Arrow Termite & Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★☆☆☆☆BBB, Baton Rouge, Louisiana · November 12, 2024

  “We got termites and now they won’t call back or take responsibility for the damage that was created.”

  Bridget W.Read on BBB

• ★☆☆☆☆BBB, Baton Rouge, Louisiana · October 7, 2024

  “for the past 3 yrs I’ve had to call and request re-inspections because techs don’t inspect all termite stations.”

  Jennifer G.Read on BBB

• Other, Company website review widget

  “Very professional! Told me everything he was going to do and when he was through told me what he found!!”

  JoAnn W.Read on Other

• Other, Company website review widget

  “Love it when Mr Andrea does our service. He is so thorough. He is such a nice man and so respectful.”

  Madonna L.Read on Other

Profile scope: Two Louisiana files: Arrow Pest Control of Baton Rouge, Inc. (Baton Rouge, BBB of South Central Louisiana, A+, file opened 1/1/1982; counts below) and Arrow Termite and Pest Control Co. (Slidell, A+, opened 5/24/2021; complaint count not readable). Both are Louisiana-only files, so they are home-region profiles; neither is accredited. Counts and themes are from the Baton Rouge file only.

Scored: Complaint record

Complaint themes

• Termite-protection billing while technicians reportedly did not enter yards with dogs (2026, answered)
• Termite inspection certificate refused on a townhome, $150 refunded (2025, resolved)

BBB profiles

• Main profile · A+View

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door evidence found. The careers page lists a customer service representative, technicians, termite technician, sales administrator (phone leads, appointments with an account manager), receptionist and accounts receivable roles; none is a summer, canvassing or door-to-door role. The company does employ “field sales representatives” (a topic Jacob Cohn raised at the Structural Pest Control Commission rules committee, 2023) and spoke on “solicitation and regulations” at the March 19, 2025 commission meeting, but neither says reps knock on doors. The published terms open with the standard three-day cancellation notice used for off-premises sales, which on its own does not show door-to-door selling. No review read describes a rep at the door and no solicitor-permit record was searched. Recorded as unknown.

• “The primary function of the Sales Administrator is to speak with potential customers, explain new services, and schedule appointments with an Arrow account manager.”

  arrowtermiteandpestcontrol.com · retrieved October 28, 2026⁸

• “Jacob Cohn recommended that sales representatives be registered as certified technicians.”

  wwwcfprd.doa.louisiana.gov · retrieved October 28, 2026⁹

• “A public comment was made by Jacob Cohn in relation to solicitation and regulations.”

  wwwcfprd.doa.louisiana.gov · retrieved October 28, 2026¹⁰

Contract terms and pricing

• Home Pest Control / Prime Pest: the service is for one year and is non-cancelable; a customer who wants out owes the remainder of the contract sum immediately and is released only after paying it in full.¹¹

  “This service is for a period of one year, during which period it shall be non-cancelable. If client wishes to get out of the agreement, the remainder of the sum of money due in the contract will be due immediately and the client will be released from the remainder of the agreement after it is paid in full.”

  Scored: Sales and contract fairness (−1, −3)

• After the first year the agreement automatically renews in 30-day periods until canceled in writing; a canceling customer must also speak with an Arrow manager or approved representative; charges continue until canceled in writing.¹¹

  “After the initial contract period expires, the agreement shall automatically renew itself for 30-day periods until cancelled in writing by either party. If cancelled by the client, the client must speak with an Arrow manager or approved representative regarding the cancellation.”

  Scored: Sales and contract fairness (−0.5)

• Mosquito program: contracted for the months specified and continues automatically unless canceled in writing by either party.¹¹

  “The agreement is contracted for the months specified and will continue automatically unless cancelled in writing by either party.”

  Scored: Sales and contract fairness (−0.5)

• Arbitration clause in the service terms: disputes under “this agreement” go exclusively to binding AAA commercial arbitration, and neither party may sue the other except to enforce the award.¹¹

  “Any party to this agreement shall agree that any controversy or claim between them arising out of or relating to this agreement shall be settled exclusively by arbitration.”

  Scored: Sales and contract fairness (−0.5)

• Missed or refused access can mature the whole remaining contract balance; non-payment of an installment matures all installments due or to become due for the first-year contract and any renewal; collection costs are fixed at a minimum of 25% of the amount due but no less than $100.¹¹

  “I also agree that the nonpayment of any installment will be a breach of contract & will mature the payment of all installments then due or to become due for the first-year contract”

• Opening notice: the customer may cancel within three business days by written notice; if canceled before completion after the initial service, the full initial service charge is owed; treatments then continue at the same frequency until the customer cancels.¹¹

  “You, the customer, may cancel this transaction any time prior to midnight of the third business day after the date of this transaction by giving written notice of cancellation to Arrow Pest Control”

• Satisfaction remedy: if Arrow cannot continue service to control the guaranteed pest, it “may elect” to refund up to the last two Prime Pest payments and cancel, with an Arrow manager’s approval.¹¹

  “Arrow may elect to refund up to the last two payments of any Prime Pest Service made and cancel the agreement with the approval of an Arrow Manager.”

• Termite: treatment contracts carry an annual renewal; a lapse (renewal not paid by the last day of the renewal month) reverts the contract to treatment-only with no damage coverage; hidden activity found within 90 days of initial treatment can be charged at a discounted $250 per spot treatment.¹¹

  “A lapse is defined at Arrow as the client not paying the required renewal amounts by the last day of their renewal month.”

• Price increases are described as “rare”; customers are notified of increases over 7% before payment is processed; Arrow reserves the right to cancel any account or contract at any time according to lawful practices.¹¹

  “Arrow will notify the client of any price increases over 7% prior to payment being processed.”

• The terms name the contracting party “Arrow Pest Control, Inc.” and print license identifiers “TX: TPCL 10819” and “MS: #35905 – JSC”; no Louisiana license number is printed.¹¹

  “TX: TPCL 10819”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Texas Department of Agriculture, Structural Pest Control Service enforcement report (rolling 12 months to October 26, 2026) · EnforcementN/A

  Searched the downloaded TDA enforcement report (171 rows, Date Final October 27, 2025 to October 26, 2026) for “arrow termite”, “cohn” and license 0566436: no row. The only “Arrow” rows are for ARROW EXTERMINATORS INC (license 0566429, a different company based in Georgia). The report covers only 12 months, so older actions would not appear.⁴⁰

• October 28, 2026 · BBB (Louisiana files) · Complaint summaryScored: Complaint record

  BBB file for Arrow Pest Control of Baton Rouge, Inc. (not accredited): 2 complaints in the last 3 years, 1 in the last 12 months. The July 2026 complaint (service/repair) says termite protection was billed for over three years while the company now says technicians do not enter yards with dogs; the company answered on 07/24/2026. The May 2025 complaint (customer service) was a refused termite-certificate inspection on a townhome; the company refunded the $150 and the customer accepted. Separate Slidell file (Arrow Termite and Pest Control Co.): rated A+, file opened 5/24/2021, 0 reviews; its complaint page was not readable (timeouts).^{29, 30}

• October 28, 2026 · US EPA ECHO facility search (names “Arrow Termite” and “Arrow Pest Control”, states Louisiana and Texas) · EnforcementN/A

  ECHO returned 0 rows for “Arrow Termite” in Louisiana and Texas and 0 for “Arrow Pest Control” in Texas. For “Arrow Pest Control” in LA it returned one row, ARROW PEST CONTROL CO INC at 108 Old Bastrop Road, Monroe (the dissolved 1977 Arrow Pest Control, Inc.’s address): no violation identified, 0 inspections, $0 penalties. Not exhaustive: ECHO covers EPA-tracked facilities only.^{41, 42, 43}

• September 24, 2025 · Louisiana Structural Pest Control Commission (LDAF), adjudicatory hearing, case 25-SPCC-2603 · EnforcementN/A

  Respondent Jacob Cohn, “Arrow Pest of Baton Rouge”. Two charges (La. R.S. 3:3371(A)(6) and (A)(14), LAC 7:XXV.119(A)); Mr. Cohn pleaded not guilty and the commission voted unanimously to dismiss all charges. No penalty; not scored.³⁹

• June 18, 2024 · Louisiana Structural Pest Control Commission (LDAF), adjudicatory hearing, case 24-SPCC-2538 · EnforcementScored: Licensing and compliance (−0.5)

  Respondent Joseph Cohn, “Arrow Pest Control of New Orleans” (4720 Jones Creek Rd, Baton Rouge), the licensee behind permit 001Z7A. Four charges under La. R.S. 3:3371(A)(14) (LAC 7:XXV.117(H)(I), 101(B), 141(E)(1), 101(A)(6)). The commission dismissed the second charge and found him in violation of the other three, assessing penalties of $200, $300 and $200 ($700 in total). Heard under the minutes’ “Contested Cases” heading with counsel (not a stipulation); Joseph Cohn is Jacob Cohn’s brother, a member of Dave’s Termite and Pest Control, LLC and the LDAF contact for permit 001Z7A; no settlement or consent order; no suspension or revocation recorded.³⁸

• June 18, 2024 · Louisiana Structural Pest Control Commission (LDAF), adjudicatory hearing, case 24-SPCC-2545 · EnforcementScored: Licensing and compliance (−0.5)

  Respondent Jacob Cohn, “Arrow Pest Control of Baton Rouge” (4720 Jones Creek Rd), the responsible licensee for permit 001Z79 and the Texas license, and the company’s Chief Operating Officer. Five charge items, seven counts (two under La. R.S. 3:3371(A)(6) and five under (A)(14): LAC 7:XXV.117(H)(1) three times, 119(A)(4) and 141(E)(2)). The commission found violations 3, 4 and 5 with penalties of $200, $200 and $500, also found violation 2 (no amount recorded) and violation 1 “without penalty”, and voted to “suspend any penalty”. The minutes do not say whether the suspension applies to all penalties or only to violation 1. Heard under the minutes’ “Contested Cases” heading with counsel (not a stipulation); no settlement or consent order; no suspension or revocation of a license recorded.³⁸

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Gold Award, Best Pest Control (Best of Baton Rouge 2026; also 2025 per the same article), Best of Baton Rouge competition (reported in an Advocate article sponsored by the company), 2026³

  Source shown; issuer check not recorded

  Reported only in company-sponsored content; the issuer’s results page was not checked.

• Associate Certified Entomologist (Jacob Cohn); the company site also claims a “Board Certified Entomologist”, Entomological Society of America (not checked)³

  Source shown; issuer check not recorded

  Company claims; not verified on the issuer’s site.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Locally owned and operated since 1958; “Trusted by 15,000+ Customers in The Gulf South”.⁵

• Satisfaction guarantee: free return visits between services and a money-back offer if not satisfied.⁵

• Operates in Louisiana, Texas and Mississippi; the site lists Biloxi and Gulfport, Mississippi.⁵

• Louisiana towns listed as service areas on the contact page with no street address and no Google listing: Covington, Lake Charles, Mandeville.²

• About 170 employees.³

• Acquired Shreveport-based Ark-La-Tex Exterminators (announced March 2026, per PCT). The Louisiana permit list (April 2026) still carries a separate permit 001Z73 for ARK-LA-TEX EXTERMINATION INC at 300 West 61st St, Shreveport (a different holder, not Arrow-held), so it is recorded as an acquired business’s own permit, not as an Arrow license.⁴⁸

Mentions

• WBRZ (Baton Rouge) · News · May 27, 2025 · Neutral toneRead

  Experts call termites 'hidden enemies' causing harm to South Louisiana homes

  A WBRZ report on termite swarms quotes Arrow’s Jacob Cohn as an expert source on signs of termites and free inspections; no complaint or endorsement of the company.

  “"It’s kind of the hidden enemy," said Jacob Cohn with Arrow Termite and Pest Control.”

• The Advocate (sponsored content, “brought to you by Arrow Termite & Pest Control”) · Award · May 10, 2026 · Positive toneRead

  Built by family, driven by service: Arrow Termite & Pest Control takes Best of Baton Rouge honors for second straight year

  Company-paid branded content. It reports a Gold Award for Best Pest Control in the 2026 Best of Baton Rouge competition (second year running), about 170 employees, and the 1958 Monroe origin; it is the company’s own account, not independent reporting.

  “earning the Gold Award for Best Pest Control in the 2026 Best of Baton Rouge competition. It’s the second consecutive year that Arrow has taken top honors in the category.”

• Pest Control Technology (PCT) · Trade press · March 5, 2026 · Neutral toneRead

  Arrow Termite & Pest Control (La.) Acquires Ark-La-Tex Exterminators

  PCT reports that Arrow acquired Ark-La-Tex Exterminators of Shreveport (founded 1978 by John Theo II, more than 1,000 customers; its technicians retained and Theo staying on as a consultant). Trade press based on an Arrow announcement.

  “This acquisition of Shreveport, La.-based Ark-La-Tex strengthens Arrow Termite & Pest Control's presence in northern Louisiana.”

Reddit hasn’t been searched for this company yet.

13 locations on file in Louisiana (11), Texas (2).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 4,807 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 15 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• The raw third-party records were used to confirm that all 13 listings are claimed listings on arrowtermiteandpestcontrol.com with matching phones/addresses (Baton Rouge, Slidell and Broussard also match LDAF permit addresses).
• The company site shows its own “3,032 reviews” widget and Birdeye shows different totals (2,856 for Baton Rouge), so Google counts may have moved since the crawl.
• Newellton (671 Yucatan Rd) is a zero-review live listing carrying the brand website and Shreveport/Monroe phone; the company contact page does not list it. No effect on any score.
• The site’s Mississippi towns (Biloxi, Gulfport) and an unverified Alabama mention are outside the 24 covered states.
• The company’s About page, Baton Rouge location page and /pest-control/ pricing page could not be captured (connection timeouts and socket errors, several attempts); the $20 introductory offer seen in search snippets and the company’s own description of its programs are therefore not recorded. Contract terms come from the captured Terms & Conditions page.
• LDAF has no web lookup: the Place of Business Permit list (revised April 20, 2026) is the only company-level record. It shows Arrow Pest Control of Baton Rouge, Arrow Pest Control of New Orleans (Slidell address), Arrow Industrial LLC and Dave’s Termite and Pest Control LLC, all Active with an Expire date of 6/30/2026 (earlier than today; the 2026-27 renewal is not visible in the snapshot). No separate permit row exists for the Shreveport, Monroe, Hammond, Houma, Zachary, Denham Springs or Newellton listings (recorded as a gap, not a deduction). Individual applicator licenses cannot be searched (no public lookup); the responsible licensees named on the list are Jacob, Joseph and Lori B. Cohn. Insurance and bond amounts are not shown.
• Texas: one TDA commercial business license (0566436, Harris County). The Cypress and Houston South listings have no license row of their own (gap, not scored per the October 27, 2026 TDA ruling). TDA’s enforcement report is a rolling 12-month window, so older Texas actions would not appear. Texas courts, Texas AG complaint data and OSHA were not searched (no free search, or human-verification wall).
• Louisiana SPCC adjudications: all 34 sets of commission and committee minutes from September 2021 to June 2026 were downloaded and read (text layer where present, Apple Vision OCR for scanned pages, so scanned pages could contain OCR misses); three Arrow/Cohn cases were found (two penalized on June 18, 2024, one dismissed September 24, 2025). The SPCC “Citations” tab on the DOA boards site and the commission’s consumer-complaint files were not available; LDAF does not publish complaint data.
• Not attributed: Arrow Exterminators, Inc. (Atlanta, Georgia; dba Stark Exterminators in Baton Rouge, Texas licenses 0566429 etc.) is a different company. Its SPCC case 25-SPCC-2602 ($1,200, $600 suspended) and the TDA warning on license 0566429 are not this company’s. A separate Arrow Termite & Pest Control in Evansville, Indiana (getarrow.com) and Arrow Pest Control in Minnesota are also unrelated.
• BBB: the Baton Rouge file’s main profile page (letter grade) was read on the third attempt (A+). The Slidell file’s main page was read (A+, file opened 5/24/2021, 0 reviews) but its complaint page timed out on three attempts, so its complaint count is unknown. Other BBB files for the Shreveport, Monroe, Houma, Hammond, Zachary or Houston offices were not found by search; none verified.
• Yelp (Baton Rouge, Slidell, Lafayette, Gulfport pages seen in search results, ratings not shown), Facebook (snippet: 94% recommend of 249 reviews), Indeed (snippet: 3.7 from 31 reviews), Glassdoor, RepVue, MapQuest, Nextdoor and LinkedIn were not opened (terms forbid automated access or the page is a mirror). Nothing from them is scored.
• Angi, HomeAdvisor, Thumbtack, Trustpilot: no profile pages found by search (the company site widget names “Angie’s List 4.6” without a link), so no non-Google platform has 5 or more reviews in the scoring inputs. BBB has only 2 reviews on the Baton Rouge file.
• Reddit: two searches (site:reddit.com) returned no thread about the company (one unrelated r/batonrouge pest-control recommendation thread did not name Arrow in its snippet); not opened. The HBA of Greater Baton Rouge directory page returned HTTP 403.
• Lawsuits, attorney-general actions, FTC, class actions and settlements: searches for the company name plus “attorney general”, “lawsuit”, “settlement”, “class action”, “complaint” and “investigation” found nothing about this company; Louisiana has no statewide court search (parish clerks, many paid) and the Louisiana Department of Justice publishes no complaint data; CourtListener requires JavaScript/auth. Not exhaustive.
• The ownership statement (Cohn family, independent) rests on the company’s sponsored article, its site and the Secretary of State officer lists; no independent confirmation that no investor holds a stake.
• Door-to-door status unknown: no evidence either way (see the sales evidence). Employee-side D2D themes unavailable.
• Live re-opens of the company site (terms, careers, contact, home), WBRZ, PCT, BBB Slidell complaints and the LDAF POB list host failed with timeouts or socket errors. The 2024 SPCC minutes PDF was re-downloaded and re-read live (cases 24-SPCC-2538 and -2545 confirmed).
• Licensing/registry for other states: none pending; the company has locations only in Louisiana and Texas (Mississippi is outside the 24 covered states).

Open questions

• BBB Slidell file complaint count unreadable (A+, 0 reviews).
• LDAF permits show Expire 6/30/2026 on an April 2026 list; 2026-27 renewal not visible.
• Whether the suspended penalty in 24-SPCC-2545 covers all penalties is not stated in the minutes (counted per the stayed-penalty ruling).
• Door-to-door status unknown.
• Other years not re-read.