Terminix NOLA Review

Weights add to 100% without the factors marked N/A. How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

“In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

• ★★★★★Other, terminixnola.com testimonials

  “Within 24 hours of my call for service, the gentleman showed up when expected, went straight to his task and answered any questions we had.”

  Darlene M.Read on Other

• ★☆☆☆☆BBB, Metairie, Louisiana · December 26, 2025

  “I never heard back so I called the number a few times, and no one would pick up the phone.”

  Landry A.Read on BBB

• ★★★★★Other, terminixnola.com testimonials

  “Prompt, professional and courteous at a reasonable price!”

  Michael B.Read on Other

• ★☆☆☆☆BBB, Metairie, Louisiana · November 17, 2023

  “have hired staff that are not experienced enough to determine what has to be done.”

  Easter T.Read on BBB

• ★☆☆☆☆BBB, Mandeville, Louisiana · November 7, 2025

  “Comes measured only writes an estimate ? Okay then says I dont have anything ! I call for a manager.”

  Wendy B.Read on BBB

• ★☆☆☆☆BBB, Mandeville, Louisiana · December 1, 2024

  “I called yesterday for a quote and was given two options 1. $148.63 for the initial enrollment fee and then I could go with $116/month or $40/month after that.”

  Auri S.Read on BBB

Profile scope: Metairie file (Terminix Service Company, Inc.). All three are BBB of Greater New Orleans Area files covering Louisiana only.

Scored: Complaint record

BBB profiles

• Main profile · A+View

• Terminix Exterminating Co., Inc. (Mandeville) · A+ · accredited · 1 complaint in 3 yearsView

  The one complaint (11/07/2025) shows status Answered with a company response.

• Riverlands Terminix Inc. (LaPlace) · A+ · accredited · 0 complaints in 3 yearsView

Door-to-door sales: N/A

N/A: the research didn’t establish door-to-door selling. It isn’t proof that the company never knocks.

No door-to-door or summer-sales program found. The company’s employment page recruits permanent full-time technicians (applications in person at Metairie or online); no canvassing role. No customer report of a rep at the door was seen in the BBB reviews read (4 reviews). Solicitor permits (parish/city) were not searched. Recorded as unknown.

• “Terminix of New Orleans is looking for permanent, full-time employees for our growing business.”

  terminixnola.com · retrieved November 2, 2026⁹

Contract terms and pricing

• The company sells “annual” residential pest control contracts; its home page invites visitors to “sign up for one of our annual New Orleans pest control contracts” and its offers are for “New Annual Residential Pest Control Contracts Only”. No term, renewal, cancellation or fee wording is published.^{10, 11, 12}

  “sign up for one of our annual New Orleans pest control contracts”

  Scored: Sales and contract fairness (−1)

• Recurring mosquito control is sold only on an annual contract: “Must sign up for an annual contract.”¹²

  “Save 50% on your first service when you sign up for our recurring mosquito control package. Must sign up for an annual contract.”

  Scored: Sales and contract fairness (−1)

• Termite contracts carry an annual renewal fee (referral offer pays up to $100 on the next annual renewal fee). Whether renewal is automatic is not stated.¹²

  “we will pay up to $100 on your next annual renewal fee on your termite contract”

• Consumer-reported quote (not a company statement): a BBB reviewer says the Mandeville office quoted $148.63 initial enrollment then $116/month or $40/month. Not used for scoring.¹³

  “$148.63 for the initial enrollment fee and then I could go with $116/month or $40/month after that.”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• April 20, 2026 · LDAF Structural Pest Control (permit list) · PermitN/A

  No suspended, delinquent or expired status for any of the three permits on LDAF’s list revised April 20, 2026 (all Active).²⁶

• November 7, 2025 · BBB of Greater New Orleans Area (Terminix Exterminating Co., Inc., Mandeville file) · Complaint summaryScored: Complaint record

  One complaint in the last 3 years (service issue, filed 11/07/2025, status Answered; the company replied 11/17/2025 that a supervisor inspected and found no visible current termite or beetle activity). Not a government action. The Metairie and Riverlands BBB files each show 0 complaints.^{21, 22, 24}

Workplace score: N/A. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

No employee reviews on file.

Awards and certifications

None verified.

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Locally owned and operated since 1947; “Official Pest Control Partner of the New Orleans Saints”; 75+ years.¹⁰

• Founder Eddie Martin, Jr. was elected to the Pest Control Hall of Fame; internationally recognized for Formosan termite research (company-sponsored profile; not verified with the issuer).⁸

• Site badge: 4.8 stars, 2437 reviews (company-hosted feed).¹⁹

• Three offices: Mandeville (Northshore), Metairie, LaPlace.¹⁹

Mentions

• Biz New Orleans · News · July 1, 2021 · Positive toneRead

  Terminix Service Co., Inc (Jefferson Strong 2021, sponsored content)

  Company-sponsored profile: locally owned since 1947, founder Eddie Martin Jr. in the Pest Control Hall of Fame, management team named, three branches (Southshore, Northshore, River Parishes). Paid content, so the company’s own account.

  “The largest private/locally owned pest control company in the metro area, Terminix is a member of local, state, and national pest control associations.”

Reddit hasn’t been searched for this company yet.

3 locations on file in Louisiana (3).

Overall confidence in this score: Low (provisional), 3 of 11 points.

What keeps it from rating higher:

• 2,849 western US Google reviews behind customer satisfaction (3,000 or more earns a point; 10,000 or more earns full points).
• 8 independent websites cited (25 or more earns a point).
• Too few independent non-Google reviews to blend in (Google only).
• Verifier rated the customer reviews medium (high earns a point).
• Verifier rated the licensing medium (high earns a point).
• Verifier rated the legal and regulatory record medium (high earns a point).

How confidence is set

Gaps in the record

• Identity was checked from the company site, BBB and LDAF instead.
• Franchise relationship: the licensor entity and the franchise agreement are not public. The company says it is “a locally owned franchise of Terminix” and terminix.com says the Metairie address is “serviced by a local franchise”; whether Rentokil/Terminix International is the licensor was not confirmed.
• Louisiana licensing: LDAF has no web lookup; the only source is the POB list PDF revised April 20, 2026 (the 6/30/2026 expiries predate the 2026-27 renewal). BBB (third party) shows the Riverlands permit renewed to 6/30/2027; renewal of the Metairie and Mandeville permits is not confirmed. The Metairie permit is listed as “Terminix Services Inc (16595)” while the Secretary of State entity is “Terminix Service Company Incorporated”. Insurance and bond amounts are not shown. Individual applicator licenses were not looked up (no public LDAF search); the POB Contact column names the responsible licensee for each permit.
• Louisiana Secretary of State: three entities read (Terminix Service Company Incorporated; Terminix Exterminating Company, Inc. Mandeville; Riverlands Terminix, Inc.). A second TERMINIX EXTERMINATING COMPANY, INC. record tagged Slidell and TERMINIX DISINFECTING AND SANITIZING SERVICES LLC (Metairie) appear in search results and were not opened.
• Individuals without a company caption (Stacey Stewart, Carl A. Thompson Jr.) have no tie to the company in the record. Not read: committee-only meetings (Research Committee 5/13/2025 and 5/11/2026, Contract Review 6/17/2025; no hearings) and minutes older than Oct 2024. The next meeting (9/23/2026) is not yet posted. The March 20, 2024 minutes list a stipulated case 24-SPCC-2540 for “Terminix International CO LP The- Alexandria (2653)”, a corporate Terminix branch, not attributed here. The minutes extractions are scratch files, partly OCR.
• Contract terms: the company publishes no service agreement, FAQ or terms (its pages say only “annual” contracts, annual renewal fee on termite contracts). Auto-renewal, cancellation channel and fee, and arbitration are unknown. The signed agreement may differ from the site wording.
• Customer reviews: only BBB (4 reviews, all 1 star, across two files) could be read as independent text. Angi, HomeAdvisor, Trustpilot and Thumbtack pages for this company were not found by search or direct links; Yelp (23 reviews per a search result title) and Facebook were not opened (terms forbid automated access). Excerpts are therefore negative-skewed; positive excerpts come from the company’s own site testimonials, labeled as such.
• Employee reviews: Indeed/Glassdoor pages found by search are national Terminix (Rentokil) company pages, not this company; none attributed. No RepVue page found. Workplace not scored.
• Door-to-door: unknown. No summer-sales or canvassing role found on the company’s employment page; parish and city solicitor permits were not searched.
• Courts and AG: no Louisiana AG action or complaint data found (AG publishes none); CourtListener and the parish clerks were not reachable or are paywalled, so no litigation search of the three entities was completed. Search results (leads only, not opened; Justia and govinfo blocked or timed out on re-check) show E.D. La. employment suits (22-3698 with 22-3701, 22-3676) against “Terminix Pest Control, Inc.” The LDAF list shows a different permit holder with that name (0021QH, Houma, terminix-houma.com); none of this company’s three corporations has that name and nothing found ties the suits to it, so they are not attributed or scored (they are private employment suits in any case).
• Reddit and local news: two searches found nothing about this company. Trade press (PCT, PMP) and NOLA.com were not searched beyond one query.
• Closed or older addresses: terminix.com shows an older Metairie address (2329 Edenborn St) with the current phone, and an aggregator snippet shows a former Slidell/Northshore address (35297 Home Estate Dr, phone 985-643-6542, the Terminix Exterminating Co. BBB phone). Both are search or national-site artifacts without closure evidence for a live office, so they are not added to locations.
• Searches used: 26 of 40.
• The live re-read of terminix.com/exterminators/la/metairie-5072 timed out; the October 28, 2026 capture (“*Your address is serviced by a local franchise”, phone (504) 834-7330, old address 2329 Edenborn St) stands. LDAF’s professionals page (re-read November 2, 2026) still links the April 20, 2026 permit list as the latest; the list was read from the existing text extraction, not re-downloaded.
• TERMINIX DISINFECTING AND SANITIZING SERVICES LLC (Metairie, SOS search result) and the second TERMINIX EXTERMINATING COMPANY, INC. record tagged Slidell were not opened; no listing, BBB file or permit of either was found, so nothing is attributed. Yelp (23 reviews in a search-result title) was not opened (terms forbid automated access) and stays unscored.

Open questions

• LDAF has no live lookup and the permit list is dated April 20, 2026: renewals for 2026-27 of 0021QJ and 0021Q7 are unconfirmed (BBB, citing LDAF, shows 0021CN to 6/30/2027). Treated as no deduction, as for Massey, LaJaunie, Arrow and Ja-Roy.
• The franchise licensor and agreement are not public; ownership is read from the company’s own “locally owned franchise of Terminix” wording and terminix.com’s “serviced by a local franchise”.
• Workplace unscored: Indeed and Glassdoor were not opened (terms forbid automated access); the national Terminix pages belong to Rentokil Terminix.
• The scanned minutes before Oct 2024 were searched by our researchers only; the three Terminix NOLA BBB review counts total 4, so there is no scored non-Google platform.

Notes on identity

• Terminix NOLA is a locally owned franchisee of Terminix serving the New Orleans area (Terminix Service Company Incorporated, Metairie, Louisiana). It is not the national Terminix company Handshake reviews separately, and nothing from that company’s record is used here. Sources: Terminix NOLA’s own locations page (“a locally owned franchise of Terminix”, retrieved October 28, 2026) and terminix.com’s Metairie page, which marks the address “serviced by a local franchise” (retrieved October 28, 2026).