J&J Exterminating Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★☆☆☆☆BBB, Louisiana headquarters and corporate-owned locations · December 27, 2024

  “STILL HAVING HARASSING CALLS AND INQUIRIES. TELL THEM TO TAKE THEIR JUNK AND LEAVE US ALONE. SENIORS WATCH OUT.”

  Rick TRead on BBB

• ★☆☆☆☆BBB, New Orleans, Louisiana file · December 5, 2024

  “SENIORS WATCH OUT. THEY WILL TAKE YOUR MONEY FOR POOR SERVICES AND TRY TO HARASS YOU FOR CONTINUATION OF BELOW REMOVEDFEES. WATCH OUT, AGAIN, SENIORS”

  Rick TRead on BBB

• ★☆☆☆☆BBB, New Orleans, Louisiana file · August 1, 2024

  “Will the employee who came to house told my dad it would be $125 to start and $75 a month afterwards. On the day after service they tried to debit the $3500 talking about it was for installation fee”

  Beebop RRead on BBB

• Other, Company website review feed

  “Trevor was very patient, answered my questions extensively and very professional.”

  Connie L.Read on Other

• Nextdoor, Beaumont, Texas

  “J & J exterminating ! In fact they are at my house as I type this”

  D. C.Read on Nextdoor

Profile scope: headquarters (Lafayette) and corporate-owned locations; Baton Rouge, Shreveport, Lake Charles and Monroe link to it

Scored: Complaint record

Complaint themes

• Renewal invoices after cancellation
• Collection referrals for small or paid balances
• Refunds for termite renewals after a home sale

BBB profiles

• Main profile · A+View

• J and J Exterminating of New Orleans (BBB of Greater New Orleans Area; alternate names Houma, Mandeville) · A+ · accredited · 3 complaints in 3 yearsView

• J & J Exterminating Co. of Lake Charles, Inc. (branch file; its own listed complaint only) · A+ · accredited · 1 complaint in 3 yearsView

• J & J Exterminating Company of Baton Rouge (branch file; mirrors headquarters summary, 0 own complaints listed) · A+ · accredited · 0 complaints in 3 yearsView

• J & J Exterminating of Shreveport (branch file; mirrors headquarters summary, 0 own complaints listed) · A+ · accredited · 0 complaints in 3 yearsView

• J & J Exterminating of Monroe (branch file; mirrors headquarters summary, 0 own complaints listed) · A+ · accredited · 0 complaints in 3 yearsView

• J&J Exterminating of Tyler, Texas (branch file; mirrors headquarters summary, 0 own complaints listed) · A+ · accredited · 0 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No evidence of a current door-to-door program. The careers page is a general inquiry form with no summer-sales, canvassing or door-knocking role. The only door-to-door mention is historical (the 1959 founders ‘knocking on doors’, PCT 2019). Inbound-lead sales visits exist: a BBB reviewer’s rep came to the house after the customer’s call on a lead (BBB New Orleans review, 08/2024), and a Hammond branch visit in January 2026 to a house whose previous owner held a termite contract. Neither is a solicitation at the door. No solicitor-permit record was searched (parish and city permits only). Recorded as unknown.

• “Careers: J&J Exterminating Co. offers an exciting, goal driven career for people all over the great state of Louisiana.”

  jjext.com · retrieved October 28, 2026²

• “J&J Exterminating has grown from two brothers knocking on doors for business to a $29 million business with 13 offices and more than 250 employees.”

  pctonline.com · retrieved October 28, 2026⁴

Contract terms and pricing

• Residential pest control is sold as Gold Shield 365: one inspection, then a quarterly exterior barrier treatment with 365-day guaranteed protection. The site publishes no price, term, renewal or cancellation terms: ‘Contact us for rate information in your area.’⁷

  “Contact us for rate information in your area.”

• Company claim: unlimited call-backs, 365 days a year.³

  “We Guarantee Our Service and Offer Unlimited Call-Backs, 365 Days A Year.”

• Termite wood-replacement warranty (pre-construction program) continues a minimum of five years ‘as long as the agreement is renewed on an annual basis’; liquid protection lasts about seven years; the post-construction liquid and baiting programs do not include the wood-replacement warranty (sold separately).⁸

  “The Wood Replacement Program continues for a minimum of five years as long as the agreement is renewed on an annual basis.”

• Company statement in a BBB reply (Hammond branch manager, April 14, 2026): a termite contract belongs to the address and its owner is responsible for the bill to maintain coverage, and canceling carries ‘no penalty or fee’. Read as the company’s stated cancellation fee for termite coverage (none) and as coverage that continues, with renewal invoices, until canceled. This concerns termite coverage inherited at one address, not the Gold Shield 365 pest-control service, so it is not used as the general service contract’s cancellation fee or renewal term.⁹

  “If he does not wish to continue the service, there is no penalty or fee. We can simply cancel the account and retrieve the stations at the address that are already in place there.”

• Company statement in a BBB reply (New Orleans, December 2, 2024): a customer canceled pest control but ‘termite was not canceled’; the $275 billed was termite protection renewal. The company’s reply separates the canceled pest-control service from the uncancelled termite protection, so this describes termite renewal only and is not scored as the general contract’s auto-renewal.¹⁰

  “termite was not canceled, the 275$ was termite protection rei.”

• Company statement in a BBB reply (Lafayette, January 2, 2025): the termite bait-station service requires an annual inspection ‘once a year’; if the customer does not continue service the stations have to be pulled; the company cites ‘our contractual obligations’. No contract text is published.¹¹

  “the annual inspection that's required for this service, the inspection only happens once a year”

• Company statement in a BBB reply (New Orleans, May 1, 2024): J&J’s insurance provider does not cover liquid treatments after 10 years without retreating; a 14-year customer who refused to retreat had the policy canceled and was refunded the $171.60 renewal.¹⁰

  “J&J's insurance provider does not allow us to cover liquid treatments after 10 yrs without retreating.”

• Customer report (BBB Lafayette complaint, September 25, 2026, Billing): signed up in 2025 for ‘a 1 year contract’; when calling to cancel in April 2026 was told ‘we were not on a contract’. One report; the company reply does not address the term.⁹

  “we were signed up for a 1 year contract, that contract was over with in April 2026 i believe”

• Customer report (BBB New Orleans complaint, August 15, 2025): annual termite/pest renewal requested by the company in April 2025 ‘with a fee of $300.00 for the year’. Reddit snippet (r/NewOrleans, not page-verified): a J&J customer says annual renewal is $276.¹⁰

  “In April of 2025 they had requested the renewal of our contract with a fee of $300.00 for the year”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 28, 2026 · BBB Serving Acadiana, J&J Exterminating of Lafayette file (headquarters and corporate-owned locations) · Complaint summaryScored: Complaint record

  BBB rating A+, accredited since 12/13/2000. 5 complaints in the last 3 years, 3 in the last 12 months, all five with a business response (none unanswered). Types: billing (4) and one 2025 refund dispute. Themes: renewal invoices after the customer says they canceled, collection referrals for small or paid balances ($1 balance in 2024), and refunds for termite renewals after a home sale. Statuses on the page: 2 Resolved, 3 Answered. No pattern-of-complaints alert or government-action notice on the page text read.^{9, 32}

• October 28, 2026 · BBB of Greater New Orleans Area, J and J Exterminating of New Orleans file (headquarters and corporate-owned locations; alternate names Houma and Mandeville) · Complaint summaryScored: Complaint record

  BBB rating A+, accredited since 5/22/2015. 3 complaints in the last 3 years, 0 in the last 12 months; all three have a business response. Types: product issue (2025 refund after a home sale, Resolved), billing (November 2024 renewal billed after the customer declined; collection referral) and billing (May 2024 renewal refunded after the company declined to cover a 14-year-old liquid treatment).^{10, 33}

• October 28, 2026 · BBB of Southwest Louisiana, J & J Exterminating Co. of Lake Charles, Inc. branch file · Complaint summaryScored: Complaint record

  Branch file (links to the Lafayette headquarters). Its summary line repeats the headquarters’ 5 complaints / 3 in 12 months, but the only complaint listed on the branch’s own page is one dated 10/30/2023 (Customer Service, Resolved): an annual-renewal invoice the customer did not renew was sent to a collection agency; the business said she was ‘never in true collections’ and cleared the balance; the customer accepted. It falls 2 days inside the 3-year window and is counted once as the branch’s own complaint. BBB rating A+, accredited since 8/1/1990.^{34, 50}

• October 28, 2026 · BBB branch files for Baton Rouge, Shreveport, Monroe and Tyler Texas (each shows ‘View Headquarters’) · Complaint summaryScored: Complaint record

  Each branch page is A+ and BBB Accredited (Baton Rouge since 7/15/2013, Monroe since 3/15/2018; Shreveport since 5/8/2006) and shows the headquarters’ summary line (5 complaints in 3 years, 3 in 12 months) with ‘There are no matching results’ for complaints of its own, and the headquarters’ single review. Because the numbers repeat the Lafayette headquarters file, they are not added again. The Tyler, Texas file (accredited since 5/21/2018) shows the same headquarters summary, which also shows the Lafayette headquarters file spans Texas branches.^{38, 51, 52, 53, 54}

• October 28, 2026 · US EPA ECHO facility search (name ‘J & J Exterminating’, state LA) · EnforcementN/A

  EPA ECHO returned 0 facility rows. Not exhaustive: it covers EPA-tracked facilities; FIFRA cases against a pest control firm may not appear.⁵⁵

• October 28, 2026 · US EPA ECHO facility search (name ‘J and J Exterminating’, state Texas) · EnforcementN/A

  EPA ECHO returned 0 facility rows. Not exhaustive.⁵⁶

• December 12, 2023 · Louisiana Department of Agriculture and Forestry, Structural Pest Control Commission (SPCC) · EnforcementScored: Legal and regulatory record (−2)

  Case 23-SPCC-2516, Robert W. Soileau d/b/a J & J Exterminating Co. - Lake Charles (P.O. Box 6358, Lake Charles). The Commission accepted a signed stipulation with a $1,500.00 penalty at its 12 Dec 2023 meeting; the case had been continued at the 21 Sep 2023 meeting. The minutes do not list the charges, and Mr. Soileau was not present. Attribution: Soileau is the responsible licensee on the Lake Charles place-of-business permit 0020DP, whose LDAF contact e-mail is a jjext.com address; the Lake Charles operation is the company-run J & J Exterminating Company of Lake Charles, Inc. (Louisiana SOS, officers Robert L. John Jr. and Robert Lewis John III, principal office 1717 W Prien Lake Road, the permit address), not a franchise or separately owned operator. The same person appears in the SPCC’s October 2018 minutes as attending for J & J Exterminating (see the 2018 case below). Classification: the Commission accepted ‘the facts set forth in the stipulation’, signed by all parties, so it is a stipulated settlement (not a bare fine). Review of every posted SPCC minutes file from 2016 to 3 Jun 2026 (text, and OCR for scanned files) found no other J&J case besides the 2018 case below.^{39, 48, 49}

• October 10, 2018 · Louisiana Department of Agriculture and Forestry, Structural Pest Control Commission (SPCC) · EnforcementN/A

  Case No. 2090, Robert Soileau (listed in the minutes as attending for J & J Exterminating; later the responsible licensee on the Lake Charles permit 0020DP). At the 10 Oct 2018 meeting the Department charged him with seven violations of La. R.S. 3:3371(A)(14), specifically LAC 7:XXV.141(A)(2), involving the concentration at which product was applied during a pre-construction treatment. Facts were agreed at the hearing and the Commission found they supported the charges; the Department recommended $200 per violation ($1,400) and the Commission set $1.00 per violation, $7.00 in total. Earlier hearing dates (Apr and Jul 2018) were continuances. If it were read as a stipulated settlement it would be legal and regulatory record -1 (5 to 10 years); the neutral reading is taken.⁵⁷

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Louisiana’s largest independently-owned pest control company; family owned and operated; 15 locations across Louisiana and Texas; in business since 1959.³

• Unlimited call-backs 365 days a year; 24 hour response time.⁶⁸

• Commercial products ‘AIB Certified’ and ‘USDA Governmental FDA Regulated’ (not checked with the issuers).³

• 2019 size per trade press quoting the company: $29 million business, 13 offices, more than 250 employees.⁴

• Branches run as separate Louisiana corporations/LLCs and Texas LLCs sharing one family ownership and one brand.⁵

Mentions

Reddit hasn’t been searched for this company yet.

15 locations on file in Louisiana (13), Texas (2).

Overall confidence in this score: Medium, 5 of 11 points. N/A (not scored): sales and contract fairness. The reason is under “How we scored it.”

What keeps it from rating higher:

• 4 of 5 factors scored (not scored: sales and contract fairness).
• 3,798 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the licensing medium (high earns a point).
• 18 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• Identity was checked from the raw third-party records (claimed listings, website jjext.com, each listing’s website link points to its branch page on the company site) and the company’s location page, which lists the same 15 addresses.
• Louisiana licensing: LDAF has no web lookup. The only source is its POB list PDF (revised April 20, 2026, still the current file on October 28, 2026). Its 6/30/2026 expiry dates predate the 2026-27 renewal. BBB profile pages (third-party, citing LDAF) show 6/30/2027 expiries for permits 0020DN (Lafayette), 0020DH (Baton Rouge), 0020DV (Monroe) and 0020DP (Lake Charles); renewal of the other nine branch permits (and the Marine and Genesys permits) is not confirmed. Insurance and bond amounts are not shown. The LDAF mobile app could not be used.
• Individual applicator licenses were not looked up (no public LDAF search). BBB’s Lafayette profile lists about 37 LDAF license numbers with 12/31/2026 to 12/31/2028 expiries; they were not recorded. The responsible licensee per permit comes from the POB list’s Contact column.
• Louisiana Secretary of State: seven entities read (Lafayette, Alexandria, Crowley, DeRidder, Lake Charles, New Orleans LLC, Shreveport LLC). A second Lake Charles record (‘J & J Exterminating Company, Inc. of Lake Charles, Louisiana’) could not be opened. Entities for Baton Rouge, Monroe, Natchitoches, Mandeville (trade name ‘J&J Exterminating of Mandeville’ held at Lafayette), Houma and Hammond were not individually resolved. The Texas entity J AND J EXTERMINATING OF TEXAS LLC was not looked up (Comptroller/SOS search not run).
• Texas: licenses read from TDA’s Commercial Business CSV (file Last-Modified 26 Oct 2026). A search of TDA’s enforcement report snapshot (October 27, 2026) for ‘J & J’, ‘EXTERMINATING OF TEXAS’, ‘LANE PEST’, the five license numbers and ‘WOODARD’ returned 0 rows. Two further Texas licenses (0568752, 0920824) are held under the DeRidder and Shreveport entity names with no Texas office.
• Louisiana SPCC: every posted minutes file from 2016 to 3 Jun 2026 was text-searched, and scanned files (October 2016, December 2016, January 2018, October 2018, June 2024, March 2025, May 2025, September 2025, March 2026, May 2026, June 2026) were OCR’d, for J&J, the company’s officers and the POB contact licensees. Two cases turned up: 23-SPCC-2516 (2023, scored) and Case 2090 (2018, recorded, not scored). OCR can miss names; the charges in 23-SPCC-2516 are not stated in the minutes. Minutes after 3 Jun 2026 are not yet posted. Several pre-2016 and ‘doc’ minutes files are outside the 10-year legal and regulatory record window or have no text. Consumer complaints to LDAF district offices are not published.
• No lawsuit, attorney-general, FTC or consent-order record found by search or EPA ECHO (Louisiana and Texas name searches returned 0 rows); this is not proof of none. Louisiana has no statewide trial-court search (parish clerks, many paywalled), CourtListener and OSHA’s establishment search sit behind human checks (not bypassed), and the Louisiana AG publishes no complaint data.
• Yelp (branch pages exist for Lafayette, Baton Rouge, Mandeville, Crowley, Hammond, Natchitoches and others), Facebook, Indeed and Glassdoor were not opened (terms forbid automated access). Facebook ‘90% recommend (317 reviews)’, the Yelp Lafayette title and Indeed 3.2 from 45 reviews are search-snippet only and are not scored. Reddit showed a human-verification page; KETK showed a human-verification check. RepVue: no page found.
• No Angi, HomeAdvisor, Thumbtack or Trustpilot profile was found by search. Nextdoor has a public Beaumont page with recommendations but no star rating or count. A BBB Beaumont file was not found (a Facebook post snippet says ‘J&J Exterminating of Beaumont’ won a BBB Southeast Texas micro-business award; not opened, not recorded as an award).
• No service agreement, FAQ or terms page is published (jjext.com/terms-of-use returns 404; the residential page says ‘Contact us for rate information’). Contract length, renewal, cancellation channel and arbitration are known only from company replies on BBB and customer reports. Gold Shield 365’s term and cancellation terms are unknown.
• Door-to-door: no evidence either way for the present (see the sales evidence). No parish or city solicitor-permit search.
• Possible other branches: a search snippet shows a Yelp page for ‘J & J Exterminating’, 1017 Progress St, New Iberia, Louisiana, and a Facebook page listing 6313 Equity Dr, Baton Rouge (older address).
• BBB branch files (Baton Rouge, Shreveport, Monroe, Lake Charles, Tyler Texas) repeat the Lafayette headquarters’ summary line (5 complaints / 3 in 12 months, 1 review); only Lake Charles lists a complaint of its own. The headquarters file covers branches in both Louisiana and Texas, so no one-state BBB profile exists.
• No other covered-state office, license or registry exists to research.
• The Texas entity J AND J EXTERMINATING OF TEXAS LLC (holder of the Tyler, Beaumont and Lane Pest Control TDA licenses) was not looked up at the Texas Comptroller/SOS; it is tied to the brand by the TDA license names, the jjext.com listing websites, and operators who are J&J Louisiana permit contacts (Adam L Woodard, Jeremi D Farrar).

Open questions

• LDAF permits show 6/30/2026 expiry on the 20 Apr 2026 list; only four permits are confirmed renewed to 2027 (via BBB). No agency lookup exists.
• Texas Comptroller/SOS record for J AND J EXTERMINATING OF TEXAS LLC not looked up.
• Gold Shield 365 term, renewal and cancellation terms are unpublished.