Is JA-ROY Pest Control legit?

Licenses

Company pesticide licenses in each state where it has a location, with the status the issuing agency showed on the date retrieved.

• Louisiana

  Louisiana Department of Agriculture and Forestry (BBB-reported): Place of Business Permit²⁰

  Status: BBB records show the license · Number 0021CW · Expires 6/30/2027

• Louisiana

  Louisiana Department of Agriculture and Forestry (LDAF), Structural Pest Control Commission: Place of Business Permit⁶

  Status: Active (LDAF POB list revised April 20, 2026) · Number 0021CX · Expires 6/30/2026

• Louisiana

  Louisiana Department of Agriculture and Forestry (LDAF), Structural Pest Control Commission: Place of Business Permit⁶

  Status: Active (LDAF POB list revised April 20, 2026) · Number 004HD4 · Expires 6/30/2026

• Louisiana

  Louisiana Department of Agriculture and Forestry (LDAF), Structural Pest Control Commission: Place of Business Permit⁶

  Status: Active (LDAF POB list revised April 20, 2026) · Number 004JP9 · Expires 6/30/2026

Better Business Bureau record

• Its BBB profile shows an A+ grade and 4 complaints in the last three years.

  Not BBB accredited.^{18, 20}

  Full BBB record

What customers say

Ratings and counts as each site showed them on the date retrieved.

• Google

  3,445 reviews across 5 western US listings, averaging 4.8 out of 5 (weighted by review count).^{13, 14, 15, 16, 17}

• Other

  4.8 out of 5 from 2,246 reviews (ja-roy.com).^{8, 22}

  Retrieved October 28, 2026

• BBB

  1.0 out of 5 from 7 reviews (Covington, Louisiana).^{18, 19}

  Retrieved November 2, 2026

• Yelp

  2.6 out of 5 from 5 reviews (Slidell, Louisiana).²⁴

  Retrieved October 28, 2026

Review excerpts and the themes customers raise are on the company’s review page.

Legal and regulatory record

Only resolved government actions count toward the score. Pending lawsuits, private suits and allegations are listed as such; they are allegations, not findings.

• LDAF Structural Pest Control Commission case 25-SPCC-2589: Rodney Teel (responsible licensee, RNA Inc dba Ja-Roy Pest Control, Covington), five LAC 7:XXV violations, stipulation, $1,600 (2026)²⁷

  Counted in the score: −2

• LDAF Structural Pest Control Commission case 23-SPCC-2517: Rodney Teel d/b/a RNA Inc., Ja-Roy Pest Control, Covington, three LAC 7:XXV.141 violations, stipulation, $950 (2023)²⁸

  Counted in the score: −2

• PARENT-LEVEL, NOT BRAND-SPECIFIC: $3.15 million civil settlement announced September 4, 2026 with Terminix International Inc. and Rentokil North America, Inc. (collectively “Terminix” in the release; Rentokil North America, Inc. is the entity that holds the Louisiana Ja-Roy permits) over unlawfully disposed pesticides/hazardous waste and improperly managed customer records at Terminix facilities in California, 2021-2024. The release names the Terminix and Western Exterminator Company names for Alameda County; it does not mention Ja-Roy or Louisiana. Recorded for context, not scored.²⁹

  September 4, 2026 · California (Alameda County DA with 28 other California DAs and the Los Angeles City Attorney) · Settlement · Not scored

• PENDING PRIVATE SUIT AGAINST THE PARENT, not scored: Laborers Local 235 Pension Fund v. Rentokil Initial PLC (W.D. Tenn., 2:24-cv-02932, filed November 26, 2024), a securities class action (CourtListener lists nature of suit 850 Securities/Commodities). The CourtListener excerpt of the amended complaint (filed April 8, 2025) quotes a confidential witness who worked under the Ja-Roy brand in Louisiana. Allegations only. Status was not re-checked live (CourtListener showed a human check on November 2, 2026); the October 28, 2026 capture lists no termination date.³⁰

  November 26, 2024 · US (W.D. Tenn.) · Lawsuit · Not scored

One other record (complaint summaries and permits) is on its review page.

Does it sell door to door?

• N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

  Sales evidence

How it ranks

• #117 of 164 in the West

  Handshake Score 7.2 out of 10, Low confidence (provisional).

  Strongest: licensing and compliance (10.0/10). Weakest: legal and regulatory record (6.0/10). Sales and contract fairness: N/A.

  How we scored itFull rankings

Related

• Rankings by state
• How we review companies