Reliant Pest Management Review

How the adjustments work

How we review companies Handshake Score v1.5.0 (rules v1.0.7, confidence v1.2.1)

All figures retrieved October 27, 2026. “In score” marks the profiles counted in the customer-satisfaction factor.

In reviewers’ words

Quoted verbatim, up to 300 characters, as recorded by our researchers with the reviewer’s first name and last initial at most. Low and high ratings are shown alternately.

BBB search for Texas shows the A+ Tomball file and the F-rated Heart of Texas file (listed twice: Austin HQ and its Tomball address). Both files are in Texas, the only state the company operates in. Totals here sum both files (5 complaints, 3 unanswered; 9 reviews).

Scored: Complaint record (−1.5, −1)

Complaint themes

• Early-termination / cancellation fees after door-to-door sign-up
• Billing disputes and collections
• Disputed service records
• Incomplete services

BBB profiles

• Main profile · FView

• Reliant Pest Management · F · not accredited · 5 complaints in 3 yearsView

• Reliant Pest Management · A+ · accredited · 0 complaints in 3 yearsView

Door-to-door sales: Yes

Door-to-door is a core channel: the company hosts a summer sales-rep contract (company housing, college recruiting, selling until dark), its quote form lists “Door to door rep” as a lead source, and many 2024–2026 reviews describe reps at the door (Austin, San Antonio area, Houston/Tomball, Woodlands, Bryan). Online booking and inbound calls are also offered.

• “The purpose of this agreement is to set forth the relationship of Reliant and Sales Representative in the sale of residential pest control services”

  reliantpest.com · retrieved October 27, 2026¹⁰

  Company-hosted 2021 Houston “Sales Representative & Independent Contractor Agreement” (27-page PDF on reliantpest.com).

• “Reliant will provide Sales Representative with a furnished apartment. Four to six single people will live in each apartment unit.”

  reliantpest.com · retrieved October 27, 2026¹⁰

  Same PDF: summer sales program with company housing; recruiting at college campuses; pay schedule June–August.

• “4-Dark Sales Off by 5”

  reliantpest.com · retrieved October 27, 2026¹⁰

  Same PDF, Exhibit B “Expected Work Schedule”: weekday selling from 4 pm until dark.

• “solicit, induce, or recruit students at any of the college campuses in which you recruited for Reliant”

  reliantpest.com · retrieved October 27, 2026¹⁰

  College-campus recruiting.

• “Got recruited from my college campus, was very wary of D2D industry.”

  indeed.com · retrieved October 27, 2026¹¹

  Indeed review, Sales Representative, Austin, Texas, January 23, 2024.

• “You will work like a dog in the sun for long hours 6 days a week. No sales=no pay. 100% commission”

  indeed.com · retrieved October 27, 2026¹¹

  Indeed review, Sales Representative, San Antonio, Texas, July 18, 2024.

• “How did you hear about us?* Choose Online Door to door rep Referral Saw truck Other”

  reliantpest.com · retrieved October 27, 2026⁶

  Company quote form offers “Door to door rep” as a lead source (also on the San Antonio and pest-control pages).

• “I finally gave in to a door knocker and it ended up being a bad decision.”

  bbb.org · retrieved October 27, 2026¹²

  BBB Heart of Texas review, Dakota B., 06/26/2025.

• “We were not seeking out this service but a young man came to our property and sold us the services.”

  reliantpest.com · retrieved October 27, 2026¹³

  Google review (Austin listing), Ronika K., October 14, 2026; also on the live Austin listing.

• “several groups of their sales reps rental short term rentals in my neighborhood for three months”

  reliantpest.com · retrieved October 27, 2026¹³

  Google review (Austin listing), Tiffany T., June 1, 2026: describes rep crews housed in short-term rentals.

Contract terms and pricing

• Recurring residential plans (Pro Defense quarterly, Elite Defense bi-monthly) carry a one-year commitment; afterwards service continues service-to-service.⁴

  “ONE YEAR COMMITMENT​ After the first year is up, you will be on a service-to-service basis. You can start and stop service as you wish.”

  Scored: Sales and contract fairness (−1)

• Pest control agreement continues after the agreed number of services until the customer cancels in writing at least 30 days before the next service.¹⁴

  “RPM will continue to provide services after the agreed number of services have been completed until notified by customer in writing. Such notification must be made prior to (30) days before the next scheduled service.”

  Scored: Sales and contract fairness (−0.5)

• Early cancellation: customer repays discounts received, minimum $75 (published terms, revised 4.26.2023).¹⁴

  “Customer agrees and understands that if for any reason they are unable to fulfill the amount of services associated with this agreement, they will pay back any discounts received on services rendered ($75.00 min.).”

  Scored: Sales and contract fairness (−1)

• Company reply to a BBB complaint (03/29/2025) names the contract cancel fees as $100 for pest control and $75 for mosquito per property, tied to the 1-year commitment.¹⁵

  “Pest Cancel fee $100 & Mosquito cancel fee $75 for each property.”

  Scored: Sales and contract fairness (−1)

• Company reply to a BBB complaint (06/18/2025) itemizes a $100 early cancellation charge under a signed 1-year agreement.¹⁵

  “$100 Early cancellation of”

  Scored: Sales and contract fairness (−1)

• Published prices: one-time Basic Defense $199; Pro Defense billed quarterly at $129; Elite Defense billed bi-monthly at $99; online booking discount on the initial service.⁴

  “We bill our Pro customers every 3 months at $129”

• Website says the free first-year Termite Protection Plan is not renewed automatically.⁴

  “After the first year is up, we will ask you if you would like continue the service; we do not automatically renew it or pressure you to keep it!”

  Scored: Sales and contract fairness (−1)

• Published terms say the Termite Protection Plan renews automatically after the initial year with the pest control service.¹⁴

  “Customer agrees and understands that the Termite Protection Plan renews automatically after initial year on a service-to-service basis along with the regular pest control.”

  Scored: Sales and contract fairness (−1)

• Mosquito service continues monthly after the initial commitment until canceled in writing (30 days notice) and renews annually each spring.¹⁴

  “Customer agrees and understands that any notice of cancellation must be in writing and sent a minimum of 30 days in advance of their next service.”

  Scored: Sales and contract fairness (−0.5)

• Refusal of service counts as cancellation and triggers termination fees; moving out of the service area with documentation dissolves the agreement without early termination fees.¹⁴

  “Refusal of service constitutes cancellation of said agreement, and will result in the applicable termination fees.”

• Company may void the agreement at any time; customer remedy limited to a refund of the most recent service charge; liability limited to amounts paid.¹⁴

  “Reliant Pest Management, at its sole discretion, may void this service agreement in its entirety at any time and for any reason.”

• The published service terms (revised 4.26.2023: consumer information sheet, guarantee, terms of service, pest control, termite, mosquito and add-on agreements) contain no arbitration or class-action waiver clause.¹⁴

  “Revised 4.26.2023”

• Guarantee: free re-treatments between services; if unresolved after two re-treatments, account credited the last regular service charge.¹⁴

  “If we are unable to resolve the issue after no fewer than two re-treatments between regular services, Reliant will credit your account equal to the amount of your last regular service charge.”

• Online booking: no credit card required; cancel anytime before the first service.⁴

  “No Credit Card Required | Cancel Easily Anytime Before First Service”

• Sales-rep contract (2021, Houston) defines a commissionable sale as a customer contracted for bi-monthly or quarterly service for a minimum of one year.¹⁰

  “This compensation plan is for customers who are contracted to receive service two months in a row, and then every two months (BM) or every three months (QT) for a minimum of one year.”

  Scored: Sales and contract fairness (−1)

• Customer-reported cancellation fee: $150 (Google review, Kenneth M., Sep 10, 2026, Austin listing).¹³

  “I was going to be charged a cancelation Fee of $150”

• Customer-reported termination fee: $90 (Google review, Cameron B., Sep 10, 2026, Austin listing).¹³

  “Now they are charging me a $90 termination fee.”

• Customer-reported cancellation charge: $80 (Google review, Feng J., Aug 5, 2026, Austin listing).¹³

  “they charged me another $80 for cancellation.”

• Customer-reported early termination of “100+”, described as the discount given (Google review, Marshall K., Jul 25, 2026, Tomball listing).¹³

  “charge you an early termination of 100+ for cancelling and that is their discount they gave.”

• Customer-reported cancellation fee of $150 (BBB review, jeanne s., 07/10/2024).¹²

  “there was nothing they could do regarding cancellation fee of $150.00”

• Customer-reported $100 cancellation charge on a 1-year service (Nextdoor, M. C., Austin, 2 Oct).¹⁶

  “now are saying that you signed for 1 year service,if you cancel they charge you $100 dollars”

Status and expiry dates are shown exactly as the issuing agency’s record showed them on the date retrieved.

Only resolved government actions count toward the score. Pending lawsuits, allegations and private matters are listed here but marked “N/A” (not counted in the score). Summaries are our researchers’ wording of the source; allegations are allegations, not findings.

• October 27, 2026 · BBB Heart of Texas · Complaint summaryScored: Complaint record (−1.5, −1)

  BBB Heart of Texas file (Austin, Texas 78734; alternate name Reliant Pest Management - Austin LLC; also shows the 421 Chestnut Business Park, Tomball address; profile “includes complaints for Reliant Pest Management’s headquarters and its corporate-owned locations”): not accredited, rating F (“Failure to respond to 3 complaint(s) filed against business”; “5 complaint(s) filed against business”); 5 complaints in the last 3 years, 3 in the last 12 months. Published complaints: 08/19/2026 billing (Unanswered), 02/23/2026 billing/cancellation fee (Unanswered), 01/08/2026 cancellation fee (Unanswered), 03/19/2025 early termination fees on 20 short-term-rental accounts (Answered), 08/26/2024 unfinished copper-mesh job and $100 early cancellation (Answered). No pattern-of-complaints alert shown.^{9, 15}

• October 27, 2026 · BBB of Greater Houston and South Texas · Complaint summaryScored: Complaint record (−1.5, −1)

  BBB of Greater Houston and South Texas file (421 Chestnut Business Park Drive, Tomball; owner Alex Parker): BBB Accredited since 8/21/2009, rating A+, 0 complaints.²⁷

• February 20, 2026 · Texas Department of Agriculture (Texas) · EnforcementScored: Licensing and compliance (−0.5)

  TDA Structural Pest Control Service: ADMINISTRATIVE PENALTY of $1,000.00 against RELIANT PEST MANAGEMENT-AUSTIN LLC (License # 0595398, the Austin branch TPCL), case 00048209, violation “OPERATING WITHOUT A LICENSE”, final 02/20/2026. One case, one violation row. The report does not say which office or activity was involved. Confirmed by license number against the current commercial-business report.²⁹

Workplace score: 8.3/10. It carries 10% of the Handshake Score when at least 20 employee reviews are on file (otherwise excluded and remaining weights renormalized).

Awards and certifications

• BBB Accreditation (Houston/Tomball file only; the Austin HQ file is not accredited), BBB of Greater Houston and South Texas, 2009³

  Source shown; issuer check not recorded

What the company says about itself

These are the company’s own claims, quoted from its materials. We haven’t verified them.

• Family-owned pest control company.⁶

• Site badge: 4.6 Google rating, 3,477 reviews (Trustindex widget; review page shows “Excellent 4.6 3546 reviews” across Google and Facebook).⁴

• “Rated 4.7/5 by over 1,000 happy customers” (city landing pages).⁶

• Trustindex “Top Rated Service 2026” certificate (Google rating above 4.5 over the past 12 months); third-party widget vendor, not verified independently.⁴

• Licensed, bonded and insured; free inspections; guaranteed results.⁴

• Free re-services between scheduled visits.⁴

• Service areas: Greater Houston, Greater Austin, Killeen/Copperas Cove, North San Antonio, College Station (plus Dallas/McKinney per the branch list). Offices listed: Austin (15515 Ullman Dr), Dallas (McKinney), Houston (Tomball); the San Antonio branch is listed at the Austin address.³⁵

• Company says its trucks are equipped with cameras (BBB reply, 11/21/2025).²⁰

Mentions

• Nextdoor · Directory · Date not shown · Mixed toneRead

  Reliant Pest Management (Nextdoor Austin page)

  Nextdoor-generated summary describes neighbors calling it reliable; an Austin neighbor’s posts say a one-time treatment turned into a 1-year service with a $100 cancellation charge.

  “Reliant Pest Management in Austin is frequently highlighted by neighbors as a reliable, high‑quality pest control service.”

• GuildQuality · Directory · Date not shown · Neutral toneRead

  Reliant Pest Management Austin

  Company profile with the Austin office address and no reviews.

  “15515 Ullman Dr, STE 9, Austin, TX 78734”

• Instagram · Other · Date not shown · Neutral toneRead

  Meet John, Co-Founder of Reliant Pest Management

  Company Instagram post introducing a co-founder named John (search snippet only; not opened).

  “Meet John, Co-Founder of Reliant Pest Management!”

• Crunchbase · Directory · Date not shown · Neutral toneRead

  Reliant Pest Management

  Lists the company as private, Austin, 11–50 employees (snippet only).

  “Private Austin, Texas, United States 11-50”

• Facebook group (Kingwood) · Forum · Date not shown · Neutral toneRead

  Who uses Reliant Pest Control in Kingwood, Texas?

  Kingwood community-group thread asking about Reliant (snippet shows company marketing text only).

  “Who uses Reliant Pest Control in Kingwood, TX?”

• AustinOne · Directory · Date not shown · Neutral toneRead

  Austin Pest Control

  Local Austin directory listing (snippet only).

  “Reliant Pest Management provides reliable, effective pest control services”

Reddit hasn’t been searched for this company yet.

3 locations on file in Texas (3).

Overall confidence in this score: High, 8 of 11 points.

Where it fell short of full marks:

• 3,510 western US Google reviews behind customer satisfaction (10,000 or more earns full points).
• Verifier rated the legal and regulatory record medium (high earns a point).
• 15 independent websites cited (25 or more earns a point).

How confidence is set

Gaps in the record

• The McKinney listing has no address; city set from the company Dallas-branch phone/address.
• San Antonio branch: the site lists a San Antonio phone (210) 721-6424 at the Austin office address (15515 Ullman Dr); no Bexar County TPCL on the TDA report and no San Antonio Google listing. Recorded as a gap, not a deduction (wave TDA rule). Killeen/Copperas Cove and College Station are service areas with no listed office.
• Older addresses 600 Kenrick Dr #D2, Houston (MapQuest; registered office of two entities) and 900 Shelby Ln #9, Austin (registered office of the Austin LLC; MapQuest) appear in directories; not listed as current offices on the company site, so not added to locations.
• TDA enforcement report is a rolling 12 months (October 27, 2025 to October 26, 2026); older TDA actions could not be checked. Only one row matched (TPCL 0595398); no rows for 0569898 or 0985754.
• The TDA penalty row (operating without a license) does not say which office or activity; not inferred.
• Yelp blocked (403) for Austin; Tomball/McKinney Yelp pages known only from search snippets (Tomball 78 reviews, rating not seen). Not scored.
• Glassdoor blocked (“Humans only”); only a job-title snippet (2 Sales Representative reviews). RepVue: no profile found. Comparably not checked.
• Angi, HomeAdvisor, Thumbtack, Trustpilot: no Reliant (Texas) profile found in site-restricted searches.
• Reddit: no threads about this company found (site:reddit.com searches returned unrelated results).
• Texas AG: no press release or action found (site-restricted search); Texas AG publishes no complaint data (Public Information Act request not sent).
• Courts: no free statewide Texas trial-court search (re:SearchTX needs an account); county district-clerk portals not checked; web searches for lawsuits/petitions returned nothing about this company. FTC: nothing found.
• OSHA establishment search shows a human-verification check to automated agents; not checked. No wage-and-hour cases found in searches.
• Trade press (PCT, PMP) and local news: no articles about the company found.
• Facebook reviews: page shows 84% recommend (92 reviews); individual reviews read only via the Trustindex mirror on the company review page.
• Name collisions excluded: Reliant Termite & Pest Control (Fort Worth area, TPCL 0569899), Reliant Pest & Wildlife (Cary, North Carolina), Reliant Pest Management (Quincy, Massachusetts; Ocala, Florida), Reliant Pest Control (Crowley Texas Facebook page; MI; PA; CA).
• Reliant Pest Management LLC is a Utah-formed LLC with a Glendale, Arizona member LLC (Dashby LLC); no locations outside Texas found on the company site, so no other-state licensing was researched.
• “Nearly 20,000 Texas residents” customer claim appears only in the homepage meta description (search snippet); not recorded as a claim.

Open questions

• Eight search-snippet items (Yelp x3, Glassdoor, Instagram, Crunchbase, Facebook group, AustinOne) could not be re-opened.
• TDA enforcement report covers only October 27, 2025 to October 26, 2026; older TDA actions and Texas trial courts remain unchecked.
• Which office or activity case 00048209 concerned is not stated by TDA; not inferred.