How do I cancel BRD Pest Solutions, and is there a cancellation fee?

What the record says about canceling BRD Pest Solutions

Company terms and statements first, then customers’ reports. Each links to its source; quotes are the source’s exact words.

• Company FAQ: customers can cancel or change a protection plan; no term, renewal, fee or cancellation method is stated.¹⁵

  “Can I cancel or change my plan? Yes. Our plans are built around your needs, and you can adjust frequency or coverage as your situation changes. If you are ever not satisfied, our guarantee has you covered.”

• Website Terms of Service cover website use and SMS only (Utah law, liability capped at the amount paid); they are not the residential service agreement and contain no term, renewal, cancellation or arbitration clause.⁵

  “BRD Pest Solutions’ liability is capped at the amount paid for the specific service involved.”

• Reported minimum term: 12 months (many first-hand BBB complaints on the HQ, Lewisville and Harrah files; e.g. “mandatory 12-month contract”).¹⁰

  “He completely omitted and failed to disclose that he was signing me up for a mandatory 12-month contract.”

• Reported early-cancellation charge: 80% of the remaining contract (first-hand reports on all three West BBB files; amounts reported $180-$800+).¹⁷

  “they informed me I'm contractually responsible for 80% of the remaining 9 months' bill ($432).”

• Reported contract terms (read by a complainant from the service agreement she requested): written cancellation 30 days before, the contract continues after the term if not canceled, and 80% of remaining services is due on early cancellation. Consumer report, not a company statement.¹⁸

  “Now we are required to submit cancellation in writing 30 days prior to cancelling a contract that will continue indefinitely beyond March 2025 if not cancelled.”

• Reported cancellation channel: written or emailed cancellations were redirected to a phone call with an account manager (two independent first-hand reports).¹⁸

  “My contract said I have to cancel by email. I sent an email on May 17th. I got a reply saying I have to call in so I called in.”

• Reported sales offer: a discounted first service ($49-$75 reported) presented as one-time or cancel-anytime, followed by a 12-month agreement.¹⁹

  “I was told it was a one time service to try them out for $50.00.”

In customers’ words

Excerpts cited for the minimum term, fee or cancellation method, quoted exactly.

• “I was told to cancel it would be "80% of the remaining contract plus a cancelation fee"”

  1 star · BBB · company-wide: BBB headquarters profile (BRD Pest Solutions, LLC, Orem, Utah) covering the headquarters and its corporate-owned Jarrell and Selma, Texas branches · April 9, 2026 · Shelly R.

  Read on the site

• “When they contacted me to come out again, I told them I wanted to cancel, I was then directed via text to submit it in writing, which I did. Then I was told I had to call their office in REMOVED.”

  1 star · BBB · Lewisville, Texas (BBB profile BRD Pest Solutions LLC, 904 S Mill St; BBB serving North Central Texas) · October 7, 2025 · Wendy S.

  Read on the site

How it affects the Handshake Score

Sales and contract fairness is 15% of the Handshake Score. It starts at 10 and loses points for each item below. BRD Pest Solutions’ score on this factor: 2.5 out of 10.

• 12-month minimum term^{10, 17}

  Counted in the score: −1

• Early-cancellation fee 80% of remaining balance^{12, 17, 18, 26}

  Counted in the score: −3

• Phone-only cancellation^{18, 29}

  Counted in the score: −0.5

• Customer accounts of terms misstated at the sale (10 documented)^{10, 17, 18, 19}

  Counted in the score: −2

• Customer accounts of reps ignoring no-soliciting signs or knocking late (4 documented)^{17, 26, 28, 59}

  Counted in the score: −1

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