How do I cancel Massey Services, and is there a cancellation fee?

What the record says about canceling Massey Services

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company BBB response (05/27/2026) to a customer who said she had a one-year contract: the Pest Agreement she signed has a 25-month term (“25 months not one year”). The customer’s location is not stated.¹⁶

  “The customer signed the Pest Agreement, which clearly outlined the Terms of Agreement, which is for 25 months not one year.”

• Company BBB response (02/02/2026): pest service continues until the customer gives 30 days’ written notice; non-payment is not a cancellation.¹⁷

  “It was explained to the customer that, per the signed agreement, a 30-day written notice is required to cancel services. Non-payment alone does not constitute cancellation.”

• Company BBB response (07/21/2025): a customer who believed his agreement was “just a one-year agreement” was told about the 30-day cancellation policy; service had continued after the first year.¹⁸

  “Regional Manager REMOVEDspoke to Mr. REMOVEDand informed him of the 30-day cancellation policy. Mr. REMOVEDwas of the impression that it was just a one-year agreement.”

• Company BBB response (12/17/2025): the signed pest and mosquito agreements require 30 days’ notice to cancel; the company says it billed for completed services, “not future services or cancellation fees”.¹⁹

  “Per the signed agreement, we require a 30-day notice for cancellation, and cancellation does not negate charges for services already completed.”

• Online ‘Buy Now’ checkout terms, Landscape Service: initial 24-month period, then month-to-month; cancel with 30 days’ written notice.²⁰

  “This agreement is for an initial period of twenty-four (24) months and will continue on a month-to-month basis thereafter. The customer may cancel this agreement by providing Massey Services with thirty (30) days written notice.”

• Online checkout terms, Mosquito Control: 12-month original period, renews month-to-month unless written notice is given 30 days before the anniversary; cancel for dissatisfaction with 30 days’ written notice; price may change after the first year.²⁰

  “This agreement will be in effect for an original period of twelve months and shall renew itself on a month-to-month basis thereafter, unless written notice is given by either party thirty (30) days prior to the anniversary of the Agreement.”

• Online checkout terms, Pest Service: the published section contains only a disclaimer (no damage guarantee; mosquitoes, bed bugs and termites excluded) and an insurance disclosure. It states no term, renewal, cancellation fee or arbitration clause.²⁰

  “This agreement does not include control or prevention of wood infesting organisms such as termites, powder post beetles, wood borers or wood decay fungus.”

• Consumer report (BBB complaint 06/17/2024, location not stated): a prepaid lawn customer says her contract listed a 25-month term and 30 days’ written notice to cancel.²¹

  “I contract lists that I was in a 25 month contract with the company and need 30 day written notice to cancel services.”

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. Massey Services’ score on this factor: 6.5 out of 10.

• 25-month minimum term¹⁶

  Counted in the score: −3

• Auto-renews^{17, 18, 20}

  Counted in the score: −0.5

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