LaJaunie's Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★BBB, Louisiana: New Orleans file · September 8, 2025

  “My experience with LaJaunies Pest Control was outstanding. From my first contact with the office staff, and convenient scheduling to the exceptional and professional service from REMOVED, could not have been better. I highly recommend LaJaunies.”

  Lynn C.Read on BBB

• ★☆☆☆☆BBB, Louisiana: Baton Rouge file · October 12, 2026

  “This company was to repair holes around my home. This wasn't done. I have bees coming into my den. They said that the guy had been sent but when I checked my camera footage the guy never knocked so I could show him the unrepaired holes.”

  Karen H.Read on BBB

• ★★★★★BBB, Louisiana: New Orleans file · November 16, 2023

  “I've had the best customer service experience with this company. I had a personal issue with some bugs that got latched on while traveling, and yes they bit!”

  Timothy S.Read on BBB

Profile scope: Two Louisiana files for the brand: (1) LaJaunie’s Pest Control LLC, New Orleans (BBB of Greater New Orleans Area, file opened 11/14/2018): B-, 2 complaints, 1 unanswered; (2) LaJaunie’s Pest Control, Baton Rouge (BBB of South Central Louisiana, file opened 3/9/2026): A+, 0 complaints. Both cover this one Louisiana company; combined 2 complaints in 3 years, 1 unanswered, worst grade B-.

Scored: Complaint record (−1.5)

Complaint themes

• Service not performed as promised / refund dispute
• Cancellation fee dispute (60% of remaining balance)
• Billing after cancellation

BBB profiles

• Main profile · B-View

• LaJaunie’s Pest Control LLC (New Orleans, Louisiana) · B- · not accredited · 2 complaints in 3 yearsView

  Business Management: Mr. Jared Lajaunie, Owner; entity type LLC; alternate name LaJaunie’s Pest Control; business started 1/1/2008. The ‘unanswered’ count (1) is the 08/22/2025 complaint with status Unanswered. No pattern-of-complaints alert appears on the pages read.

• LaJaunie’s Pest Control (Baton Rouge, Louisiana) · A+ · not accredited · 0 complaints in 3 yearsView

  Business Incorporated 1/2/2008 (the Louisiana LLC’s registration date); manager Mr. Jared LaJaunie. The ‘more-info’ (service area) page returned 404, so the service area is unknown; the file is for a Baton Rouge address and the company operates only in Louisiana.

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door, summer-sales or canvassing evidence was found. The company site has no job listings (its careers page sends ‘View All Job Openings’ to the contact form) and the Indeed/Glassdoor pages are search-snippet only (Indeed and Glassdoor forbid automated access). A search snippet of Indeed salary pages mentions ‘Outside Sales Representative’ pay, but it does not say how those reps sell, so it is not evidence of door knocking. Reviews read (BBB, 3 reviews and 2 complaints) describe phone sales and technician visits, not reps at the door. The 3 searches for D2D/solicitation/sales returned only generic industry posts, none naming LaJaunie’s. Recorded as unknown, not ‘no’. The company’s quotes come from inbound calls, web forms and ‘Free inspection’ offers (home page).

Contract terms and pricing

• Recurring residential plans are priced per month and serviced quarterly: Healthy Home $49/mo, Healthy Home Plus $49/mo (‘quarterly pest control w/ premium initial’), Complete Protection Plan $74/mo (adds a termite protection bundle). The agreement is signed digitally (home page, ‘Sign digital agreement’); the agreement itself is not published on the site.⁷

  “$49per month $49per month $74per month Quarterly pest control”

• The footer note on the company’s pages (visible paragraph under the page footer, repeated site-wide) says the Re-Treat Guarantee is available only for the Maintenance Programs (Healthy Home, Complete Protection and Healthy Home Plus) and that an ‘Initial 1-year contract’ is required. The sentence follows the program list, so it is read as the minimum term of those programs; the company’s own BBB reply independently states a twelve-month term for the Healthy Home Plus Rodent plan.⁶

  “Re-Treat Guarantee: Available only for Maintenance Programs; Healthy Home Plan, Complete Protection Plan, and Healthy Home Plus Plan. Initial 1-year contract required.”

  Scored: Sales and contract fairness (−1)

• Contract terms in the company’s own words (its reply to a BBB complaint, quoting the signed agreement): billed by auto-pay; after the initial one-year period the agreement is automatically renewable and can be canceled any time after the first twelve months by either party with 30 days’ written notice; if the customer cancels before the one-year term ends, the customer agrees to pay 60% of the remaining balance; services are canceled and 60% of the remainder charged if the customer does not allow service for 2 consecutive services (6 months).⁸

  “After the initial one-year period, this agreement is automatically renewable and can be canceled any time after the first twelve months by either party giving 30 days written notice.”

  Scored: Sales and contract fairness (−1, −3, −0.5)

• The 60% fee was applied in practice (same BBB reply): after a Healthy Home Plus Rodent customer canceled with four quarterly services left, the company wrote ‘60% of the $588 balance 352.80 is due before we can process your cancellation’ and later credited a $49 payment against it. Company-stated figure; used for sales and contract fairness.⁸

  “Currently, there are four remaining services on your contract, meaning 60% of the $588 balance 352.80 is due before we can process your cancellation.”

  Scored: Sales and contract fairness (−3)

• A second BBB complainant (08/22/2025, unanswered by the company) says she was billed a cancellation fee of $294 after the follow-up visit she had been promised did not happen; she also says two agents told her the service was a two-visit treatment for $244. Customer allegation, not a finding. It is consistent in kind with the 60%-of-remaining fee the company states.⁸

  “I am seeking a refund of the initial $244 fee as well as a waiver from the service cancellation fee of $294 that the merchant subsequently billed me for.”

• The company advertises a ‘Pest-Free Guarantee’ / re-treat guarantee, a ‘Free Pest & Termite Inspection*’ and ‘Same-Day Service*’ (all with asterisks). Fine print on the same pages: same-day service is for calls before noon Mon-Fri; the free termite inspection excludes a Wood Destroying Insect Report; the re-treat guarantee needs a maintenance program with an initial 1-year contract. No page says ‘no contract’.⁶

  “Same-Day Service: Call before noon Monday through Friday for same-day service; after noon, next-day service likely.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · Louisiana (BBB of Greater New Orleans Area; BBB of South Central Louisiana) · Complaint summaryScored: Complaint record (−1.5)

  BBB of Greater New Orleans Area file for LaJaunie’s Pest Control LLC (4344 Earhart Blvd, New Orleans): rating B-, not BBB accredited, 2 complaints in the last 3 years and 0 in the last 12 months. BBB gives the reason for the B- as ‘Failure to respond to 1 complaint(s) filed against business’ (the 08/22/2025 complaint is unanswered). File opened 11/14/2018; business started 1/1/2008. BBB’s Baton Rouge file for the same brand (A+, opened 3/9/2026) shows 0 complaints.^{5, 8, 19}

• October 12, 2026 · Louisiana (BBB) · Complaint summaryN/A

  BBB review on the Baton Rouge file (1 star, Karen H., 10/12/2026): says the company was to repair holes around her home, did not, and that technician camera footage shows nobody knocked. A review, not a BBB complaint; the file shows 0 complaints.¹⁵

• August 22, 2025 · Louisiana (BBB) · Complaint summaryScored: Complaint record (−1.5)

  BBB complaint (Product Issues, status Unanswered): the customer says she bought rodent/pest service by phone on May 29, 2025, was told by two company agents it was a two-visit treatment costing $244, and the follow-up visit never happened; she hired another provider and seeks a refund of $244 plus a waiver of a $294 cancellation fee billed to her (total disputed $538). On 09/15/2025 she added that the company had not contacted her and that she had filed a credit-card dispute. Allegation only; no company reply on the page.⁸

• February 20, 2025 · Louisiana (BBB) · Complaint summaryScored: Complaint record (−1.5)

  BBB complaint (Product Issues, status Answered): a customer paid $229 for initial rodent treatment and $2,535 for home sealing, fired the company on January 27, 2025 after the sealing was delayed by a winter storm, got the $2,535 back, and was then drafted $49 on 2/15/25 and sent a cancellation invoice. The company’s 03/13/2025 response (long, quoting the signed contract) says the customer signed a Healthy Home Plus Rodent agreement at $49/month; it states the 60% remaining-balance cancellation fee ($352.80 on a $588 balance, reduced by a $49 credit to $303.80). Allegation plus the company’s own account; BBB does not adjudicate.⁸

• August 28, 2023 · US District Court, E.D. La. · LawsuitN/A

  Federal civil case Lajaunie’s Pest Control LLC v. Convex Insurance UK Limited, E.D. La., No. 2:23-cv-04627, filed August 28, 2023, terminated October 15, 2024 (RECAP archive; 28 docket entries indexed). LaJaunie’s is the plaintiff in what the caption suggests is an insurance dispute; the nature of the claim is not stated on the page read. A private commercial matter, not a consumer, government or wage case; not scored. CourtListener’s RECAP archive covers PACER filings only and has no state-court records.²³

• September 21, 2021 · Louisiana (Structural Pest Control Commission, LDAF) · EnforcementScored: Legal and regulatory record (−1)

  Louisiana Structural Pest Control Commission, adjudicatory hearing September 21, 2021, Case No. 2370: an individual named Jared LaJaunie was charged with two violations of LRS 3:3371(A)(14), specifically LAC 7:XXV.141(J)(1) and LAC 7:XXV.141(J)(7)(c). The minutes name only the individual (no company, license number or employer). The name matches the company’s owner, registered agent and the responsible licensee on its Gray permit, but the minutes do not say so. He was not present; the respondent admitted the allegations and agreed by stipulation, signed by all parties, to pay a $1,000.00 penalty; the Commission accepted the stipulation 4-1 (one member opposed). The minutes do not describe the underlying conduct.²²

• June 29, 2021 · Louisiana (Structural Pest Control Commission, LDAF) · EnforcementScored: Legal and regulatory record (−1)

  Louisiana Structural Pest Control Commission, adjudicatory hearing June 29, 2021, Case No. 2345: the Department charged an individual named Jared LaJaunie with six violations of LRS 3:3371(A)(14), specifically LAC 7:XXV 141(A)(2). He was not present; the respondent admitted the allegations and agreed by stipulation, signed by all parties, to pay a $3,000.00 penalty within 30 days; the Commission accepted the stipulation unanimously. No company is named and the minutes do not describe the underlying conduct. Same name as the company’s owner and the responsible licensee on its Gray permit; the minutes themselves do not make that link.^{25, 26}

• March 16, 2021 · Louisiana (Structural Pest Control Commission, LDAF) · EnforcementScored: Legal and regulatory record (−1)

  Louisiana Structural Pest Control Commission, adjudicatory hearing March 16, 2021, Case No. 2339: the Department charged an individual named Jared LaJaunie with one violation of LRS 3:3371(A)(3) (any application of a pesticide in violation of the label, the Part or its rules). He was not present; the respondent admitted the allegations and agreed by stipulation, signed by all parties, to pay a $1,000 penalty within 30 days; the Commission accepted the stipulation unanimously. No company is named and the minutes do not describe the underlying conduct. Same name as the company’s owner and the responsible licensee on its Gray permit; the minutes themselves do not make that link.^{24, 25}

• January 16, 2018 · Louisiana (Structural Pest Control Commission, LDAF) · EnforcementN/A

  Louisiana Structural Pest Control Commission, hearing of January 16, 2018 (scanned minutes, read by OCR): Case No. 2079, Jared Lajaunie; ‘Continuance requested by Respondent was granted by the Hearing Officer.’ The charge is not stated and the outcome is not in the posted minutes (the posted set has no minutes between January 16, 2018 and June 24, 2020). Unresolved as far as the record shows: recorded, not scored. Same name as the company’s owner.²⁷

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• Inc. 5000 (fastest-growing private companies), Inc., 2022³⁸

  Source shown; issuer check not recorded

• NPMA Impact Award for Women in Pest Management (Skye LaJaunie), National Pest Management Association, 2023³³

  Source shown; issuer check not recorded

• PCT Top 100 ‘New to the List’ (#90), Pest Control Technology magazine³⁴

  Source shown; issuer check not recorded

  pctonline.com could not be opened (connection timeouts), so the issuer’s list was not checked.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned since 2008; ‘Reader’s Choice Awards’ Best Pest Control Company three times (the awarding publication is not named on the page).⁴

• Member of the National Pest Management Association and the Louisiana Pest Management Association (not checked on the associations’ member lists).⁴

• Pest-Free / re-treat guarantee: ‘If pests come back after your service, we return at no extra cost until the issue is gone’; footer qualifies it to maintenance programs with an initial 1-year contract.⁶

• Google listing description: ‘more than 6,000 5-star reviews across our locations’.¹⁰

• Operates in ‘South Louisiana’ with service-area pages for 20 towns (Baton Rouge, Belle Chasse, Boutte, Covington, Gonzales, Gray, Gretna, Houma, Kenner, Lacombe, Laplace, Luling, Mandeville, Marrero, Metairie, Morgan City, New Orleans, Raceland, Slidell, Thibodaux). All are in Louisiana; no office outside the 24-state footprint.⁶

Mentions

Reddit hasn’t been searched for this company yet.

6 locations on file in Louisiana (6).

Overall confidence in this score: Medium, 5 of 11 points.

What keeps it from rating higher:

• 8,091 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 17 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Google listings were not opened live (Google Maps terms forbid automated access). Each record’s star distribution sums exactly to its review count (Gray 31+8+16+67+3,100; New Orleans 28+5+4+67+3,366); the five listings’ 5-star total (7,826) is consistent with the listing description’s ‘more than 6,000 5-star reviews across our locations’. The New Orleans listing says ‘Ste B’ where the company, BBB and LDAF say ‘Suite A’. The website’s Trustindex widget shows 3,289 Google reviews, in the range of the individual listings, but it is a single-listing mirror and does not validate any one count. A live read by someone allowed to open Google Maps is still not done.
• No Google review excerpts: Google forbids automated access and the website widget is company-curated, so positive/negative excerpts come from BBB only (2 positive, 1 negative review; 2 complaints).
• Yelp (rating 2.5 and 2.7 in two search snippets, counts cut off), Indeed (3.4 stars, 14 reviews, snippets) and Glassdoor (profile exists, no figures) are search-snippet only; those sites forbid automated access, so nothing was opened and nothing is scored.
• Angi, HomeAdvisor, Thumbtack, Trustpilot and Nextdoor: searches (site: queries) returned no LaJaunie’s profile for Angi, HomeAdvisor, Trustpilot or Thumbtack; Nextdoor is not publicly searchable. Facebook forbids automated access and was not opened (its Q&A pages are AI summaries, not evidence). ProvenExpert’s Slidell profile shows NOT REVIEWED; GuildQuality’s New Orleans profile (a company-solicited survey provider) shows no reviews.
• LDAF Place of Business Permit list is a snapshot revised April 20, 2026; both LaJaunie’s permits show an expiry of 6/30/2026, which has passed, and the list shows no renewal. Treated as current-as-published (Active), not expired, because LDAF has not reissued the list and its mobile app (live data) cannot be used by agents. Insurance and bond are not shown on the list.
• The Mandeville, Baton Rouge and Slidell offices (and the Skeeter Force listing) have no Place of Business Permit row of their own on the LDAF list; the list does have one row per branch for other chains. Not scored (absence on a snapshot is not a confirmed problem). Individual operator licenses (phases) are not searchable online.
• The posted set is not complete (for example a Nov 1 2017 meeting is referred to but not posted, and there are no minutes between January 16, 2018 and June 24, 2020), so cases from those meetings could not be checked. Four cases name Jared LaJaunie: 2079 (2018, continued, outcome not posted), 2339, 2345 and 2370 (2021, stipulated penalties of $1,000, $3,000 and $1,000). The minutes do not describe the conduct behind any of them, and some Commission documents (case files, the Jan 2026 and May 2026 research and contract committee records) were not searched case by case. Case 2079’s charge and outcome could not be found. His 2021 roles rest on the Secretary of State record (member and registered agent since 2008, no amendments); LDAF’s permit list is an April 2026 snapshot.
• Louisiana Attorney General: no complaint data is published and no AG press release naming LaJaunie’s turned up in 4 searches (legal, contract, agent, d2d); the AG’s site was not searched directly. Louisiana has no statewide trial-court case search; parish clerk records were not searched. CourtListener (federal) found one case with LaJaunie’s as plaintiff.
• OSHA establishment search was not opened (human-verification wall, per the Louisiana source guide). Workplace-safety record unknown.
• BBB service areas: the New Orleans file’s ‘more-info’ page timed out on every attempt and the Baton Rouge file’s returned 404, so neither file’s service-area list was read. Both files are for Louisiana addresses and the company operates only in Louisiana, so both are treated as Louisiana scope.
• No separate service agreement or terms-of-service page exists on lajaunies.com. The signed service agreement is not published. The only contract text found is the company’s own BBB reply quoting it (term, renewal, notice and 60% fee) and the website footer (‘Initial 1-year contract required’). Arbitration, class-action waiver and venue terms are not stated anywhere read; recorded as unknown, not ‘no’.
• pctonline.com (Top 100 list), the PCM podcast pages on YouTube and the Inc. profile’s revenue page could not or should not be opened (connection timeouts; YouTube forbids automated access); PCT Top 100 and revenue claims ($12-13M) come from search snippets only.
• Closed or former branches: none found. A Thibodaux address (1538 Hwy 20) and a Gray address (207 Westfield Ave) appear on LinkedIn/MapQuest/pestcontrolreviews.com snippets; they are older addresses of the same business, not listings, and are not claimed.
• Entity: the brand ‘LaJaunie’s Pest Control’ is one Louisiana LLC (LaJaunie’s Pest Control L.L.C., charter 36624197K) with several permit names (‘LAJAUNIES PEST CONTROL’ for Gray; ‘LAJAUNIE’S PEST CONTROL LLC: NEW ORLEANS’). Not related to the unrelated ‘Lajaunie’ companies on the SOS list (auto parts, A/C, salon, etc.).
• Recorded as a gap, not a finding.
• Skeeter Force LLC listing: the live listing was not opened. In the third-party record the name is still ‘Skeeter Force LLC’ and the phone (985-774-1189) is a number that does not appear on lajaunies.com (which publishes 985-859-7378 and the branch numbers); what ties it to LaJaunie’s is its website (a lajaunies.com Mandeville page carrying LaJaunie’s own utm_campaign gbp-skeeter-force-la), its description (‘joined forces with Lajaunie’s Pest Control in April 2024’), the PMP acquisition report and the seller entity’s rename and dissolution.
• No later list has been published, so the 6/30/2026 expiry shown for 0020KH and 0020KJ cannot be checked against a renewal.

Open questions

• SPCC cases: Cases 2339, 2345 and 2370 (2021 stipulated penalties of $1,000, $3,000 and $1,000, against Jared LaJaunie, a member and registered agent of the LLC since 2008 and the responsible licensee on its Gray permit) are scored in legal and regulatory record as pesticide actions in the 5-10 year column (-1 each). Case 2079 (2018, continued, no posted outcome) is recorded, not scored. The minutes do not describe the conduct, and the 2021 permit holder list is not available (the LDAF list is April 2026).
• If counted, sales and contract fairness 4.5 and the score 8.0.
• Skeeter Force LLC listing kept in customer satisfaction as an acquired business, but it still carries the old name and a legacy phone number lajaunies.com does not publish; website, description, campaign tag and the PMP report tie it to LaJaunie’s. Effect on the score is nil.
• Harris’ Pest and Termite Control (Morgan City) is a Google listing with no reviews that says it merged with LaJaunie’s and uses LaJaunie’s Mandeville phone; not researched further.
• LDAF permit renewals for 6/30/2026 cannot be confirmed until LDAF reissues its list (live data is in a mobile app only).
• Google listings still have not been opened live by anyone allowed to; counts are third-party crawl (records updated September 11, 2026 to October 8, 2026).