How do I cancel LaJaunie's Pest Control, and is there a cancellation fee?

What the record says about canceling LaJaunie's Pest Control

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• The footer note on the company’s pages (visible paragraph under the page footer, repeated site-wide) says the Re-Treat Guarantee is available only for the Maintenance Programs (Healthy Home, Complete Protection and Healthy Home Plus) and that an ‘Initial 1-year contract’ is required. The sentence follows the program list, so it is read as the minimum term of those programs; the company’s own BBB reply independently states a twelve-month term for the Healthy Home Plus Rodent plan.⁶

  “Re-Treat Guarantee: Available only for Maintenance Programs; Healthy Home Plan, Complete Protection Plan, and Healthy Home Plus Plan. Initial 1-year contract required.”

• Contract terms in the company’s own words (its reply to a BBB complaint, quoting the signed agreement): billed by auto-pay; after the initial one-year period the agreement is automatically renewable and can be canceled any time after the first twelve months by either party with 30 days’ written notice; if the customer cancels before the one-year term ends, the customer agrees to pay 60% of the remaining balance; services are canceled and 60% of the remainder charged if the customer does not allow service for 2 consecutive services (6 months).⁸

  “After the initial one-year period, this agreement is automatically renewable and can be canceled any time after the first twelve months by either party giving 30 days written notice.”

• The 60% fee was applied in practice (same BBB reply): after a Healthy Home Plus Rodent customer canceled with four quarterly services left, the company wrote ‘60% of the $588 balance 352.80 is due before we can process your cancellation’ and later credited a $49 payment against it. Company-stated figure; used for sales and contract fairness.⁸

  “Currently, there are four remaining services on your contract, meaning 60% of the $588 balance 352.80 is due before we can process your cancellation.”

• A second BBB complainant (08/22/2025, unanswered by the company) says she was billed a cancellation fee of $294 after the follow-up visit she had been promised did not happen; she also says two agents told her the service was a two-visit treatment for $244. Customer allegation, not a finding. It is consistent in kind with the 60%-of-remaining fee the company states.⁸

  “I am seeking a refund of the initial $244 fee as well as a waiver from the service cancellation fee of $294 that the merchant subsequently billed me for.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. LaJaunie's Pest Control’s score on this factor: 5.5 out of 10.

• 12-month minimum term^{6, 8}

  Counted in the score: −1

• Early-cancellation fee 60% of remaining balance⁸

  Counted in the score: −3

• Auto-renews⁸

  Counted in the score: −0.5

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