JA-ROY Pest Control Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★☆☆☆☆BBB, Covington, Louisiana · January 23, 2026

  “Don't waste your time or money on this company Terrible Company , Terrible Company They should be ashamed to collect a paycheck”

  Eddie R.Read on BBB

• ★☆☆☆☆BBB, Covington, Louisiana · February 22, 2024

  “JaRoy has been purchased by an out of state company. Don't expect the same quality service or any customer support. They don't care. My advice is find a new local company.”

  Freddie N.Read on BBB

• ★☆☆☆☆BBB, Covington, Louisiana · February 6, 2024

  “Tech us great”

  Katrina D.Read on BBB

• ★☆☆☆☆BBB, Baton Rouge, Louisiana · July 18, 2024

  “Ja-Roy needs to listen to their customers--especially ones that are doing everything in their power to dismiss them from further contact.”

  Marlene H.Read on BBB

• Other, ja-roy.com · October 22, 2026

  “Bridget has serviced our home for years and has provided prompt and professional service. We are fortunate that she is our service agent!”

  Gloria V.Read on Other

Both profiles cover Louisiana only. Totals re-read November 2, 2026: 4 complaints in 3 years (Covington 2, Baton Rouge 2), all marked Answered; 1 in the last 12 months. A separate BBB file “Presto-X dba Ja-Roy” in Hattiesburg, Mississippi (Rentokil; Mississippi is outside the 24 states) was seen in search results and not used. The Baton Rouge file’s license line cites 0021CW, which is the Covington permit number on the LDAF list (the Baton Rouge permit is 004HD4).

Scored: Complaint record

Complaint themes

• Missed or unreturned appointments and corporate call-center service after the Rentokil purchase
• Billing for termite renewal before the service was done
• Sales-scope dispute: wood-boring beetle treatment outside a termite-only contract (Baton Rouge file, September 30, 2026)

BBB profiles

• Main profile · A+View

• Covington Louisiana: headquarters and corporate-owned locations (BBB of Greater New Orleans Area) · A+ · not accredited · 2 complaints in 3 yearsView

• Baton Rouge Louisiana: 11120 Coursey Blvd (BBB of South Central Louisiana) · A+ · not accredited · 2 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No evidence of door-to-door selling found. The careers page lists a Residential Sales Specialist role; the job description (careers.rentokil-initial.com) timed out and was not read, so the sales method (door-to-door vs inbound/inspection leads) is unknown. No customer report of reps at the door was found in the BBB reviews or complaints.

• “Possible positions could include, but are not limited to: ... Residential Sales Specialist”

  ja-roy.com · retrieved October 28, 2026⁵

Contract terms and pricing

• The company’s published pages give no minimum term, auto-renewal, cancellation method, cancellation fee or arbitration terms. They refer to a separate plan document: “Treatments and Covered Pests defined in your Plan. Limitations apply. See Plan for details.” The plan is not published online.⁹

  “Treatments and Covered Pests defined in your Plan. Limitations apply. See Plan for details.”

• Company claim: “100% satisfied” guarantee (“If the pests return, so will we!”). Claim only; it states no fee or term.⁸

  “Making sure you are 100% satisfied with your pest control service is our promise to you. If the pests return, so will we!”

• The LDAF Structural Pest Control Commission approved four Ja-Roy termite contracts on 14 Sept 2022 (retreat with/without repairs, combination and liquid). The minutes give no terms.¹⁰

  “Rentokil North America dba Ja-Roy Pest Control – Combination Retreat with Repairs Contract”

• One BBB complainant (June 7, 2024) says they signed a seven-year termite service contract, paid $1,300 for the initial treatment and $275 for the next annual inspection. A single customer report; not the company’s own statement.¹¹

  “I signed a seven year contract for termite service with this company last year.”

• The company’s protection-plans page says the all-year plan has “recurring Automatic Payment” and an estimated price of $35 to $80 per month, and promises free re-treatment; it states no minimum term, renewal, cancellation method or fee. Automatic payment is a billing method, not a stated auto-renewal. The guarantees page says “No hidden fees. No fine print.” (company claim) and “As long as you stay enrolled”, and again refers to the plan for terms (“Terms outlined in your service plan.”). The site’s Terms and Conditions page covers use of the website only (it names no arbitration clause and refers disputes to Washington State courts); it is not the service contract.¹²

  “Convenient payment options with recurring Automatic Payment for your convenience”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• November 2, 2026 · BBB (Covington HQ file + Baton Rouge file) · Complaint summaryScored: Complaint record

  BBB shows 4 complaints in the last 3 years across the two Louisiana files, all marked Answered. Covington file: 2 (May 6, 2024 and June 7, 2024, both customer service/billing); 0 in the last 12 months. Baton Rouge file: 2 (February 4, 2025 customer service; September 30, 2026 order issues, a dispute over whether powderpost beetle treatment fell under a termite-only contract; both with business responses); 1 in the last 12 months. Both files are rated A+ and are not BBB accredited. BBB complaints are unverified customer allegations.^{11, 25}

• September 4, 2026 · California (Alameda County DA with 28 other California DAs and the Los Angeles City Attorney) · SettlementN/A

  PARENT-LEVEL, NOT BRAND-SPECIFIC: $3.15 million civil settlement announced September 4, 2026 with Terminix International Inc. and Rentokil North America, Inc. (collectively “Terminix” in the release; Rentokil North America, Inc. is the entity that holds the Louisiana Ja-Roy permits) over unlawfully disposed pesticides/hazardous waste and improperly managed customer records at Terminix facilities in California, 2021-2024. The release names the Terminix and Western Exterminator Company names for Alameda County; it does not mention Ja-Roy or Louisiana. Recorded for context, not scored.²⁹

• March 26, 2026 · Louisiana (LDAF Structural Pest Control Commission) · EnforcementScored: Legal and regulatory record (−2)

  Case 25-SPCC-2589, Rodney Teel, RNA Inc dba Ja-Roy Pest Control, 18211 Branch Crossing Drive, Covington. Five violations of La. R.S. 3:3371(A)(14) (LAC 7:XXV.117(H), 117(H)(1), 117(H)(4), 119(A)(1), 141(H)(2)). Stipulation: respondent admits the allegations and agrees to a $1,600 penalty; Commission accepted it unanimously. Mr. Teel is the Contact (responsible licensee) on the Covington permit 0021CW. The 2026 minutes are scanned images. The case is listed under the heading STIPULATED CASES, not Contested Cases; Mr. Teel was not present.²⁷

• November 26, 2024 · US (W.D. Tenn.) · LawsuitN/A

  PENDING PRIVATE SUIT AGAINST THE PARENT, not scored: Laborers Local 235 Pension Fund v. Rentokil Initial PLC (W.D. Tenn., 2:24-cv-02932, filed November 26, 2024), a securities class action (CourtListener lists nature of suit 850 Securities/Commodities). The CourtListener excerpt of the amended complaint (filed April 8, 2025) quotes a confidential witness who worked under the Ja-Roy brand in Louisiana. Allegations only. Status was not re-checked live (CourtListener showed a human check on November 2, 2026); the October 28, 2026 capture lists no termination date.³⁰

• September 21, 2023 · Louisiana (LDAF Structural Pest Control Commission) · EnforcementScored: Legal and regulatory record (−2)

  Case 23-SPCC-2517, Rodney Teel d/b/a RNA Inc., Ja-Roy Pest Control, 18211 Branch Crossing Drive, Covington. Three violations of La. R.S. 3:3371(A)(14) (two of LAC 7:XXV.141(H)(I), one of 141(J)(7)(b)). Stipulation signed by all parties; $950 penalty; accepted unanimously. Mr. Teel was not present; the minutes record no contested hearing.²⁸

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Best-practices recognition from GreenPro (company claim; not checked on the issuer’s site).²²

• Ja-Roy Pest Control is insured and bonded (company claim; LDAF requires proof of insurance and bond for the permit, amounts not shown).³

• Company says it has local offices in Hammond, Slidell, Covington, Franklinton and nearby, but its contact page lists only Covington, Baton Rouge, Franklinton and St Rose.³

• Company says it joined forces with Dugas Pest Control and Presto-X (Rentokil brands) to serve more of Louisiana.⁹

Mentions

• Kemp Anderson Consulting (seller’s M&A advisor) · News · March 1, 2021 · Neutral toneRead

  Rentokil Announces Acquisition of Ja-Roy Pest Control

  Rentokil North America bought Ja-Roy, then ranked No. 88 on the 2020 PCT Top 100; terms undisclosed. The page gives the founding and ownership history.

  “Paul Williamson purchased Ja-Roy in 1984”

• r/batonrouge · Reddit · Date not shown · Negative toneRead

  Dugas Ja-Roy Scam

  A Baton Rouge thread whose title calls Dugas/Ja-Roy a scam; the snippet shown only gives a commenter noting that Rentokil owns both brands. Reddit blocked the page (human check), so nothing else was read.

  “Rentokil owns it all. Terminix, presto-x, Erlich, dugas, ja-roy, Florida pest control, western pest management, etc.”

• Angi · Directory · Date not shown · Positive toneRead

  Angi pest-control listings (Folsom, Louisiana)

  Angi’s Folsom list shows old Ja-Roy reviews (2014-2016, 5.0 stars); no current Angi rating or count was obtained.

  “Signed up with Ja-Roy and haven't had a problem since!”

Reddit hasn’t been searched for this company yet.

5 locations on file in Louisiana (5).

Overall confidence in this score: Low (provisional), 4 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 12 independent websites cited (25 or more earns a point).
• 4 of 5 factors scored (not scored: sales and contract fairness).
• 3,445 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the licensing medium (high earns a point).
• Verifier corrected or removed 10.5% of the items checked (10% or fewer earns a point).

How confidence is set

Gaps in the record

• The four addressed listings were corroborated against the company’s contact page addresses instead; no Google review excerpts were collected.
• Service-area Google listing (3.5, 43 reviews, phone 888-287-6038): the raw third-party record shows the ja-roy.com website (own page /locations/southeast-louisiana/, loads), claimed, not closed; the phone was still not confirmed on a fetched company page (the Westwego location page timed out on October 28, 2026 and twice on November 2, 2026).
• LDAF has no web lookup. The only permit evidence is the PDF list revised April 20, 2026, which shows each permit Active with expiry 6/30/2026; the 2026-27 renewal could not be checked for 0021CX, 004HD4 or 004JP9. Insurance and bond amounts are not published. No individual licensee lookup exists.
• SPCC minutes were scanned for Sept 2020 to June 2026 meetings (26 sets; 2025-2026 sets are scanned images read by OCR, so a missed or garbled name is possible). Searched for Ja-Roy, Rentokil, RNA, Presto, Dugas, Teel, Spears, Beilman and Mills. Earlier minutes and committee meetings were not read. Cases that name only a different Rentokil person or brand would not be found.
• Louisiana AG: complaint data is not published, and no AG action against Ja-Roy was found in search. Parish court records (St. Tammany, East Baton Rouge and others) are not searchable statewide; CourtListener returned only the parent securities class action and unrelated bankruptcy filings listing Ja-Roy as a vendor. OSHA’s establishment search sits behind a human-verification wall and was not used.
• Yelp, Facebook, Indeed and Glassdoor were not fetched (their terms forbid automated access). Yelp counts above are search snippets only. Glassdoor has a “JA-Roy Pest Control” employer page (EI_IE8644169) whose rating was not read, so no employee reviews are on file. Indeed has no Ja-Roy page in search results.
• Angi: the company appears on Angi but only old (2013-2016) reviews were visible; no profile rating/count was found. Thumbtack, HomeAdvisor, Trustpilot and Nextdoor searches returned no Ja-Roy profile. Birdeye (249 reviews, Slidell address) is an aggregator and is excluded.
• Door-to-door status unknown: the Rentokil careers posting for Residential Sales Specialist (Baton Rouge) timed out and was not read. The ja-roy.com careers page lists only the role title.
• Contract terms: the plan terms (“See Plan for details”) are not published, so minimum term, renewal, cancellation method and fee, and arbitration are unknown. The 2022 SPCC minutes show the Commission approved four termite retreat contracts but do not give terms.
• No fine print.” (company claim) and refers to the plan for terms; no term, renewal or fee is stated. FAQ answers on ja-roy.com are collapsed accordions and were not captured.
• Kemp Anderson (seller’s advisor) and the company site are the only sources for the 1971 founding and Williamson ownership history; the company’s own claim has not been independently checked.
• Ja-roy.com Terms and Conditions (section 5.1) forbid automated access, robots and scraping.
• The two SPCC minutes PDFs (September 21, 2023, March 26, 2026) were re-downloaded and confirmed.
• No covered-state office outside Louisiana is known, so no ‘licensing/registry’ entries are needed.

Open questions

• LDAF has no live lookup and the list is dated April 20, 2026: 2026-27 renewals of 0021CX, 004HD4 and 004JP9 cannot be verified.
• Workplace is unscored because Glassdoor/Indeed were not read (terms forbid automated access).
• Service-area Google listing phone not confirmed on a company page.