⁷⁹

September 25, 2003 · EnforcementShown only

New York (Attorney General)

Violation Tracker lists a $759,000 penalty against Terminix International Co., L.P. by the New York Attorney General dated September 25, 2003 (environmental violation, civil agency action). The record gives no description of the matter, and the AG’s own release was not loaded. Not Pacific Northwest; over 10 years old.²⁸³

December 30, 2002 · SettlementShown only

Massachusetts (Attorney General)

Terminix agreed to pay $100,000 to settle Massachusetts AG allegations that it charged consumers for unnecessary services (source: Violation Tracker; the AG’s release was not loaded). Not Pacific Northwest; over 10 years old.²⁸⁴

June 25, 2002 · SettlementShown only

Connecticut (Attorney General)

Terminix International Co., LP agreed to pay $1 million to settle Connecticut allegations that it violated state environmental law through misuse of pesticides. The source is Violation Tracker (Good Jobs First), a secondary database; the AG’s own release was not loaded. Not Pacific Northwest; over 10 years old.²⁸²